CX400 Service Manual A

CX400 Technical Manual (Rev 1.
00)
CX400 Technical Manual
Rev 1.00
Except as may otherwise be provided by contract, this document contains proprietary technical information which is
the property of BARCODE SATO INTERNATIONAL PTE Ltd.& ARGOX Information Co., Ltd and is strictly
confidential and shall not be disclosed to others in whole or in part, reproduced, copied or used as a basis for design,
manufacturing, or sale of apparatus without the written permission of BARCODE SATO INTERNATIONAL PTE
Ltd or ARGOX Information Co.,Ltd.
SATO /ARGOX Technical Documentation Confidential Information 1

CX400 Technical Manual (Rev 1.00)
1. GENERAL INTRODUCTION................................................................................................................. 3
2.PRINTER SPECIFICATION.................................................................................................................... 3
2.1 Electronic .......................................................................................................................................................................................................... 3
2.2 Printing .............................................................................................................................................................................................................. 3
2.3 Fonts.................................................................................................................................................................................................................. 3
2.4 Bar code............................................................................................................................................................................................................ 3
2.5 Graphic ............................................................................................................................................................................................................... 4
2.6 Media ................................................................................................................................................................................................................. 4
2.7 Operating environment.................................................................................................................................................................................. 4
2.8 Physical dimension ......................................................................................................................................................................................... 4
2.9 Communication specifications...................................................................................................................................................................... 4
3. CONTROLS AND INDICATORS........................................................................................................... 7

3.1 Front panel ........................................................................................................................................................................................................ 7
3.2 Rear panel .......................................................................................................................................................................................................... 7
4.OPTIONAL ACCESSORIES..................................................................................................................... 9
4.1 Cutter mechanism ............................................................................................................................................................................................ 9
4.2. FONT module................................................................................................................................................................................................. 9
4.3. Dispenser........................................................................................................................................................................................................... 9
5. SELF-DIAGNOSIS AND CALIBRATION......................................................................................... 10

5.1 Self Diagnosis .................................................................................................................................................................................................10
5.2 Calibration ................................................................................................................................................................................................11
6. OPTIONAL PARTS INSTALLATIONS............................................................................................. 14

6.1 Cutter Installation..........................................................................................................................................................................................14
6.2 Dispenser installation....................................................................................................................................................................................17
7. FIRMWARE UPGRADING.................................................................................................................. 19
7.1 Unzip Firmware File ..................................................................................................................................................................................19
7.2 Upgrade F irmware in Normal Case..........................................................................................................................................................19
7.3 Upgrade Firmware in Corrupted Case....................................................................................................................................................19
8. MAINTENANCE AND TROUBLE SHOOTING................................................................................ 21

8.1 Printer status indication................................................................................................................................................................................21
8.2 Trouble Shooting............................................................................................................................................................................................22
8.3 Clearance ........................................................................................................................................................................................................26
8.4 Replacement ...................................................................................................................................................................................................27
9. OPERATIONAL THEOREM................................................................................................................. 34
9.1 System block diagram...................................................................................................................................................................................34
9.2 Block Diagram of Main Control Board ..................................................................................................................................................36
9.3 Schematic of Main Control Board ...........................................................................................................................................................38
9.4 Schematic of Panel Board ...........................................................................................................................................................................40
9.5 Schematic of Various Sensor Boards.....................................................................................................................................................40
9.6 Wiring Diagram.............................................................................................................................................................................................41
9.7 Exploded Drawing ........................................................................................................................................................................................42
10. MAJOR & RECOMMENDED SPARE PARTS ........................................................................ 45

1. GENERAL INTRODUCTION
Scope:
This Technical manual covers the information for properly maintaining SATO CX 400 Label Printer,
such as, Printer specification,Trouble Shooting Guide, Option Accessory Installation , Spare Parts List,
Set up & Diagnosis, working theorem and so on. For the issues related to soft ware, please refer to Programmer
Manual
Related manuals:
n Users manual
n Programmers manual
2.Printer Specification
2.1 Electronic
CPU ... Hitachi SH7034
C LOCK 20 M Hz ( 26 MIPS )
Panel 1 Green LED for Power & 1 Red LED for Error Indication, 1 Feed Button
DRAM.. 1 M word
Flash ROM . 1 M word ( 2 x 1 M byte )
Sensors 1. I-mark( Reflective ) and Gap(See-Through) Sensor for detecting the index
on media
2. Ribbon, Dispenser Sensor
3. Printer Head Open Sensor
Power Input. RMS 19V AC Input to the Power Jack on Printer
Power Consumption in printing . 70 Watt .
Power Consumption in Standby Less than 2 Watt
Regulatory Approvals.. FCC Class B,CE, TUV,CCC,UL
Additional Memory . 2 M or 4 M byte Flash ROM
2.2 Printing
Method : Thermal Transfer and Direct thermal

Resolution : 203 dots/inch (8 dots/mm)
Max print width : 4.1(104mm)
Max print length : 1270 mm ( 50 inches )
Print speed : 1,2,3,4 inches per second specified by SATO printer command .
This Printer might slow down the printing speed to 3~2 IPS or pause printing upon Stepping
Motor or Print Head is over-he at. Printing will be resumed to the specified speed when Motor or Print
Head is cooled down again. Normally the mechanism for over-heat protection will be NOT activated
before 2 rolls of labels (more than 150 meters l ong.) are printed out consecutively in 4 IPS mode.
2.3 Fonts
Text fonts: Compatible with all SATO CL printers Code Page 858,
Others available. U;S; M; WB; WL; XU; XS; XM; XB; XL; OCR-A/B;
Outline Font (50 ~ 999 dots)
Rotation: 0, 90, 180, 270 degree, 4 direction rotation
2.4 Bar code

UPC A/E, EAN8/13, EAN128, Code39, Code93, MSI, I25, M25, Postnet
Bookland, Code 128, UCC 128, Codabar, MaxiCode, PDF417

2.5 Graphic
Formats: SATO Hex/Binary
Rotation: 0o; 90 o; 180 o; 270 o
2.6 Media
Media type :
Direct Thermal - direct thermal paper or vinyl, visible light and infrared scannable label, tag stock, with various
adhesives.
Thermal transfer - all above media, plus thermal transfer paper
Max Label Roll Diameter : 127mm ( 5 )

Label Roll Core Diameter : 19.05 mm ( 0.75 )
Min. Inter-Label Gap : 2 mm ( 0.08 )
Max. Inter-label Gap : 25.4 mm ( 1 )
Media Sensor:
1. Either Reflective Sensor or Gap/I-mark Sensor can be selected by user.
2. Located in the left side of Label Guide. In other words, the sensors are moved with the label width.
3. Gap/I-mark Sensor is for the Labels with Die-Cut gap or Notched Index .
Reflective Sensor is for the Labels with Eye-Mark, Die-Cut gap.
2.7 Operating environment
Electrical: AC 90VAC to 250VAC 50-60 Hz

Operating: +5 ~ 38oC ( 25 ~ 85 RH, non condensing )
Storage: -20 ~60oC( 25 ~ 85 RH, non condensing )
2.8 Physical dimension
Weight : 3.67kg ( Transformer Adaptor Included )

Size : 197mm (7.76) x 257mm (10.2) x 164mm (6.5)
2.9 Communication specifications
SATO CX-400 Label printers send and receive messages through either serial or parallel communication interface.
Printer will automatically monitor these two ports for receiving commands/data from Host.

