Documentos de Académico
Documentos de Profesional
Documentos de Cultura
JUNE 2017
JUNE 2017
PHONE (805) 604-2000
TABLE OF CONTENTS
Contributing Editors:
John E. Anderson
Jim Cathcart
Steve Bodofsky
Nancy Friedman SPECIAL INTEREST & TECHNICAL
Steve Garret Thom Tschetter
ATRA Technical Staff: 4 ON THE ROAD: Correcting Toyota U150/U250 Shift Troubles
Rolando (Rolly) Alvarez Bill Brayton by David Chalker
Mike Brown Keith Clark
David Chalker Rob Faucett 14 BACK ON THE BENCH:
Pete Huscher Shaun Velasquez Gear Ratio Codes vs Solenoid Performance Codes
Jarad Warren by Rob Faucett
Director of Event Services Vanessa Velasquez 18 LUBEGARD: POSITIONED FOR GROWTH
by Lubegard
The views expressed in this publication should not necessarily be interpreted PAID ADVERTORIAL
as the official policy of the Automatic Transmission Rebuilders Association (ATRA).
Publication of product information or any advertising does not imply recommenda- 22 TALES FROM THE BENCH: Understanding GM 6T40 Solenoids
tion by ATRA. by Jared Warren
GEARS , a publication of ATRA, 2400 Latigo Avenue, Oxnard, CA 93030,
is published for the betterment of the transmission industry and is distributed 32 IT CAN MAKE FOR A BAD DAY: Tackling a 4ET50 Hybrid
ten times per year. No part of this issue may be reproduced without prior written
by Steve Garret
permission of the publisher. GEARS is distributed to members of the transmis-
sion industry in the United States, Canada, ATRA Members in Mexico & Europe,
and related automotive industry firms and individually. Send changes of address
40 UP YOUR BUSINESS: 5 Steps to Boost Technician Efficiency
to GEARS in care of ATRA. Subscriptions are available by contacting GEARS in by Thom Tschetter
care of ATRA.
Advertisers and advertising agencies assume full liability for all content of adver-
44 Acres of Diamonds
tisements printed and also assume full responsibility for any claims arising there- by Jim Cathcart
from against the publisher. The publisher reserves the unqualified right to reject any
advertising copy as it deems appropriate, with or without cause. 46 You Cant Take It with You!
GEARS is designed to provide accurate and authoritative information in regard by Nancy Friedman
to the subject matter covered. It is distributed with the understanding the publisher
is not engaged in rendering legal, accounting or other professional service. If legal 48 SMART EXIT: Who Might Buy My Shop?
advice or other expert assistance, is required, the services of a competent profes- by John E. Anderson
sional person should be sought from a Declaration of Principles jointly adopted
by a Committee of the American Bar Association and Committee of Publishers. 50 SHOP PROFILE: Aus-Tex Transmission
GEARS also welcomes articles submitted by members of the industry. GEARS Built on a Foundation of Clearly Defined Processes and Procedures
considers all articles for publication that contribute positively to the welfare of the
transmission industry, and reserves the right to edit all articles it publishes. If you by Steve Bodofsky
would like to submit an article to GEARS, include background information about
the author and a telephone number where he/she may be reached. If you want 56 SHOP EQUIPMENT AND TOOLS SHOWCASE
submissions returned, enclose a self-addressed, stamped envelope.
65 ATRA's Powertrain EXPO 2017 Show Guide
Editorial and Business Offices
DEPARTMENTS
2400 Latigo Avenue,
Oxnard CA 93030
Phone (805) 604-2000
Fax (805) 604-2006
www.gearsmagazine.com 2 FROM THE CEO:
www.atra.com
To The Class of 2017
POSTMASTER: Send address changes to GEARS, P.O. Box 16118, by Dennis Madden
North Hollywood, CA 91615-6118
Publications Mail Agreement No. 40031403
Return Undeliverable Canadian Addresses to: 81 POWERTRAIN INDUSTRY NEWS
Station A, PO Box 54, Windsor, ON N9A 6J5 Be sure to read our Feature Story,
Email: gears@atra.com 83 SHOPPERS AND CLASSIFIED Lubegard: Positioned For Growth
on page 18.
Issue #215 Printed in U.S.A. Copyright ATRA 2017 88 LIST OF ADVERTISERS (Paid Advertorial)
E
very year around this time, familiar with the one part of a car that
students all across the country everyone else fears. You are the person
are finishing school and who does the impossible; the one who
venturing out into a new phase of fixes the mystery box that the rest of
life as a working adult. I think of that the automotive industry avoids.
every year as people here at ATRA Unfortunately, this elite position
take a day off to attend a graduation. comes at a price. Its tough. Its not for
This year it was Rodger Blands the weak at heart and itll take most of
turn, as his son, Trenton, graduated your spirit just to get by. What youve
college. Not to mention that my wife learned so far is just the beginning. by Dennis Madden
went back to school after 25 years Maybe you thought that choos- "Class of 1976"
and just picked up her degree. So its a ing a path in auto repair would let members.atra.com
subject thats fresh in my mind. you avoid the classroom; that your
As we were discussing this, education was over. Nothing could
Rodger posed this question: What be further from the truth: As a
kind of commencement speech would transmission technician, your job will from others, even the person who
you give? We were talking about demand constant education to keep up sweeps the floor or empties the trash.
the current political climate and with our ever-changing market. Youll Be the person others look up to.
everything young people face these need a clear understanding of subjects Never forget that you work for
days, but it got me thinking: What that would make most people curl up the customer. You may have a boss
kind of message would I offer to in the corner, hoping itll just go away. an employer, but in the end, you work
someone entering the transmission It wont. for the folks who are trying to get to
repair industry? But for those of you who step work or take their kids to school. Your
So here it is, my commencement up to the plate who can meet the job your future depends on how
message to people just entering this demands of this industry the skys well you can keep them happy.
industry the class of 2017: the limit. Youll have the opportunity As you begin this next chapter in
Forty years ago, I was right to go further climb higher and your life, always believe in yourself.
where you are now I was a kid at 19. earn more than nearly anyone in auto Make the most of every day, and work
I didnt know what I wanted to do with repair. Its an impressive goal. hard to set an example for the ones
my life. But I knew that, whatever I As you begin your journey, keep who will one day turn to you as a
chose for a career, itd have something these three things in mind: leader in this industry.
to do with cars. Never stop learning. Sure, you Know that youre walking in the
It was a fluke that I wound up in may have better things to do on a paths of giants who built an industry
a transmission shop and it was my first Saturday than attend a seminar, or for you. Its up to you to keep their
boss, Al Perry, who taught me what a somewhere youd rather be than at vision to help build a brighter future
terrific industry and career Id chosen. Expo, but you earn what you learn. for those who will follow in your
It was mine for the taking, if I only had Your career and earning potential footsteps.
the courage to reach for the brass ring. will depend on your ability to fix cars. Thats what I would say to them
What a blessing he gave me. And that ability will be based on your and to you.
You see, transmission repair education: The more, the better. Its If you have any new hires, share
isnt just a job or even a career: Its a that simple. this with them; it might give them a
life-changing path that takes you to Be humble. Youre a part of a nudge in the right direction.
the pinnacle of the automotive world. team. You may be the smartest person
It demands that you become intimately in the room, but you can still learn
entials
d slip differ
-type limite
in all clutch
For use and noise
chatter
differential
Eliminate eratures
oil temp
differential
Reduce life
equipment
clutch pack and
Extend
1
Part #4258
can be
lement
Slip Supp Motors
Limited General
Universal sler, and
LUBEGARD Ford, Chry entials.
place of d slip differ
used in for limite
additives
modifier rch
friction uately resea
to adeq to
e be sure les manual
T! Pleas your vehic
IMPORTAN such as cation.
resources your appli
bly for in
technical of assem for use
the type nt is only
determine Suppleme
Limit ed Slip ls.
LUBEGARD entia
slip differ 4
e limited Part #3190
clutch-typ
ANY
P COMP
E GROU BE (5823)
MOTIV
AR AUTO 800-333-LU
a STELL 62-5343 gard.com
INC. www.Lube
owners.
206-7
ICANTS, 98108
respective
LUBR e, WA
NATIONAL Seattl
of their
INTER ntal South property
7930
Occide
arks are
All tradem
2013 ILI.
2:19 PM
4/15/14
1
ic2.indd
evgraph
er piece_r
consum
Kool It
T
he ATRA Tech HotLine still flares or slipping 2-3 shifts, or binding
receives calls on Toyota/Lexus on the 3-4 shift.
U140/U240 and U150/U250 In the previous installment,
transmissions with shifting issues. we covered the U140/U240 series
These vehicles exhibit a number of transmissions and the slips and binds
conditions, including slipping or they run into. In this article, well
binding shifts. look at the U150/U250.
