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Running head: ACTIONS APLTW

Edited by: Cyndi H.

Actions Speak Louder than Words

Project 2: Modes of Communication

Nauras Faiyazuddin

Louisiana State University

March 6th, 2017

Author Note

This paper was prepared as a draft for English 2001, taught by Miss Jean Coco. It is to be revised

furthermore for the final draft to be submitted in due time. This paper focuses on non-verbal

communication.
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Actions Speak Louder than Words

Preface:

The rating I give for focus is a -2, organization is a 1, development is a 1, and audience,
awareness, and voice is a 1 as well. A justification for giving myself a 5/12 is because this rough
draft gave me the room I needed to write down my thinking and list my information researched,
in order to have a jab at the paper. It gave me the opportunity to organize my unorganized
thoughts in order to organize them. This paper works the best with organization so I wanted to
keep that in check by making this rough draft a type of test trial or brainstorm, thus the low
rating given since I can most defiantly improve my paper and incorporate all of my objective
ideas accordingly. The introduction for sure is working well in this draft, its a great start and I
already after finishing the draft, found good information to enhance the introduction further. I
want the flow to be good from introduction to body paragraphs so thats why I feel its strong in
that way. The overview of genres paragraph is getting somewhere, its very rough but has
positive spots to it which allows me to take away the things that bog it down.
Some questions or concerns I have about the draft is how to really introduce the
examples/type of mode. Its hard figuring out ways to approach talking about them so I am
struggling in that manner. Also, how to limit but not say too little about a certain example, its
hard finding the happy medium, so how do you suggest I find that? How are you including charts
and pictures, are they on a page by themselves and you reference them in that manner? If so, how
do you keep ideas original and make sure to summarize and paraphrase to the best of your
ability? Its difficult to shape words into your own words, so how do you tackle that particular
obstacle. Plus, what are the good parts to my paper that you see, and where do you feel like I
need to improve?

Actions Speak Louder than Words

Introduction

Communication is considered to be one of the most important aspects of nursing and involves

various modes. All nurses are responsible to uphold each mode of communication and fully

understand and apply it to their line of work; Nurses are considered an important focus for

change; for enhancing a persons non-verbal skills, for improving their learning environment and

for ultimately improving their social development (Chambers 1). Therefore, the particular mode

of communication that will be highlighted throughout this paper is nonverbal communication

which also goes by as therapeutic communication. Nonverbal communication (NVC) works

with other modes of communication but mainly focuses on communication that does not involve
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speaking. It is an important system of communication to help people who have issues with

speaking or may suffer from a disability. Nurses can use various charts, models, and research

studies to see examples of NVC and incorporate it into their work. At the same time, nurses

whether first-year or more need to have NVC in order to recognize patients emotions based on

three categories that will be discussed further throughout this analysis. I think the introduction can

be compressed into a smaller paragraph

Overview of Genres

There are three distinct groups that make up nonverbal communication and involve the body,

ones face, and touch. These three categories narrow down and explain nonverbal situations in

order to display the nonverbal mode in action. Inside of each of these groups are descriptions and

examples of nonverbal communication taking place, as well as the importance of therapeutic

communication working successfully. Communication with the body involves body language,

posture, and body odor. Moreover, the body gives off cues for patients to interpret their feeling

and attitudes, thus body language, posture, and odor are key factors in assisting a nurses

attention to a patient. The face displays multiple instances of communication including facial

expressions, eye contact, and awareness. Last but not least, touch is the most optimal approach to

forming a relationship with a patient, it can involve the smallest movements, but at the same time

can create the biggest impacts. Overall these three categories can be seen through physical

gestures, educational texts, and certain charts/diagrams.

Body

-table 2 from use of NVC skills to improve nursing care

-use example from camera cues article once articles link starts working

From the article Use of Non-verbal Communication skills to improve nursing care, there is a
table that highlights major body movements. Theres altered gesticulation, which involves
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excessive movement of arms, incongruous arm movements, and reduced use of arms or lack of
expression. Posture is also a big deal, it involves too slouched a posture for the situation or too
alert/rigid a gesture for the situation (Chambers). These minor body movements may seem too
particular but really effect the patient as a nurse displays his her herself in that manner. Add an Commented [CH1]: Add an example or are you using the
example or are you using the chart as the example? chart as the example?

