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QUESCOM FAX SOLUTION FOR ENTERPRISE,

DEPLOYMENT GUIDE

June 2009
Copyright Notice

Copyright 1998-2009 Copyright QuesCom


Notice
BP 327, 06906 Sophia-Antipolis Cedex, FRANCE

Edited in France, June 2009

All rights reserved. This product and its related documentation are protected by
copyright and distributed under QuesCom licenses to its authorized users only.
Authorized users who have purchased one or more QuesCom products described
herein can download and print a copy of this publication.
No part of this product or its related documentation may be reproduced, adapted
or translated without prior written authorization of QuesCom. The information
contained herein is subject to change without prior notice.

QuesCom
BP 327
06906 Sophia-Antipolis Cedex
FRANCE
Phone: +33 4 97 23 48 48
Fax: +33 4 97 23 48 49
URL: http://www.quescom.com
E-mail: info@quescom.com

QuesCom Page 2/79


Trademarks

Trademarks QuesCom, NextBX and SmartIAD are registered trademarks of QuesCom SA.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of
Microsoft Corporation.
All other products mentioned herein may be trademarks or registered trademarks
of their respective companies and are hereby acknowledged.

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Disclaimer

Disclaimer Information contained herein supersedes preliminary specifications or data sheets


of the product as well as earlier versions of this publication, if any.
While every effort has been made to ensure the accuracy of this publication,
QuesCom assumes no liability for omissions or editorial errors contained herein.
QuesCom reserves the right to revise the information herein at any time without
prior notice. Changes and improvements will be incorporated into the new version
of this publication.
THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND.
QUESCOM HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, AND THOSE ARISING FROM A COURSE OF DEALING, USAGE
OR TRADE PRACTICE.
IN NO EVENT SHALL QUESCOM BE LIABLE FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO, ALL
DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS ARISING OUT OF THE
USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.

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Contents

Contents

Contents 5

About This Document 7

Document purpose 7
Audience 7
Structure 7
Convention 8
Comments 8

Customer Service 9

Purchase from QuesCom 9


Purchase from Retailer 9

1. Introduction 10

2. QuesCom Fax Features overview 11

2.1. Incoming fax feature ISDN and T38 Voice Fax 12


2.2. Incoming Fax feature ISDN and T38 fax to Email 14
2.3. Incoming and outgoing ISDN to T38 Fax Real Time 16
2.4. Outgoing fax feature - Print to Fax 17

3. Deployment Scenario for fax 20

3.1. QuesCom Gateway connected between the PSTN network and the PBX (Pass-through mode) 21
3.2. QuesCom Gateway connected to the PBX using a dedicated ISDN connection 23
3.3. QuesCom Gateway installed in a VoIP environment 25
3.4. The QuesCom gateway is connected to the ISDN and to the IP network 27

4. Setup and configuration 29

4.1. Hardware installation 30


4.2. Software installation 30

5. Users and Caller IDs 32

5.1. Connect to QPortal 33


5.2. Define Users and Caller IDs 34

6. Configure Fax Features in ISDN environment 35

6.1. ISDN Voice Fax 36


6.2. ISDN Fax to Email 39
6.3. Print to ISDN Fax 42

7. Configure Fax Feature in a VoIP environment 47

7.1. Prerequisites 48
7.2. T38 Voice Fax 50
7.3. T38 Fax to Email 54
7.4. Print to T38 Fax 58

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Contents

8. Configure the T38 Fax Real Time 63

8.1. Prerequisites 64
8.2. T38 Fax to ISDN Fax 65
8.3. ISDN Fax to T38 Fax 67

9. Installing companion software 69

9.1. Install and use the Virtual Printer Driver 69


9.2. Install and use QuesCom Fax Service Provider 69

10. Appendix 70

10.1. IPBX configuration example for Cisco Call Manager 70


10.2. IPBX configuration example for UCME and UC500 71
10.3. IPBX configuration example for Alcatel OXE R8.0 72
10.4. PBX configuration tips when the QuesCom Gateway is connected to the PBX using a dedicated ISDN
line 76
10.5. IPBX configuration tips to support T38 Voice Fax and T38 Fax to Email 77

11. Related documentation 78

12. Fax configuration memo 79

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About This Document

About This Document

Document This document describes all fax features of QuesCom Gateway products and provides
steps to configure them on ISDN and IP environment.
purpose

Audience This document is intended for experienced technicians, service representatives, and
other persons trained to install software programs of telecommunication systems. Such
persons are expected to have sufficient knowledge of computing and network in order
to take suitable safety precautions while configuring the software program described
herein.

Structure This document is organized in the following structure:


Chapter 1 introduces the present document.
Chapter 2 describes QuesCom Fax features.
Chapter 3 describes possible deployment scenario for fax solution with QuesCom
Gateways, on an ISDN context and over an IP installation.
Chapter 4 describes how to setup the QuesCom Gateway (config /setup).
Chapter 5 describes how to create users and callers ID through the QuesCom QPortal
interface.
Chapter 6 describes internal configuration for fax solution on ISDN context.
Chapter 7 describes internal configuration for fax solution on IP context.
Chapter 8 describes internal configuration for the T38 Fax real time.
Chapter 9 describes how to install and configure companion software for QuesCom fax
solution.

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About This Document

Convention This document applies the following typographic conventions:

Note
A note provides additional or complementary information on a particular subject.

Caution
A caution gives important instructions to be followed. You risk damaging your equipment
or losing your data if you do not follow the instructions.

Warning!
A warning calls attention to important alerts that will cause personal injury, health hazard
or permanent damage to your equipment if not observed.

Computer generated text such as program code or command prompt is shown


Computer Text
in Courier font.

Dialog/Menu/Buttons Windows, dialogs, menus or buttons of a computer program are printed in bold.

Comments QuesCom is committed to providing documentation that matches your expectations.


We welcome any feedback, question or suggestion to help us improve our
documentation quality.
Please send your comments to document.feedback@quescom.com together with the
document title and number as indicated on the cover page of this document.

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Customer Service

Customer Service

Purchase For any products purchased directly from QuesCom, contact QuesCom Customer
Service should you need further assistance (please kindly have your customer ID and
from product serial number ready):

QuesCom
QuesCom Customer Service
Phone - Fax: +33 (0) 820 20 38 46
E-mail: support@quescom.com
URL: http://support.quescom.com/

Purchase For any products purchased from a retailer or distributor, contact your respective retailer
or distributor should you have any questions regarding the product received or need
from further technical assistance.

Retailer

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Chapter 1 - Introduction

1. Introduction

Introduction The QuesCom fax solution allows you to:


- Use your phone number also as a fax number. Your direct extension becomes a
One Number on which you can receive and send fax without installing a new
phone line.
- Receive and send your fax from your computer, even when traveling.
This document details all these fax solutions, on an ISDN context and over an IP
installation.
Several deployment scenario can be selected:
- Install the QuesCom Gateway on ISDN link, between the PSTN and the PBX.
- Connect the QuesCom Gateway to the PBX, on a dedicated ISDN connection.
- Install the QuesCom Gateway in Voice over IP (VoIP) environment, connected to
an IPBX.
- Install the QuesCom Gateway in Voice over IP (VoIP) environment, connected to
the PSTN network.
Depending on the deployment scenario you have selected, this document will help you,
step by step to configure your fax solution.

Where to go IF TEHN
from here?
You want to learn more about the fax
 Go to Chapter 2.
features of the QuesCom Gateway.
You know the fax features of the  Read thoroughly the entire Chapter 3,
QuesCom Gateway, but dont know the choose a deployment scenario and
appropriate way to connect it. follow the indicated installation steps.

You want to setup and configure the


gateway (VoIP or ISDN environment)  Go to Chapter 4
 Go to Chapter 6 (ISDN environment).
You want to configure fax features.  Go to Chapter 7 (IP environment).
 Go to Chapter 8(IP and ISDN)
The QuesCom Gateway is installed and
 Go to Chapter 9.
configured, what about the workstation?

