Volume 1 Chapter 1

Code of Practice
Waterworks Planning & Design Manual
 Volume 1 - Chapter 1
Code of Practice
Table of Contents
I. PURPOSE ............................................................................................................................................. 1
II. SCOPE .................................................................................................................................................. 1
III. RESEPONSIBILITIES AND AUTHORITIES.......................................................................................... 1
IV. ABBREVIATIONS, DEFINITION OF TERMS & KEY REFERENCES ................................................. 1
V. ETHICAL STANDARDS ........................................................................................................................ 2
V.1 Code of Ethical Conduct ......................................................................................................... 2
VI. RULES AND REGULATIONS .............................................................................................................. 3
VI.1 Rules of Conduct and Progressive Disciplinary Procedure ............................................... 3
VI.2 Attendance and Reporting to Work..................................................................................... 4
VI.3 Workday Hours and Scheduling ........................................................................................... 4
VI.4 Recording Hours Worked ....................................................................................................... 4
VI.5 Workweek and Overtime ...................................................................................................... 4
VI.6 Performance Evaluations ........................................................................................................ 4
VI.7 Safety ........................................................................................................................................ 4
VI.7.1 Maintaining a Safe Worksite .................................................................................... 5
VI.7.2 Using Safety Equipment .............................................................................................. 5
VI.7.3 Reporting an Injury ...................................................................................................... 5
VI.8 Care of Equipment and Supplies .......................................................................................... 5
VI.9 Smoking in the Workplace ..................................................................................................... 6
VI.10 Violence and Weapons .......................................................................................................... 6
VI.11 Responding to Customer Inquiries and Problems ............................................................... 6
VI.12 Appearance and Dress ........................................................................................................... 6
VI.13 Solicitation and Distribution ................................................................................................... 6
VI.14 Personal Calls, Visits, and Business ....................................................................................... 6
VI.15 Inspection of Personal and Organization Property ........................................................... 7
VI.16 Network and Electronic Resources Policy ............................................................................ 7
VI.17 Confidential and Proprietary Information .......................................................................... 8
VI.18 Outside Employment................................................................................................................ 8
VII. SUSTAINABLE PRACTICES................................................................................................................. 8
VII.1 What is Sustainability? ........................................................................................................... 8
VII.2 General Business Practices ..................................................................................................... 9
VII.3 Planning and Design ................................................................................................................ 9
VIII. KEY PERFORMANCE INDICATORS............................................................................................... 10
IX. RECORDS .......................................................................................................................................... 10
X. LIST OF TABLES ................................................................................................................................ 10
XI. LIST OF FIGURES ............................................................................................................................. 10

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 Volume 1 Chapter
Waterworks Code of Practice
XII. ACKNOWLEDGEMENT OF RECEIPT OF CODE OF PRACTICE FOR WATER
PLANNERS AND DESIGNERS ........................................................................................................ 11

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I. PURPOSE
The purpose of this Code of Practice (COP) for Water Planners and Designers is to provide
ethical standards, rules and regulations, and sustainability practices for the employees of KM
to follow. It is intended to familiarize KM employees with important information about the
organization, as well as provide guidelines for an employment experience that fosters a
productive, safe and healthy work environment.

While no business is free from day-to-day problems, the purpose of this COP is to help
resolve such problems.

II. SCOPE
This COP provides a basic set of rules and regulations for the Water Planners and Designers
of KM that sets the tone for the overall working atmosphere. This COP applies to all KM
Water Planners and Designers regardless of personal ethical beliefs. The rules, regulations
and guidelines included herein cover the following topics:
Ethical conduct
Professional behavior and appearance
Attendance
Safety
Sustainability

III. RESPONSIBILITIES AND AUTHORITIES

It is the responsibility of all Water Planners and Designers to abide by the rules and
regulations provided in this COP. Everyone must work together to make KM a viable, healthy,
and efficient organization. This is the only way KM can provide a satisfactory working
environment that promotes genuine concern and respect for others including all KM employees
and customers.

