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Documentos de Profesional
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N
ew beginnings. to be more efficient, further and tracking and measuring
Speare promoting quality patient care. our success in implementing
Memorial As one patient put it, “the nationally accepted standards
Hospital hospital is small enough to in treating the most
has provide personal attention, common conditions—heart
experienced many new but large enough to give attack, congestive heart
beginnings this past year as patients the care they need.” failure, community acquired
our $15 million renovation pneumonia, and preventing
Partnerships are another surgical infections. We are
and construction project
component of the hospital’s proud of our involvement
neared completion, giving
mission to increase patients’ in these initiatives, and for
birth to a brand new facility
access to services. As the being a leader in establishing
that is warm, welcoming and
new Cardiac Rehabilitation quality improvement
patient centered.
program and Oncology Clinic standards.
The new east wing, and main were developed to meet the
entrance to the hospital, needs of our community, so Integral to the success of
opened in October 2005. It too is our visiting physicians the hospital’s rebirth has
serves as the focal point program. Through a been community support of
for patients and visitors partnership with Catholic our first capital campaign
accessing services which Medical Center, a cardiologist in more than 20 years,
is at the hospital two days Bringing Positive Change to
promote health and wellness
a week to visit with patients, Our Community. Your gifts
across the spectrum of
enabling them to stay in their demonstrate that Speare
life. Just off the main lobby,
community and minimize the Memorial Hospital remains a
outpatients can easily
additional stress of traveling. valued community resource.
access the new Oncology On behalf of the board of
Similarly, Speare Memorial
Clinic, Cardiac Rehabilitation, directors, medical staff and
is partnering with Concord
Cardiopulmonary, Radiology, employees, THANK YOU.
Urology to provide access to
Laboratory and Surgical
an urologist one day week.
Services. All have been We are committed to
Both are examples of how
expanded to provide patients providing you the best care
the hospital is responding to
greater comfort, increased and providing our patients possible, and while there
privacy and facilitate the the services they need for have been many changes
delivery of medical care using their continued health and in medicine since the
state-of-the-art technology. wellness. hospital’s founding more than
Another highlight of this 100 years ago, our dedication
project was the opening New beginnings also means to serving your needs has not
of a new Obstretrics unit, assessing how well we changed.
which has moved to a larger are doing in meeting the
more updated area, offering goals and objectives of our
spacious, bright, private mission. To that end, Speare
rooms, a family waiting room, Memorial Hospital is actively
Ed Wixson
and water therapy for laboring participating in a number of Chair
patients. quality initiatives, regionally
and nationally, that seek to
Our dedicated team of establish and emulate best
doctors, nurses and staff practices in the delivery of
are also benefiting from the patient care. These initiatives
upgrades and improvements include: becoming a latex safe Michelle L. McEwen
to our facility. New functional facility; helping patients better President & CEO
work spaces provide the understand hospital charges
medical staff the support through disclosure and
and resources necessary comparison to other facilities;
Q
uality, privacy patient as necessary.
and comfort The new latex safe policy
are the minimizes patients’
hallmarks of exposure to latex which can
patient care trigger serious allergic
at Speare reactions. Of great
Memorial Hospital, and importance, of course, is
are enhanced by the ensuring patients are
compassion and attention comfortable and
to detail provided by a provided appropriate pain
dedicated and clinically management therapies.
experienced nursing staff. Our nurses are helping to
meet standards nationally
Much of the hospital’s by reducing the incidence
renovation and expansion of heart attack, congestive
has centered on improving heart failure and community
the patient care experience, acquired pneumonia, and
and these focus areas are focusing on the Save
integrated into the new 100,000 Lives Campaign.
Birthing Suite, Oncology,
Surgical Services and the Already a strong team, the
Emergency Department. nurses at Speare Memorial
Taking it one step further, Hospital are dedicated and
the Emergency Department highly qualified individuals
has a new triage system who welcomed the arrival
for assessing patient of Chief Nursing Officer
needs and promoting Beverley Rankin. Her
quality care. The most experience, and love
critical patients are seen of nursing, will further
strengthen the development
first and patients with less
of a positive, focused and
emergent conditions can be
forward thinking nursing
streamlined to be managed
staff committed to quality
quicker. As always, our
patient care.
nurses provide patients
the care and compassion
needed during the most
traumatic times in their lives.
Q
uality patient delivered to hospital our patient care procedures.
care at patients or staff. Visit www.nhqualitycare.org
Speare for more information.
