QUESTION 1

Define scope, schedule, cost, and customer satisfaction.

(8 marks)

The scope of a project is all the work that must be done in order to satisfy the
customer that the deliverables meet the requirements or acceptance criteria agreed
upon at the onset of the project.

The cost of a project is the amount the customer has agreed to pay for acceptable
project deliverables. The project cost is based on a budget that includes an
estimate of the costs associated with the various resources that will be used to
accomplish the project.

The schedule for a project is the timetable that specifies when each activity
should start and finish. The project objective usually states the time by which the
project scope must be completed in terms of a specific date agreed upon by the
customer and the individual or organization performing the work.

Customer Satisfaction is the level to which the customer is pleased with the end
result of the project.

QUESTION 2

a) Explain how the project risk can be identified.

(3 marks)
ANSWER:
1. Brainstorming + explaination
2. Historical information from past projects + explaination

b) Elaborate why information of risk of a) is crucial.

(4 marks)
ANSWER:
Information of a) are important because:
1. It can help the project manager in taking actions to prevent or minimize the chances of
occurrence or the impact of such unfavorable events.
2. Addressing risks proactively will increase the chances of achieving the project objective.
3. The information could help the contractor to include contingency or management reserve
amounts in the bid price. If the risks seem too great, the contractor may decide to not
bid on a proposal.

Any relevant answers will considered

QUESTION 3

There may be circumstances that require a project to be terminated before it is completed.

Explain three (3) situations when a project can be terminated early.
(9 marks)
ANSWER:
1. If the research shows that a product will cost much more to make the originally
anticipated.

2. If there is a change in a companys financial situation.

3. Projects also can be terminated by the customer because of dissatisfaction, which can
really hurt a contractors business and reputation.

QUESTION 4

Briefly explain three (3) factors for contractors justification in bidding new project.
(6 marks)
ANSWER:

1. Competition
Contractors may consider about any other contractors that might also submitting a
proposal in response to the RFP.

2. Risk
Contractor may consider about the possibilities of a project being unsuccessful,
technically or financially.

3. Mission
Contractor may consider whether the project is consistent with the contractors business
mission.

4. Extension of capabilities
Contractor may consider if the proposed project provide with an opportunity to extend
and enhance its capabilities.

5. Reputation
Has the contractor successfully completed projects for the same customer in the past.

6. Customer funds
Contractors should not spend time responding to RFPs by developing proposals for
projects that probably will not be funded.

7. Proposal resources
To prepare quality proposal, contractor must have appropriate resources to work on it.

8. Project resources
 Contractors need to be sure that the appropriate individuals within their organization will
be available to work on the project.
(Any 3 answers)

PART B (40 MARKS)

QUESTION 1

Answer the questions based on the tables below:

TABLE 1

TBC Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9
Task 1 40 10 15 15
Task 2 50 20 15 10 5
Task 3 30 10 10 10
Task 4 60 12 10 18 20
TOTAL 180 10 35 30 10 15 22 20 18 20
Cumulative
(Amounts in thousands)

TABLE 2

TBC Week 1 Week 2 Week 3 Week 4 Week 5

Task 1 40 12 18 20
Task 2 50 23 18 7 12
Task 3 30 15
Task 4 60
TOTAL 180
Cumulative
(Amounts in thousands)

TABLE 3

TBC Week 1 Week 2 Week 3 Week 4 Week 5

Task 1 40 20 70 100
Task 2 50 15 25 55 80
Task 3 30 25
Task 4 60
TOTAL 180
Cumulative
(Amounts in thousands)

i) Based on Table 1, calculate the cumulative budgeted cost for the project.
(4 marks)
ANSWER:
CBC = RM180,000.00

ii) Based on Table 2, calculate the cumulative actual cost, during the reporting period of
week 5.
(4 marks)
ANSWER:
 CAC = RM125,000.00

iii) Based on Table 3, calculate the cumulative earned value, during the reporting period of
week 5.
(4 marks)
ANSWER:
CEV = RM87,500

TABLE 3

TBC Week 1 Week 2 Week 3 Week 4 Week 5

Task 1 40 8 28 40 40 40
Task 2 50 7.5 12.5 27.5 40
Task 3 30 7.5
Task 4 60
TOTAL 180
Cumulative 8 35.5 52.5 67.5 87.5
(Amounts in thousands)

iv) Calculate the cost performance index for this project.

