Adrian Melan

Mobile Phone: 805-202-6384

Secondary Phone: 928-919-4164
E-mail: adrian_j_melan@yahoo.com

MEDICAL RECORDS CLERK, CUSTOMER SERVICE,

TELECUMUNICATIONS SALES, CAREGIVER

SUMMRY OF QUATIFICATIONS

Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable,
and punctual.
Recognized for long hours, commitment to customers, attention to detail,
professionalism, and follow-up.
Resourceful, energetic, competent, multi-task and results-oriented.
Competent using software including: Windows, Word, PowerPoint, E-mail, and the
Internet.

AREAS OF STRENGHTS

Communications.
Efficiently operated copy and fax machines to reduce equipment misuse.
Promptly answered telephone calls to reflect professional corporate image.
Designed comprehensive filing system, reliably filed and retrieved confidential records.
Developed a through understanding of operating cash registers, automatic ticket issue
machines, and other computerized equipment within the store.
Established and maintain effective business relationships with external and internal
customers, improving communication between customers and company.

EMPLOYMENT HISTORY

Act Advanced Call Center Technologies, San Luis, AZ

ALWB Agent for AT&T & Direct TV, Cingular, 2009-2009

Loving Care Assisted Living, Yuma, AZ

Certified Caregiver, 2008-2008

Best western Coronado, Yuma, AZ

Housekeeping, 2004-2004

Wendy’s, Yuma, AZ
Cashier, drive thru, sandwiches, 2001-2001

EDUCATION

H.S, Vista, 2008 Yuma, AZ

Currently Participating in Diploma Classes Online

SKILLS

Group Event Planning, Needs Assessment, Back and Front Office Operations,
Filing, Records Management, Procedure Development/Refinement, Answering Phones,
Typing, Taking

COMPUTER PROGRAMS

TCS, WINDOWS, ASON/NEW #’S

ASON/CHECK IF # PORTABLE
CCS, PASSWORDS MELITA,
WOW CINGULAR, EXPRESS PAY
CPSOS, DIRECT T.V NETWORK
CALIBRUS, ALWB NOTES SALES
PHONE DIALER INBOUND/OUTBOUND
CLOSER COUPONS, SIG

VOLUNTEER

Sunset Medical Group, Yuma, AZ

Medical Records Clerk, 2005-2005
Maintained medical records, receiving commendations for thoroughness and accuracy in
completion of reports and patient documentation. Established and maintained excellent
client relationships, providing medical expertise and consultation on a regular basis to
several independent local clients. Improved customer relations skills by practicing
techniques to exercise diplomacy and employ active listening skills.

La Mesa Care Center, Yuma, AZ

Activities Department, 2005-2005
Developed trust, personal rapport, and strong working relations with volunteers and staff.
Provided receptionist and office support services to maintain quality customer services
and timely response to requests. Analyzed problems, formulated options, and presented
solutions offering win-win outcomes. Demonstrated personal care and attention to all
class attendees, resulting in fitness center’s highest ratings on class evaluations.

REFERENCES PHONE NUMBER

Sonia Harris (928)726-5950

Robert (928)920-9085
Cassandra (928)919-4164
Jesse (805)202-6568