2.9.1 Serial interface specification
The serial interface of CX400 printer is a RS-232C port with standard 9- pin (DB9-S) connector located at the rear of the printer.
CX400 printers employed Flow Control mechanism with either RTS/CTS or X-on/X-off (control characters are DC2
and DC4).
The parameters can be set by printer are as followings,
Speed: 9600, 19200 or 38400 baud
Parity: Odd, Even, or None
Data Bits: 7 or 8 bits
Stop Bit(s) 1 or 2 bits
Default parameters: 9600 bauds, no parity, 8 data bits, 1 stop bit
Pin Signal Description

Shorted with Pin 9 ( RI ) or Open count on R94 existed or not
1 Carrier Detection 0 Ohm on R94 Shorted with Pin 9 (+5 V )
No Resistor on R94 Pin 1 is N.C.
2 Received Data, RxD Input. Serial Received Data
3 Transmitted Data, TxD Output. Serial Transmitted Data.
4 Data Terminal Ready, DTR Always maintai n at high state ( +10 V )
5 GND Signal Ground
6 Data Set Ready, DSR Shorted with Pin 4 (DTR)
7 Request to Send ,RTS Output. Used as the control signal for H/W Flow Control
8 Clear to Send , CTS Input. Used as the control signal for H/W Flow Control
5 Volt or N.C. selected by JP1 on board
9 Ring Indicator, RI 0 ohm puts on JP1 5 V
No resistor on JP1 NC
Table 2.1
Note:
CX400 printers require a null modem cable (pin 2-3 and 7-8 crossed wiring) while connecting to another DTE
Device, like PC.

2.9.2 Parallel interface specification

This port complies with IEEE-1284 Compatibility mode( Also named as Standard Parallel or Centronic Port ).
2.9.3 Pin assignment and descriptio n
Pin Signal Description

1 /STROBE Input. Active low pulse used to transfer data into the printer.
D1~D8
2~9 Pin 2 D1.. Data Input
Pin 9 D8
Acknowledge, Output.
10 /ACK
Active low pulse indicates that data has been received and the printer is
ready to accept more
Output.
11 BUSY A high signal indicates that the printer cannot receive data.
12 Paper End, PE Output. A high signal indicates that the printer is out of paper
13 Select (high) Always maintain at +5 V
14 Supply Ground N.C.

Oscillator
15 Transmit N.C.
16 Logical Ground GND
17 Chassis Ground GND
18 +5 Vdc N.C.
19~30 GND
31 Input Prime (low) N.C.
Output.
32 /FAULT A low signal indicates that the printer is in error state
33~36 - N.C.
Table 2.2

3. CONTROLS AND INDICATORS
3.1 Front panel
Power indicator
Error indicator
Feed Button
Power Switch
Figure 3.1
POWER indicator
The POWER indicator remains ON when the AC power switch is in ON position except Ribbon O ut, Media Out , or
other errors occur. It will blink when those errors are detected.
ERROR indicator
It will start to blink while M edia Out, Media Gap Not Found, Ribbon Out or other errors being detected.
The followings list the meaning for diverse LED indication,
1. ERROR LED is OFF and POWER LED is ON while there are no errors detected by Printer.
2. ERROR &POWER LED synchronously blinking indicate Media Error, either No Mediaor Media Index not
Found
3. ERROR & POWER LED reversely blinking indicates Ribbon Out.
4. POWER LED ON and ERROR LED blinking , longer OFF period than ON period indicates Print-head Open.
5. POWER LED ON and ERROR LED blinking at the same ON and OFF period stands for other errors , like RS232
communication error.
FEED Key
1. Pressing the button during start -up, a test label will be printed out.
2. Pressing the button during printing will cause the printing to be paused.
3. To feed a blank label or print the last printed label.
4. To reset this printer to factory settings.
Power switch
Turn on/off printer.
3.2 Rear panel
Centronics connector (parallel port)

For parallel port connection . Mostly it is connected to the printer port of a PC .
RS232 connector (serial port)

For serial port connection . Mostly it is connected to the COM port of a PC .

Power Jack
To connect the Power Plug from Power Adaptor
USB
Reserved
Parallel External Media Feed Knockout

Port
Power Jack for 19 V AC Input
RS232 Port
Figure 3.2
Wall Mount Slots

4.Optional Accessories
4.1 Cutter mechanism

Optional cutter for cutting labels, tags or tickets . Back feed is included for cutting .
4.2. FONT module

Font module, which is used to store special font such as Chinese, Korean, Japanese characters.
The total size of Font Module could be 4 M or 2 M bytes.
4.3. Dispenser
Dispenser provides the automatic peel-off function .

5. Self-Diagnosis and Calibration
5.1 Self Diagnosis

A simple Self-Diagnosis could be activated by either a group of Printer Commands or Feed Button.
A. By Commands
1. Edit a text file that includes the following commands.
<ESC>A
<ESC>CT
<ESC>Z
2. Send the file to printer. Then a Self Test Label will be printed out.
B. By FEED Button
1. Press and hold the FEED button till the printer starting to print Self Teest Label shown on Fig. 5.1.
2. Release the FEED button.
3. Cycle printer power to resume this printer to normal mode.
( It is necessary to cycle Printer Power since the printer will be in HEX dump mode After the test label is printed
out )
The Contents and Information in Self Test Label are as followings,
1. Image Pattern
Used to check the print head, motor, roller and related mechanical parts.
2. Version Information
This includes date code, firmware version and check sum value. Note that the check sum value should be 0000 otherwise it
implies there are error bits in the onboard flash memory.
3. RS232 Protocols
It contains baud rate, parity, data bit number and stop bit number.
4. Darkness
Default darkness. It can be overwritten by a darkness command.
5. Accumulated Print length

It keeps the length printed in inches. By this you may check the print head warranty. But it cannot be reset when you
replace the print head or any components.
6. Print Speed
Default print speed in IPS. The factory default is 3 IPS.
7. Media Sensor Used

It specifies the sensor type used for media, I-mark( Reflective), Gap ( See-Through ) or disabled. Select the proper one for
your media by command or through the application software.
8. Print Mode
It is either TT (Thermal Transfer with ribbon) mode or DT (Direct Thermal without ribbon) mode.
9. Tear-Off Option
It indicates whether back feed is taken for tearing off the printed labels.
10. Control Code Definition

It shows the control code set. The control codes affect the commands and special controls.