Often these problem transmis- Whenever one of these trans- by David Chalker
sions have already been rebuilt, with missions comes into your shop, first members.atra.com
new gaskets, seals, O-rings, and perform a transmission memory reset
sometimes new solenoids. But they procedure. Some aftermarket scan
still have problems: Thats usually tools can perform the transmission
when we get the call. memory reset, but its often best to
The most common issues we use a factory Toyota/Lexus scan tool.
hear about on U140/U240 are long, As we saw in the previous
drawn-out, or flare 2-3 shifts, or a 2-3 article, theres a factory bulletin,
flare with a bindup at the end of the TC002-03, that covers all models
shift. Sometimes there are even long, from 20002005 (figure 1).
drawn-out, slipping 1-2 shifts. The If you still have a slip or bind
U150/U250 complaints are usually after performing the transmission
Refer to Reset Procedure 1 for the vehicles with Electronically Controlled Refer to Reset Procedure 2 for the vehicles with Electronically Controlled
Automatic Transmissions: Automatic Transmissions:
Reset Procedure 1
1. Connect the Toyota Diagnostic Tester to the vehicle.
Reset Procedure 2
1. Disconnect the negative battery cable for 5 minutes.
2. Reconnect battery cable.
3. Start the engine and warm it up to normal operating temperatures before test-driving.
4. Perform a thorough test drive with several accelerations from a stop with "light throttle" application until proper transmission shifting is verified.
Figure 1
Figure 5
8 GEARS June 2017
S:10
909-476-7252 www.GearspeedPartsStore.com
1Ads_617.indd 11 6/2/17 10:10 AM
Correcting Toyota U150/U250 Shift Troubles
Figure 9
1016 gears
1Ads_617.indd 13 trim 8.125 x 10.875 Bleed 8.375 x 11.125 Live 7.375x 10.125 4c #258 6/2/17 10:10 AM
BACK ON THE BENCH
So, assuming the problem was Diagnostic trouble codes are very
in the solenoid body, he replaced it, helpful in narrowing what possible
reprogrammed the solenoid strategy, problems exist in the transmission. But, Gear ratio
and guess what: the same code came as technology progresses and changes,
back. so do trouble code descriptions and codes
P0761 is pretty much a gear ratio definitions.
code: The computer commands the Gear ratio codes have been have been
solenoid and, if it doesnt see the gear vanishing, and now were seeing
ratio it was expecting, it sets the code. solenoid performance and solenoid- vanishing,
This can indicate a solenoid mechanical stuck-on or stuck-off codes replacing
problem, a stuck valve, a failed clutch, them. Its always a good idea to learn and now
or a problem in the geartrain. exactly what a code means, what the
Since he eliminated the valve body computer is monitoring, and why it were seeing
and solenoid with parts replacement sets that code. Never assume by its
diagnostics, I recommend he pull the description that the problem will be solenoid
transmission, which he was reluctant automatically be the same as another
to do since he told the customer the manufacturers code. performance
solenoid would fix the problem. When working in a transmission
After disassembly, he found the repair shop, two main things are always and solenoid-
2-6 piston molded seal was peeling off. top priority: customer service and
So he built the transmission and out the making money. Its all too common for stuck-on or
door it went. management to rush you into getting
Two weeks later a 6T40 rolls in things done quickly to satisfy their stuck-off codes
the door with system performance code customers, but sometimes you just have
P0965 for the CPC solenoid 2. P0965 to slow down and open the book to see replacing
is generated when the TCM detects an whats inside, and not go by whats on
invalid voltage in a pressure control the cover. them.
solenoid circuit for more than 4.4
seconds, so this is generally a solenoid
circuit code. That would usually mean
replacing the TECHM with no need to
rebuild the transmission.
Solenoid-stuck-on or stuck-off
codes for GM have essentially replaced
gear-ratio codes. The computer
commands the solenoid on or off and
looks for a specific gear ratio. It sets this
code if it sees the input shaft speed is at
least 60 RPM higher than it should be
for 2.25 seconds.
Figure 1
Version 5.0
Digital Catalog
For quicker access & more info, including
our Tranny Guide, ask for our CD
Catalog. With clickable links to take you
from index, to complete photo layout, to
individual part descriptions instantly!
800-940-0197
www.wittrans.com
1Ads_617.indd 23 6/2/17 10:10 AM
Understanding GM 6T40 Solenoids
1 units, the eighth digit will be a 1, 2, clutch. Applying high current releases valve, which sends oil to the 2-6 clutch.
or 3. Generation 1 also has pressure the clutch. With high current applied, the solenoid
switches, which well look at later. Pressure control solenoid 3 (PCS3) sends oil to the 2-6 regulator valve;
Generation 1 units have six pres- controls oil to the R-1/4-5-6 clutch with low current, it sends little to no
sure control solenoid and one on/off regulator valve. Applying low current oil to the valve, releasing the clutch.
shift solenoid (figure 2). sends oil to the R-1/4-5-6 clutch Pressure control solenoid 5 (PCS5)
The line pressure control solenoid regulator valve, which applies the controls oil to the 1-2-3-4 clutch
is a normally high solenoid. With low R-1/4-5-6 clutch. Applying high regulator valve and 1-2-3-4 boost valve
current applied, the solenoid creates current releases the clutch. that send oil to the 1-2-3-4 clutch. With
high pressure; in effect, the The TCC pressure control solenoid high current applied, the solenoid
transmission has high line pressure. is a normally low solenoid. With low sends oil to the 1-2-3-4 regulator valve
The line pressure control solenoid current applied, the solenoid sends and boost valve; with low current
sends oil to the pressure regulator little to no oil to the TCC control valve applied, no oil gets to the valve, which
valve to control line pressure. and TCC regulator valve. Increasing releases the clutch.
Pressure control solenoids 2 and 3 the current allows a controlled flow of The shift solenoid is an on/off,
(PCS2 and PCS3) are normally high, oil to the TCC control and TCC normally closed solenoid that controls
just like the line pressure control regulator valves, to control converter oil to the clutch select valve.
solenoid. clutch apply. All of the pressure control sole-
Pressure control solenoid 2 (PCS2) Pressure control solenoids 4 and 5 noids should measure 3-5 ohms; the
controls oil to the 3-5-R clutch regula- (PCS4 and PCS5) are normally low, just shift solenoid should be 16-20 ohms.
tor valve. With low current applied, like the TCC pressure control solenoid. When testing solenoids resistance,
it sends oil to the 3-5-R clutch reg- Pressure control solenoid 4 (PCS4) always remove the solenoid from the
ulator valve, which applies the 3-5-R controls oil to the 2-6 clutch regulator TEHCM to prevent damage.
Figure 2
GENERATION 2
The eighth digit on the generation
2 TEHCM is going to be a B, C, or D.
These units have six pressure control
solenoids, one shift solenoid, and no
pressure switches. The PCS2 and
PCS5 solenoids are in different
locations and operate differently from
those in generation 1 units (figure 4).
These four solenoids are identical
to the generation 1 solenoids in op-
eration and location:
Line pressure control solenoid
Pressure control solenoid 3
Pressure control solenoid 4
TCC pressure control solenoid Figure 3
Figure 4
Figure 5
The solenoids that have changed should be 16-20 ohms. When testing Remember, these are variable
in generation 2 units are pressure solenoids resistance, always remove bleed solenoids so theyll all leak a
control solenoids 2 and 5 (PCS2 the solenoid from the TEHCM to little air; even the normally low
and PCS5). prevent damage. solenoids. The normally high solenoid
Pressure control solenoid 2 (PCS2) There are no pressure switches in will allow more air. With a little testing
is now normally low, just like the TCC the generation 2 TEHCM. and playing around youll quickly
solenoid, and its in a new location on learn how they should function.
generation 2 units. DIAGNOSING PROBLEMS If you find a bad solenoid, you can
Pressure control solenoid 2 (PCS2) Among the more common 6T40 replace the TEHCM, confident that
controls oil to the 3-5-R clutch regula- transmission problems to reach the you found the problem. Or you may be
tor valve. With high current applied, it ATRA HotLine are units with no able to replace just the solenoid in
sends oil to the 3-5-R clutch regulator forward or no reverse. Here are a few question.
valve, which applies the 3-5-R clutch. tests that may help identify whether You may be able to find broken
Low current releases the clutch. the problem is being caused by a TEHCMs with bad connectors cheaply
Pressure control solenoid 5 (PCS5) solenoid problem: from your hard part suppliers. Sure,
is now normally high, just like the line CAUTION: Never apply voltage the connectors broken, but the
pressure control solenoid, and its in a to the solenoids or solenoid block; solenoids may be okay to reuse. That
new location on generation 2 units. doing so could damage them. way you can replace the individual
Pressure control solenoid 5 (PCS5) If you remove the solenoid block solenoids instead of the TEHCM. And,
controls oil to the 1-2-3-4 clutch from the TEHCM, you can control the since youre reusing the same TEHCM,
regulator valve and 1-2-3-4 boost valve solenoids with a solenoid driver or test you wont have to reprogram afterward.
that sends oil to the 1-2-3-4 clutch. machine. You can test the shift solenoid These six-speed transmissions are
With low current applied, the solenoid by applying 12 volts but never apply 12 quickly becoming one of the more
sends oil to the 1-2-3-4 regulator valve volts to the pressure control solenoids. common units to reach your shop.
and boost valve; applying high current For this test, youre going to apply Learning how they operate and how to
shuts off oil to the valves, releasing 45 PSI of air pressure, without test them is the best way to make sure
the clutch. energizing the solenoids (figure 5). Use the future youre looking at will be a
Just as with generation 1 units, all a plastic test plate to cover the fluid bright one.
of the pressure control solenoids should entry port, and check for air coming
measure 3-5 ohms; the shift solenoid out of the exit ports.
