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GESTIN LOGSTICA

COMPRENSIN DE LECTURA EN INGLS, RELACIONADA CON LAS NECESIDADES DE


LOS ACTORES DE LA RED LOGSTICA

ACTIVITY CUSTOMER FOCUS

WILLINGTON HERNANDEZ COLLAZOS


1.081.154.861

EL SERVICIO NACIONAL DE APRENDIZAJE

SENA

20/06/2017

NEIVA HUIL
STATUTORY AND EGULATORY REQUIREMENTS EXPECTATIONS CUSTOMER

DETERMINE REQUIREMENTS

Needs

requirements

To Expectations
determine
Surveys
By means of

CUSTOMER
FOCUS statutory
Establish and
To To
Communicate regulatory
Wants to

Transfer Information

Meet customer
REQUIREMENTS EXPECTATIONS SURVEYS DESIGN SERVICES SEARCH

FORNEW MARKETS PREFERENCES LOCATION

PRICEOCCUPATION

Customer Needs and Expectations


Desing products
search for new markets
expectations satisfy customer's needs
needs
To know customer
Preferences
To match benefits
design services
standarize products priorities
location
By means of to know
desires
unsatisfy wants
surveys occupation
Requirements
life style
Price
others
REGULATORY TRANSFER DELIVERY ENVIRONMENT SAFETY

COMMUNICATE CUSTOMER REQUIREMENTS

Of of
statutory
information
Establish requirements
Regulatory permits
cost
the fines
health
To
safety
communication of information financial laws
ACTORS IN THE SUPPLY CHAIN CONSTRUCT OPERATING SYSTEMS

MEETING REQUIREMENS

construct operating
systems
customer Actors in the
To develop of to
satisfactio supply chain
n Achieve goals