LAN4108 E&C: Persuasive Presentations EA Preparation

Useful Phrases for Problem-solving

Presentations
A. Opening

(Greet) Good morning, ladies and gentlemen. Thank you very much for coming to this presentation.
(Self-intro) Im Name, Position.
(What happened) Summarise everything in the background box in 1 sentence (keep it simple!)
(Aim) Today, I would like to explain the situation, and make recommendations to rectify / solve the
problems.
(Outline) In this presentation, Ill, first, give you some background information. Then Ill explain the
causes of the problem. Finally, Ill tell you about the actions weve taken and the long term solution
to the problem. Ill answer any questions you may have after that.

B. Background
- Id like to begin with some background information.
- Shall we begin with some background information?
- As you all know, // As you are all well aware,

C. Causes

- To understand the causes of the problem, we conducted an investigation at once.

- Here I would like to explain the causes of the problem. We found that

- The investigation shows that / Results show that / We identified that

D. Solutions

Actions done Actions to be completed

To solve the problem, we have already Now the management is very concerned
taken the following actions / we took the about this incident and has proposed a
following actions immediately. long term solution
We have already done to To prevent similar incidents from
With your safety and your trust in mind, happening again, we would

Will (wtleung2929@vtc.edu.hk)
LAN4108 E&C: Persuasive Presentations EA Preparation

we have

E. Apology

- Were very sorry for any inconvenience caused.

- We are deeply sorry for the problems you have experienced.

- We fully understand your disappointment and we deeply apologise for any inconvenience that

this may have caused you. We give our apology sincerely and unreservedly to you all.

- I must emphasize / stress that ________________________________ is always our first priority.

- Let me reassure you that well try our best to _________________________________________.

- We will continue to do what it takes to ______________________________________________.

F. Closing

(Compliments)
- Id like to express my appreciation for your continued support / loyalty over the past years.
- Wed like to thank for your support and trust.

(Ending + Invite questions)

- That brings me to the end of my presentation. Now Im happy to answer any questions you

may have.

Will (wtleung2929@vtc.edu.hk)