28 GEARS June 2017
JULY 11 & 12
R E 0 F 0 8/0 9A/B - Internal
*Free for everyone on the day of the webinar. ATRA Members have
access to all pre-recorded webinars.
Tackling a
by Steve Garret
4ET50 Hybrid
M
Volt
System
any transmission techni- Layout
1 Engine
cians are hesitant to tackle 1
hybrid and electric trans- 2 Torque Dampener
mission repairs. But those repairs may 3 1-3-Reverse Clutch
not be as difficult as you might think. 4 Drive motor/Generator A
As with all repairs, the first time
5 Battery
you work on a specific unit, youll
want to be extremely careful not to 6 Inverter
make a mistake. With hybrid/electric 7 Plug-in Cord 2
applications, you also need to pay close
attention to the safety aspects of the 3 8 1-2-Reverse Clutch
repair process.
9 2-3-4 Clutch
GM uses the 4ET50 (RPO MKA)
4 10 Planetary Gearset
in the Chevrolet Volt and the 4ET55 6
(RPO MKD) in the Cadillac ELR. 11 Drive Motor B
They switched to the 5ET50 (RPO 5
8 12 Reduction Gearset
MKV) hybrid/electric transmission 13 Vehicle Drive Wheels
for 2016-and-later Chevrolet Volt and 9
Malibu applications.
The Volt equipped with the High Voltage Disconnect
10
7
4ET50/5ET50 is classified as an
Extended Range Electrical Vehicle Plug Location 11 12
(EREV). This type of hybrid/
electric vehicle uses a gas engine to
help extend its driving range. The 13
Volt uses electric drive motors
mounted in the transmission. The gas
engine charges the battery through one
of the transmission drive/generator
motors.
Figure 1
Figure 2
Mountain The system maintains a reserve charge for offer and add to your bottom line. Shops are starting to pop up
climbing hills by running the engine to keep the battery around the country specializing in hybrid and electric vehicle
charged. repairs. Few transmission shops are offering to service these
Like other hybrid and electric drive vehicles, the Volt vehicles, which may be a lost opportunity.
offers you the opportunity to expand the type of services you Remember, this type of vehicle has a transmission;
GEARS MAGAZINE
The latest and greatest issue
online at your fingertips.
INDUSTRY NEWS
New products and services
in the transmission industry.
ONLINE
BUYERS GUIDE
Trusted suppliers to help you
find the right transmission part.
GEARS BLOG
Industry-specific articles,
hot topics, events and more.
FIX-IT FORUM
Get industry advice and
opinions from transmission
shop owners, managers
and certified professionals.
GEARS ARCHIVE
An archived collection of
printed transmission topics.
Safety Considerations
Before working on any electric or hybrid vehicle, youll
want to disable the electrical system. Remove all jewelry and
watches and always use personal protective equipment such Figure 3
as safety glasses and high-voltage, class-0 insulated gloves,
which are available from your local parts supplier or electrical Check the resistance at high voltage terminals A and B
supply warehouse. As always, refer to the factory manual for as outlined in the factory service information. With the high
information regarding disabling the high voltage system. voltage disconnect plug removed and stored in your toolbox,
Next, youll want to disconnect the vehicles 12-volt take some UL-approved electrical tape and cover the hole for
battery. Then disconnect the high voltage disconnect plug, the plug.
located in the center console armrest area. Wait five minutes At this point, youll need to disconnect the inverter
or more for the capacitors in the inverter to discharge. electrical plug to isolate the inverter from the system.
(Figure 3) Measure the voltage at terminals A and B of the inverter
RostraTRANSMISSION
GEARS June 2017 35
Figure 4
Connect, install, and reposition hybrid and electric car market to 52% cutting-edge technology
the components you disturbed disappear, but according to a 2017 29% carpool lane access
during disassembly AAA survey, the demand for electric 12% other
Refill the unit with Dexron VI cars may be as robust as it is for pickup As you can see, this technology is
fluid trucks. This was based on a survey of likely to be around for quite some time.
Reinitialize the system 1,004 adults in February 16-19. Maybe its time for you to make some
Clear the DTCs Reasons for interest in electric cars money from these high-tech vehicles.
and reset the adapts prior to road vary: Nows the time to educate yourself on
testing. 87% concern for the environment these systems and start advertising your
A lot of people would like the 62% lower long-term costs services.
Part # 4009N A f f o r d a b le
Ultra-Quik Release P r ic e
a n d In S t o
Internal Solenoid ck
6.1 lbs. Lighter then Cast Iron Valve Bodies
6061T6 Billet Aluminum Material
Race Tested for 12 Months before Full Production
2017
TECHNICA
SEMINAR
L
LOCATIONS
SCHEDULE FEES
August 5 San Antonio, TX Registration ......7am-8am
Seminar......................8am*
All Pricing in US Funds
ATRA Members ..........$165
Non-Members ............$210
August 12 Atlanta, GA Lunch .............12pm-1pm
*Vancouver Seminar Every 4th person........FREE
Begins at 9am
August 19 Anaheim, CA On-site registration.....$240
August 26 Portland, OR
August 26 Tulsa, OK
HOW TO REGISTER
September 9 Billings, MT Phone toll-free: (800) 428-8489
September 16 Newark, NJ Fax your payment &
registration information to:
(805) 988-6761
September 23 Chicago, IL Online: http:// members.atra.com
November 4 Baltimore, MD Mail your payment to:
ATRA Seminar Registration
2400 Latigo Avenue, Oxnard, CA 93030
by Thom Tschetter
U
p Your Business is an ex- one of their studies, titled A Man and technical team. The best way to do
clusive GEARS Magazine His Work. The study asserts that all this is with a concept called adjust-
feature in which I share employees want four primary things ed capacity.
stories, insights, and reflections about from their work: This is important because its
real business and life challenges. 1. Success They want to master vital to track how productivity is
When considering the shop equip- what they do and to receive trending. You need to determine
ment and tools theme of this issue of recognition and respect for it. your shops current level of pro-
GEARS, dont ignore the importance 2. Fair Compensation Note the ductivity as the starting point for
of management equipment and tools word is fair not high pay, more measuring progress.
as well. money than the other guy, or some Your teams production capac-
This article focuses on five steps other similar catchphrase. ity isnt necessarily the total number
you can take to increase technician 3. A Good Fit Feeling comfortable of hours your techs work per week.
efficiency. Ironically, for the most and reasonably challenged in the job Youll need to adjust their actual
part, these five steps have little to and enjoying the work environment, capacity for a number of factors,
do with the skill or efficiency of the including the people. resulting in the adjusted capacity,
technicians themselves. 4. Meaning The feeling that their which could be more or less than the
Instead, youll have a more work matters that its purposeful total hours worked.
significant effect on performance by and significant. For instance, auto Your shops adjusted capacity
the things you do or fail to do techs dont just fix cars; they fix is the number of hours of tech time
relative to your team members. Often, people by solving their transporta- that are actually available for the
your shops processes, operational tion problems. They help parents get shop to sell and reasonably expect
procedures, and policies negatively kids to school, workers get to their to produce per day, week, month,
inf luence your techs abilities to jobs, etc. or year.
perform at a sustained high level Here are the steps to calculate
of efficiency. Five Best Steps adjusted capacity for one technician
So what are the five best steps to for one week. Do this for each
What All Employees Want incorporate these four primary factors tech and then add them together
What do top performing tech- and boost your shops efficiency, to determine the shops weekly
nicians have in common, besides the productivity, and billable hours? combined adjusted capacity.
three core attributes: good attitudes, 1. Establish a baseline of current Calculate the number of hours the
aptitudes, and abilities? Authentic performance levels for each tech tech is at work per week.