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Chapter 2 - QuesCom Fax Features overview

2. QuesCom Fax Features overview

Content of this This chapter provides an overview for each QuesCom fax feature.
chapter
This chapter contains the following sections:

Section Section name Page


1 Incoming fax feature ISDN and T38 Voice Fax 12
2 Incoming fax feature ISDN and T38 Fax to Email 14
3 Incoming and Outgoing fax feature ISDN Fax / T38 Fax Real Time 16
4 Outgoing fax feature - Print to ISDN or T38 Fax 17

Content of For each QuesCom Fax feature you will find:


each section
A description of the feature and an explanation of its benefits for your company
A user case
A link to the section that describes how to configure the QuesCom Gateway to
activate this feature.
If the feature uses a companion software, a link to the section of this document that
describes how to install and configure the software.

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Chapter 2 - QuesCom Fax Features overview

2.1. Incoming fax feature ISDN and T38 Voice Fax

Voice Fax This feature allows you to provide only One Number to your customers
overview to receive voice calls and fax. Voice calls and fax are received on the
same DDI number.
The QuesCom Gateway automatically answers the call and listens for a
calling fax machine.
 If the QuesCom Gateway detects a calling fax machine, it receives
the fax, converts it in a TIFF format and sends this TIFF by email as an
attachment. As a result, you receive all your fax in your standard
mailbox. The Email contains theses information:
The phone number of the sender,
The name of the recipient,
Date and time of the message,
A subject: A fax has been sent from <sender number> to
<recipient number>,
A body: a standard message that can be configured,
A TIFF image of the fax as attached document.
 If no fax is detected, your phone will ring and the phone call will be
established.

Benefits As fax is stored into a dedicated mailbox, the confidentiality is


guaranteed. Fax can be forwarded, stored, organized. Faxes are no
longer lost and paperwork is eliminated.
As you can receive more than one call on a single number, you can:
- receive a voice call during a fax reception,
- receive a fax during a voice call

User Case: Anne from Press Kiosk, would like to place an order for 50 calculators
XP412. She faxes the order to Carole onto her personal phone number.
The QuesCom Gateway intercepts the call and differentiates a voice
call from a fax call. It processes faxes whilst leaving the line free. Carole
is directly emailed the purchased orders as attachments.

Voice fax Configure the QuesCom Voice fax solution:


support
The ISDN Voice Fax - in ISDN environment,
The T38 Voice Fax - in VoIP environment.

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Chapter 2 - QuesCom Fax Features overview

2.1.1. ISDN Voice fax

Definition For an installation in ISDN environment, this feature is the ISDN Voice Fax.
The One Number is both your office phone number and your fax number.
Faxes sent from legacy fax machines connected to the PSTN network are received by
email.

Configuration In order to install the ISDN Voice Fax feature:


 Go to section 3.1 if the QuesCom Gateway is connected between the PSTN
and the PBX (pass-through mode),
 Go to section 3.2 if the QuesCom Gateway is connected to the PBX on a
dedicated ISDN connection,
And follow instructions detailed step by step.

2.1.2. T38 Voice Fax

Definition For an installation in a VoIP environment, this feature is the T38 Voice Fax.
The One number is both your IP phone and your fax number.
Faxes sent from legacy fax machines connected to the PSTN network are received by
email.

Configuration In order to install the T38 Voice Fax:


 Go to section 3.3 and follow instructions detailed step by step in order to
install this feature.
To support this IP fax feature, you will have to modify the configuration of the IPBX.
Depending on the IPBX brand and model, you can find a configuration example in the
Appendix.

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Chapter 2 - QuesCom Fax Features overview

2.2. Incoming Fax feature ISDN and T38 fax to Email

Fax to Email For this feature, all Fax received on a dedicated DDI number are sent to a unique
mailbox. The QuesCom Gateway automatically answers the call, waits for the calling
overview
fax carrier, converts the fax into a TIFF image and sends this TIFF image as email
attachment. As a result, you receive all your fax in your standard mailbox. Like for the
Voice fax feature, the Email contains theses information:
The phone number of the sender,
The name of the recipient,
Date and time of the message,
A subject: A fax has been sent from <sender number> to <recipient number>,
A body: a standard message that can be configured,
An image TIFF of the fax as attached document.

Difference with This feature differs from the Voice Fax feature in the way that no voice calls can be
established on this line (DDI number).
the Voice Fax

Benefits As fax is stored into a dedicated mailbox, the confidentiality is guaranteed. Fax can be
forwarded, stored, organized. Fax is no longer lost and paperwork is eliminated.

User Case Visit Paris company has 4 dedicated lines for fax. Theses faxes number are well known
by partners and used to confirm organized trips. Robert, the IT, wants to improve
employee productivity by reducing time consumed by manual faxing and reduce cost
due to fax machine, paper and ink cartridges.

Fax to Email Configure the


support
ISDN Fax to Email - in an ISDN environment,
T38 Fax to Email - in a VoIP environnent.

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Chapter 2 - QuesCom Fax Features overview

2.2.1. ISDN Fax to Email

Definition For an installation in an ISDN environment, this feature is the ISDN Fax to Email.
The dedicated number will be a DDI (Direct Dialing In) number.

Configuration  Go to section 3.1 if the QuesCom Gateway is connected between the PSTN and the
PBX (pass-through mode),
 Go to section 3.2 if the QuesCom Gateway is connected to the PBX on a dedicated
ISDN connection,
And follow instructions detailed step by step.

2.2.2. T38 Fax to Email

T38 Fax to For an installation in a VoIP environment, this feature is the T38 Fax to Email.
Email
The dedicated number will be an IP phone number.
Definition

Configure the  Go to section 3.3 and follow instructions detailed step by step in order to install this
Gateway feature.

Configuration Examples of IPBX configuration are provided in Appendix.


example for
 Go to section 10.1 for Cisco Call Manager
IPBX
 Go to section 10.2 for Cisco Unified Call Manager Express (UCME) and Cisco
UC500
 Go to section 10.3 for Alcatel OmniPCX Enterprise (OXE)

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Chapter 2 - QuesCom Fax Features overview

2.3. Incoming and outgoing ISDN to T38 Fax Real Time

ISDN to T38 Faxes coming from the PSTN network are handling in real time by the QuesCom
Fax overview gateway and sent to T38 fax machines.
The T38 Fax Real Time feature allows:
 receiving T38 fax,
 converts them to T30 fax
Send them over the ISDN network.

Benefits The T38 Real Time allows cost saving when fax must be send for a long distance.
Moreover, for companies using a full IP installation (IP phones and IP fax machines); this
feature allows still receiving fax from the telecom operator (over ISDN).
This solution is also appropriate for companies that wants to:
 keep an investment composed of fax machine connected to a PBX
 Have the capability to send T38 fax on a VoIP network provider.

User Case Rob, the IT of the remote office in Dublin must by a new fax machine. As the remote
office is installed in a full IP environment, Rob will buy a T38 fax machine.
He will connect this fax machine by IP to the QuesCom gateway located in the central
office trough a Virtual Private Network.
By this way, all faxes coming from the ISDN network and received in the central office
to the destination the remote office will be send by IP and received directly on the IP
fax machine

Configure the  Go to chapter 3.4 to configure the QuesCom Gateway for this feature and follow
Gateway instructions detailed step by step.

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Chapter 2 - QuesCom Fax Features overview

2.4. Outgoing fax feature - Print to Fax

Print to Fax With this feature, you can send a fax from any application (with printing capability) of
your workstation to a legacy fax connected to the PSTN network.
overview

Benefits All representatives can receive their faxes at the same time. Confidentiality of faxes is
guaranteed. Any application that can print a document can also send it directly as a
fax!

User Case The architect John, need to fax his last design made on its drawing software. With the
QuesCom Print To Fax Solution, he doesnt need to first print on paper his design and
then fax it with a fax machine. He just has to print his document on a virtual fax printer.
He will be asked immediately the number of the recipient and the fax will be sent to the
PSTN.