11. Pitch Offset

The offset value affects the start print position.
12. Accumulated Cut Count

This is used to check the cutter life.
13. Memory Slot I

This is the onboard non-volatile memory, flash memory used to store the graphic, font objects. The size of memory slot I is
512K bytes.
14. Memory Slot II

This is the optional non-volatile memory, flash memory used to store the graphic, font objects. The size of memory slot II is
either 2M or 4M bytes.
2
3 1
4
5
6
7
8
9
10
12
11
13
14
Figure 5.1
< Important !>
The printer will be in hex dump mode after printing the self-test label. It cannot print normal labels in hex dump mode. The
printer will return to normal operation only you cycle power for restarting this printer.
5.2 Calibration
CX400 unit had been calibrated at the factory for using with SATO standard ribbon and media. Other ribbon/media combinations
may or may not index properly with these settings. You might need to perform various calibrations to adapt the variance caused
by the particular Media & Ribbon.
5.2.1 To Calibrate Media Sensor

You might need to perform Media Sensor Calibration if Printer frequently skips a blank label, the variance for Printing
position in every label is too obvious, or the image on printed label is not located as what you set.
The Calibration for media sensor can be done by clicking the Calibration Buttons in the Label Wizard CX software or the
Windows Printer Driver. If it is not convenient for you to calibrate Media Sensor with those application software, this sensor
calibration also can be performed by directly sending Printer Commands for Media Sensor Calibration to printer.
1. Install well the Media and Ribbon ( TT mode )

2. You can calibrate the Media Sensor with Application S/W.

Or you are also able to directly send out a group of commands to printer for calibrating the media sensors in either I-
mark(Reflective )or Gap(See-Through ) mode. Two groups of commands for Bar & Gap mode sensor are listed below,
<In Reflective mode >
<ESC>A
<ESC >CI1
<ESC>CA
<ESC>Z
< In Gap mode >
<ESC>A
<ESC>CI2
<ESC>CA
<ESC>Z
3. Once the Media sensor calibration is activated in step 2, the printer will feed several labels ( 6 inches) to perform this
calibration. After this printer completely stops feeding label, this calibration had been well.
< note 1 > < ESC> = 0x1B,

< note 2 > The ribbon must be installed in the printer when calibrating in the thermal transfer mode.
Printhead Open Sensor
Media Sensor
Ribbon Sensor
Print Head(TPH)
Figure 5.2

5.2.2 Calibration for Ribbon Sensor

The calibration for Ribbon sensor might need to be performed while the particular Ribbon & Media you installed makes this
printer fails to detect ribbon out or the end of ribbon. Actually it is not necessary to perform this calibration except the installed
Ribbon & Media are very particular.
The calibration for ribbon sensor is used for the printer to keep the characteristics of ribbon sensor, ribbon and media. The printer
always checks the ribbon existence during printing under TT (thermal transfer) mode. Once the printer mis-detects the ribbon you
must make a ribbon calibration for them. Two steps are required to do it.
Step 1 To Install both Ribbon and Media , then

1. Send a group of commands to the printer.
<ESC>A
<ESC>&I1
<ESC>Z
2. Wait for five seconds to make sure the printer to finish checking.
Step 2 Remove the Ribbon and Install the Media,then

<ESC>A
<ESC>&I0
<ESC>Z
After Step1&2 have been done the calibration ribbon sensor is completed.
<Note>You can also put the end-mark ribbon (in general it is in silver color) under the ribbon sensor (right under print
head) at step B.
5.2.3 Calibration for Dispenser Sensor

The calibration for dispensor sensor is used for the printer to keep the characteristics of dispensor sensor and media. The printer
checks the label existence after printing, when the printed label is removed the printer continues printing for the next label
automatically. Once the printer mis-detects the label you must make a calibration for them. Two steps are required to do it.
Step 1 Putting a label on the plastic plain under the dispenser sensor, then
<ESC>A
<ESC>&P1
<ESC>Z
Step 2 Removing the label from the dispenser sensor, then

<ESC>A
<ESC>&P0
<ESC>Z
After both above steps 1&2 have been done the calibration for dispenser is completed.

6. OPTIONAL PARTS INSTALLATIONS
CAUTION
The printer electronics are susceptible to static discharge . Wear
an anti-static wrist and attach it to the printer chassis
6.1 Cutter Installation

1. Turn off the power switch
2. Loose the 2 screws( B ) to take off Peeler Cover(75).
3. Loose the screw ( E) which screwed ANG-PEELER (28) to Printer Chassis(30).
4. Push ANG-PEELER(28) to right then take it out.
Figure 6. 1

5. Loose the 2 screws( I ) on Printer Bottom

6. Pull out the front side of Middle Cover ( 96 ) then remove it from Bottom(39)
7. Unplug Power Switch from Power Cords then take out Middle Cover(96)
8. Put Baby Board to JP29 on the main board
Figure 6.2

9. Let the 2 Power Cords go through the switch hole on Middle Cover, then plug Power Cord to Power Switch.
10. Pull the front side of middle cover to put it back on Bottom (39).
11. Screw up the 2 screws(I) on Printer Bottom.
12. Plug the cutter cable to External Connector as shown on Figure 6-3.
13. Insert Cutter Module into the slot on Printer Chassis(30) where you took off ANG-PEELER(28)
in step 4.
14. Screw Cutter Module on Printer Chassis(30) wit h screw (B).
15. Click back Print Head and Click back Top Cover
16. After cutter had been installed well with the above steps, you still need to set the E2PROM through commands.
<esc>A
<esc>CK1
<esc>Z
Once the cutter is uninstalled you also need change the setting by commands or make a reset from panel.
<esc>A
<esc>CK0
<esc>Z
Figure 6-3

6.2 Dispenser installation
1. Turn off the power switch.

2. Loose the screw (E).
Figure 6.4

4. Plug Sensor cable of Dispensor Module into External Connector

5. Screw Dispensor Module on Printer Chassis with 2 Screw(B )
6. Screw Sensor Cable on Printer Chassis with the screw (E )
7. Click back Dispensor Module.
8. Click back Printer Head & Top Cover
Figure 6. 5

7. FIRMWARE UPGRADING
The firmware in Printer CX400 is able to be upgraded through the Centronic port on printer. The following sub-section
describe how to upgrade firmware in normal and corrupted case
7.1 Unzip Firmware File
This diskette(ZIP file) contains the related files and data that you may change or upgrade the firmware.
Before changing the firmware decompress the file first.
1. C:\>MD SATO
2. C:\>CD SATO
3. C:\SATO >COPY A:README.TXT
4. C:\SATO >A:PKUNZIP A:CX400_Vx.xx.ZIP Decompress all the files for upgrading F/W
( Where x.xx is version number ,e.g. 1.01 )
7.2 Upgrade Firmware in Normal Case
1. Turn on the printer and wait for 3 seconds.

2. Set PC to MS-DOS .
3. CD C:\SATO ( Change the Directory you made in 8.1 section )
4. Enter SATO on the DOS prompt c:\SATO
5. Wait a moment ( 2~3 minutes ) till Power & Error LED are synchronously blinking for completing F/W
upgrade. Then cycle the printer power to restart this printer.
6. When up date successfully, please follow the reset procedure listed in section 5.1 to reset this printer and
verify if this upgrade is successful or not. Specially the check sum in the label, which were printed out
during reset, should be 0000.
7.3 Upgrade Firmware in Corrupted Case

In very abnormal case, the Boot -Up program located at BOOT sector of Flash ROM in CX400 might be
corrupted(Supposedly it is impossible to happen. ). This will cause Printer to be unable to perform F/W upgrade with the
above normal way. In this case you might need to refer below to upgrade the Firmware.
1. Refer to step 1~2 and Step 5~8 in section 8.4.3 to disassemble this Printer till the expansion slot ( JP11)&
JP5 is accessible.
2. All the jumpers on JP5 (Located beside Expansion slot,J P11, and U8,U9) should be put on
BOOTER side.
3. Put Booter Module( It is the normal Font Card with Booter Firm Ware but not with Fonts. ) on JP11.
4. Turn on the printer and wait till POWER LED lights up.
5.. Set PC to MS-DOS.
6. CD C:\SATO ( Change the Directory you made in 7.1 section )
7. Enter SatoBoot on DOS Prompt c:\SATO .
8. Wait around 1 minute till Power & Error LEDs are synchronously & slowly blinking.
Then turn off this printer.
9. Put all the jumpers on JP5 to be at NORMAL side again.
10. Remove Booter Module from JP11.
11. Refer to section step 19~21 and step 24~25 in section 8.4.3 to assembly this printer.
12. Follow the reset procedure listed in section 5.1 to reset this printer and verify if this upgrad being successful
or not. Specially the check sum in the label, which printed out during reset, should be 0000.
Note:
1. It is prohibited to run under Windows DOS for upgrading F/w in the above 2 modes
2. DO NOT TURN OFF the printer during changing the firmware till POWER and ERROR LED
are synchronously blinking. Otherwise unpredictable results may occur.