Manhood answers this question in and a composite for the entire Estimate how many of those
40 GEARS June 2017
Again, automated time-clock for a thorough diagnosis, it can service writer to provide your
features streamline this process. cost the shop in several ways. For auto shop management software,
Imagine the impact of real time example: would you?
feedback when technicians are con- Lost sales from overlooking Let the team know that you care
nected to the network with work- needed repairs so they dont about them and want them to
station laptops or tablets they get sold care about customers. Nurture a
can receive progress reports and Misdiagnosis that leads to customer-centric service culture.
virtual high fives throughout longer repair times, warranty Remind the techs that they dont
the day. repairs, and other types of just fix cars they fix customers
Celebrate achievements. Ac- comebacks by solving their transportation
knowledge individual techs when Doling out jobs too slowly, problems.
they set new production records. causing delays while the tech
Being noticed by the boss and waits for his next job, or holding Closing Thoughts
getting high fives from peers is the next job back until the tech These five steps to greater effi-
energizing for everyone. completes the job hes on. Its ciency are most effective when theyre
When the production team sets better to keep at least one job on accompanied by a company culture
a new record, its time for pizza! the board ahead of the technician. that truly cares about its employees.
Make it fun and exciting. That way he knows theres a job When employees are treated well, so
4. Remove obstacles to productivity. waiting. This eliminates the time- are the customers they serve.
Here are some common obstacles: wasting situation of the work These processes are easier to
Assigning a job to the wrong expanding to fill the time. Also, implement with an up-to-date auto
technician When you assign a sometimes a tech can jump on the shop management software system
job to the right tech, he or she has next job while another job is hung thats easy to use, improves overall
a better chance to beat the allotted up for parts, authorizations, or efficiency, and provides timely, ac-
book time, which increases technical research. curate reports to share performance
technician efficiency. We refer to Make sure your shop software results with the repair shop team.
this as a good fit. system includes an easy, accurate, Im amazed at how many shops
Technicians waiting too long for and beneficial time-clock feature are quick to buy the latest new tech
the parts for their assigned job to help facilitate workflow, to tool, but still operate with antiquat-
This is a process problem you boost your shops efficiency, pro- ed processes and outdated computer
need to fix. ductivity, and billable hours. systems. Its time to step up and
Jobs hung up in the office waiting 5. Provide a first-class work envi- recognize that you can enhance tech
for customer authorizations ronment. This shows that you care efficiency by using effective shop
This is also a process problem, and respect your team members. management tools.
but this one is almost invisible Start with a climate-controlled
because it doesnt directly affect shop area. Its been proven time
the technicians efficiency. It and again that happy technicians
does affect adjusted capacity, are more productive. What could
though, because its a bottleneck. make a technician happier and
Contemporary auto shop software more productive than working in
systems can save time in this area an air-conditioned shop during About the Author
with features like: the heat of the summer or a warm Thom Tschetter has served our
Streamlined check-in process shop in the depth of winter? industry for nearly four decades as
that automatically populate the Provide state-of-the-art equip- a management and sales educator.
repair order with vehicle and ment and diagnostic tools. The He owned a chain of award-winning
transmission centers in Washington
customer information days of technicians providing
State for over 25 years.
VIN readers 100% of their tools are long
He calls on over 30 years of
Sending customers text gone. Some equipment is simply
experience as a speaker, writer,
messages with estimates and too expensive and each techni- business consultant, and certified
pictures of the damaged parts cian doesnt need to own it arbitrator for topics for this feature
Obtaining customers its appropriately provided by column.
authorizations by text the shop and shared by the Thom is always eager to help
Ordering parts directly from production team. Its the shops you improve your business and your
the repair order responsibility to supply the life. You can contact him by phone at
Online tech support essential diagnostic tools, (480) 773-3131 or e-mail to
Rushed diagnostics when a computers, and electronic equip- coachthom@gmail.com.
tech isnt given sufficient time ment. You wouldnt expect your
and ours is to help you do it. As the worlds largest and strongest
JOIN TODAY AT
MEMBERS.ATRA.COM // 1-866-GO-4-ATRA
atra membership
membrshp314allright.indd
we do.indd2 1 2/24/14 1:41
3/28/17 2:37 PM
by Jim Cathcart
F
ormer civil war officer and But when someone takes the lead four pink diamonds of the world are
Baptist minister Russell H. and starts each day with gratitude from Golconda.
Conwell was once asked to Look at this! Another beautiful Where are your diamonds?
mentor seven young students who opportunity to help people today! Perhaps theyre hidden among your
couldnt afford college tuition. This then people smile more often, employees who have untapped poten-
led to his delivery of 6,152 lectures in find more meaning in their jobs, and tial? Or dormant among your former
what became a worldwide tour and the discover opportunities that others dont customers who seldom hear from
creation of his famous book, Acres of notice. you anymore? Could they be waiting
Diamonds. The funds generated by In the Acres story, Conwell tells among your friends and colleagues
the book and his lectures allowed him of a man in India named Ali Hafed. who could refer business to you, and
to found Temple University, and has One day he welcomed a traveler to you to them? Is there a stash of
provided education for thousands of his home who told great stories of diamonds in the added services that
struggling youth. the wealth that came to those who you could easily offer, or in the tech-
The gist of Conwells famous discovered diamonds. The story so nology that youre barely using at all?
message is that you and I are currently captivated Hafed that he sold his farm Its been proven that the most
surrounded by opportunity. Were and traveled the world, desperately reliable source of good, future employ-
sitting on our own acres of diamonds. seeking to discover diamonds. ees is the referrals to acquaintances of
But like the man in his story, we Then one day, the traveler your current employees and customers.
usually wander elsewhere in search returned to the farm and spoke to Have you looked for diamonds (talent)
of it. the new owner. He asked about a there? Do people know that youre
Conwell would prove his concept large decorative stone that the farmer always seeking talented people to join
by spending a few days in each city had placed on the mantle above his your team? Do your customers know
before his lectures, researching fireplace. The farmer replied, Its just that you consider them precious assets,
local opportunities. Then hed fill an interesting stone that I placed there and that youre eager to be of further
his speeches with stories about for decoration. There are lots of them service to them and their families,
opportunities here and now. all over the farm. companies, and friends?
Attitudes toward opportunity As it turns out, the stone was Maybe today would be a good
are illustrated in the familiar a diamond, but neither the farmer day to start roaming your farm
Opportunity is Nowhere, vs. nor Ali Hafed knew what diamonds and looking for diamonds in their
Opportunity is Now Here looked like in their rough state. Before rough state. A bit of polishing and
statements. They use the same letters theyre cut, diamonds dont look like expert cutting might just produce a
in the same order, but the space diamonds. The farm in the story beautiful gem.
between now and here makes referred to what we know today as the
all the difference. Which statement Golconda Diamond Mines.
describes the views in your shop? Heres what Wikipedia says
People tend to embrace the about these mines: Out of 38 diamond Jim Cathcart is a strategic advisor
attitudes around them. If the leader mines of India, 23 were located in to ATRA and a valued contributor to
has a limited mindset all work the Golconda Sultanate, making it GEARS. You can schedule him as a
and no play, just do the job, things the Diamond Capital of the past. It speaker or acquire his many books
are tough and then you die. Get over was considered a point of pride by by simply visiting Cathcart.com or
it then the team will be likewise any ruler to be the owner of one of searching for Jim Cathcart online.
uninspired. the Golconda Diamonds. The top
44 GEARS June 2017
SEMASHOW.COM
TUESDAY, OCTOBER 31FRIDAY, NOVEMBER 3, 2017 LAS VEGAS CONVENTION CENTER, NEVADA
1Ads_617.indd 45
17SS_Attendee_Ad_Gears_Magazine.indd 1 6/2/17
5/12/17 10:10
9:12 AM
AM
FACT: Im not an expert on That day when we say, Its time. Be
transmissions. Never really saw one it time to retire, time to slow down,
until I spoke at Expo a few years ago. time to sell, or just time. Maybe just
FACT: I am an expert on peo- time to leave early.
ple. Ive spent a lifetime creating While succession planning is
programs, ideas, tips, skills, and critical in all small businesses, its also
techniques for people on the topics critical to be sure the folks who stand
of sales, customer service, and by our sides the staff we hired to
communications. do the work are well-trained, so we
So, when I got asked back to can feel comfortable taking time off.
speak at this years Expo, it was an Im always surprised when I hear by Nancy Friedman
honor and certainly a compliment. that those plans arent in place. And President, Telephone Doctor
What it said to me was, Gee, she if those plans arent in place, we, as Customer Service Training
may not know too much about small-business owners, worry a lot.
transmissions or how to rebuild And, of course, then we cant take that
them, but she sure knows her stuff time we so need.
about people. We worry whatll happen if
Im also a small-business owner. we arent in the shop every day. We
They call folks like us entrepreneurs, worry if our customers will be treated
and Im damn proud to be one. the way we know they should be. We do everything. Im sure you know the
But no matter what they call us, worry if we can take time off for a golf feeling.
we have a small business that we game, let alone a true vacation. We may know how to do it better,
created, was handed down to us, or Well, let me help you remove yes, but we need to be sure those
that we bought. Its ours. And we get some of that worry. weve hired, put into place, and who
to do pretty much what we want with If you can get a plan in place, even work with our customers, can do it at
our businesses. a mini plan, you can play golf, you can least well.
