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Kirsten Hilliard

Tiffin University (2015-2017)
Master of Business Administration
Johnson C. Smith University (2008 2012)
Major: Sports Management (3.3 GPA)
Deans List
President's List
Who's Who Among Students in American Universities and Colleges
Scholarly Article: Life Satisfactions Among African American College Students
Article was accepted in the North Carolina Alliance for Athletes, Health, Physical Education,
Recreation and Dance

Organizational and administrative


Team Coalition- one-day volunteer April 2017
Cause: Civil Rights and Social Action
Engage fans and help them sign the pledge to: never drive drunk, always have a designated
driver, never provide alcohol to anyone over the age of 21 and buckle up every trip, every time
Take photos of fans and print out souvenir photos
Help keep the line moving in an organized manner
Promote responsibility
Houston Rockets-Guest Service Representative February 2015- June 2016
Responsible for providing each guest with a comfortable and enjoyable environment to view
Ensure all policies and procedures are followed in accordance with good industry practice and in
compliance with all Toyota Center regulations, policies and procedures
Patrol seating bowl, elevators, escalators, and concourses
Provide excellent customer service
Public Relations & Communications- Student Worker August 2011-May 2012
Help plan and execute public relations campaigns to earn media coverage
Researched into relevant events, media outlets, and personnel that are relevant to the
theme/vision, and its products and services
Sports Information- Intern August 2009-May 2011
Assisted in game day operations for sport teams which included setting up live event video, game
audio broadcasts, assigning media passes
Assisted with computer work, data entry, stats, research, record keeping, events and program
Urban Sports & Entertainment Group - Intern February 2011
Production team/runner (on set)
Assisted with sponsor interviews and set up
Performed crowd control duties
Client Services team/on-court promotion staff
Assisted with promotion execution and client presentation
Executed games and contests, while interacting with the crowd
Transported materials to the event (banners, ballots, prizing, flyers etc.)
Mc 3 Sports and Entertainment- Intern November 2010- April 2011
Assisted in planning half-time performances
Responsible for executing half-time performance plans
Assisted with half-time presentations
Reviewed and provided comments on the adequacy of previous events and took necessary steps
to core decencies.