Overview of BroadSoft

Certification Program
BroadWorks and
BroadCloud Certifications
The BroadSoft Certification Program Enables You To

Take guesswork out of skill assessment

Utilize BroadSoft products suite to fullest

Reduce risks and operating costs

Increase end-customer satisfaction

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Five Benefits Of Being BroadSoft Certified

ACKNOWLEDGEMENT AS BEING BROADSOFT CERTIFIED

1 BroadSoft Certification Program is globally recognized and respected within the
Telecommunications and VoIP industry
BroadWorks platform is deployed in more than 700 Service Providers
Being BroadSoft Certified implies that you have successfully demonstrated an
understanding of your courses subject matter and can apply the knowledge within
day-to-day tasks on the job

COURSE CONTENT CONSTANTLY UPDATED

2 Courses are constantly updated to follow BroadSoft product releases as well as new
industry developments
Once enrolled into a course you will always have access to your courses and most
recent training materials

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 OPPORTUNITY TO NETWORK WITH OTHER BROADSOFT CERTIFIED STUDENTS
3 Once certified, you would be invited to your specific certification tracks LinkedIn group
These groups promote networking, discussions, and troubleshooting as well as early
updates to new developments within the certification program

RECEIVE A CERTIFICATE AND DIGITAL SIGNATURES TO DISPLAY PUBLICALLY

4 Certified students will be able to download a course certificate from the BroadSoft
Learning Center
Students may download BroadSoft certified title signatures to include in their email
signatures and LinkedIn profiles

PRIORITIZING TICKETS IN TAC

5 TAC tickets opened by certified Engineers will be then handled with priority
according to the customers SLA (Service Level Agreement) without affecting other
customers SLAs

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TAC Ticket Opened By Certified Engineers

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BroadSoft Certified Students

Certified Students
Will receive a signed Certificate
via the BroadSoft Learning
Management System
Will be able to join the new
BroadSoft Certified Linkedin
Groups (one Group per
Certification Track)
Will be able to add to their
signature and to their Linkedin
profile information about their
BroadSoft Certifications according
to the guidelines provided by
BroadSoft Learning Center (link)

https://www.linkedin.com/showcase/10583564/

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Program Structure

BroadWorks and BroadCloud

Certifications Programs
BroadWorks Certification Target Audience

ENGINEERING BUSINESS

Network Engineers Sales Directors

Operations Engineers Sales Engineers
Product Managers

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 Certification Program Framework

T R AC K S F O U NDAT I O NS AP P LI CAT I ONS

Engineer Professional
Specialist Solutions
Track (standalone or IMS)
J O B FUN CT I O N

B R OA DWO R K S

SO LU T I O NS
Operations Professional
Specialist Solutions
Track (standalone or IMS)

Professional
Fast Specialist
Certification
Track Certification
(standalone or IMS)

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 BroadWorks Certification Program

BroadWorks Certification
Engineering Business
T RAC K S F O U N DAT I O N S A P P LI C AT I O N S T R AC K S F O U N DAT I O N S A P P L I C AT I O N S

Engineer Professional Sales & Sales

Specialist Enterprise Engineer Professional Specialist
Track (standalone or IMS) UC-One
Portal Track
UC-One Sales
Certification

Project
Operations Professional Security IMS
Specialist Manager Professional Specialist
Track (standalone or IMS)
Track

Professional
Fast Specialist Fast Professional Specialist
Certification
Track Certification Track Certification Certification
(standalone or IMS)

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BroadWorks Course Duration

COURSE DURATION CERTIFICATION COURSE

Engineering Professional 5 Days YES

Engineering Specialist 8 Days YES
Business Professional 5 Days YES
Business Specialist 4 Days YES
BroadWorks UC-One 3 Days NO
BroadWorks IMS 2 Days NO
BroadWorks Enterprise Portal 2 Days NO
BroadWorks Security 2 Days NO
Fast Tracks Online YES

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BroadCloud Certification Target Audience

TECHNICAL BUSINESS

Master Administrators Sales Directors

Fulfillment Engineers Sales Engineers
Operations Engineers

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 BroadCloud Certification Program

BroadCloud Certification
Technical Business
T RAC K S FOUN DATI ON S APPL ICATIONS
Carrier/ Paas
Reseller T RACK S F O UN DAT I O N S AP P L I C AT I O N S
Carrier/ PaaS Agent
Master Admin Hospitality Reseller
Professional Professional
Track
Sales Hospitality
Professional Professional Professional
Contact Center Track
Fulfilment
Professional Professional
Engineer Contact Center
Packet Smart Sales
Engineer Professional Professional Professional
Track
Support
Professional Professional
Engineer SIP Trunking
Fast Professional Professional Professional
Track Certification Certification Certification
Fast Professional Professional Hub
Track Certification Certification

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BroadCloud Course Duration

COURSE DURATION CERTIFICATION COURSE

Administration Professional
(Carrier/Reseller) 3 Days YES

Administration Professional
(PaaS) 3 Days YES

Contact Center (Technical) 3 Days YES

Contact Center (Sales) Online YES
Hub Online YES
Hospitality (Technical) 2 Days YES
Hospitality (Sales) Online YES
PacketSmart 2 days YES
Fast Tracks Online YES

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Certification Schedule

BroadSoft Certification Program

Certification World Tour Schedule

Regions Schedule of BroadSoft Classrooms

Live on https://www.broadsoft.com/training-and-certification
Classrooms require min 8 students

Customer onsite Training with new Course Catalog

Priced per class (max 15 students)
T&E will be added

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Learning Management
System
BroadSoft Certification Program
Learning Management System

http://training.broadsoft.com

You can sign in using your Xchange credentials contact us at: learningcenter@broadsoft.com

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ABOUT BROADSOFT
About BroadSoft
Cloud business communications, team collaboration and contact center SaaS
Cloud business unified communications, team collaboration and contact center Software-as-a-Service (SaaS)

$279M $341M
NASDAQ: NASDAQ: 26% CAGR 1,247+ 1,80080+ 80+
25% CAGR
CompanyBSFT BSFTRevenue Revenue
COMPANY Since 09 SinceEmployees
10
Country
Employees Country
(2015) (2016) (2015) Presence Presence
(2016)

25 of the top
25 of30
the top 30 600+ 600+ $8B $8B
CHANNELS
Channels service providers
service providers Channel Channel
Enterprise Estimated
revenue enterprise
based revenue
by revenueby revenue Partners on BroadSoft solutions solutions
Partners based on BroadSoft

#1 Global #1 Global41% 15M 16M 85

5M+
LEADERSHIP 41% Business lines 85M+
Leadership
Market Market
Market Leader Marketinstalled
Share base
Business lines
Totall
installed base endEstimated totalve
u sers serv d users served
end
Leader Share (Q4 2016) (Q4 2016)

Corporate Headquarters | 9737 Washingtonian Blvd | Suite 350 | Gaithersburg, MD 20878

Corporate Headquarters I 9737 Washingtonian Blvd. I Suite 350 I Gaithersburg, MD 20878
Contact | P: 301-977-9440
Contact I P: 301-977-9440
General Inquiries | bsb-info@info@broadsoft.com
General
Press andInquiries
Analyst Relations
I bsb-|info@broadsoft.com
pr@broadsoft.com
www.BroadSoft.com | Twitter | LinkedIn | Work It!
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www.BroadSoft.com | Twitter | LinkedIn | Work It!
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