3. The binary file downloaded to CX400 for updating the F/W in corrupted case must be led with
the prefix commands. Prefixed commands + binary data can be sent to CX400 by entering
Copy <prefix Commands file>+< Binary Data file> LPT1: in DOS prompt.
The syntax of Prefix is :
<Prefix >: 0x1B+0x24+0x33+"Start offset(1 byte)"+"Data Count(1 byte)"
"Start offset" To Define the Starting offset for programming the On-Board Flash ROM.
The actually Starting Offset is got by multiplying "Start offset(1 byte)"
with (2** 16 ).
By the way CHIP ERASE is performed only when "Start Offset"is set to zero.
"Data Count" To Define the Data Count in the following Binary Data.
The actually Data Count is got by multiplying "Data Count" with (2** 14 ).
< e.g. >
1. 0x1B+0x24+0x33+0x00+0x04 + " Binary Data programmed on Flash ROM"
Send the above data to Printer, then thhe Binary Data will be stored on Flash ROM
from offset 0x000000 to 0x00ffff.
2. 0x1B+0x24+0x33+0x20+0x40 + " Binary Data programmed on Flash ROM"

The Binary Data will be stored on Flash ROM from 0x200000 to 0x2fffff.
3. 0x1B+0x24+0x33+0x00+0x80 + "Binary Data programmed on Flash ROM".

The Binary Data will be stored on Flash ROM

8. Maintenance and Trouble Shooting
8.1 Printer status indication
The printer has built -in monitors for the status. The status and error indications will be displayed on the front panel LED
indicators. Generally, when a malfunction or an abnormal condition being detected, the ERROR LED will blink.
Tab. 8.1 below shows the LED indications corresponding to various errors.
LED Indication Description

ERROR LED are synchronously blinking Indicate Fail to detect Media Index or Media out.
with POWER LED ( on & off in the same time )
ERROR LED is Blinking in the opposite way Ribbon Error
with POWER LED
ERROR LED is ON and OFF alternatively Print Head Open..
and the OFF period is longer than ON, when
POWER LED being ON.
POWER LED ON and ERROR LED RS232 error.
blinking at 50 % duty cycle
Table 8.1
CAUTION
The printer electronics are susceptible to static discharge . Wear

8.2 Trouble Shooting

< I. Power Fail >
LED Indication Status Cause

Both Power & Error are Off No Power 1. No Power Supplied
2. The fuse in Adaptor was burned out
3. Printer might be out of order.
Main board or Panel Board Bad
4. Adaptor might be Bad
Turn Off Printer
Power Connected No
or Connect Power
AC Power on Outlet
?
Yes
Is
Power Switch No Switch ON
on?
Yes
Open the Cover of

Power Adaptor
Is YES
Fuse in Adaptor Replace the fuse.
Burned-out?
No
Main Control Board , Panel Board

or Power Adaptor is Out of Order Turn on Switch to Check if Problem being Fixe

< II. Media Error >

ERROR LED is synchronously Media Error 1. Media out (No Media detected )
blinking with POWER LED 2. Media Jammed
3. Special Media. Need Calibration
4. Media Sensor might be out of order
Turn Off Printer
Yes Load a new

Out ofofmedia
Out ?
Media? media roll
No
Yes
Mediastuck
Media stuck Remove the Stuck
or jammed
Jammed Or Jammed Media
No
No
Media Loaded
Correctly?
Reload Media
Yes
Is Yes Using Yes

Media Put Along the Disable Index
Continuous
Bound of Paper Guide
Media?
Detection
? Yes
No No
Put the Media Along the

Calibrate Media Sensor
Bound of Paper Guide
Still No
Media Error?
Yes
1. Media Sensor might be Out of Order Turn On then Print

2. Check the Mechanism regarding
Print again
Media Detection

< III. Ribbon Error >

ERROR LED is blinking in the Ribbon Error 1. Ribbon out
opposite way with POWER LED 2. Ribbon Stuck
3. Special Ribbon & Media. Need Calibration.
4. Ribbon Sensor might be out of order
Turn Off Printer
Out of Ribbon Yes Load a New Ribbon

?
No
Ribbon Stuck Yes Remove the stuck

or Jammed or Jammed Ribbon
?
No
Calibrate Ribbon Sensor
Still No
Ribbon Error
?
Yes
Turn on Printer
1. Ribbon Sensor might be Out of
Order Then Print again
2. Check the Mechanism Regarding
Ribbon Detection

< III.. RS232 Error >

LED Signal Status Cause
POWER LED ON and ERROR RS232 Error 1. The Settings for RS232 between Host & Printer
LED blinking at 50 % duty cycle are not consistent
Switch power off
Is baud rate Set the same Baud

consistent in PC No
Rate in PC & Printer
& Printer?
Yes
Is Data Bit Set the same Data

consistent in PC No ? Printer
Bit in PC &
& Printer?
Yes
Is Parity bit Set the same Parity

consistent in PC No ? Printer
Bit in PC &
& Printer?
Switch power on
then print

8.3 Clearance
CAUTION
The printer electronics are susceptible to static discharge. Wear
There are some components need to be clean-up occasionally :
Thermal print head
The debris of thermal paper or ribbon may be remained on the print head. This will cause the printed image
(Characters, Bar Code )to appear light or faded . To clean the print head, wet a soft paper towel with isopropyl
rubbing alcohol and use the damp towel to rub off the dirt on the print head surface .
It is recommended to clean Print Head before a new ribbon being loaded.
Platen roller :
If the roller becomes contaminated with grit, label adhesive, or ink, the printing quality may be adversely affected. To
clean the roller , using a clean cloth and alcohol, wipe off any accumulated debris .
Note : Switch off the power before cleaning !