Print to fax The QuesCom Fax solution for Print to Fax is declined into several possibilities:
support
Send fax from:
the Virtual Printer Driver,
The Fax Service Provider.
And send fax to :
an ISDN environment (Print to ISDN Fax)
a VoIP environment (Print to T38 Fax in)

The QuesCom Virtual Printer Driver versus the QuesCom Fax Service
Provider:
 With the QuesCom Virtual Printer Driver, you can fax any document.
This is not the case with the QuesCom Fax Service Provider that allows
you to fax only Microsoft Office documents.
 With the QuesCom Fax Service Provider, you can send faxes
simultaneously to several recipients, managing by this way fax-mailing.
This is not the case for the QuesCom Virtual Printer Driver that allows
only sending one document to one recipient.

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Chapter 2 - QuesCom Fax Features overview

2.4.1. The Virtual Printer Driver

Overview With the QuesCom Virtual Printer Driver, you can send by fax any file, just by clicking
from the application used to print it.
For the end-user, the mechanism is like for using a local printer driver. He just has to
provide the fax number of the recipient.

How does it Internally, the Virtual Printer Driver will transform the document in a TIFF image and send
work? this image by Email to the QuesCom Gateway.
On receiving this Email, the QuesCom Gateway will extract the TIFF file and the fax
number of the recipient and will send the fax, using ISDN or IP connectivity.

Install the The Virtual Printer Driver is available on the QuesCom CD or from the QuesCom support
Virtual Printer Web site: http://support.quescom.com.
Driver
 Go to section 9.1 if you want to install this application.

2.4.2. The fax service provider

Overview of The QuesCom Fax Service Provider allows sending faxes through any software that can
the QuesCom use the Microsoft Fax Service delivered with Windows XP.
Fax Service
This application can be either installed on each employee workstation, or on a
Provider
dedicated server.
From its Microsoft Outlook application, the end-user will just have to create a new Email
with any Microsoft Office document to fax as attachment. The To field will contain the
fax number of the Outlook contact.
From other Microsoft application, in order to fax its document, the end-user will have to
select a shared printer (remote or not) and to provide the fax number of the recipient.

How does it Internally, an Email will be generated and sent to the QuesCom Gateway.
work?
On receiving this Email, the QuesCom Gateway will extract the TIFF file and the fax
number of the recipient and will send the fax using, in an ISDN or IP connectivity.

Install the Fax This application is available from the QuesCom CD or from the QuesCom support web
Service site: http://support.quescom.com
Provider
 Go to section 9.2 if you want to install this application on an employee workstation or
on a dedicated shared server.

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Chapter 2 - QuesCom Fax Features overview

2.4.3. Print to ISDN fax

Print to ISDN The Print to ISDN Fax is the name of this feature when the installation is in ISDN
Fax environment.
definition On receiving the fax image as Email, the QuesCom Gateway will send the fax through
the ISDN network.

Configure the In order to install this feature


Gateway
 Go to section 3.1 if the QuesCom Gateway is connected between the PSTN
and the PBX (pass-through mode),
 Go to section 3.2 if the QuesCom Gateway is connected to the PBX on a
dedicated ISDN connection,
and follow instructions detailed step by step.

2.4.4. Print to T38 fax

Print to T38 Fax The Print to T38 Fax is the name of this feature when the installation is in a VoIP
Definition environment.
Your fax information (fax number and TIFF) received as email by the QuesCom
Gateway will be sent on the IP network using the T38 protocol.

Configure the  Go to section 3.3 to configure the QuesCom Gateway for this feature and follow
Gateway instructions detailed step by step.

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Chapter 3 - Deployment Scenario for fax

3. Deployment Scenario for fax

Content of this This chapter describes all 3 possible deployment scenarios with QuesCom Gateways for
chapter your fax Solution.
This chapter contains the following sections:

Section Section name Page


1 QuesCom Gateway connected between the PSTN and the PBX 21
(Pass-through mode)
2 QuesCom Gateway connected to the PBX using a dedicated ISDN 23
connection (Dedicated)
3 QuesCom Gateway installed in a VoIP environment 25

Content of For each deployment scenario description you will find :


each section
A network diagram,
The pros and the cons of each deployment scenario,
A list of the fax features available for this architecture,
A step by step description of what you have to configure in order to install a
QuesCom fax feature in the selected deployment scenario.

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Chapter 3 - Deployment Scenario for fax

3.1. QuesCom Gateway connected between the PSTN network and the PBX (Pass-
through mode)

Deployment In ISDN telephone installation, the QuesCom Gateway is connected between the PSTN
scenario network and the PBX (Pass-through mode).
overview

External Correspondent Legacy FAX


Network (1111) (2222)
diagram

PSTN

IP
QuesCom Gateway

PBX
User Workstation SMTP server
Legacy Phone
(3333)

Components External Correspondent Connected to the PSTN network, identified as number


and actors 1111 in all explanations throughout this document,
External Legacy Fax Connected to the PSTN network, identified as number 2222,
QuesCom Gateway - QuesCom Gateway connected to the PBX and to the PSTN by
ISDN PRI or BRI lines,
PBX - Switchboard within an organization,
Legacy Phone Connected to the PBX, identified as number 3333,

User Workstation and SMTP server Connected to the corporate IP network.

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Chapter 3 - Deployment Scenario for fax

Pros and cons This deployment scenario is the recommended one. You take full advantage of the
of this whole set of QuesCom Fax services offered in ISDN environment.
deployment
scenario This deployment scenario is not recommended when you have a high number of ISDN
lines, or many different sites with PSTN connectivity: QuesCom Gateways must be
deployed to be connected to each and every ISDN line on which a fax may be
received.

Available Fax ISDN Voice Fax,


features
ISDN Fax To Email,
Print To ISDN Fax :
o From the Virtual Printer Driver,
o From the QuesCom Fax Service Provider.

Note:
All these QuesCom Fax features are detailed in the chapter 2.

Configuration Configuration steps the QuesCom Gateway is connected between the PSTN network
Steps and the PBX (Pass-through mode):

Steps Description

 Setup the QuesCom Gateway; follow instructions described in the


1
chapter 4.

 Declare users and caller IDs using the web administration interface; follow
2
instructions described in the chapter 5.

 Configure The QuesCom Gateway for selected fax features:


ISDN Voice Fax, follow instructions in the section 6.1.
3
ISDN Fax to Mail, follow instructions in the section 6.2.
Print to ISDN Fax, follow instructions in the section 6.3.

 Install companion software to support Print To ISDN Fax:


4 Virtual Printer Driver, follow instructions in the section 9.1.
QuesCom Fax Service Provider, follow instructions in the section 9.2.

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Chapter 3 - Deployment Scenario for fax

3.2. QuesCom Gateway connected to the PBX using a dedicated ISDN connection

Deployment An ISDN telephone installation and QuesCom Gateway is connected to the PBX using
scenario dedicated ISDN PRI or BRI line(s).
overview

External Correspondent Legacy FAX


Network (2222)
(1111)
diagram

PSTN

IP
QuesCom Gateway
PBX

Legacy Phone
(3333)

User Workstation SMTP server

Components  External Correspondent Connected to the PSTN network, identified as


and actors number 1111 in all explanations throughout this document,
 External Legacy Fax Connected to the PSTN network, identified as
number 2222,
 QuesCom Gateway - QuesCom Gateway connected to the PBX using
dedicated ISDN PRI or BRI line(s),
 PBX - Switchboard within an organization,
 Legacy Phone Connected to the PBX, identified as number 3333,
 User Workstation and SMTP server Connected to the corporate IP
network.

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Chapter 3 - Deployment Scenario for fax

The pros and This solution is recommended when the PBX has a proprietary connectivity to PSTN, or
the cons this connectivity is not supported by the QuesCom Gateway.
of this It is also recommended when you have multiple different sites (for example subsidiaries),
deployment with interconnected PBXs. Then fax calls, or calls that may be treated as Voice/Fax can
scenario be centralized on a unique site.
This deployment scenario may induce complex configuration on the PBX, to have the
calls routed correctly to and from the QuesCom Gateway.

Available Fax ISDN Voice Fax,


features
ISDN Fax To Mail,
Print To ISDN Fax :
o From the Virtual Printer Driver,
o From the QuesCom Fax Service Provider.

