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Small Business Investigation Survey Small Business Investigation Dorvics For

Cycles

1. Why did you return to the store?

Good Customer High Quality Bicycle Maintenance Other


Service Products ______________

1a. Which services does the store offer that appeals to you the most?

Pre-Built Bicycles Bicycle Maintenance Custom Bicycles Other


______________

1b. How would you rate the customer service (1-10, 1 being the worst, 10 the best)?

1c. How would you describe the prices?

Completely Slightly Overpriced Fairly Priced Slightly Completely Underpriced


Overpriced Underpriced

2. To what extent do you agree?

2a. The environment was pleasant and welcoming.

Strongly Disagree Disagree Agree Strongly Agree

2b. The staff were knowledgeable and helpful.

Strongly Disagree Disagree Agree Strongly Agree

2c. You would visit the store again.

Strongly Disagree Disagree Agree Strongly Agree

2d. You would recommend the store to others.

Strongly Disagree Disagree Agree Strongly Agree

Customer Satisfaction Survey May 17, 2017 1


Comments / Testimonial:
[Add your comments here]

Thank you very much for taking the time to complete this survey. Your feedback is valued and very much
appreciated!

Customer Satisfaction Survey May 17, 2017 2