Head of P&NDS has final approval authority over any proposed revisions to the COP. Head
of P&NDS has enforcement responsibility and authority for the rules and regulations provided
in this COP. Any P&NDS employee found in opposition to any rule or regulation provided in
the COP will be subject to the decision of Head of P&NDS.

Any deviation from the standards/guidelines outlined in this document must be reviewed and
approved by KM

IV. ABBREVIATIONS, DEFINITION OF TERMS & KEY REFERENCES

Abbreviations and definitions of terms used in the chapters are consistent with the Standard
Terminologies, Abbreviations, Acronyms and Definitions presented in the Glossary of
Documents.

Key references used in the development of this report include:

American Society of Civil Engineers (ASCE) Ethics Code
National Society of Professional Engineers (NSPE) Ethics Code

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V. ETHICAL STANDARDS
V.1 Code of Ethical Conduct
Water Planners and Designers have a direct impact on the quality of life in Qatar and must
be committed to the protection of public health, safety and welfare. KM water planners and
designers are expected to maintain the highest standards with respect to honesty and
integrity. Therefore, the water planners and designers are expected to maintain professional
behavior according to the following code of ethical conduct.
1. Water planners and designers shall respect the customs and traditions of the State of
Qatar and comply with the laws, rules and regulations issued by Qatari authorities.
2. Water planners and designers shall hold paramount the safety, health and welfare of
the public and shall strive to comply with the principles of sustainable development in
the performance of their professional duties.

o If life or property is endangered, the appropriate authority will be notified.

o Only documents that are in conformance with standards shall be approved.
o Confidentiality about projects shall be maintained.
3. Water planners and designers shall perform services only in areas in which they are
qualified by education and/or experience.
4. Water planners and designers shall act in such a manner as to uphold and enhance the
honor, integrity, and dignity of their profession and shall act with zero-tolerance for
bribery, fraud, and corruption.

o Water planners and designers shall not falsify their qualifications or experience.
o Water planners and designers shall not attempt to injure, maliciously or falsely, the
professional reputation, prospects, practice, or employment of others.
o Water planners and designers should not solicit anything of value from any person
or organization with whom KM has a current or potential business relationship.
o Water planners and designers should not accept from any party any item of value
that could be interpreted to be in exchange for preferential treatment in
connection with a business transaction between KM and that other party.
o Water planners and designers shall acknowledge any errors made in their work
products.
o Water planners and designers shall advise their supervisor of any issues that could
lead to an unsuccessful project.
o Water planners and designers data, records and notes are KM property.
5. Water planners and designers should avoid external business, financial, or
employment interests that conflict with KMs business interests or with the employees
ability to perform their job duties. These interests could include relationships with any
other employer, consultant, contractor, customer, or supplier.
6. Water planners and designers shall continue their professional development
throughout their careers, and shall provide opportunities for the professional
development of those engineers/planners under their supervision. Professional

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development shall include participating in continuing education courses, reading
technical literature, and attending professional meetings and seminars.

If an employee is unsure how to handle a situation that they believe may violate this code of
ethical conduct, the employee should consult with their supervisor(s) or an HR representative.

Violations of this code may lead to disciplinary action in conformance with KMs
Organizational Rules Relating to Disciplinary Interrogation & Penalties.

VI. RULES AND REGULATIONS

VI.1 Rules of Conduct and Progressive Disciplinary Procedure
This section presents a summary of KMs rules and regulations for Water Planners and
Designers. These rules of conduct are not intended to replace KMs Human Resources rules,
policies and procedures. These rules of conduct must be followed to help employees work
together effectively. KM expects employees to present themselves in a professional
appearance and manner. If an employee is not considerate of others and does not observe
reasonable work rules, action will be taken in conformance with KMs Organizational Rules
Relating to Disciplinary Interrogation & Penalties.