8.4 Replacement
8.4.1 Printing Head( TPH ) Replacement
CAUTION
The printer electronics are susceptible to static discharge. Wear
1. Turn Off Printer

2. Push Print Head module and pull it down as the 2 arrows shown in Fig. 9.1 to release Print Head
module from Printer Chassis(30).
3. Loose the 4 screws( C ) to take out Print Head from Print Head Module (12 ,13).
Figure 8.1

4. Unplug the 2 Print Head cables from the connectors on Print Head to take off the old Print Head.
5. Plug the 2 Print Head cable to the new Print Head.
6. Screw the new Print Head on Print Head module(12,13) .
7. Put back new Print Head module on Printer Chassis(30) with the same way which you released it from Printer Chassis
Figure 8.2
8.4.2 Main-Board Replacement
1. Turn off Printer

Figure 8.3

3. Loose 2 screws( I ) on Printer Bottom( 39 ).

4. Pull out the front side of Middle Cover (96), then remove it from Printer Bottom ( 39 ).
5. Use a proper screw driver (I type, as sharp as possible ) to loose Power Switch which is locked on Middle Cover(96).
6. Unplug Power Switch from Power Cords then take out Middle Cover (96 ).
Figure 8.4

7. Loose 4 screws ( E ).
8. Unplug all the connectors which connected on Main Board . Then take out the Printer Chassis ( 30 ) .
9. Loose those 4 screws ( B ) which fixed Main-Board (80) on Bottom ( 39 ). Then take out the Bad Main-Board.
10. Put the new main on Bottom(39). Then Screw up those 4 screws ( B ) on Printer Bottom ( 39).
11. Plug the female connectors, which attached on P rinter Chassis( 30 ) with cables, into the corresponding male connectors
( Its color & Pin Count are identical with the female connector ) on Main Board.
12. Put Printer Chassis(30) on Bottom(39).
13. Screw up 4 screws (E ) to fix Printer Chassis (30 ) on Bottom(39).
14. Let the 2 Power Cords go through the switch hole on Middle Cover(96), then plug Power Cord to Power Switch.
16. Screw up the 2 screws(I) on Printer Bottom .
17. Screw up the 2 screws( B ) to install Peeler Cover(75) on Printer Chassis(30).
18. Press and click Power Switch into the switch hole on Middle Cover(96).
Figure 8.5

8.4.3 Roller Replacement

1. Turn off Printer
3. Loose the screw ( E) which screwed ANG-PEELER (28) to Printer Chassis(30).
4. Push ANG-PEELER(28) to right then take it out.
Fig. 8.6

5. Loose 2 screws( I ) on Printer Bottom( 39 ).

6. Pull out the front side of Middle Cover (96), then remove it from Printer Bottom ( 39 ).
7. Use a proper screw driver ( I type, as sharp as possible ) to loose Power Switch which is locked on Middle Cover(96).
8. Unplug Power Switch from Power Cords then take out Middle Cover (96 ).
Fig. 8.7

9. Take out E Ring ( X ) to remove Gear (67) .

10. Loose Screw ( B ).
11. Take out the 2 BUSH -ROOLER ( 26 ) which ringed the ROLLER (27 ) shaft .
12. Move ROLLER ( 27 ) to the most left side then pull it out. Then take out the BUSH-ROLLER (26) which is adhered to the
Right Shaft of ROLLER(27).
13. Put the BUSH -ROLLER, which take out from step 11,into the right shaft ( Shorter one ) of new ROLLER.
14. Put the Left Shaft of new ROLLER (27)( Longer shaft ) into the Roller Hole at the left side of Printer Chassis, then push
the right Shaft( Shorter Shaft ) into the Roller Hole at the right side of Printer Chassis(30).
15. Put 2 BUSH-ROLLER (26 ) into the left Shaft of New ROLLER ( 27 )
16. Fix New ROLLER(27) in Printer Chassis(30) with Screw (B ).
17. Put back Gear ( 67 ) then fix it with E ring .
18. Let the 2 Power Cords go through the switch hole on Middle Cover(96), then plug Power Cord to Power Switch.
20. Screw up 2 screws(I) on Printer Bottom.
21. Push righ ANG-PEELER(28) to put it into Printer Chassis(30).
22. Fix ANG-PEELER to Printer Chassis(30) with SCREW (E ) .
23. Screw up 2 screws( B ) to fix Peeler Cover(75) on Printer Chassis(30).
24. Press and click Power Switch into the switch hole on Middle Cover(96).
Fig. 8.8

9. OPERATIONAL THEOREM
9.1 System block diagram
Panel Board
Ribbon Sensor
IEEE 1284 Main Board
SPP Dispensor sensor
Thermal Print Head
RS232
( 9 pin ) Cutter
Media sensor
Roller
Stepping Motor
Printer Head
Open Sensor
External
ACAdaptor
Figure 9.1 CX400 System Block Diagram
The major modules in CX400 are,
Main board :
A four layers PCBA ,which consists of a micro-controller ,Flash ROM ,EEPROM , DRAM components
required for the printing functions.
Panel board :
A 2 layers PCBA consists of one push button switches and two LED indicators.
Ribbon sensor :
A 2 layer PCBA , consists of a reflective type object sensor designate for ribbon detection.
Media sensor
A 2 layer PCBA, which consists of a reflective and see-through object sensor designates for media/gap detection.

Thermal print head (TPH)

This Print Head is consisted of 864 heat elements( 800 Ohm for each element) in the printing width of 4 inches.
Stepping Motor :
The motor for feeding label and ribbon is a stepping motor with Bipolar winding & PM type. Its rotary angles
in one full step is 7.5 degree.
Dispenser Sensor (option)

An two layer PCBA , consist of a reflective type object sensor designate to detect the printed label is removed or still
exist .
Cutter assembly (option)

Consisting of a DC motor, relay ,gears and a rotary cutter . This cutter is able to be applied in cutting the printed
label automatically.

9.2 Block Diagram of Main Control Board
CS7 Input Port

Flash ROM 74374 ( U13) Data
( U8,U 9 ) IEEE1284 -
SPP( P1 )
PE/Fault
SYSTEM
CS4
Cutter Baby
RAS,CAS SYSTEM Output Board (JP29)
D15~8 Port-High
74374 (U11 )
DRAM Driver,
CPU (SH7034 ,U6 )

3717 MOTOR
( U10 )
BUS
D7~0 (U16,17 ) ( JP17)
Output
BUS
Port -Low
EXPANSION 74374 LED ( JP16 )
SLOT (U15 )
( JP11 ) Paper Sensor Control ( JP2,JP15)
24 V Relay (RY2)
RS232 T
Tranceiver RS232
? ( U2 )
SP232ACT (P2)
Feed Key ( JP16)

EEPROM Paper Sensor (JP15) Booter/
( U7 ) Normal
Ribbon Sensor (JP14 ) ( JP5 )
Dispensor Sensor (JP12 )

Config. Jumper
( JP7 ) Cutter Sensor ( JP13 )
Motor T.M. ( JP4 )
Data/CLK
Strobe
TPH ( JP18 )
Figure 9.2
The major Components in Main Controller are:

Micro-controller (U6)
SH7034 ( External 16 Bit & Internal 32 Bit in Data Bus) is based on Hitachi SH1 as its CPU Kernel and
integrated with lots of on-chip peripherals which are required to build a system like this Label Printer. These rich
on-chip Peripherals, Timer, DMA controller, Interrupt Controller, DRAM Controller, A/D convert , Serial
communication interface, Pattern generator and I/O ports make the Electrical H/W for this printer be compact and
high performance.