Note:
All these QuesCom Fax features are detailed in the chapter 2.

Configuration Configuration steps when the QuesCom Gateway is connected to the PBX using
steps dedicated ISDN lines:
Step Description

 Setup the QuesCom Gateway; follow instructions described in the


1
chapter 4.

 Declare users and caller IDs using the web administration interface;
2
follow instructions described in the chapter 5.

 Configure The QuesCom Gateway for selected fax features:


o ISDN Voice Fax, follow instructions in the section 6.1.
3
o ISDN Fax to Mail, follow instructions in the section 6.2.
o Print to ISDN Fax, follow instructions in the section 6.3.

 Install companion software to support Print To ISDN Fax,


o Virtual Printer Driver, follow instructions in the section 9.1.
4
o QuesCom Fax Service Provider, follow instructions in the
section 9.2.

 Configure the PBX to route calls from the PSTN to the QuesCom
5
Gateway, see the call flow detailed in the Appendix 4.

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Chapter 3 - Deployment Scenario for fax

3.3. QuesCom Gateway installed in a VoIP environment

Deployment A VoIP telephone installation and the QuesCom Gateway is connected to it using an IP
scenario trunk.
overview

Network External Correspondent


diagram (1111)

Legacy FAX
(2222)

PSTN

QuesCom Gateway
IP
IPBX

SMTP server User Workstation IP Phone


(4444)

Components  External Correspondent Connected to the PSTN network, identified as number


and actors 1111 in all explanations throughout this document
 External Legacy Fax Connected to the PSTN network, identified as number
2222
 QuesCom Gateway - QuesCom Gateway connected to the corporate IP
network.
 IPBX - Switchboard within an organization
 IP Phone Connected to the IPBX, identified as number 4444
 User Workstation and SMTP server Connected to the corporate IP network.

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Chapter 3 - Deployment Scenario for fax

The pros and With this deployment scenario you take full advantage of the whole set of QuesCom
the cons Fax services offered in a VoIP environment.
of this Of course, the IPBX and its media Gateways must support the T38 protocol, on top of SIP
deployment or H323.
scenario
T38 Voice Fax, that is Fax discrimination and termination on a VoIP call, is a unique
QuesCom feature!

Available Fax T38 Voice Fax,


features
T38 Fax To Mail,
Print To T38 Fax :
o From the Virtual Printer Driver,
o From the QuesCom Fax Service Provider.

To support T38 Voice Fax and T38 Fax to Mail, some additional configuration on the IPBX
must be performed.

Note:
These entire QuesCom Fax feature are detailed in the chapter 2.

Configuration Steps to configure the QuesCom Gateway connected to an IPBX are described below:
steps
Steps Description
 Setup the QuesCom Gateway; follow instructions described in the
1
chapter 4.

 Declare users and caller IDs using the web administration interface;
2
follow instructions described in the chapter 5.

 Configure The QuesCom Gateway for selected Fax features:


T38 Voice Fax, follow instructions in the section 7.1
3
T38 Fax to Mail, follow instructions in the section 7.3
Print to T38 Fax, follow instructions in the section 7.4.

 Install companion software to support Print To T38 Fax,


4 Virtual Printer Driver, follow instructions in the section 9.1
QuesCom Fax Service Provider, follow instructions in the section 9.2.

 Configure the IPBX to support T38 Voice Fax and T38 Fax to Email, see
5
the fax flow detailed in the Appendix.

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Chapter 3 - Deployment Scenario for fax

3.4. The QuesCom gateway is connected to the ISDN and to the IP network

Deployment The QuesCom gateway is connected between the IP and the ISDN network. Faxes can
scenario be:
overview  Sent/received from VoIP/T38 fax gateway connected to the corporate IP
network to fax connected to the PSTN network
 Sent/received from the Fax machines connected to the PBX to VoIP/T38 fax
gateway
Network
diagram

Figure 1

Components  External Legacy Fax Connected to the PSTN network, identified as number
and actors 2222
 QuesCom Gateway - QuesCom Gateway connected to the corporate IP
network.
 Fax machine Connected to the PBX.
 PBX - Switchboard within an organization,
 VoIP/T38 Gateway Connected to the IP corporate network on the provider IP
network.

Available Fax The main feature for this architecture is:


features
T38 fax from / to ISDN Fax (Fax Real Time)
These QuesCom features are also available in this configuration
ISDN /T38 Voice Fax,
ISDN / T38 Fax To Mail,
Print To ISDN / T38 Fax :
o From the Virtual Printer Driver,
o From the QuesCom Fax Service Provider.

Note:
All these QuesCom Fax features are detailed in the chapter 2.

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Chapter 3 - Deployment Scenario for fax

Configuration Configuration steps when the QuesCom Gateway is connected to the IP and to the
steps ISDN network:

Steps Description

 Setup the QuesCom Gateway; follow instructions described in the


1
chapter 4.

 Configure The QuesCom Gateway for the T38 Fax Real Time:
2 o T38 Fax to ISDN Fax, follow instructions in the chapter 8.2.
o ISDN Fax to T38 Fax, follow instructions in the chapter 8.3.

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Chapter 4 - Setup and configuration

4. Setup and configuration

Introduction This chapter describes necessary steps to setup the QuesCom Gateway in an ISDN or
VoIP environment.
This chapter contains the following sections:

Content of Section Section name Page


this section
1 Hardware installation 30
2 Software installation 30

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Chapter 4 - Setup and configuration

4.1. Hardware installation

Hardware Unpack the QuesCom Gateway and perform the hardware installation as described in
Installation documents:
Q200-GSHW-01 - Getting Started with QuesCom 200 Gateway - Hardware
Installation,
Q300-GSHW-01 - Getting Started with QuesCom 300 Gateway - Hardware
Installation,
Q400-GSHW-01 - Getting Started with QuesCom 400 Gateway - Hardware
Installation.
All theses documents are available at http://support.quescom.com

4.2. Software installation

Introduction Since the version 5.1 the installation and the configuration is performed with two wizards
available through the QPortal interface, just after the hardware installation:
 The installation wizard : This wizard replace the config/setup procedure
 The configuration wizard: This new wizard helps the administration to configure
QuesCom object for the call/fax route creation.

For more details about these wizards, refer to the document:


 QGW-NF-51 QuesCom gateway new features description version 5.1 available
at http://support.quescom.com or to the document
 Q200-Q300-Q400-GSSW - Getting Started with QuesCom Gateway - Software
Installation.

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Chapter 4 - Setup and configuration

Configuration Depending on the connection mode of the QuesCom gateway to the VoIP or to the ISDN
wizard network, follow these steps in the configuration wizard:
THEN,
IF
Answer like this to wizard questions:

The QuesCom gateway is Choose the function to be configured: Fax gateway


installed in an ISDN How does gateway connect to IPBX/PABX: ISDN
environment, between the
PSTN network and the PBX Select position of your gateway: Pass-through
(Pass-through mode) Enter IP of the SMTP server
The QuesCom gateway is Choose the function to be configured: Fax gateway
installed in ISDN
How does gateway connect to IPBX/PABX: ISDN
environment, connected to
the PBX using a dedicated Select position of your gateway: Dedicated
ISDN connection
Enter IP of the SMTP server
(Dedicated)
Choose the function to be configured: Fax gateway

QuesCom Gateway is How does gateway connect to IPBX/PABX: VoIP


connected to a VoIP Provide VoIP parameters (trunk name/protocol/IP
environment address)
Enter IP of the SMTP server

Default route Depending on wizard choices, the following default services (call routes) are created:
created
Connectivity Call routes created
ISDN Voice fax: Calls/faxes coming from PSTN ports are
handled by the voice fax (DDI) service. Calls are forwarded
Pass- to PBX ports and faxes sent by email.
through Print to ISDN fax: All faxes received by email are sent to PSTN
ports
ISDN Calls coming from PBX ports are forwarded to PSTN ports
ISDN Voice fax: Calls/faxes coming form PBX ports are
handled by the voice fax service calls are redirected to
Dedicated PBX ports and faxes are sent by email.
Print to ISDN fax All faxes received by email are sent to PBX
ports.
Print to T38 fax: All faxes received by email are sent by T38 to
the foreign gatekeeper.
T38 voice fax: In all calls received from the Foreign
VoIP
Gatekeeper, a fax detection is performed. Voice calls are
forwarded to the foreign gatekeeper and faxes are sent by
email.