The following is not a complete list of offenses for which an employee may be subject to
discipline, but it is illustrative of those offenses that may result in immediate discipline, up to
and including dismissal:
1. Excessive absenteeism or tardiness.
2. Failure to discharge your duties in a diligent and competent manner.
3. Dishonesty, including falsification of KM-related documents, or misrepresentation of
any fact.
4. Fighting, disorderly conduct, or any other behavior which is dangerous or disruptive.
5. Illegal manufacture, distribution, dispensation, sale, possession, or use of alcohol, illegal
drugs or unprescribed controlled substances.
6. Reporting for work while being under the influence of alcohol, illegal drugs or
unprescribed controlled substances, or the illegal use of legal drugs.
7. Possession of weapons, firearms, ammunition, explosives, or fireworks on KM or
customer premises.
8. Failure to promptly report a workplace injury or accident involving any of KMs
employees, customers, equipment, or property.
9. Willful neglect of safety practices, rules, and policies.
10. Speeding or reckless driving while on KM business.
11. Commission of a crime, or other conduct which may damage the reputation of KM.
12. Use of profane language while on KM business.
13. Stealing, misappropriating, or intentionally damaging property belonging to KM, its
customers, or employees.
14. Spreading unverified information of uncertain origin.
15. Unauthorized use of KMs or its customers name, logo, funds, equipment, vehicles, or
property.
16. Insubordination, including failure to comply with any work assignments or instructions
given by any KM supervisor with the authority to do so.

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17. Interference with the work performance of other employees.
18. Failure to cooperate with an internal investigation, including, but not limited to,
investigations of violations of these work rules.
19. Failure to maintain the confidentiality of trade secrets or other confidential information
belonging to KM or its customers.

VI.2 Attendance and Reporting to Work

Each employee is important to the overall success of our operation. When an employee does
not show up for their assigned work, someone else must do their job. Consequently, all
employees are expected to report to work on time at the scheduled start of the workday and
to work a complete day until the end of the scheduled work day. Reporting to work on time
means that employees are ready to start work, not just arriving at work, at the scheduled
starting time.

KM depends on its employees to be at work at the times and locations scheduled. Excessive
absenteeism and/or tardiness will lead to disciplinary action, up to and including termination.
The determination of excessive absenteeism will be made at the discretion of KM.

VI.3 Workday Hours and Scheduling

The regularly scheduled workday for KM is: Sunday through Thursday, 6:30 am to 2:30 pm.
VI.4 Recording Hours Worked
All hourly employees are required to keep electronic time sheets. On the time sheets,
employees must correctly record the appropriate job numbers, codes, and time spent on each
job number and code for each day worked. KM will provide employees with a time sheet for
reporting their hours. Employees are authorized to record only their own time.

VI.5 Workweek and Overtime

Occasionally it may be necessary for an employee to work beyond his or her normal workday
hours. Overtime pay is paid only when work is scheduled, approved, and made known to the
employee in advance by his supervisor. Under no circumstances shall an employee work
overtime without the prior approval of his supervisor.

VI.6 Performance Evaluations

Employees will have their job performance reviewed on an annual basis by their supervisor(s).
VI.7 Safety
KM believes in maintaining safe and healthy working conditions for all employees. However,
to achieve the goal of providing a safe workplace, each employee must be safety conscious.
KM has established policies and procedures that allow the organization to provide productive,
safe and healthy working conditions. KM expects each employee to follow these policies and
procedures, to act safely, and to report unsafe conditions to his or her supervisor in a timely
manner.

Employees are expected to continually be on the lookout for unsafe working conditions or
practices. If an employee observes an unsafe condition, the employee should warn others, if
possible, and report the unsafe condition to their supervisor immediately. If an employee has a

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question regarding the safety of their workplace and practices, the employee should ask his
or her supervisor for clarification.

If an employee observes a coworker using an unsafe practice, the employee is expected to

notify the coworker and their supervisor of the unsafe practice. Likewise, if an employee is
notified of an unsafe practice he or she is performing; the employee should thank their
coworker for notifying them and make any necessary adjustments to what they are doing.
Safety at work is a team effort.