There are pitfalls of course, but take a vacation, you can relax a little Im betting one of the reasons
there are pitfalls in every business. So more. You can have time because, as you dont take time out for yourself
that doesnt scare me at all. Id rather the title of the article says, You cant isnt because youre worried the others
make less money and run my own take it with you. arent able to rebuild transmissions.
business than have more business and What plan, Nancy? What do you Heck, thats what theyre trained to do;
do what someone wants me to do that I mean? its what they get paid for.
dont like to do. Does that make sense I mean the feeling that we, as Rather, its because of how your
to you? owners, are the only people that can do employees might treat your customers.
So I decided to make this article things. That were the only ones who Because if youre a true entrepreneur,
bulletproof, if you will, for that day. know how to operate the shop. How to you worry about that part a lot.
A
ll business owners want to upcoming neighborhood changes that
know, Whats my business will suddenly make your shop busier
worth? But different buyers and better.
will put different values on your shop: The strategic buyer may be
Family willing to pay much more than other
Employee types of buyers; well beyond the cash
Ambitious Rebuilder f low value. This is why Facebook,
Competitor Amazon, Apple, and Google pay
Investor billions for firms just a few years old
Strategic Buyer that currently lose money but could
Its because they want different add dramatic value to their company in by John E. Anderson
things. Family, an employee, or a the future. Or they may want to keep MS Management
non-employee rebuilder all want to that new companys technology away smartexit@atra.com
operate and build your business over from a competing giant.
time. Owning and being involved in If you have an excellent shop,
growing the business appeals to them. a terrific staff, and experience
The competitor may also want to own selling businesses, then strategic or
and grow your business, continuing investment buyers could be the best
in the current location or closing your new partners to grow your venture Identifying the best candidate,
location and merging your customers further and then transfer ownership. testing that person, and building
into their shop. If yours isnt an extraordinary the possibility takes time. The first
Both the investor and strategic shop, then you should focus building candidate may not work out. Its a
buyer have different interests from value to fit one, and probably only one, delicate dance, exploring and testing
the others. The investor and strategic of the other types of buyers: family, while keeping your risk low and
buyer are keenly aware of the value of employees, an ambitious builder, options open should insurmountable
your current and potential cash flow. or a competitor. Each type of buyer problems arise with one candidate
The first four probably dont clearly requires a different set of prepara- or another.
understand cash flow. The investor tions and offers different benefits There are two things you
is prepared for steady, incremental and risks. should do next: First, increase your
growth from profitable operations and The more strategic you are commitment and dedication to
eventual sale. in your business preparation, the operating the best damn shop you
The strategic buyer sees some better the result for both you and the can by making sure you: a) please
special potential in your operation that buyer. Making your business ideally customers, b) practice delegating
few others could take advantage of, fit a particular buyer increases the responsibility and authority to
but they believe they can achieve it. business value to them, making it more employees, and c) strive to make the
Maybe its the location, reputation, or appealing and smoother to transfer. shop clean, organized, and appealing.
A us-Tex Transmission is in
Round Rock, Texas, about 10
miles north of Austin. So why
Aus-Tex, if it isnt in Austin?
Because this is a new location;
the old shop was in Austin. They
moved to the new shop in October
of 2016.
Okay, moving to a newer,
larger shop isnt uncommon; a lot
of shop owners move once their
business outgrows the original
location. But 10 miles is a long
way to move even in Texas
(where, you know, everythings
bigger). Generally, a move like
that means starting over. Why
so far? The crew of Aus-Tex Transmssion, from left to right: Sabrina (Administrative Assistant), Ryan (Lead Diesel
Turns out the old shop was in Technician), Charles (General Service Tech), Tere (Owner), Pepe (Owner), Noemi (Receptionist).
a not-so-nice neighborhood, and In back: Alfredo (Owner's Son - Jr. Transmission Re-builder).
it was affecting their business.
We had a really hard time a nice neighborhood. The new shop is The move also puts Pepe closer
getting people to come work there, 10,600 square feet; about three times to home: Were just seven minutes
says Aus-Tex owner Pepe Torres. the size of the old building. from home now, he explains. And that
Good potential employees would be We drew up the plans for the makes a lot of things easier for him
scheduled for an interview. Theyd building we wanted the offices, and his wife, Teresa, who manages
look at the shop, they couldnt find the waiting room, the transmission the shops business and marketing
a parking spot, and theyd just keep building room and we signed a operations.
going and never come back. 5-year lease-to-buy contract. At the The move wasnt easy for them.
Thats not a problem with their end of five years I have to buy the There were many expenses and
new shop: a build-to-suit property in building. setting up the shop was very costly,
50 GEARS June 2017
AN EARLY START
I came from very humble
beginnings, explains Pepe. I grew up
as a farm boy in Mexico. My parents
moved here when I was a kid. They
taught me to work hard and always
respect others.
I got into the auto repair business
when I was 15 years old. My first real
job was at Pep Boys as a tire buster;
I was doing tires and oil changes. I had
to lie about my age because I wasnt
18 yet.
The Lone Star Flag proudly displayed at Aus-Tex Transmission.
They moved me up to flag hour
(flat rate) within a year, while I was
still a minor. Then I took at job at a when I worked for the dealer. But was misled, but was able to make the
GM dealership for about four years. I didnt really know what was going best out of a bad situation.
I became an ASE Master on inside. I passed the test based on So how was Pepe able to create a
Technician when I was 22 years old. simple logic. successful transmission business with
The only test I had a little problem I got into the transmission work almost no transmission experience? In
with but I still passed it! was the in 2004. I made one of the biggest the beginning he was self-taught and
transmission test. Id never really been mistakes of my life and bought a he learned a lot of what he needed by
into a transmission before. failed, bad-reputation, bad-reviewed trial and error.
I knew how to R&R a trans- transmission shop. That was how Then he found ATRA: I learned
mission and Id had a 4L60 pump out I got into transmissions full time. I about the ATRA seminars and I
GEARS June 2017 51
started going to them. I started reading about Duramax from when I worked at avoid repairing themselves are transfer
GEARS and reading on line, learning the dealer. cases. I dont like messing with
more and more about transmissions. So I started working on diesels, transfer cases myself because I always
The first time I went to an ATRA and two years later I took the L2 end up spending too much on parts,
seminar, I barely had enough money ASE certification for advanced diesel explains Pepe.
for gas. I didnt want to be late so I performance. I actually learned from Even if I have to sell a transfer
drove to Houston the night before the test and I got really interested in case for just about my cost, Im not
and stayed in the parking lot cause I them. going to build it; Ill sell a reman
couldnt afford a hotel. It was freezing; I started telling people we do transfer case every time.
I had to start my car every few hours diesel work and I hung a sign that said
just to warm up. diesel specialist. We started getting PROCESSES AND
It was an experience Ill never in a lot more work. Today about 50% PROCEDURES
forget, but it was my first ATRA of our revenue is from diesel repair. The importance of creating a
seminar and I loved it. I grasped And, of course, their diesel work often business model built on specific
as much information as I could. leads to transmission repairs. processes and procedures should
It was the first time I heard about One thing hes discovered is that be a familiar one to regular GEARS
shift adapts. a lot of those transmissions behind readers. And at Aus-Tex, those
I always sit at the front of the diesel engines are being torn up processes and procedures have become
class, asking all the questions I can; because the vehicles owner installed nearly an art form.
whether its at a seminar or at Expo, a tuner to alter the engines power According to Pepe, every em-
it doesnt matter. Im always asking curve. But that additional power can ployee has a checklist of procedures
questions. quickly destroy a transmission that to follow for every job he or she does.
would have been fine behind a factory- And they have to initial each step to
TRANSMISSIONS AND tuned diesel engine. verify that theyve performed them.
DIESEL REPAIRS That experience is why Pepe will The transmission rebuilder help-
When Pepe bought Aus-Tex, it be at this years Expo, to present er has a list that says wash the case
was a transmission-only shop. When a program for the technical track, in the parts washer, clean the pan,
I first opened the shop I didnt have tentatively titled Blame It on the Tuner. make sure the magnets there. He
a lot of experience in transmissions. In it, hell discuss what hes learned knows exactly whats expected of
So I knew I needed a backup plan: about building transmissions that can him, and he knows hes responsible for
something else that was certain to keep up with that additional power. doing each step properly, says Pepe.
bring in money. Its my way of giving back to the And not just the technicians; even
I started working on a couple Association, he says. the service advisors have a checklists
diesel trucks, because no one in Austin Aus-Tex handles all transmission to follow. The services writers
wanted to work on them. I knew a bit repairs in house. The only thing they checklist says they have to greet the
52 GEARS June 2017
Teckpak-Fitzall GM
Transmission Dowel PIN Repair
Kit T350-301
Repair dowel pin hole wear in hard to find Chevrolet transmission
cases. Repair the case by sleeving the worn dowel pin hole with Teck-
Fitzalls repair kit. The precision boring fixture allows perfect alignment of
the steel sleeve in minutes.