FLASH memory (U8,U9)

Two one M bytes FLASH ROM ( SMD Type, Total size is 1 M x 16 bit )are put on the main board to store the
firmware, character and bar code fonts.
DRAM (U10)
An one M word EDO DRAM( 1 M x16 bits) is put on the Main Board. Normally the volatile data, like working
buffers and Parameters, are allocated here. The controlling signals for EDO DRAM are provided by the DRAM
controller built in SH-7034.
EEPROM (U7)
EEPROM is the memory device to save the parameters, which could be set by user and should be permanently
retained. The total size of EEPROM on board is 1024 bit ( 128Byte ).
RS232 Tranceiver (U4)

To convert the serial port signal to/from micro-controller to RS232 voltage level .
CENTRONICS interface (U13)

The data come from the Host (LPT Port On PC) are latched in U13(74374) then read out by the Micro-controller.
Output Ports (U11,15)

These output ports in U11& U15 are for controlling Motor, LED, Media Sensor, 24 V Relay and PE & Fault of
Centronic.
DC/DC converter (U20,L1,D2)

A regulator to convert 24 V DC to 5 V DC as the Vcc source for the most of components on main board.
Motor Driver (U16,17 )

These 2 ICs on U16,17 provide the mechanism to control and drive a bipolar stepping motor with chopper
control of the phase current. Stepping Motor can be smoothly and properly driven forward/backward rotation by
controlling the Current levels & Driving Phase in these 2 Driver IC.
Relay (RY2)
In order to prevent the Print Head from being damaged by the unknown state in Strobe, Data-In, Clock. of Print
Head, when the printer is switched on , 24 V DC should be definitely disconnected from Print Head. RY2 provides
the mechanism to disconnect 24V with Print Head during the transient period while power being on .
For printing. image, 24 V must be applied to Print Head by controlling this Relay.
Extension slot (JP11)

This slot is designate for the connection of all the optional extension modules.
Config. Jumper ( JP 7 )
System Configuration Jumper
Booter/Normal (JP5 )
If JP5 being set at Normal position, the program on the FLASH ROM(U8,U9) will be executed after power reset. On the
other hand, the Program on Expansion Board will be executed firstly after power on when JP5 being set at BOOTER position.
In case the program & data on Flash ROM (U8,U9 ) are corrupted completely( even the data in boot sector are corrupted too) ,
the program on expansion board can be executed by CPU to upgrade a new program into on-board Flash ROM while JP5
being BOOTER position.
Normally JP5should be set at NORMAL position to run the program fetched from On-Board Flash ROM.

9.3 Schematic of Main Control Board

C9
C11 C10
+5V U5 0.1uF
3 2 15pF 15pF
R1 100R VCC IN
R2 X1
+5V 4 1 U8 U11 U15
C8 C7 GND OUT A1 45 29 D0 D15 3 2 D0 3 2
1K 20MHZ A-1 D0 D1 Q1 LED3 D1 Q1 PHA
10uF 0.1uF A2 25 31 D1 D14 4 5 D1 4 5
591C A0 D1 D2 Q2 -PE D2 Q2 PHB CINTR
A3 24 33 D2 D13 7 6 /FAULT D2 7 6 IA1 +5V
A4 23 A1 D2 35 D3 D12 8 D3 Q3 9 D3 8 D3 Q3 9 U19A CBUSY
A2 D3 D4 Q4 D4 Q4 IA0
A5 22 38 D4 D11 13 12 D4 13 12 R80 C66 14 U14A
A3 D4 -HWR D5 Q5 IB0 D5 Q5 LED1 CEXT
A6 21 40 D5 D10 14 15 IB1 D5 14 15 LED2
4
VREF A7 20 A4 D5 42 D6 D9 17 D6 Q6 16 D6 17 D6 Q6 16
A5 D6 U12A D7 Q7 CT_SR D7 Q7 ON_SEEX
85
86
79
73
74
91
U6 A8 19 44 D7 D8 18 19 D7 18 19 6.8K 2 5
PR
U1 A9 18 A6 D7 1 1 D8 Q8 1 D8 Q8 SEE_EN 15 D Q
18 2 97 23 A0 A10 8 A7 3 11 OC 11 OC REXT/CEXT 3
RES
AVCC
X1
X2
2200P
AVSS
VREF
/STB1 B1 A1 TP0 A0 A8 CK CK CK CLK
17 3 98 24 A1 A11 7 2 1 13
/STB2 16 B2 A2 4 100 TP1 A1 25 A2 A12 6 A9 2 A Q 6
CL
/STB3 B3 A3 TP2 A2 A10 74HC374 74HC374 U3C B Q
15 5 101 26 A3 A13 5 3 4
/CON3 14 B4 A4 6 102 TP3 A3 27 A4 A14 4 A11 +5V 7432 U12B 9 CLR Q
/CON4 B5 A5 TP4 A4 A12 KINTR 74LS74
13 7 103 28 A5 A15 3 4 8 -IRQ5
1
/CON5 B6 A6 TP5 A5 A13 -LWR 74AHCT123 R29
12 8 104 29 A6 A16 2 37 6 10
BEO 11 B7 A7 9 105 TP6 A6 30 A7 A17 1 A14 VCC 5
/LATCH B8 A8 10 +5V PB7 A7 32 A8 A18 48 A15 12 R82 +5V
GND R3 A8 A16 /RESET 74132 +5V 47K
20 19 76 33 A9 A19 17 -CS4 7432 4.7K
+5V VCC G R4 NMI A9 A17
10
1 82 34 A10 A20 16 +5V
DIR 47K MD2 A10 A18 U19B
81 35 A11 27 U14B
U2 74245 47K 80 MD1 A11 36 A12 11 VSS 46 C67 6 12 9
PR
MODE MD0 A12 37 A13 26 /WE VSS 47 R81 CEXT D Q
A13 BD-CS0 /CE #BYTE
18 2 TXD0 108 38 A14 28 11
DI 17 B1 A1 3 SCK0 111 TXD0 A14 39 A15 /OE CLK
CLK B2 A2 SCK0 A15 2.7K
CL
16 4 107 41 A16 29F800 7 8
15 B3 A3 5 DO RXD0 A16 42 A17 U9 U13 REXT/CEXT Q
BUSY B4 A4 WAIT -CS6 A17 U3D 2200P 74LS74
14 6 55 44 A18 A1 45 29 D8 D0 2 3 CD0 9 5
/ACK B5 A5 CK -CS6 A18 A-1 D0 Q1 D1 A Q
13
13 7 R79 56 45 A19 A2 25 31 D9 D1 5 4 CD1 SCK0 12 10
12 B6 A6 8 +5V 77 -CS7 A19 46 A20 A3 24 A0 D1 33 D10 D2 6 Q2 D2 7 CD2 11 TCLKA 11 B 12
B7 A7 47K VCC A20 A1 D2 Q3 D3 CLR Q CENAB
11 9 15 47 A21 A4 23 35 D11 D3 9 8 CD3 TXD0 13
B8 A8 -CS7 VCC A21 A2 D3 Q4 D4
10 43 A5 22 38 D12 D4 12 13 CD4 74AHCT123 +STB
20 GND 19 70 VCC 4 D0 A6 21 A3 D4 40 D13 D5 15 Q5 D5 14 CD5
+5V VCC G VCC D0 A4 D5 Q6 D6 74132 CK
1 83 5 D1 A7 20 42 D14 D6 16 17 CD6
DIR +5V 84 VCC D1 6 D2 A8 19 A5 D6 44 D15 D7 19 Q7 D7 18 CD7
75 VCC SH7034 D2 7 D3 A9 18 A6 D7 Q8 D8 1
74245 VCC D3 A7 -CS7 OC
99 8 D4 +5V A10 8 11 A
VCC D4 9 D5 A11 7 A8 CK
D5 A9 U12D -A
112 10 D6 A12 6
ZD1 18V -IRQ5 IRQ5 D6 11 D7 A13 5 A10 12 74HC374
R6 2.7K R9 1K 87 D7 13 D8 A14 4 A11 +5V 11 C38 R23 D6 1N4148 U16
+24V AN0 D8 A12 CENAB D5
88 14 D9 R73 R30 R71 A15 3 13 1 16
MEDIA 89 AN1 D9 16 D10 A16 2 A13 37 U12C 820pF 56K 2 MB E 15
RIBBON 90 AN2 D10 17 D11 A17 1 A14 VCC 9 3 T MA 14
TM AN3 D11 A15 7432 CBUSY VMM VMM
18 D12 47K 47K 47K A18 48 12 8 C39 0.015uF 4 13 R24 R25
R10 1K R11 1K 110 D12 19 D13 A19 17 A16 /RESET 10
WAIT
5 GND GND 12 1N4148
TXD1 D13 A17 GND GND 1K 0.5R
109 20 D14 A20 16 6 11
R7 C13 C12 C15 C14 C16 1 RXD1 D14 21 D15 A18 27 /RD JP17 7 VCC VR 10
PB14 D15 VSS 7432 IA1 I1 C
22K 2 11 46 8 9
PB15 /WE VSS A 1 PHA Phase I0
1K 0.1uF 48 -CS0 26 47 -A 3770A C40 820pF
VREF 3 -CS0 59 /RD 28 /CE #BYTE U3B 2
VSS -RD /OE B 3
R8 10uF 0.1uF 12 54 /RAS 4
0.1uF 0.1uF 22 VSS -CS5 58 -HWR /RAS 29F800 6 -B 4 IA0
VSS -HWR +STB 5
31 57 -LWR 5
VSS -LWR -LWR /STROBE 6 +24V
40 53 -CS4 -CS4
+5V 52 VSS -CS4 50 -CS2 +5V
U4 VSS -CS2 -CS2 HEADER 6 B
61 95 74132
VSS AN7 ETYPE -B
16
72 49
96 VSS CASH 51 CASH R21 1K
VSS CASL CASL U10 R40 U17
14 11 106 CASL C41 R26 1N4148
VCC
-KCLK
TXD 13 T1I T10 12 VSS CASH 1 42 +5V D8 1 16 D7