VI.7.1 Maintaining a Safe Worksite

KM expects employees to establish and maintain a safe workplace. This includes but is not
limited to the following applications:
Filling filing cabinets from the bottom
Not overloading book shelves
Properly lifting and lowering heavy objects
Inspecting tools and equipment for defects before use
Keeping walkways clear of debris
Following established safety rules
Proper use of ladders when required
Use of personal protective equipment when required
VI.7.2 Using Safety Equipment
Where needed, KM provides its employees with appropriate safety equipment and devices.
Employees are required to use the equipment provided in the manner designated as proper
and safe by the manufacturer. Failure to properly use safety equipment may lead to
disciplinary action, up to and including termination.

If a work task requires safety equipment that has not been provided, the employee should
contact their supervisor before performing the work task for which the safety equipment is
needed.

VI.7.3 Reporting an Injury

Employees are required to report any injury, accident, or safety hazard immediately to their
supervisor(s). Minor cuts or abrasions may be treated at the workplace. Immediate medical
attention must be sought for more serious injuries or accidents. Serious injuries must be
reported on the injury or accident report form available in the Health and Safety Department.

VI.8 Care of Equipment and Supplies

All employees are expected to take care of all equipment and supplies provided to them.
Employees are responsible for assuring that all equipment and materials are in proper
working condition and promptly reporting any equipment found in unsafe or improper
functioning condition to their supervisor.

Neglect, theft, and/or destruction of KMs materials are grounds for disciplinary action, up to
and including termination.

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VI.9 Smoking in the Workplace
KMs policy is to provide smoke-free environments for our employees, customers, and the
general public. Smoking of any kind is prohibited outside designated areas. Employees may
smoke on scheduled breaks or during meal times, as long as they do so in designated areas.
Employees who take excessive smoke breaks may be required to work longer hours to make
up for time lost while smoking.

VI.10 Violence and Weapons

KM believes in maintaining a safe and healthy workplace, in part by promoting open,
friendly, and supportive working relationships among all employees. Violence or threats of
violence have no place in KM business.

Employees are strictly prohibited from bringing any weapons, including knives, pistols, stun
guns, mace, etc., to the worksite or office. Neither threats of violence nor fighting will be
tolerated. Furthermore, if employees have a problem that is creating stress or otherwise
causing agitation, the employee is encouraged to discuss it with their supervisor.

Employees are expected to immediately report to their supervisor any violation of this policy.
Any employee found threatening another employee, fighting, and/or carrying weapons to the
worksite will be subject to disciplinary action, up to and including termination.

VI.11 Responding to Customer Inquiries and Problems

At KM, customer satisfaction is the measure of the organizations success. It is the responsibility
of each employee, within reason, to interact with the customer to achieve this goal. KM
employees are expected to understand the actions the employee is authorized to take to
achieve customer satisfaction and to act within the limits of their authorization. KM employees
are not to provide company information to anyone outside the company without prior
approval from their supervisor.

VI.12 Appearance and Dress

To present a business-like, professional image to our customers and the public, all employees
are required to wear appropriate clothing on the job. By necessity, the dress standards for the
business office are somewhat different than for jobsites.

VI.13 Solicitation and Distribution

For the safety, efficiency, and protection of all employees, KM has adopted the following
rules concerning solicitation and the distribution of materials:
KM prohibits solicitation and distribution of non-KM materials on KM property or at
KM jobsites at all times.
KM prohibits the use of KM resources for the production, reproduction, transmittal or
management of any non-KM materials.

VI.14 Personal Calls, Visits, and Business

KM expects the full attention of its employees while they are working. Although employees
may occasionally have to take care of non-routine personal matters that do not infringe on
their job responsibilities during the workday, employees should try to conduct such personal

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business either before or after the workday or during breaks or meal periods.

A pattern of excessive personal phone calls, and/or private business dealings is not
acceptable and may lead to disciplinary action.

