ESTRAZA, Chelsea Joelle F.

1. What is Operations Management?

The business function responsible for planning, coordinating, and controlling the resources
needed to produce products and services for a company.
A management function
An organizations core function in every organization whether service or manufacturing,
profit or not for profit

2. Explain the role of Operations Management in business

Operations Management transforms inputs to outputs.

Inputs are resources such as people, material, and money.
Outputs are goods and services.

3. Describe the difference between services and manufacturing operations

Manufacturing Services

Tangible Product Intangible product

Product can be inventoried Product cannot be inventoried

Low customer contact High customer contact

Longer response time Short response time

Capital intensive Labor intensive

4. Identify major historical developments in Operations Management

Industrial revolution in the late 1700s

Scientific management (Hawthorne Effect) in the early 1900s
Human relations movement in the 1930s
Management Science in the 1940s
Computer age in the 1960s
Environmental issues in the 1970s
Just In Time & Total Quality Management in the 1980s
Reengineering in the 1990s
Global competition in the 1980s
Flexibility in the 1990s
Time-based competition in the 1990s
Supply chain management in the 1990s
Electronic Commerce in the 2000s
Outsourcing & flattening of world in the 2000s
ESTRAZA, Chelsea Joelle F.
5. Identify current trends in Operations Management

Customer demands better quality, greater speed, and lower costs

Companies implementing lean system concepts - a total systems approach to efficient
operations
Recognized need to better manage information using ERP and CRM systems
Increased cross-functional decision making

6. What is Project Management, Project Scope and Objectives, Work Breakdown and
Structure?

Project Management
Framework and tools for planning, managing, and completing large-scale projects
Way of thinking systematically about the behavior of people at work in an organizational
setting
A vocabulary of terms, concepts, theories, and methodologies that allow work
experiences to be clearly analyzed, shared and discussed
Techniques for dealing with many of the problems that commonly occur in the work
setting

Project Scope and Objectives

Refers to all the work involved in creating the products of the project and the processes
used to create them
Includes the processes involved in defining and controlling what is or is not included in
a project

Work Breakdown and Structure

A deliverable-oriented grouping of the work involved in a project that defines that total
scope of the project
A foundation document that provides the basis for planning and managing project
schedules, costs, resources, and changes
Defines and organizes work elements of project
Work broken down into set of major tasks
ESTRAZA, Chelsea Joelle F.

7. Describe PERT & CPM, tools of Project Management and give examples each.

Program Evaluation & Review Technique (PERT)

Developed in 1958
PERT Network
Illustration of Work Breakdown Structure with time estimates

Critical Path Method (CPM)

Similar to PERT
Different emphases
Critical path : Longest set of tasks - determines overall time for project
Crash time estimates: Shortest time required in emergency situation