PA15
PA11
PA10
IRQ1
IRQ0
AN4
AN5
AN6
RXD R1I R10 +5V VCC VSS CUT_P MB E

PA9
PA7
PA8
7 10 2 41 +5V 820pF 56K 2 15

RTS T2I T2O D11 D0 D15 D0 1K T MA
8 9 R22 D10 3 40 D1 3 14 R28
CTS R2I R2O C20 4 D1 D14 39 JP13 C42 0.015uF 4 VMM VMM 13 R27
2.7K D9 D2 JP29
69
68
67
66
65
64
63
60
62
92
93
94
C17 4 1 5 D2 D13 38 5 GND GND 12 1N4148

4 1 D8 D3 D12 D3 1 1 2 GND GND 1K 0.5R
1.0uF 6 37 6 11
5 3 7 VCC VSS 36 R77 R78 2 3 4 7 VCC VR 10
5 3 D12 D4 D11 D4 3 Y 5 6 IB1 I1 C
VSS
T2 T3 T4 T5 8 35 JP24 JP23 8 9
ON_24V PEELER D13 D5 D10 D5 4 X 7 8 PHB Phase I0
6
1.0uF LT1281_0 R20 1K 9 34 C43 820pF

CINTR D14 D6 D9 D6 9 10 1 1
C24 10 33 47K 47K 3770A
V+ TCLKA D15 D7 D8 D7 CUTTER 11 12 2 2
15
0.1uF 11 32
6
-KCLK NC NC X 13 14 IB0
C18 R17 6.8K 12 31 L-Platen Sensor R-Platen Sensor
CUT_P NC -LCAS CASL 15 16 Y
13 30
1.0uF C19 C65 R14 1K SJP2 -LWR 14 -LWR -UCAS 29 CASH +5V 17 18 CT_SG
KEY1 SJP1 /RAS -RD -OE /RD 19 20
1.0 uF 1.0 uF 15 28 JP10
R15 NC A9 A9
KEY2 1K 16 27 A8 Baby_cutter JP21 +24VS
R18 R19 17 NC A8 26 KEY1 1
JP7 R90 A1 A0 A7 A7 +24VS KEY2 2 1
1K 47K 18 25
R65 220R KEY3 A2 19 A1 A6 24 A6 KEY3 3 2
47K A3 A2 A5 A5 4 3
R91
C68
C22
C21
20 23 JP18
R66 VREF A4 A3 A4 A10 5 4
R13
R12
R16
C23
22K 21 22
SJP1 VCC VSS JP16 6 5 1 +24VS
R67 +5V +5V 7 6 2
0.1uF
0.1uF
0.1uF
220K U18 +5V

DRAM 1MX16 1 8 3
47K
22K
0.1uF
47K
47K
U7 220R HEADER 6
8
9
ULN2003 R76 2 9 4 GND
C48 1 16 3 KEYPAD 9 5
VCC
VCC
+5V 6 7 LED1 2 I1 O1 15 R75 220R 4 6
0.1uF SCL WC LED2
1 3 I2 O2 14 +5V 5 7
A0 ON_SEEX I3 O3 ON_SEEX 6 8 +5V
5 2 +5V LED3 4 13 JP20 TM
R74 1K SDA A1 3 JP15 5 I4 O4 12 KEYPAD 9
GND
A2 R34 ON_24V VCC

