Oumou Diallo

1 Winesap Court Apt J, Catonsville, MD 21228 Cell: 4438511390 kadyadiallo1@gmail.com

Objective
Friendly Customer Service Sales Associate adept at working in diverse retail and customer service environments to
exceed sales goals and build long term relationships with customers.
Skills
Exceptional communication skills Strategic sales knowledge
Quick learner and multitask Proficient with computer basics knowledge
Creative problem solver Strong client relations
Trusted key holder Bilingual in French and English
Work History
Rental sales agent/customer service representative, 11/2015 to 04/2017
Avis Budget Group 6610 Baltimore National Pike, MD, 21228
Answered an average of calls per day by addressing customer inquiries, solving problems and providing new
product information.
Described optional product to customers and accurately explained details and care of rentals accessories.
Earned management trust by serving as a key holder, responsibly opening and closing agency.
Politely assisted customers in person and via telephone.
Performed daily inventory of cars and accessories available and performed the agency daily and weekly report.
Effectively communicated with sales, marketing and administrative teams on a daily basis.
Guided customers on product questions with up-to-date knowledge of sales, store promotions and cars availability.
Achieved high sales performance and improved relationship with customers.
Managed sales goals and helped to achieve monthly quotas.
Assisted customers with reservations booking, rentals, returns and car exchanges.
Sales Associates, 09/2015 to 12/2015
Beauty4U 6510 Baltimore National Pike, MD, 21228
Greeted customers entering the store and presented the beauty product they need.
Described beauty product to customers and accurately explained details and care of hair, wigs and beauty.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
Ensured superior customer service care.
performed credits cards and cash transactions .
Education
Associate of Arts: Accounting, Current
Community College of Baltimore County - Catonsville, MD
Member of the Honors Program
Completed Advanced Customer Service and Sales training (Enterprise Holdings Program).
References
Tim Wess Area Manager, Enterprise Rental Car: 410-788-7891
Bryon Daniels Branch Manager, Enterprise Rental Car: 410-788-7891
Daniel Dotti Agency Operator/ Manager Avis Rental Car: 443-388-6843
Rebecca Notto Caseworker, International Rescue Committee: 410-327-1885