This kit includes: (1) Alignment Tool, (1) Alignment Pin, (1) 11/16"
Drill Bit, (2) Mounting Nuts and (6) Repair Sleeves. Part# T350-301.
Extra Repair Sleeves (part#
SM-134) are available.
Request the best
Ask for genuine Teckpak-
Fitzall. 1-800-527-2544.
www.teckpak-fitzall.com
hosted by
www.powertrainexpo.com
Schedule At A Glance
7am - 5pm Attendee Registration
OCTOBER 19
THURSDAY
10:30am - 11:50pm Helping the Rubber Meet the Road - Keith Clark
8:30am - 10am From Mindset to Mission - Dennis Madden & Rodger Bland
10:15am - 11:45am Building Decision-Makers! - Maylan Newton
12pm - 2pm ATRA Luncheon - sponsored by Raybestos
2pm - 7pm Trade Show
4pm - 6pm ATRA Chapter Presidents Meeting
7pm - 9pm Transtar Cocktail Reception
36
9am - 10:30am Hydraulics 101 - Bill Brayton Las
SUNDAY
10:40am - 12:10pm Toyota, Lexus U881E and GM AF50 8 Speed Automatic - Mike Brown
(87
Ro
9am - 12pm Smart Exit Workshop- John Anderson Cu
*A
$2
THURSDAY, OCTOBER 19
GOLF TOURNAMENT
8AM EVENTS AT
A GLANCE
produced by
hosted by
SLEEPING
ROOMS
man
TECHNICAL TRACK
7:30am - 9:00am 10:50am - 12:20pm
8L90 Service, Updates and Restoring Functional
Repairs Reliability
Presented by Steve Garrett Presented by Dean Mason
In this seminar, well focus on 8L90 Take an in-depth look at broken,
operation, repair and updates for the 8L90 malfunctioning, or compromised systems,
transmission, paying particular attention to with an eye toward the fundamentals of
the TCM/valve body flow rate calibration process, as well functional reliability and dependable design.
as common product issues for this unit. And well take a
closer look at how to interpret scan data for diagnostic
purposes.
1:50pm - 3:20pm
9:10am - 10:40am Introducing the 9T50
FCA 8 and 9 Speed Transaxle
Presented by James Rokitski
Automatic Transmission Youll get a general overview of the major
Update components in this new transaxle and
discover unique operating features and
Presented by Alan McAvoy
FIAT Chrysler Automobiles (FCA) now offers the 9-speed
948TE automatic transaxle in the latest FWD and AWD
diagnostic procedures that youll find indispensable in
the shop. is
Chrysler and Jeep vehicles, including the new Chrysler
Pacifica, Jeep Compass, and FIAT 500X Crossover. The
8-speed 845RE and 8HP series are now available in all
Jeep RWD and 4WD models, Dodge Challenger, Charger,
and Durango, the Chrysler 300, and all Ram 1500 trucks.
Well discuss current service procedures and the latest
updates, along with the use of FIATs latest scan tool
software: wiTECH 2.0.
3:40pm - 5:10pm 5:20pm - 6:50pm
Using Scopes to CVT Workshop
Streamline Diagnosis: Pt. 1 Presented by Robert Bateman &
Presented by Scott Shotton Mike Souza
Learn how to use an oscilloscope to Seal Aftermarket Products Technical
diagnose electrical faults accurately. Well Advisers Robert Bateman and Mike
examine actual case studies to illustrate Souza will tear down the Nissan RE0F11A
proper scope use, with emphasis on the advantages of an CVT, demonstrate the disassembly and
oscilloscope over other tools. Part I of this seminar will reassembly of the pulleys, and go over
focus on speed and position sensors, including testing the some of the technical aspects of the CVT.
actual sensors and using their signals for other diagnoses. And well go over some similarities and
differences with other Nissan and Jatco
CVTs.
MANAGEMENT TRACK
sda y
Thurw all
is noday!
9:00am - 4:00pm
Selling Boldly
Presented by Alex Goldfayn
Join Alex Goldfayn, author of award-winning Revenue Growth Habit, and
Marketing
the upcoming Selling Boldly, for a powerful all-day session on (1) knowing
how good you are, and (2) behaving - and selling! - boldly.
& Sales
This will be a memorable day full of high-impact learning, application, and
fun. Alex will interview at least two customers of audience members on the
Workshop
phone live in the room, during the workshop. You leave knowing how to deal with damag-
ing fear of losing the sale. Youll practice obtaining testimonials (with one of your actual
customers!); asking for referrals; offering the customer more of what they can buy from
you; and following up on quotes and proposals. Well do live case studies, small group
work, and have an altogether highly interactive, memorable, and hugely valuable day!
FRIDAY
OCTOBER 20
TECHNICAL TRACK
7:30am - 9:00am 9:10am - 10:30am
Using Scopes to Introducing the 845RFE
Streamline Diagnosis: Pt. 2 Presented by Bill Brayton
This 845RE introduction seminar will cover
Presented by Eric Ziegler identification of the internal components
Learn how to use an oscilloscope to and follow the power flow through the
diagnose electrical faults accurately. Well eight forward speeds for this popular,
use actual case studies to illustrate proper 8-speed Dodge/Chrysler, rear-wheel drive
scope use, with emphasis on the advantages of an transmission. And well cover the principles of operation
oscilloscope over other tools. Part II of this seminar will for this increasingly common unit.
focus on making current and pressure measurements to
help diagnose a variety of issues.
10:30am - 11:50am
Helping the Rubber Meet
the Road
Presented by Keith Clark
Well take a close look at all-wheel drive
systems in late-model American vehicles.
Youll examine the components and control
systems, and discover how they interact
with other drivetrain control systems. And well cover
important details for servicing, diagnosing, and repairing
these systems.
MANAGEMENT TRACK
8:30am - 10:00am
From Mindset to Mission
Presented by Dennis Madden & Rodger Bland
Everything gets created twice: once in our minds and once in reality.
Putting our thoughts into action seems like the most natural thing we
could do, but nothing could be further from the truth!
What we think about we become all day long. In order to change Team
anything in our lives, it begins with our mindset. Rodger will offer ideas
that help you clear the clutter in your mind and stay focused on the most Development
important aspects of your business and life!
From here, Dennis will help you develop a clear purpose and mission for
your business. Whether you get this right or wrong will affect everyone
in your company. Even large and well-known businesses have failed by
getting this wrong.
Dont let your business be relegated to a simple to-do list or series of
tasks.
10:15am - 11:45am
Building Decision-Makers!
Presented by Maylan Newton Vision
Ever wish your staff made better decisions? Or made a decision at all?
Making decisions is a skill set that must be developed. Join us as we
discover how to make ourselves and our staff better decision-makers! 6
tips to coach your staff on making better decisions.
SATURDAY
OCTOBER 21
TECHNICAL TRACK
8:30am - 10:00am 2:10pm - 3:40pm
Tips & Tricks from the Introduction of the ZF 8HP
Builders Bench Hybrid
Presented by John Parmenter Presented by Dirk Fuchs
Youll get a firsthand look at real world Discover the difference between micro,
issues for the latest transmissions youre mild, and full hybrid systems. In this
seeing on the bench today. Well cover how program, well compare the ZF 8HP hybrid
to diagnose todays vehicles, perform the with the regular 8HP transmission. Well
most current repairs, and discover what causes those examine what you need to know about the hybrid drive
conditions. And well take a close look at scan tool use motor, the high voltage cables and connectors, and how
and diagnostic aids, and their relationship to the fix. This to disconnect these systems safely before servicing.
is a must-attend show!
3:50pm - 5:20pm
10:10am - 11:40am
Blame It On the Tuner
Converter Control Presented by Pepe Torres
Presented by Bob Warnke Its easy to blame a transmission failure
Learn how to deal with the units your on a high-performance tuner. But, before
shop today. Well revisit the existing units you blame it on the tuner, learn how to
and take a closer look at how to deal correct hydraulic problems that may be
with common problems that are often sabotaging your rebuilds. Youll discover
overlooked and hard to diagnose. how to combine high performance parts and tuners on
68RFE and 48RE transmissions.
Back by popular demand!
TRANSMISSIONS
k to Ba s i c
Bac aining by ran
Tr te
s
101
r y Ve TRANSMISSIONS 101
st
Indu peakers!