(3 marks)
ANSWER:
CPI = CEV / CAC
= RM87500 / RM125000
= 0.70

v) Based on the analysis of the actual cost, a re-estimation of the costs for months 6, 7, 8,
and 9 are done. There is 15% increase to the cost for each activity in month 6, 10%
increase on the cost for the activity in month 7, no change in cost for month 8, 5%
decrease on the cost for each activity in month 9. Determine the forecasted cost at
completion for the project.
(5 marks)

ANSWER:
TABLE 1 (new re-estimation)

TBC Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9
Task 1 40 12 18 20
Task 2 50 23 18 7 12
Task 3 30 15
Task 4 60
TOTAL 180 12 41 38 7 27 25.3 22 18 19
Cumulative 12 53 91 98 125 150.3 172.3 190.3 209.3
(Amounts in thousands)

FCAC = CAC + re-estimate cost of remaining work to be performed

FCAC = RM209,300.00
QUESTION 2

A-Strike Sdn Bhd is a well known enterprise that involves with supplying the stationary products
to major corporations and government agencies with a large sales representatives force. Each
of them is assigned with a specific sales area and group target. This company has decided to
develop a web based special purpose tracking system that will be used for monitoring all
business transactions. This project is projected to be completed within 24 months.

Num. Activity Duration Resource Person Predecessor

Activity Estimation
(months)
1 Disseminate and review Client RFP 1 Danish -
2 System Analysis 4 Rizq -
3 Design Development 3 Faris 1,2
4 Logical Development 2 Elisya 3
5 System Programming 3 Danish 3
6 System user interface 5 Faris 3
7 Testing and Debugging 2 Eiman 4,5
8 System Installation 3 Aqid 7
9 System trial 2 Elisya 6,8
10 Documentation and Maintenance 3 Danish 9

a) Draw a network diagram that represents the tasks based on the ALL information above
[10 marks]

System
Programming

Disseminate 5 Danish 3
and review
Client RFP
1 Danish 1
Design Logical Testing and System System Documentation
Development Development Debugging Installation Trial and maintenance

3 Faris 3 4 Elisya 2 7 Eiman 2 8 Aqid 3 9 Elisya 2 10 Danish 3

System
Analysis

2 Rizq 4 System
User Interface

6 Faris 5

b) Calculate the ES,EF,LS,LF and Total Slack for each activity (replicate the table above)
[9 marks]
 Num. Activity Duration Resource Predecessor ES EL LS LF Total
Activity Estimation Person Slack
(months)
1 Disseminate and review Client RFP 1 Danish - 0 2 2 4 2
2 System Analysis 4 Rizq - 0 3 1 4 1
3 Design Development 3 Faris 1,2 3 7 4 8 1
4 Logical Development 2 Elisya 3 7 11 9 13 2
5 System Programming 3 Danish 3 7 12 8 13 1
6 System user interface 5 Faris 3 7 12 15 20 8
7 Testing and Debugging 2 Eiman 4,5 12 15 13 16 1
8 System Installation 3 Aqid 7 15 19 16 20 1
9 System trial 2 Elisya 6,8 19 22 20 23 1
10 Documentation and Maintenance 3 Danish 9 22 24 23 25 1

c) Identify the Critical Path for this project based on (b).

[1 marks]
Act 2 - Act 3 - Act 5 - Act 7 - Act 8 - Act 9 - Act 10