VI.15 Inspection of Personal and Organization Property

KMs employees use the property and equipment KM owns and provides, and may also use
KMs materials, information, and other supplies. Although KM may supply employees with the
equipment and supplies they need to perform their assigned tasks, employees must remember
that property supplied by KM remains the property of KM. KM reserves the right to search
any KM property (e.g., personal computers, desks, lockers, or other storage areas) at any
time. KM also reserves the right to inspect personal property (e.g., backpacks, purses,
briefcases) during the workday or as employees leave their worksites. Refusal to allow
inspection may lead to disciplinary action, up to and including termination.

VI.16 Network and Electronic Resources Policy

Network and electronic resources, such as computers, other hardware, software, e-mail,
landline and cellular telephones, fax machines and internet access, are tools that KM provides
its employees to assist their work. These network and electronic resources and related access
systems are proprietary KM property and subject to review or access by KM at any time.

All employees who use KMs network and electronic resources must follow the guidelines
below:
Use network and electronic resources for KM business purposes only.
Messages and communications sent electronically are subject to access by persons
outside KM and subpoena and may be used in legal proceedings. Please consider this
before sending any confidential messages or material via the network and electronic
resources.
Remember that all of KMs policies apply to the use of KMs network and electronic
resources. Employees must not review or forward sexually explicit, profane or
otherwise unprofessional or unlawful material through KMs network and electronic
resources.
Internal passwords protecting the use of KMs network and electronic resources are
KMs property and will be assigned to employees as needed. Except as required by
KM information technology policies, employees may not change passwords without the
consent of their supervisor. Employees must notify their supervisor of all passwords and
encryption keys assigned to or used by them, and must notify KM of any changes to
such passwords or encryption keys.
Do not install any software or program on any KM computer or other hardware
without the express consent of your supervisor.
KM expressly prohibits the unauthorized use, installation, copying or distribution of
copyrighted, trademarked or patented material.
Employees must not attempt to override or evade any program or measure installed
by KM to protect the security or limit the use of its network and electronic resources.

KM retains the right to review all communications and data saved, reviewed or accessed via

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KMs network and electronic resources, including KM computers, e-mail and internet access.
KM does not permit its non-management employees to access or use any KM password, e-mail
or internet access other than their own. Inappropriate use of network and electronic resources
may result in discipline, up to and including discharge. Employees should be careful to
safeguard their passwords, log off their terminals when not in use and not permit others to
access KM systems.

VI.17 Confidential and Proprietary Information

KM considers its confidential and proprietary information, including the confidential and
proprietary information of our customers, to be one of its most valuable assets. As a result,
employees must carefully protect and must not disclose to any third party confidential and
proprietary information belonging to KM or its customers. Such protected information includes,
but is not limited to, the following: matters of a technical nature, such as computer software,
product sources, product research and designs; and matters of a business nature, such as
customer lists, customer contact information, associate information, on-site program and
support materials, candidate and recruit lists and information, personnel information,
placement information, pricing lists, training programs, contracts, sales reports, sales, financial
and marketing data, systems, forms, methods, procedures, and analyses, and any other
proprietary information, whether communicated orally or in documentary, computerized or
other tangible form, concerning KMs or its customers operations and business.

Employees should ensure that any materials containing confidential or proprietary information
are filed and/or locked up before leaving their work areas each day. During the workday,
employees should not leave any sensitive information lying about or unguarded.

Employees that have any questions about this policy should consult their supervisor or Human
Resources.

VI.18 Outside Employment

KM discourages its employees from taking additional outside employment. Employees who
wish to take on outside employment must first obtain permission from their supervisor. Work
requirements for KM, including overtime, must take precedence over any outside employment.

If KM permits an employee to take outside employment, the employee must report to his or
her supervisor when the outside job has started. If, as a result of this employment, the
employee is unable to work when requested by KM, including overtime, or is unable to
maintain a high work performance level at KM, permission to work at the outside job may be
rescinded, or the employee may be subject to dismissal.

Employees are not permitted to work for any customer or competitor of KM outside of the
regular working hours as described above, without the express approval of their supervisor.