S
L A S VE G A S, N V
MANAGEMENT TRACK
9:00am - 10:30am
Gain Control of Your Business by Letting Go
Presented by MaryAnn Croce
Maryann Croce a fellow shop owner since 1999, will share her lessons learned and
aha moments that took her business and relationship with her business partner
and husband Tony, to the next level. You dont have to do it all, so stop trying to.
Focus on the activities that will move your business forward to have a business and
life you love.
10:45am - 12:15pm
Would you/Could you - Take a Vacation?
How Valuable Are You, Really?
Leadership
Presented by Nancy Friedman
How do you handle growth and change? What about bad news? Or other
obstacles that come your way? Does apathy sound familiar? In this program,
keynote speaker Nancy Friedman shares how to handle growth and change
with grace, and uncovers the strategies behind these 7 leadership traits:
Choose your attitude in advance
Visualize Success
Demonstrate Humor, Energy and Enthusiasm
Resist Negative Tendencies
Be a Whatever It Takes Person
Embrace Change; Expect it and Accept It
Be Grateful For What You Have
SUNDAY
OCTOBER 22
TECHNICAL TRACK
9:00am - 10:30am 10:40am - 12:10pm
Hydraulics 101 Toyota, Lexus U881E
Presented by Bill Brayton and GM AF50 8 Speed
Learn the principles of hydraulic systems,
with a focus on the properties of the Automatic
most common valves in the valve body. Presented by Mike Brown
Youll discover how to read todays oil Take a first look at the new Toyota
schematics, so you can isolate the valves U881E 8-speed and GM AF50, including
responsible for a function or malfunction and solenoid and component function, pressure taps, and
address it with a targeted modification that will offer the test procedures. Learn how to evaluate pressure and
results youre looking for. gear ratio. Covers transmission disassembly, clutch
clearance, torque specifications, air checks, valve body
p break down, transmission fluid type and fill procedures,
and computer relearn procedures.
MANAGEMENT TRACK
9:00am - 12:00pm
Smart Exit Workshop
Presented by John Anderson
Do you have something to sell? - Learn the four steps to making your
Smart Exit.
What do you have to sell? - Evaluate your shops management tools and
Smart
machinery.
Whats Your Shop Worth? - How are businesses valued.
Exit
Who might buy your shop? - Consider who are the best prospects.
Can you increase the value of your shop? It would be foolish to sell a car without washing
it, changing the oil and giving it a tune up, right? Make your shop sparkle!
Because theres many moving parts that change over time, its best to have a written plan
you can refer to, update and change as circumstances develop. Learn how to maintain
your Smart Exit Strategic Plan.
Selling a business can be risky Not preparing to sell may be more risky Take the time to learn how
and get expert help! Reduce your risk and increase your final gain. Make a Smart Exit!
ATRA
EXHIBITORS
(as of 5/30/17)
MGMT TECH
BookStore
TECH
(Saturday)
LUNCH
&
RECEPTION
CHAPTER
LONGTIMERS
PLANNING
MEETING
EXPO
MTG
LAYOUT
Registration
Options
TRADE TECHNICAL MANAGEMENT COMPLETE
SHOW PASS CONFERENCE CONFERENCE CONFERENCE
Friday-Saturday Thursday-Sunday Thursday-Sunday Thursday-Sunday
(Oct. 28 - 29) (Oct. 27 - 30) (Oct. 27 - 30) (Oct. 27 - 30)
Access to Technical Seminars
Access to Management Seminars
Expo Tech Manual
Expo Tech Program CD
Expo Management worksheets
with leather binder
Expo Management Program CD
Coffee Breaks
Friday Luncheon
Friday Cocktail Reception
Friday & Saturday Trade Show
Audio recordings of both the
Technical & Management semnars
As low as As low as As low as As low as
$20 $345 $345 $395
Best !
Value
Thank you to
our Sponsors!
Frequently
Asked
Questions
Can I register at the door? What if I want to attend more than one seminar
Yes. The following are the dates and times for On-Site in a session?
Registration: Audio recordings of both the Technical and Management seminars
Thursday, October 19: 7am - 5pm will be available to all Complete Conference attendees after the
Friday, October 20: 7am - 5pm Expo.
Saturday, October 21: 8am - 5pm
Address
( ) ( )
TO REGISTER: Call toll free 1-800-428-8489 or FAX this completed form to 805-988-6761
Badges will be issued from this list. Use a separate sheet for additional registrations. * CONFERENCES ADDITIONAL
(Includes Luncheon & Trade Show)
PLEASE PRINT CLEARLY TICKETS
TITLE: Owner Manager Complete
Conference Technical Management Trade Show Lunch
Rebuilder Diagnostician
Other
NAME _______________________________________________________________________________
TITLE: Owner Manager
Rebuilder Diagnostician
Other
NAME _______________________________________________________________________________
TITLE: Owner Manager
Rebuilder Diagnostician
Other
NAME _______________________________________________________________________________
TITLE: Owner Manager
Rebuilder Diagnostician
Other
NAME _______________________________________________________________________________
TITLE: Owner Manager
Rebuilder Diagnostician
Other
NAME _______________________________________________________________________________
Discount for current ATRAMembers only. Every 5th Conference attendee is free!
Join or renew today and enjoy the member discount right away! Call ATRA for details
Advanced Purchase Standard Pricing
Before Aug. 19th Aug. 19th - Oct. 7th ALL
REGISTRATION FEES Qty Member Non Mem Member Non Mem ON-SITE SUBTOTAL
Complete Conference Registrant* _____ $ 395 $ 495 $ 495 $ 595 $ 695 $____________
Technical or Management Conference* _____ 345 445 445 545 645 $____________
Trade Show _____ 20 20 20 20 30 $____________
Extra Luncheon Ticket _____ 50 50 50 50 65 $____________
(Included with Complete, Tech & Management Conferences)
*Conference Registrants may receive Trade Show Passes for spouse and/or
TOTAL $____________
children by contacting ATRA Registration at 1-800-428-8489.
All cancellation requests made
after 10/1/2017 are subject to a
I do not wish to receive any advertising or promotional material from Exhibitors. $50 cancellation fee.
PAYMENT INFORMATION
* Check enclosed payable and mail to: ATRA, 2400 Latigo Avenue, Oxnard, CA 93030 Check # ______________
Charge to: * MasterCard * Visa * AMEX * Discover
Sonnax Introduces Motorcraft has helped them meet or JAMAR Releases Rugged
New GM Manual Valve exceed a customer need or grow their Off Road Disc Brakes for VW
businesses: Link Pin Front Ends
Anthony Vigliarolo,
Service Manager
C&M Truck and Tire Repair Corp,
Staten Island, NY
If we can trust Motorcraft for use
in servicing emergency vehicles, we
GM 6L45 and 6L50 transmissions know we can trust it to perform for the
may not engage when shifted into rest of our hard-working fleets.
forward or reverse, often because the Kandy Kiehamer, Owner
narrow OE manual valve stem breaks Lakeview Custom Coach, Oaklyn, NJ
into two pieces, forcing the car into Ten times out of ten, I will choose
neutral. a Motorcraft part over an aftermarket
Sonnax standard-sized manual valve part. Motorcraft parts are built to spec, JAMARs sophisticated and brutally
assembly 104740-24K overcomes this so we avoid trouble with the parts over rugged DB300VWLP is designed and
problem, and offers additional benefits time. manufactured for use with VW link pin
including: How have Motorcraft parts helped front end assemblies. Intended for the
Hardcoat anodized valve and you build customers for life or improve serious off roader, these ultra rugged
aluminum link your bottom line? Send them your brake assemblies easily handle the
Larger stem diameter for added story atMCStory.com. abuse encountered in off road sports.
strength to prevent breaking All components are made of the
Longer spool lengths for increased Ford Has a New CEO highest quality aircraft materials
stability and leak prevention available. 100% Made in the USA.
Learn more at www.sonnax.com. Suggested retail is $838.50.
For complete details visit JAMAR
Motorcraft: Quality Parts at www.jamarperformance.com
Solve Customer Concerns
and Grow Business Join the Training
Following the 2016 relaunch of at automechanika:
Fords Motorcraft parts brand aimed July 2629, 2017
at improving the customer experience
Jim Hackett, New Ford President and CEO
through more competitive pricing
and increased accessibility Ford Jim Hackett named as Ford
is sharing Motorcraft-driven success Motor Company president and CEO,
stories from technicians across the succeeding Mark Fields, who is
country. retiring. Hackett, who will report
When it comes down to it, to Executive Chairman Bill Ford,
technicians need products that help is recognized as a transformational Theres a demand among shop
them do business successfully, said business leader owners and the driving public to
Marc Liskey, North America repair Hackett led Steelcase Inc.s have well-educated technicians and
product planning maintenance and turnaround to become the worlds No. repairers who understand the changing
light repair manager. We work to 1 office furniture maker, served as complexities of today's vehicles.
ensure Motorcraft products meet both interim Athletic Director at University Automotive professionals have
customer and installer needs, and of Michigan and has led Ford Smart found big boosts to their careers by
sharing the stories of how Motorcraft Mobility LLC since March 2016. He joining the free training at NACE
parts have helped technicians solve served on Fords board from 2013 to Automechanika Chicago in the past.
problems for customers or grow their 2016 This years program will take place
business is a great way to illustrate Hackett, together with Bill from July 26 through 29.
the many ways in which Motorcraft is Ford, will focus on three priorities: We hope youll take a few minutes
working to meet and exceed the needs Sharpening operational execution, right now and register. Look over the list
of all customers. modernizing Fords present business of classes covering driveabilityissues,
Ford called upon technicians and transforming the company to meet including:
nationwide for their input on how tomorrows challenges. Glow Plug Diagnostic Strategies
GEARS June 2017 81
ERIKSSON INDUSTRIES
Division of Wentworth Engineering
1-800-388-4418
Need Hard
Authorized Parts Distributor Parts?