Memorial Quality Respiratory
Hospital is Care Award New Hampshire
measured not Speare Memorial Hospital Price Point
only by the personal care, once again received Helping patients better
support and attention you Quality Respiratory Care understand hospital charges,
receive from our dedicated Recognition from the and give them perspective
cadre of doctors, nurses American Association for on costs relative to other
and staff, but also by the Respiratory Care (AARC), facilities, is the goal behind
commitment to excellence in as part of a national New Hampshire Price Point.
establishing and emulating program aimed at helping Speare Memorial Hospital
best practices in the patients and families make is pleased with its position
delivery of patient care. informed decisions about on costs with respect
Speare Memorial Hospital the quality of the respiratory to our peer institutions.
is recognized as a leader care services available in Patients can look up charge
in establishing quality hospitals. Those that meet information for various
improvement standards the Quality Respiratory hospital services and
through its participation in Care requirements provide generate reports through
a number of regional and a level of respiratory care the database driven Web
national initiatives that are consistent with national site at www.nhpricepoint.org.
helping to make your patient standards and guidelines,
care experience even better. and are commended for Surgical Care
their commitment to Improvement
Latex Safe quality care. Project (SCIP)
Speare Memorial Hospital
New Hampshire Speare Memorial Hospital
became a latex safe facility
is helping to validate best
with its conversion to latex Quality Care
practices in surgical care
free medical supplies and As a participant in this
equipment. The safety of nationally funded initiative, by participating in SCIP, a
patients and medical staff Speare Memorial Hospital national quality partnership
was the driving force behind is tracking and measuring aimed at reducing the
the decision to become outcomes of nationally incidence of surgical
latex safe, as the incidence recommended patient complications in four key
of latex allergies—which care procedures provided areas, and thereby the
can range from a rash, for the most common and overall costs of surgical
respiratory distress or even costly conditions we treat: procedures to both patients
death— has increased heart attack, congestive and the hospital. The most
significantly over the last heart failure, surgical common complications
20 years due to repeated infections and community as a result of surgery,
exposure to items made acquired pneumonia. Our and the focus of the
with latex. The new policy participation in this study project, are: surgical site
permits the delivery of only is beneficial in helping infections, adverse cardiac
Mylar balloons as part of us identify key areas for events, blood clots and
gifts or arrangements improving and enhancing postoperative pneumonia.
A
resource for to self-manage and quality has changed over the
health and of life. years, as a result of
wellness across new drugs, less invasive
the spectrum Oncology procedures and better
of life best The new Oncology Clinic diagnostic tools that result
describes the mission welcomed its first patient in in shorter recovery times,
of Speare Memorial November 2005. Expanded shorter hospital stays and
Hospital. We understand to seven treatment rooms, an increase in outpatient
an improved facility and the new clinic focuses services. Completed
updated technology go on increased patient in May 2006, the new
hand and hand with privacy in a comfortable, Surgical Services suite
compassionate patient care home-like setting, giving addresses the increase in
that is warm, welcoming and patients the confidence patient volume and allows
understanding of individual they need to manage their for greater privacy in pre-
needs. From the birth of treatment options through operative and recovery
a new family member or personal attention and areas with seven beds
addressing a sports injury, compassionate care, and and two post-anesthesia
to recovering from heart achieve an improved quality care rooms.
surgery or managing cancer of life.
treatment options, we
are here to provide the Social Services
information, resources and The Social Services
programs that help you live Department at Speare
life to the fullest. Memorial Hospital is a
resource for the community,
Cardiac building relationships with
Rehabilitation other organizations and
Since opening in October making referrals for service
2005 to meet the needs of on behalf of patients,
cardiac patients in central caregivers, employers
New Hampshire, Cardiac or individuals looking for
Rehabilitation at Speare information and support in
Memorial Hospital has various areas. They also
graduated more than a coordinate and host a
dozen patients. A medically number of informational
prescribed and supervised sessions and support
outpatient program that groups, including: Advance
combines health education Directives, Alzheimer’s
and monitored exercises Caregivers Support Group,
over eight to 12 weeks, Bereavement Support,
depending on an individual Cancer Coffee Club,
patient’s needs, the goals of Compassionate Friends,
the program are to decrease Look Good...Feel Better
cardiac risk factors, such as and The 4th Trimester.
lowering blood pressure and
cholesterol, and increase Surgical Services
patient confidence, ability The delivery of healthcare
V
olunteers are the newly formed volunteer Marguerite Hoyesen
a valued garden committee. It is just Sue Jehl
resource at another example of how the Peter Kritikos, Jr.