VII. SUSTAINABLE PRACTICES

VII.1 What is Sustainability?
KM defines sustainability as a means to ensuring a healthy environment for future generations
by limiting the use of natural resources to that which is replaceable by nature, or replacing
what has been taken so that the ecosystems remain unaffected, resulting in the preservation of

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the natural habitat.

At KM, sustainability addresses approaches, methods, and practices that optimize the use of
energy, water, and materials while reducing greenhouse gases.

VII.2 General Business Practices

Opportunities to improve sustainability occur throughout our daily business operations.
Employees should review the following question and answers below in Table VII-1.

Table VII-1 Achieving Sustainability

QUESTION ANSWER
Participate in all recycling initiatives
How can I contribute
Use approved, recycled stationary products such as paper, ink and toner.
to achieving
sustainability? Use two sided printing to cut paper use in half.
Travel by foot, bike, carpool, or public transportation
Scan documents to a computer for storage rather than printing or photocopying.
Maximize paperless communications. Request internal and external
communications on line. Review documents in electronic format. Avoid faxing;
scan and email documents instead.
Reduce energy consumption by switching off computers, monitors, printers, and
personal lights in the evening.
How can I contribute Encourage the formation of office green working groups to continuously review
to achieving initiatives in place and develop new ideas.
sustainability? Encourage the use of email tag lines such as Please consider the environment
before printing this email.

VII.3 Planning and Design

Integrating sustainable design considerations into water planning and design activities can
reduce operating, maintenance and waste disposal costs while reducing demands on natural
resources for raw materials and space. Sustainability practices that should be considered in
planning and design projects include:
Evaluation of project alternatives analysis considering life cycle costing.
Implementing practices that reduce water consumption and water losses.
Avoiding use of hazardous materials when alternatives are available.
Utilizing best available technology to minimize air and water pollution.
Using a non-potable water source for construction and dust control.
Using recycled material such as crushed concrete for pipe backfill.
Using additives to concrete mixes to improve strength.
Considering directional drilling in highly congested areas.
Considering new coating systems that can eliminate pin-holing, reduce premature
coating failure, and reflect heat.
Designing systems using variable frequency drives, and high-efficiency pumping
systems.

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Extended application of the SCADA system to reduce the number of personnel
required at a facility, send alarm messages to offsite personnel, and notify offsite
personnel of system updates.
Implementing electronic systems to eliminate manual tracking activities.

VIII. KEY PERFORMANCE INDICATORS

Every employee that has received and read a copy of the COP must sign the
acknowledgement form. Records of employee acknowledgement must be available in the
employees employment file.

Employees are to remain in compliance with the COP at all times. Periodic COP training is
provided to all employees. KM believes that a sound COP along with employee education of
the COP should render improvements it the following areas:
Employee morale
Job satisfaction and employee retention
Recruiting efforts
Relationships with business partners
Reputation
Customer satisfaction

IX. RECORDS
P&NDS must keep on record at all times, the signed Acknowledgment of Receipt of Code of
Practice for Water Planners and Designers, for each Water Planner and Designer employed
by KM. The Acknowledgement of Receipt of Code of Practice for Water Planners and
Designers can be obtained from Section X of this chapter.

X. LIST OF TABLES
Table VII-1 Achieving Sustainability

XI. LIST OF FIGURES

None.

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XII. ACKNOWLEDGEMENT OF RECEIPT OF CODE OF PRACTICE FOR WATER
PLANNERS AND DESIGNERS
I have received the current Code of Practice for Water Planners and Designers and have
read and understand the material covered. I have had the opportunity to ask questions about
the policies in this code of practice, and I understand that any future questions that I may have
about the document or its contents will be answered by my supervisor. I agree to and will
comply with the policies, procedures, and other guidelines set forth in the handbook. I
understand that KM reserves the right to change, modify, or abolish any or all of the policies,
benefits, rules, and regulations contained or described in the code of practice as it deems
appropriate at any time, with or without notice.

This document is KM property and must be returned upon separation.

Signature Date

Employee Name: Printed

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