Reman Trans 6HP - 5HP - 4HP
BMW - Audi - Jaguar - Range Rover
Valve Bodies & Torque Converters
MECHATRONICS - Programmed
Hard Parts: NEW / USED / REMANUFACTURED
Just Ask!
Soft Parts / Friction Kits / Steel Kits / Repair Manuals
Lifetime Fluids / Rebuild Kits / Valvebody Kits
1-800-388-4418
Fax: (860) 395-0047
www.zftranspart.com 1.877.888.5160
146B Elm St., Old Saybrook, CT 06475
A/C PARTS
A/C COMPRESSORS A/C Parts Specialist
888-217-4072
powerpusher.com | 800-800-9274
2017 Nu-Star, Inc.
CORES
Weve
Got
Yours!
With over 150,000 transmission, engine and
internal part cores on the shelf, we have the cores
you need _ ready to ship today!
aamidwestcores.com
84 GEARS June 2017
Overhaul System!
2017
getithardparts.com
888-833-9000
WE SHIP UPS DAILY The technology leader in parts cleaning for over 20 years
www.equipmentmanufacturing.com
ATRA MEMBERS
RECEIVE 3 FREE!
www.trans-tool.com
1-800-531-5978
EXPLORE
our full line of high-precision Why buy foreign,
805.604.2025
TORQUE CONVERTER When you can buy
American Quality
www.gearsmagazine.com
rebuilding equipment. Tools and parts
washers GEARS classified advertising cost $95.00
At an for up to 50 words for a one time inser-
Unbeatable Price!
tion. ATRA members are eligible to receive
up to three (3) FREE classified advertise-
Visit our website for more information, ments in GEARS annually (per 10 issues).
or the links below for our Parts Washers: Members wishing to place ads once their
three FREE ads have been placed may do so
www.partscrubber.info www.partscrubberx.info
at the cost listed above. Ads exceeding the
www.midipro.info maximum word count will cost $1.50 for each
www.transmissionpartswashers.info additional word (not including phone number
www.SuperFlow.com/gears | 1.888.442.5546 and address).
BUSINESS FOR SALE: Well established list, can send pics. Call shop, ask for Chris HELP WANTED: Southern Oregon Close
transmission business including building (931) 552-0221, or Cell (931) 257-0000 to Hunting, fishing, camping, boating and
and land, established over 36 years in shopping. Automotive General Technician
California. 2000 sq. ft. building with 3 racks, EQUIPMENT FOR SALE: Converter - with transmission removal & installation
owner wants to sell due to health issues, TCRS Auto Aliner with miller CP-302 power abilities, generous compensation for
great customer base, very profitable. source. Victor 1860E Lathe with cutting the right person, benefits included.
Contact Steve (760) 660-9003. ATRA Mbr heads. Bonding machine and hydraulic Transmission Rebuilder also needed with
riveter. Low volume shop use only. Pictures ability to do all Automatics and Standards.
BUSINESS FOR SALE: Business and available. Pier Transmission, Boston, MA Seperate rebuild room with heating and
property for sale, approximately 3300 sq.ft, (617) 268-7409. ATRA Mbr A/C, organized parts room with about 75K
7 bays, 50 car parking lot, 2 furnished parts in inventory. Fast pace shop with
apartments on the 2nd floor. Reputable and HELP WANTED: Positions available for quality-minded technicians to work with,
established transmission shop for 30 years. Sales (Center) Managers, Rebuilder, R&R complete diagnostic equipment with Mitchell
Equipment and inventory, lifts, part washer, Technicians and General Techs throughout On Demand, Identifix, Transgo Tec, Steve
waste oil furnace, turn key operation. Central Florida and Orlando areas. Contact Younger, ATRA, ATSG, computer system
Located downtown Louisville, Kentucky, Orlando Area Aamco Dealers Group at for build room. Call us: (541) 535-1075 ask
owner wishes to retire. Call (502) 585-2255 aamcojobs@gmail.com or fax resume to for Jim or Rich jimnewcomb1978@gmail.
Monday, Tuesday or Wednesday. (386) 202-2955. com. ATRA Mbr
BUSINESS FOR SALE/LEASE: Looking HELP WANTED: Successful and family HELP WANTED: Looking for a motivated,
to Expand or Relocate? 8,000 sq. ft. owned shop in southern California punctual mechanic and or transmission
Reputable and established shop for lease looking for a hard working and motivated rebuilder. Must be available to work Monday
or sale in sunny Arizona, located near Las Transmission installer and/or rebuilder. - Friday 8am - 5pm, have own hand tools,
Vegas and Lake Havasu City. Operated as Please have some experience and be speak English and most importantly follow
a transmission shop for 23 years, same available to work Mon-Fri 8am-5:30pm. directions. Preferred experience removing
owner. Call (928) 530-6350 to inquire. Please contact Mike (805) 236-1114. and installing transmissions front and rear
ATRA Mbr ATRA Mbr wheel drive. Not required but preferred!
Reading and comprehension necessary.
EQUIPMENT FOR SALE: TCRS HELP WANTED: Looking for an Pay is good, weekends and holidays off.
Autowelder, clutch bonder, cutting lathe experienced Torque Converter Rebuilder. Great opportunity for the right person with
with 6 jaw chuck, TCRS faceplate, all Contact Atlas Automotive Inc. Irene or Erika, a positive attitude and strong work ethic.
tooling, and air ram. Riveting station, tooling ibogdan@sbcglobal.net or (216) 671-0100. Call or text Steve at (805) 896-2939 or
benches, leak test station, parts washer, trans58.sp@gmail.com. ATRA Mbr
balancer, jet drive DC drive. Too much to
HELP WANTED: Ralphs Transmission is a Diagnosticians, Service Advisors (Sales). THE TRANSMISSION INDUSTRY.
growing shop in Modesto seeking qualified Visit: www. RalphsTransmission.com to Fast, Easy and Free service to industry
and experienced transmission specialists. learn more about Ralphs Transmission employees! Low cost and an easy way to
We have an excellent facility with completely and employment opportunities. Contact recruit nationwide for shop owners! Serving
upgraded equipment. Ralphs offers a Mario Jauregui at (209) 526-1909 or the transmission industry since 1997. Visit
positive work environment, competitive pay, Mario@RalphsTransmission.com. our website at: www.transteam.com or call
benefits and other great employee incentives. us toll free at: (888) 859-0994.
We are currently accepting applicants for HELP WANTED: NATIONAL
the following positions: R&R Specialist, EMPLOYMENT HEADQUARTERS FOR
Subscribe Today! X
Grab Your GEARS Now! I want my very own subscription
to the next 10 issues of GEARS.
LUBEGARD, A Stellar Automotive Group Company3 Whatever It Takes Transmission Parts, Inc.23
www.lubegard.com www.wittrans.com
NEW
ONTARIO, CA
LOCATION!
Watch for more
west coast
branches
Why settle for next day when you can have it in hours?
CONCORD, CALIFORNIA ONTARIO, CALIFORNIA SAN DIEGO, CALIFORNIA PHOENIX, ARIZONA
145 Mason Cir # B 1927 E. Cedar Street 675 Gateway Center Drive, Suite B 1450 N 26th Ave
Concord, CA 94520 Ontario, CA 91761 San Diego, CA 92102 Phoenix, AZ 85009
Phone: (925) 798-8504 Phone: (909) 443-5920 Phone: (619) 281-6600 Phone: (602) 415-9509
LOS ANGELES, CALIFORNIA SACRAMENTO, CALIFORNIA LAS VEGAS, NEVADA SEATTLE, WASHINGTON
5151 Heliotrope Ave 4212 Roseville Rd, Suite A 3744 Meade Ave # 12 1095 Andover Park E
Vernon, CA 90058 North Highlands, CA 95660 Las Vegas, NV 89102 Seattle, WA 98188
Phone: (323) 562-2111 Phone: (916) 830-4370 Phone: (206) 892-3270
Phone: (702) 247-4150