Face

-body language facial expressions experiment (maybe implement chart)

-the book maybe or another source

These findings indicate that patients use laughter to express joy at the time of interaction. The

responses of the nursing staff tended to be smaller because they sought to maintain a more

professional demeanor when providing care. In the data in this table, the types of facial

expressions found (Figure 1) were used during interaction between nursing staff members and

patients, so that the message would be conveyed to the receiver during the care process (Rezende

RC). These expressions are not only positive and negative, but also neutral. Few expressions

showed correspondence between members and patients and cause a lack of communication to

take hold. Add a transition sentence to this paragraph and the one before it Commented [CH2]: Add a transition sentence to this
paragraph and the one before it
Touch

- Touch example from use of NVC skills to improve nursing care

- Maybe include an example from the book as well

For example, a client is observed by a profession for using very hard grasping and the client had

very limited speech capabilities (Chamber 4). He would strongly grab nurses hands and hurt

them in the process making the nurses feel annoyed and in pain from his actions, not realizing

thats how he tries to communicate. The client used this nonverbal approach to speak in his own

way, which may not have been the best way, but it got the point across when he needed attention.

Yet at the same time it distracted nurses from decoding his message. Therefore, the client was
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shown other means of communicating, building a relationship with patient and nurse. The

decision-making process went as follows through this flow chart of sorts: Firm grasping ->

excessive touching -> altered touching (Chambers 4). This model or flow of information

describes the process that a nurse should use when deliberating what to do when evaluating a

patients touch/actions.

Common Pitfalls

The pitfalls include those who want to improve the lack of education on teaching nursing

students the nonverbal aspect of communication with patients; while also providing as insight

into just how far the issue has spread, especially with patients that cannot physically speak due to

ventilation issues (Lawson). Interpersonal communication is as prominent as it was in 1858, and

concerns just how much damage can be done by what is said to a sick patient (Lawson).The

patients are given false hope or no hope and thus suffer from receiving the wrong form of verbal

communication. Nurses need to take action on the lack of education on therapeutic/nonverbal

communication and continue to research and experiment with it using all races, genders, and

professions in the nursing field in order to have better more diverse results with nonverbal

communication. If interpersonal communication is as highly valued as it is, then there needs to

be more lessons and information about the importance of nonverbal communication and how it

cures the pitfalls of other types of communication in nursing (Lawson).

Conclusion

Thus, nonverbal communication is the most ideal form of communication that can be used in

Nursing. It features more show, dont tell abilities and creates a better relationship with

patients. What may seem as common as speaking, may not be as common in the health care field

where body language, facial features, and touch dominate communication with everyone.
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References

Chambers, S. (2003). Use of non-verbal communication skills to improve nursing care.

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British Journal of Nursing, 12(14), 874. Retrieved from

https://search.proquest.com/docview/199491876?accountid=12154

Kluge, M. A., PhD., & Glick, Linda,M.Ed, L.P.C. (2006). Teaching therapeutic

communication VIA camera cues and clues: The video inter-active (VIA)

method. Journal of Nursing Education, 45(11), 463-8. Retrieved from

https://search.proquest.com/docview/203942214?accountid=12154

Lawson, M. T. and Schwab Jones, J. (2011). Interpersonal Communication: Nurse--patient.

In J. Fitzpatrick, Encyclopedia of nursing research. New York, NY: Springer Publishing

Company. Retrieved from

http://libezp.lib.lsu.edu/login?url=http://literati.credoreference.com/content/entry/spennur

res/interpersonal_communication_nurse_patient/0

Rezende RC, Oliveira RMP, Araujo STC, Guimaraes TCF, Espirito Santo FH, Porto IS.

Body language in health care: a contribution to nursing communication. Rev Bras

Enferm. 2015;68(3):430-6.

http://dx.doi.org/10.1590/0034-7167.2015680316i

Formatting/Requirements for Project 2

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- Abstract needs to be included at the beginning of the paper giving a brief one paragraph

summary of what the paper is about and what the audience will be able to gain from it

- Include Keywords (in italics) after abstract

- Article has more than author, use all names first and then just use the first one and add et

all after it

- Use headings/headers, main ones/level 1 or subtopics/level 2 or 3

- Reference page: things are double spaced but close together and are in hanging indention

style, references are on a new separate page by themselves

o Keywords

Therapeutic communication, body language, facial expressions, nonverbal

communication, eye contact

o Abstract

This paper researches the important information on a particular mode of

communication in nursing. That mode being nonverbal communication,

and the all the aspects which make it an effective mode of communication.

In this paper, there are three distinct examples which define nursing; using

three different articles/references