220R 6 I5 O5 11 R89 220R 10 DO
GND
1 SEE_EN 7 I6 O6 10 11
JP4 2 CT_SR I7 O7 RY2 +24V 1 2 12 /STB2
3 DI 3 4 13 /STB1
4
X24C02 MEDIA R35 0R 4 +24VS CLK 5 6 14 CLK
8
R68 +5V R36 +5V /LATCH 7 8 15 /LATCH
PAPER SENSOR BEO 9 10 /STB1 16 /STB3
SJP2 R94 0R CT_SG
R92 +5V R87 /STB1 11 12 /STB2 17 DI
JP5 R31 220R JP14 3.3K P2 13 14 18
1K JP2 /STB3 /CON3
47K 220R R93 5K 1 /CON4 15 16 /CON5
SEE_ENX HEADER 18
1 1 6 17 18 TM
6 3 2 2 V+ 19 20
C49 MODE 2 R41 R43 R45 R47
3 RXD 7 R42 R44 R46 R48
0.1uF RIBBON IR LED
9 4 RTS 3 +5V HEADER 10X2
R32 0R SEE_ENX ON_SEEX JP2S TXD 8
RIBBON SENSOR CTS
R33 4
1
220R
5 2 3.3K +5V JP1 9
-CS0 BD-CS0 2
1K
5
8 IR LED 3.3KX8
EX-CS
R49
R64
RS232
+5V
4 1 R37 JP12 P1
-CS2 EX-CS
7 1 1 19
BD-CS0 R38 220R 2 /STROBE
CD0 2 20
3 3 21
PEELER 4 CD1
4 22
R39 0R CD2 5 23
CD3
PEELER SENSOR 6 24
JP27 CD4
3.3 K 7 25
CD5 8 26
JP3 1 CD6
9 27
B1 2 +5V CD7 R62 JP19
AC JACK /ACK 33R 10 28
3 JP22 JP11 R61 33R 11 29
4 1 2 BUSY D0 1 2
12 30
T1 19V AC 1 -LWR 3 4 /RD PE R63 33R 13 31 D1 3 4
2 A20 5 6 A19 D2 5 6
D1 14 32
3 A18 7 8 A17 D3 7 8
A16 A15 15 33 D4
4 9 10 16 34 9 10
+24V A14 11 12 A13 D5 11 12
B2 2200uF/35V 2200uF/35V 2200uF/35V 17 35
- + A12 13 14 A11 18 36 D6 13 14
+24V A10 15 16 A9 D7 15 16
ZD10 ZD11 ZD12 ZD13 ZD14 ZD15 ZD16 ZD17 ZD18 ZD19 ZD20 ZD21
A8 17 18 A7 A1 17 18
C1 C2 C3 C4 C5 ZD2
A6 19 20 A5 A2 19 20
47V/1W A4 21 22 A3 CENTRONICS -RD 21 22
2200uF/35V 2200uF/35V 5.6 5.6 5.6 5.6 5.6 5.6 5.6 5.6 5.6 5.6 5.6 5.6
8A/600V A2 23 24 A1 -LWR 23 24
P_GND A0 D7 C26 C27 C28 C30 C31 C32 C33 C34 C35 C36 C37 C44 -CS6
25 26 25 26
D6 27 28 D5 KINTR 27 28 -KCLK
SW1 U20 D4 29 30 D3
6.8KX9 +5V 29 30
L1 2200pF 47pFX8
D2 31 32 D1 470pF
1 2 ZD22 2200pF 2200pF
Vin SW +5V A21 33 34 /EX-CS
AC SWITCH 470uF D0 HEADER 15X2
5 4 D2 C6 35 36 5.6 C29
-ON FB ETYPE 37 38 2200pF R72
R50 R53 R56 R58 R60
GND
39 40 /FAULT R51 R54 R57 R59

1N5819 470uF 33R
External Slot
ROCKET SWITCH 250V/10A Size Document Number Rev
LM2575-5 A200 MAIN BOARD 48-A2001-001
3
0.2
Date: Tuesday, October 22, 2002 Sheet 1 of 1

9.4 Schematic of Panel Board
HEADER 6 S1
KEY1
1
2 power
3
4 +5V
5 GND error
6
J1
9.5 Schematic of Various Sensor Boards
The circuit of all the sensor board (Media sensor board, Ribbon sensor board and Dispensor board ) are identical but only
being different in lay out
JP1
OC1
1
1 3
2
2 4 3
4
R359F
48-A2003-001
Paper Sensor
JP1
OC1
1 3 1
2
2 4 3
4
R359F
48-A2005-001
Dispenser
Sensor
JP1
OC1
1
1 3
2
2 4 3
4
R359F
48-A2004-001
Ribbon Sensor

9.6 Wiring Diagram
Panel Board Motor Thermal

MOTOR Sensor
JP16 JP17 JP4

Main Board
JP18 Thermal Print Head
JP24 Print Head

Open Sensor
JP3 JP15 JP2-1 JP14 JP12 JP13
AC Adaptor Media sensor IR LED Ribbon sensor Connect sensor

( 19 VAC ) Board Board Board(JP1)
Dispensor sensor Cutter Module

Board

9.7 Exploded Drawing
Confidential Information 42
SATO/ARGOX Technical Documentation

10. Major & Recommended Spare Parts
Major Parts
part number description
55-A2001-001 CX400 Main board
55-A2002-001 CX400 Panel board
55-A2003-001 CX400 Paper sensor board
55-A2004-001 CX400 Ribbon sensor board
71-07034-165 Hitachi HD6437034F20,20MHz
23.80013.001 Thermal print head
50.A2002.001 Set of CX400 IR LED Cable
50-A2003.001 Set of Motor Thermister for cx400
50-A2002-001 Set of Platen Switch Cable for CX400
98-21402-101 Power Adaptor ,110 V
98-21401-051 Power Adaptor, 230 V ,CE
98-20402-103 Power Adaptor for UK
98-A2002-001 Power Adaptor,230 V , TUV
22-80024-002 Stepping motor, 7.5 degree
39-A2001-001 TOP COVER
39-A2003-001 BOTTOM
39-A2004-001 TOP COVER WINDOW
39-A2002-001 MID-COVER
39-A2006-001 CHASSIS
35.A2011.001 Roller
RECOMMENDED SPARE PA RTS:
part number description

23.80013.001 200 DPI Thermal Print Head
47.A2001.001 Unwoven Fabric
35.A2011.001 Roller

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CX400 Technical Manual (Rev 1.

CX400 Technical Manual

SATO /ARGOX Technical Documentation Confidential Information 1

3. CONTROLS AND INDICATORS........................................................................................................... 7

5. SELF-DIAGNOSIS AND CALIBRATION......................................................................................... 10

6. OPTIONAL PARTS INSTALLATIONS............................................................................................. 14

8. MAINTENANCE AND TROUBLE SHOOTING................................................................................ 21

10. MAJOR & RECOMMENDED SPARE PARTS ........................................................................ 45

SATO /ARGOX Technical Documentation Confidential Information 2

Method : Thermal Transfer and Direct thermal

Rotation: 0, 90, 180, 270 degree, 4 direction rotation

2.4 Bar code

SATO /ARGOX Technical Documentation Confidential Information 3

Max Label Roll Diameter : 127mm ( 5 )

2.7 Operating environment

Electrical: AC 90VAC to 250VAC 50-60 Hz

2.8 Physical dimension

Weight : 3.67kg ( Transformer Adaptor Included )

2.9 Communication specifications

SATO /ARGOX Technical Documentation Confidential Information 4

2.9.1 Serial interface specification

Pin Signal Description

2 Received Data, RxD Input. Serial Received Data

3 Transmitted Data, TxD Output. Serial Transmitted Data.

4 Data Terminal Ready, DTR Always maintai n at high state ( +10 V )

5 GND Signal Ground

6 Data Set Ready, DSR Shorted with Pin 4 (DTR)

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2.9.2 Parallel interface specification

2.9.3 Pin assignment and descriptio n

Pin Signal Description

13 Select (high) Always maintain at +5 V

14 Supply Ground N.C.

16 Logical Ground GND

17 Chassis Ground GND

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3. CONTROLS AND INDICATORS

3.1 Front panel

3.2 Rear panel

Centronics connector (parallel port)

RS232 connector (serial port)

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Parallel External Media Feed Knockout

Power Jack for 19 V AC Input

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4.1 Cutter mechanism

4.2. FONT module

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5. Self-Diagnosis and Calibration

5.1 Self Diagnosis

The Contents and Information in Self Test Label are as followings,

5. Accumulated Print length

7. Media Sensor Used

10. Control Code Definition

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11. Pitch Offset

12. Accumulated Cut Count

13. Memory Slot I

14. Memory Slot II

5.2.1 To Calibrate Media Sensor

1. Install well the Media and Ribbon ( TT mode )

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< note 1 > < ESC> = 0x1B,

Printhead Open Sensor