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Chapter 5 - Users and Caller IDs

5. Users and Caller IDs

Introduction This chapter describes the steps to connect to the Web based configuration interface
of the QuesCom Gateway in order to create users and caller IDs.
This chapter is for Gateway installation in ISDN and VoIP environment.
This chapter contains the following sections:

Content of this Section Section name Page


section 1 Connect to QPortal 33
2 Define users and Caller IDs 34

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Chapter 5 - Users and Caller IDs

5.1. Connect to QPortal

Introduction Once the QuesCom Gateway is properly setup as described in previous chapters, you
can configure QuesCom services via the QuesCom web administration interface:
QPortal.

Procedure to Follow the steps below to login to QPortal:


connect to  Open the Microsoft Internet Explorer browser (version 5.5 or later) or the Mozilla
QPortal Firefox web browser.
 Enter the URL to access the gateways web administration interface in the following
format:
http://your_QuesCom_IP_address/QPortal (e.g.
http://192.168.198.120/QPortal)
 Enter the administrator login1 and the administrator password2.

Main view of
the QPortal
interface

1 Default login is administrator.


2 Default password is quescom.

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Chapter 5 - Users and Caller IDs

5.2. Define Users and Caller IDs

Introduction This section describes the configuration aspects of user account management.
 Add a new user into the User Table,
 Configure authorized services for this newly created user,
 Define Caller IDs identifying the newly created user.

By default, a single Administrator account is created. The basic license includes two
(2) users, i.e. two more users can be freely created.

Procedure Steps Description


1 Connect to QPortal (refer to the section 5.1) and click on:
Users & Mobility > User > Add Record button.
2 Fill in the User Form, User Identity tab:
Field Name Description
Last Name Enter the last name of the user, e.g. Smith.
First Name Enter the first name of the user, e.g. John.
Main Email Enter the e-mail address of the user to which all
Address administration e-mails containing faxes will be sent,
e.g. smith@quescom.com.
User Select the user language from the drop-down menu.
Language

3 Fill in the User Form, Authorized services tab:


Field Name Description
New Login Enter the login by which the user can access his/her
personal account via the Personal Call Manager
Basic application (QPUser), e.g. smith.
Password Enter the password by which the user can
authenticate the access to his/her personal account
via the Personal Call Manager Basic application.
Confirm Re-enter the password set above for confirmation.
Password

4 Fill in the User Form, Caller ID tab:


Field Name Description
Caller ID If the caller ID is a calling number, simply enter the
corresponding number.
Fax Check the check box Fax Send/Receive to allow this
Send/Receive user to send and receive faxes.

Click on the Add button to add the Caller ID in the Caller ID text zone.
5 Click Save

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Chapter 6 - Configure Fax Features in ISDN environment

6. Configure Fax Features in ISDN environment

Introduction This chapter describes how to configure the QuesCom Gateway services to support
QuesCom Fax Features in an ISDN environment.
This chapter contains the following sections:

Content of
Section Section name Page
the section
1 ISDN Voice Fax 36
2 ISDN Fax to Email 39
3 Print to ISDN Fax 42

Content of Each section contains:


each section
A table that describes the procedure to create the service in the QPortal web
interface.
For quick configuration, a snapshot of the QPortal service web page with only
mandatory fields highlighted.

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Chapter 6 - Configure Fax Features in ISDN environment

6.1. ISDN Voice Fax

Introduction The section below describes the procedure to configure ISDN voice Fax using the QPortal
interface.
For Quick configuration, see the QPortal DDI service table snapshot below with
mandatory fields highlighted.

Procedure To configure the ISDN voice fax service, follow the procedure described below:
Steps Description

1 Connect to QPortal (refer to the section 5.1) and click on Services > Direct Dial
In Service > Add Record button
2 Fill in the Origin section:
Field Name Description
Origin Type Check the SmartIAD radio button.
Origin Select the QuesCom gateway name
DDI Range Enter the DDI range by providing starting and ending values.
Start / DDI The starting and ending values must be the same if only a
Range End single DDI number is applicable.
Slot Origin Select Any from drop-down menu to allow any slot origins.
Port Origin Select Any from drop-down menu to allow any port origins.
DDI Prefix to Enter the prefix to be added to the DDI number to form a
Add complete local ISDN number.

3 Fill in the Service associated section:


Field Name Description
Service Type Select Voice Fax from the drop-down menu.
Voice Fax Check the Switch radio button.
Mode

This table continue in the next page

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Chapter 6 - Configure Fax Features in ISDN environment

Procedure Configure the Voice Fax service:


Steps Description
4
Fill in the Switch service section:
Field Name Description
Slot Number Check the corresponding boxes of the communication
boards to which outbound voice calls are sent, e.g. slot 0
for a Q412-0G-2P.
Slot Do not check this box.
Balancing
Port Number Check the corresponding boxes of port numbers to which
outbound voice calls are sent, e.g. port 1 for a Q412-0G-
2P.
Port Check this box to balance calls between all checked
Balancing ports.

5 Fill in the Fax/Voice Service section:


Field Name Description
Voice Fax Select Store & Forward Type from the drop-down menu.
Type
Store & Select FAX TO EMAIL from the drop-down menu.
Forward Type
Send To Enter the IP address or the DNS name of the SMTP server,
e.g. 192.168.1.10 or mailserver.quescom.com (for this
second case, the DNS must have been configured with
the command config /ipconfig).
The incoming fax will be emailed, using this SMTP server, to
the email address of the user who has a Caller ID
matching the called number.
Acknowledge Select a type of notice from the drop-down menu if you
Type would like to receive an acknowledgment message
whenever the QuesCom Gateway receives a fax: None /
Fax back / Fax to / Email to
Acknowledge This question is prompted only if you have selected Fax to
to or Email to as the Acknowledge Type:
 For Fax to, enter the destination fax number.
 For Email to, enter the IP address of the SMTP server.

6 Click Save

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Chapter 6 - Configure Fax Features in ISDN environment

Snapshot The snapshot below shows a DDI form configured for ISDN voice Fax:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 6 - Configure Fax Features in ISDN environment

6.2. ISDN Fax to Email

Introduction The table below describes the procedure to configure ISDN Fax to Email using the
QPortal interface.
For Quick configuration, see the QPortal DDI service table snapshot below with
mandatory fields highlighted.

Procedure Follow the procedure below to configure the ISDN fax to Email:
Steps Description

1 Connect to QPortal (refer to the section 5.1) and click on Services > Direct Dial
In Service > Add Record button

2 Fill in the Origin section:


Field Name Description
Origin Type Check the SmartIAD radio button.
Origin Select the QuesCom gateway name
DDI Range Enter the DDI range by providing starting and ending values.
Start / DDI The starting and ending values must be the same if only a
Range End single DDI number is applicable.
Slot Origin Select Any from drop-down menu to allow any slot origins.
Port Origin Select Any from drop-down menu to allow any port origins.
DDI Prefix to Enter the prefix to be added to the DDI number to form a
Add complete local ISDN number.

3 Fill in the Service associated section:


Field Name Description
Service Type Select Fax Store and Forward from the drop-down menu.
Voice Fax Check the Switch radio button.
Mode

This table continue in the next page

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Chapter 6 - Configure Fax Features in ISDN environment

Procedure Follow the procedure below to configure the ISDN fax to Email:
Steps Description

4 Fill in the Fax/Voice Service section:


Field Name Description
Store & Select Fax to Email from the drop-down menu.
Forward Type
Sent To Enter the IP address or the DNS name of the SMTP server,
e.g. 192.168.1.1 or mailserver.quescom.com. The
incoming fax will be emailed, using this SMTP server, to
the email address of the user who has a Caller ID
matching the called number.
Acknowledge Select a type of notice from the drop-down menu if you
Type would like to receive an acknowledgment message
whenever the QuesCom Gateway receives a fax: None
/ Fax back / Fax to / Email to
Acknowledge This question is prompted only if you have selected Fax
to to or Email to as the Acknowledge Type:
 For Fax to, enter the destination fax number.
 For Email to, enter the IP address of the SMTP server.