Anne Langford
Speare little things—a warm smile,
Barbara Laverack
Memorial a helping hand, or a quiet Emily Lonergan
Hospital. Whether one is moment for reflection—can Kayla Luce
visiting with patients or make a big difference in the Carol Mabin
sorting the mail, each delivery of compassionate Kathy MacDonald
volunteer hour is a gift of patient care. Richard Martin
Suzanne Martin
time that helps Speare Kristin Melendy
Memorial Hospital provide Volunteers Lydia Miller
quality, personalized Elizabeth Mills
service to patients and 2005-06 Julia Mitiguy
their families. Mary Ann Adams Kia Mosenthal
Dick Ashworth Kayla Moulton
There were 7,762 volunteer David Bartholomew Denny O’Leary
hours recorded last year— Mary Bartholomew Robin Orr
Phyllis Bates Nicole Palmison
1,000 hours increase over
Ann Blair Carolyn Piantedosi
the previous year. Seventy- Karen Brislin Donna Plante
five people volunteered Helen Brosnan Janet Rapp
during the year. Of that Ann Burghardt Victoria Ritter
number, nearly one-third Dorothy Byers Susan San Soucie
are high school or university Jackie Carreaux Olivia Saunders
Ray Carreaux Danielle Schacht
students interested in
Anne Cochran Barbara Seguin
health careers, half are Mary Collins Linda Shaw
retirees and the remainder Pat Corbin Amelia Simmons
are employed adults who Tabitha Coykendall Susan Stepp
want to be involved with Sandy Crisp Holly Stevens
their community hospital. Irene Deutsch Marty Stokes
Anna Dunfey Lilly Sutherland
Volunteer opportunities Virginia Dunn Ann Thibodeau
Pat Eckert Larry Tingley
grew along with the
Chuck Engborg Betty Tingley
hospital’s expansion. Our Mal Estell Sophie Tomkiewicz
volunteers are a welcoming Christina Evans Patricia von Klock
presence at the new Megan Flynn Laura Webb
reception desk, located just Sarah Freeman Ana Maria Woodward
inside the main entrance Claudine Gall Jeff Yelle
Lynn Goodridge Karen Young
lobby. Staffed Monday
Carol Goodwin
through Friday, it is a John Gray
popular volunteer Dave Hanson
assignment with lots of Haley Hay
public interaction in a lovely
setting. The lobby also
features a small indoor
garden under the care of
S
peare Memorial within the Speare family that
Hospital has the mission of the hospital
ended fiscal year continues to thrive: provide
2006 in a healthy and coordinate quality
financial position, healthcare services based
having achieved a positive on principles of compassion
bottom line for the 13th and professionalism.
consecutive year.
Statement of Operations
While maintaining financial Financials for Fiscal Year Ending June 30, 2006
viability is important, the (All figures in thousands of dollars)
true measure of our success 2006 2005
is based on the quality of Total Operating Revenues $34,616 $30,089
care and customer service
provided to our patients, Salaries,wages, and Physician fees 14,224 13,072
as well as ensuring their
Employee Benefits 4,065 3,880
access to that care. Now
Supply & other expenses 9,134 8,159
that the hospital renovations
Net Bad Debt 3,553 2,417
and construction are nearly
Depreciation 1,367 1,167
complete, our vision of
Insurance & Interest 711 460
providing better access to
patient care, and being well Total Expenses $33,054 $29,155
positioned for future growth,
has come to fruition. Net Income from Operations $1,562 $934
Non Operating Income 340 144
As we move forward in Excess of Revenues over Expenses $1,902 $1,078
the coming years, Speare
Memorial Hospital will
Summary of Patient Services 2006 2005
continue to strive to be
Total Admissions 1,281 1,321
the healthcare provider of Births 169 170
choice in our region. To that Emergency room visits 19,612 18,111
end, we are investing in the Outpatients (Registrations) 68,335 63,579
future so we can acquire Surgical services cases 1,912 1,937
necessary state-of-the-art Physical/Occupational therapy treatments 27,422 23,984
technologies and enhance
our information technology Lab tests 129,270 123,232
systems so we can provide Radiology 13,240 13,321
the appropriate care, at the CT Scans 3,490 3,095
appropriate time and at the Ultrasound exams 2,327 2,398
appropriate place for all our MRI exams 878 749
patients. Mammograms 2,522 2,541
T
he community successful conclusion in of the community. Other
has continued to 2007. Acknowledgements departments are able to
demonstrate the of all gifts to the capital purchase special equipment
importance of, campaign will be published and supplies that would not
and appreciation in a final campaign brochure. be possible without financial
for, the care and services support. Unrestricted gifts
provided by Speare Donations totaling $55,627 help the hospital provide
Memorial Hospital through from grateful patients, care each and every day to
charitable donations, and friends and family members individuals and families who
the support of the hospital’s were given to the hospital participate in our charity
capital campaign Bringing to support the following: care program.
Positive Change to Our Dental Program, Emergency
Community. Department, general We deeply appreciate
hospital operations and the contributions of all of
The goal of the campaign community education, our friends over the past
is to raise approximately Obstetrics, Oncology care, year. The Development
10 percent of the cost Palliative care and Social Department looks forward to
of the entire building Services. For example, the expanding our philanthropic
and renovations project. Dental Program, which base of support in order
Generous support from provides oral health to continue investing in
employees, medical staff education and preventative Speare Memorial Hospital’s
and the community has care to thousands of area future, and the health of our
propelled the campaign school children, could not community.
well on its way towards a function without the support