5 Click Save

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Chapter 6 - Configure Fax Features in ISDN environment

Snapshot The snapshot below shows a DDI form configured for ISDN Fax to Email:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 6 - Configure Fax Features in ISDN environment

6.3. Print to ISDN Fax

Introduction Services to configure Print to ISDN Fax are automatically created at the end of the
software setup.
If for any reason the services have been deleted, tables below describe the procedure
to recreate the two services entries required for the feature Print to ISDN Fax using the
QPortal interface:
Table 3 create the Fax Store and Forward service,
Table 4 create the Fax to Send service,
For Quick configuration, see the QPortal DDI service table snapshot below with
mandatory fields highlighted.

Procedure Table 6-1 - Procedure to create the Fax Store and Forward service
Steps Description

1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Device radio button.
Origin Select the device origin (i.e. gateway network) from
the drop-down menu.
Called Prefix
Number Enter * to accept all prefix number
Call Type Select Email to Fax from the drop-down menu

3 Fill in the Service associated section:


Field Name Description
Service Type Select Fax Store & Forward from the drop-down
menu.

This table continue in the next page

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Chapter 6 - Configure Fax Features in ISDN environment

Procedure Procedure to create the Fax Store and Forward service


Steps Description

4 Fill in the Destination section:


Field Name Description
Destination Select Device.
Type
Device Select the device (i.e. gateway network) from the
drop-down menu.

5 Fill in the Fax/Voice Service section:


Field Name Description
Store & Select Email to Fax from the drop-down menu.
Forward Type
Called
Number Enter * to accept all called number.
Acknowledge Select a type of notice from the drop-down menu if
Type you would like to receive an acknowledgment
message whenever the QuesCom Gateway receives
a fax: None / Fax to / Email to
Acknowledge This question is prompted only if you have selected
to Fax to or Email to as the Acknowledge Type:
 For Fax to, enter the destination fax number.
 For Email to, enter the IP address of the SMTP
server.

6 Click Save

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Chapter 6 - Configure Fax Features in ISDN environment

Snapshot The snapshot below shows a service form configured for the print to ISDN fax feature :
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 6 - Configure Fax Features in ISDN environment

Procedure Table 6-2 - Procedure to create the Fax to Send service:


Steps Description

1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Device radio button.
Origin Select the device origin (i.e. gateway network) from
the drop-down menu.
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select Fax Outgoing from the drop-down menu.

3 Fill in the Service associated section:


Field Name Description
Service Type Select Fax To Send from the drop-down menu.

4 Fill in the Switch service section:


Field Name Description
Slot Number Check the corresponding boxes of communication
boards to which outbound faxes must be sent, e.g.
slot 0 for a Q412-OG-2P.
Slot Do not check this box.
Balancing
Port Number Check the corresponding boxes of communication
ports to which outbound faxes must be sent, e.g. slot 0
for a Q412-OG-2P.
Port Check this box to balance calls among all checked
Balancing ports.

5 Click Save

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Chapter 6 - Configure Fax Features in ISDN environment

Snapshot The snapshot below shows a service form configured for Fax to Send service:
Yellow fields are mandatory,
Other fields can be left with default values.

QuesCom Page 46/79


Chapter 7 - Configure Fax Feature in a VoIP environment

7. Configure Fax Feature in a VoIP environment

Introduction This chapter describes how to configure the QuesCom Gateway services to support
QuesCom Fax Features in a VoIP environment.
This chapter contains the following sections:

Content of
Section Section name Page
the section
1 Prerequisites 48
2 T38 Voice Fax 50
3 T38 Fax to Email 54
4 Print to T38 Fax 58

Content of Each section contains:


each section
A table that describes the procedure to create the service in the QPortal web
interface.
For quick configuration, a snapshot of the QPortal service web page with only
mandatory fields highlighted.

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Chapter 7 - Configure Fax Feature in a VoIP environment

7.1. Prerequisites

Introduction If during the configuration wizard, the VoIP connection mode has been selected, the
Foreign gatekeeper (VoIP/T38 gateway) has been automatically created.
If not, below is described the process to create this object in the QPortal administration
interface.

Procedure The table below describe the procedure to create a Foreign Gatekeeper (FGK) in the
QPortal Administration interface:
Steps Description
1 Connect to QPortal and click on Object > Foreign Gatekeeper > ADD
record. Then, fill in the Foreign Gatekeeper settings:

Field Name Description

ID ID used by the QuesCom Gateway to register to H.323


or SIP foreign gatekeeper
 If the QuesCom Gateway does NOT register: just
provide a nickname for the soft switch to be
displayed into the web interface.
 If the QuesCom Gateway registers to the Foreign
Gatekeeper: enter the ID that the QuesCom
Gateway should use in the registration request.
Gatekeeper Select the VOIP protocol supported by the FGK i.e.
Type either H.323 or SIP.
Name Provide a name to the external FGK. This name will just
be used in the web interface to display the FGK.
IP Address Enter the soft switch IP address.
VOIP Profile A VOIP Profile has to be attached to the FGK:
 REGISTER_SIP: To be used when the QuesCom
Gateway register to theFGK.
 NOOPT_SIP To be used when the QuesCom
Gateway does not register to the external SIP FGK.
The FGK is authenticated based on its IP address
(proxy to proxy connection type).
 RAS_H323 To be used when the QuesCom
Gateway register to an H.323 FGK.
 NO_RAS_H323: To be used when the QuesCom
Gateway does not register to a H.323 FGK. The
VOIP Trunk is authenticated based on its IP address
(proxy to proxy connection type).
Then click SAVE
This table continue in the next page

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Chapter 7 - Configure Fax Feature in a VoIP environment

Procedure Steps Description


2 Change the Foreign Gatekeeper VoIP profile configuration to activate
the support of T38 protocol: Click on Licenses and Profiles > VoIP Profile
and open the VoIP profile selected for the FGK.
Fill in the Foreign Gatekeeper Characteristics section:
Field Name Description
T.38 support Check this box.
This field is the same for Foreign GK (H323) and Foreign GK (SIP).
Click Save.

3 Reload the QuesCom internal gatekeeper with these new VoIP


characteristics. This can be done in two ways:
 Connect to the QuesCom Gateway via a Telnet connection,
and enter the command line: restart gatekeeper, or
 Connect to the QuesCom Gateway via the QuesCom
Management Console, right click on the QuesCom Gateway
node and select Reload VoIP Characteristics

Snapshot The snapshot below shows the VoIP NO_RAS_H323 profile form.

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Chapter 7 - Configure Fax Feature in a VoIP environment

7.2. T38 Voice Fax

Introduction The T38 Fax to Email feature is available from the QuesCom software version 5.1.
Tables below describe the procedure to create the two services entries required for the
T38 Voice Fax feature:
Table 7-1 Redirect all VoIP and Fax calls from the IPBX to the QuesCom
Gateway. This service allows the QuesCom gateway to perform the FAX
detections. If no T38 faxes are detected after the 5 seconds, calls are terminated
on the interface selected.
Table 7-2 if a fax has been detected, creates the Fax Store and Forward service
to handle T38 fax detected and to redirect them to the appropriate mailbox.
For Quick configuration, see the QPortal snapshot below with mandatory fields
highlighted.

Procedure Table 7-1 Procedure to create the FAX detection service


Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.
2 Fill in the Origin section:
Field Name Description
Origin Type Check the Foreign GK radio button.
Origin Select the IPBX
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select Foreign Gatekeeper from the drop-down
menu.
Fax detection Check the box.

3 Fill in the Service associated section:


Field Name Description
Service Type VoIP

4 Fill in the Destination section:


Field Name Description
Destination Check the Foreign GK radio button.
Type
Device Select the IPBX or other, depending on the
destination of the call

5 Click Save

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Chapter 7 - Configure Fax Feature in a VoIP environment

Snapshot The snapshot below shows a service form configured for the T38 fax detection:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 7 - Configure Fax Feature in a VoIP environment

Procedure Table 7-2 Procedure to create the Fax Store and Forward service
Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Foreign GK radio button.
Origin Select the IPBX
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select Fax T38 from the drop-down menu.

3 Fill in the Service associated section:


Field Name Description
Service Type Select Fax Store & Forward from the drop-down menu.

4 Fill in the Fax/Voice Service section:


Field Name Description
Store & Select Fax To Email from the drop-down menu.
Forward
Type
Sent To Enter the IP address or the DNS name of the SMTP
server, e.g. 192.168.1.10 or mailserver.quescom.com
(for this second case, the DNS must have been
configured with the command config /ipconfig).
The incoming fax will be emailed; using this SMTP
server, to the email address of the user whos Caller ID
matches the called number.

5 Click Save

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Chapter 7 - Configure Fax Feature in a VoIP environment

Snapshot The snapshot below shows a service form configured for Fax Store and Forward service:
Yellow fields are mandatory,
Other fields can be left with default values.

QuesCom Page 53/79


Chapter 7 - Configure Fax Feature in a VoIP environment

7.3. T38 Fax to Email

Introduction Fax calls received by the IPBX are transmitted to the QuesCom Gateway using the T38
protocol. The QuesCom Gateway receives the fax and forwards it to an email address
(via an email server) using SMTP protocol.
Steps to configure the T38 Fax to Email are described in the tables below.

Procedure Procedure to create the T38 Store and Forward service:


Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Foreign GK radio button.
Origin Select the IPBX
Called Prefix
Number *
Enter to accept all prefix number or enter a specific
called number.
Call Type Select Foreign Gatekeeper

3 Fill in the Service associated section:


Field Name Description
Service Type Select VoIP

4 Fill in the Destination section:


Field Name Description
Destination Select Device
type
Device Select your QuesCom Gateway

5 Click Save

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Chapter 7 - Configure Fax Feature in a VoIP environment

Snapshot The snapshot below shows a service form configured for Fax Store and Forward service:
Yellow fields are mandatory,
Other fields can be left with default values.

QuesCom Page 55/79


Chapter 7 - Configure Fax Feature in a VoIP environment

Procedure Procedure to create the T38 Store and Forward service:


Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check Device
Origin Select your QuesCom gateway
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select VoIP Outgoing.

3 Fill in the Service associated section:


Field Name Description
Service Type Select T38 Fax Store & Forward from the drop-down
menu.

4 Fill in the Fax/Voice Service section:


Field Name Description
Store & Select Fax To Email from the drop-down menu.
Forward
Type
Sent To Enter the IP address or the DNS name of the SMTP
server, e.g. 192.168.1.10 or mailserver.quescom.com
(for this second case, the DNS must have been
configured with the command config /ipconfig).
The incoming fax will be emailed; using this SMTP server,
to the email address of the user whos Caller ID
matches the called number.

5 Click Save

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Chapter 7 - Configure Fax Feature in a VoIP environment

Snapshot The snapshot below shows a service form configured for T38 Fax Store and Forward service:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 7 - Configure Fax Feature in a VoIP environment

7.4. Print to T38 Fax

Introduction Tables below describe the procedure to create the two services entries required for the
Print to T38 Fax feature:
Table 7.5 create the Fax Store and forward service
Table 7.6 create the fax T38 service
For Quick configuration, see the QPortal snapshot below with mandatory fields
highlighted.

Procedure
Table 7-3 - Procedure to create the Fax Store and Forward service:
Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Device radio button.
Origin Select the device origin (i.e. gateway network) from
the drop-down menu.
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select Email to Fax from the drop-down menu.

3 Fill in the Service associated section:


Field Name Description
Service Type Select Fax Store & Forward

4 Fill in the Destination section:


Field Name Description
Destination Select Device.
Type
Device Select the device

This table continue in the next page

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Chapter 7 - Configure Fax Feature in a VoIP environment

Procedure
Procedure to create the Fax Store and Forward service:
Steps Description

5 Fill in the Fax/Voice Service section:


Field Name Description
Store & Select Email to Fax from the drop-down menu.
Forward Type
Called
Number Enter * to accept all called number.
Acknowledge Select a type of notice from the drop-down menu if
Type you would like to receive an acknowledgment
message whenever the QuesCom Gateway
receives a fax: None / Fax to / Email to
Acknowledge This question is prompted only if you have selected
to Fax to or Email to as the Acknowledge Type:
 For Fax to, enter the destination fax number.
 For Email to, enter the IP address of the SMTP
server.

6 Click Save

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Chapter 7 - Configure Fax Feature in a VoIP environment

Snapshot The snapshot below shows a service form configured for Fax Store and Forward service
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 7 - Configure Fax Feature in a VoIP environment

Procedure Table 7-4 - Procedure to create the T38 Store and Forward service:
Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Device radio button.
Origin Select the device origin (i.e. gateway network) from
the drop-down menu.
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select Fax Outgoing from the drop-down menu.

3 Fill in the Service associated section:


Field Name Description
Service Type Select FAX T38 from the drop-down menu.

4 Fill in the Destination section:


Field Name Description
Destination Check the Foreign GK radio button.
Type
Device Select the Foreign Gatekeeper

5 Click Save

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Chapter 7 - Configure Fax Feature in a VoIP environment

Snapshot The snapshot below shows a service form configured for the print to fax feature:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 8 - Configure the T38 Fax Real Time

8. Configure the T38 Fax Real Time

Introduction This chapter describes how to configure the QuesCom Gateway services to support the
T.38 Fax Real Time.
This chapter contains the following sections:

Content of
Section Section name Page
the section
1 Prerequisites 64
2 T38 Fax to ISDN Fax 65
3 ISDN Fax to T38 Fax 67

Content of Each section contains:


each section
A table that describes the procedure to create the service in the QPortal web
interface.
For quick configuration, a snapshot of the QPortal service web page with only
mandatory fields highlighted.

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Chapter 8 - Configure the T38 Fax Real Time

8.1. Prerequisites

Introduction To enable the fax T38 Real time, a Foreign Gatekeeper must be created into the QPortal
Web administration interface. This Foreign Gatekeeper must have a VoIP profile enabled
for the T38 support. Moreover, the T38 firmware must be loaded a DSP.

Procedure The procedure to achieve all these prerequisites is described below.


IF IF NOT

If during the configuration wizard, the If the configuration wizard has not been
VoIP connection mode has been followed, follow the procedure described
selected, the Foreign gatekeeper in the section 7.1 to create a FGK with a
(VoIP/T38 gateway) has been VoIP profile with T38 support associated.
automatically created.

THEN

Load the T38 firmware on a DSP. The procedure is described below:


Steps Description
Connect to the QuesCom gateway by a telnet session. Enter the
command: config /codec
1
The program asks to select the configuration for each DSP
For a DSP configured in VoIP (option1) select the new
configuration: FoIP (option 3).
2
Enter Y to save permanently the configuration.
3 Enter Y to reboot the gateway to take into account the
modification.

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Chapter 8 - Configure the T38 Fax Real Time

8.2. T38 Fax to ISDN Fax

Introduction The tables below describe the procedures to configure the T38 Fax to ISDN Fax feature:
For Quick configuration, see the QPortal snapshot below with mandatory fields
highlighted.

Description
Table Configure the T38 fax to ISDN
Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.

2 Fill in the Origin section:


Field Name Description
Origin Type Check the Foreign FGK radio button.
Origin Select your IPBX
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select FAX T38

3 Fill in the Service associated section:


Field Name Description
Service Type Select Switch

4 Fill in the Switch Service section:


Field Name Description
Slot Select ISDN slot (BRI or PRI)
Port number Select PSTN or PBX ports

5 Click Save

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Chapter 8 - Configure the T38 Fax Real Time

Snapshot The snapshot below shows a service form configured for T38 to ISDN fax feature:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 8 - Configure the T38 Fax Real Time

8.3. ISDN Fax to T38 Fax

Introduction The tables below describe procedures to configure the ISDN Fax to T38 Fax feature:
For Quick configuration, see the QPortal snapshot below with mandatory fields
highlighted.

Description Table: Configure the ISDN Fax to T38 Fax feature


Steps Description
1 Connect to QPortal (refer to the section 5.1) and click on Services >
Service > Add Record button.
Fill in the Origin section:
2 Field Name Description
Origin Type Check the Device radio button.
Origin Select your QuesCom gateway
Called Prefix
Number Enter * to accept all prefix number.
Call Type Select Local ISDN from the drop-down menu.

Fill in the Service associated section:


3 Field Name Description
Service Type Select VoIP

Fill in the Destination section:


4 Field Name Description
Destination Check the Foreign GK radio button.
Type
Device Select the Foreign Gatekeeper

5 Click Save

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Chapter 8 - Configure the T38 Fax Real Time

Snapshot The snapshot below shows a service form configured for the ISDN fax to T38 fax:
Yellow fields are mandatory,
Other fields can be left with default values.

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Chapter 9 - Installing companion software

9. Installing companion software

9.1. Install and use the Virtual Printer Driver

Refer to Refer to document GU-Q400VPD400-V01 available at http://support.quescom.com.


document

9.2. Install and use QuesCom Fax Service Provider

Refer to To install the QuesCom Fax Service provider either on a user workstation or on a
document dedicated server, refer to document FAXSPManual available at
http://support.quescom.com.

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Chapter 10 - Appendix

10. Appendix

10.1. IPBX configuration example for Cisco Call Manager

This example will be described later.

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Chapter 10 - Appendix

10.2. IPBX configuration example for UCME and UC500

Introduction This example describes a configuration for Cisco voice systems:


Cisco Unified Communication Manager Express (UCME) and
Cisco Unified Communication 500 Series (UC500).
This enables T.38 support for Fax communication with QuesCom Gateways.

In this example, we use a specific numbers DDI number on the Cisco voice system and
dedicate them as a fax number for a specific user.
We use a range of DDI numbers that we translate to extensions 250x. (2500 to 2509).
For example: E.164 number 015454202 has to be translated to 2502, and so on.

Cisco In the Cisco voice system global configuration, add :


configuration

Add also the following dial-peer to route the voice and fax calls toward the QuesCom
Gateway:

Note: We need the incoming called-number . command so that calls from QuesCom
(for outbound fax for example) hit this dial-peer to receive the appropriate service to get
across the packet network (fax protocol T.38).

QuesCom T.38 Fax To Email feature:


configuration
Define QuesCom services as described in the section 7.3 above, and
set the Called Prefix Number to 250 in the Service Form, section Origin, and
Assign Caller IDs to Users for each fax number (ex: 2502) and enable fax service for
each user. See section 5.2 above. The fax will be delivered to the e-mail address
configured for this user.
Print to T.38 Fax feature:
Define QuesCom services as described in the section 7.4 above.
The destination device must be the Cisco voice system.

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Chapter 10 - Appendix

10.3. IPBX configuration example for Alcatel OXE R8.0

Introduction Here is the description of the configuration for an Alcatel OmniPCX Enterprise (OXE) R8.0
that enables T.38 communication with a QuesCom Gateway.

Network
diagram

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Chapter 10 - Appendix

OXE R8.0
configuration
SIP
Parameters

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Chapter 10 - Appendix

QuesCom
declaration

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Chapter 10 - Appendix

ECT
Parameters

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Chapter 10 - Appendix

10.4. PBX configuration tips when the QuesCom Gateway is connected to the PBX
using a dedicated ISDN line

Call/Fax flow Below, a diagram of the voice and fax call flow when the QuesCom Gateway is
description connected to the PBX using a dedicated ISDN PRI or BRI line.
The fax or voice call is initiated from the PSTN network and received by the corporate
PBX.
The PBX must be configured to redirect to the QuesCom Gateway all calls to DDI
numbers for which fax feature is to be supported.
For a fax (orange flow):
 the QuesCom Gateway accepts the call and detects calling fax machine,
 receives the fax and sends the acknowledgment to the fax sender,
 generates a TIFF image and attaches it to an Email,
 sends the email to the SMTP server, with the recipients email address as destination,
 The email will be received on the user workstation using the standard email
client.
For a voice call (green flow) :
 The QuesCom Gateway accepts the call and determine that it is not originated by a
fax machine,
 Redirects the voice call to the PBX,
 The call will be handled normally by the PBX (terminated to legacy phone
3333 in the schema).

Call/Fax flow
diagram

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Chapter 10 - Appendix

10.5. IPBX configuration tips to support T38 Voice Fax and T38 Fax to Email

Call/Fax flow Below, a diagram of the fax flow when the QuesCom Gateway is connected to an IPBX.
description
The fax is initiated from the PSTN network using the standard T.30 protocol. The IPBX
converts it to T.38 and routes fax to the QuesCom Gateway.
The IPBX must be configured to redirect T.38 faxes to the QuesCom Gateway (Orange
flow):
 the QuesCom Gateway detects the fax,
 receives the fax and sends the acknowledgment,
 generates a TIFF image and attach the TIFF image to an Email,
 sends the email to the SMTP server with the email address of the
recipient in the To field.
 The email will be received on the user workstation.

Call/Fax flow External Correspondent


diagram (1111)

Legacy FAX
(2222)

PSTN

QuesCom Gateway
IP
IPBX

SMTP server User Workstation IP Phone


(4444)

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Chapter 11 - Related documentation

11. Related documentation

Related Listed below is the related documentation:


documents
Q200-GSHW-01 - Getting Started with QuesCom 200 Gateway - Hardware
Installation,
Q300-GSHW-01 - Getting Started with QuesCom 300 Gateway - Hardware
Installation,
Q400-GSHW-01 - Getting Started with QuesCom 400 Gateway - Hardware
Installation,
Q200-Q300-Q400-GSSW-ENT - Getting Started with QuesCom 300 Gateway -
Software Configuration (Entreprise),
Configuration of a H323 IP-GSM,
Configuration of a SIP IP-GSM,
GU-Q400VPD400-V01 - Getting Started with the Virtual Printer Driver,
FAXSPManual - Getting Started with the Fax Service Provider.
All theses documents are available at http://support.quescom.com.

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Chapter 12 - Fax configuration memo

12. Fax configuration memo

Voice Store and


Service Desti- VoiceFa
Origin Call type fax Switch forward Send To
Type nation x Type
mode type
ISDN Voice fax (DDI service)
Store
SmartIAD VoiceFax Switch PBX and SMTP
Forward
ISDN Fax to Mail (DDI service)
Fax Store
Fax To
SmartIAD and Switch SMTP
Email
Forward
Print to ISDN Fax (service)
Fax Store
Email to
Device and Device Email To fax
Fax
Forward
Fax Fax To
Device PSTN
outgoing send
T38 Voice fax (Service)
Prerequisites: FGK with T38 support + restart gatekeeper
FGK
FGK FGK+ Fax VoIP
/Device
detection
Fax Store
FGK Fax T38 and Fax To Email SMTP
Forward
T38 Fax to Email (Service)
Prerequisites: FGK with T38 support + restart gatekeeper
FGK FGK VoIP Device
T38 Store
VoIP
Device and Fax To Email SMTP
outgoing
Forward
Print To T38 fax (Service)
Prerequisites: FGK with T38 support + restart gatekeeper
Fax Store
Email to
Device and Device Email To fax
fax
Forward

Fax
Device FAX T38 FGK
outgoing

Fax RT: T38 fax to ISDN fax (Service)


Prerequisites: FGK with T38 support + restart gatekeeper, FoIP (CTI+T38) Firmware + restart gateway

FGK FAX T38 Switch ISDN

Fax RT: ISDN fax to T38 fax (Service),


Prerequisites: FGK with T38 support + restart gatekeeper; FoIP (CTI+T38) Firmware + restart gateway

Device Local ISDN VoIP FGK

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