Sales force content

Cloud Computing Concepts

Introduction
Evolution of Cloud Computing
Comparisons with other computing techniques
Key characteristics of cloud computing
Advantages/Disadvantages
About vendor companies who are leading in each of the individual services
Classification of Cloud Computing
Based on as a service model
PAAS (Platform as a service)
SAAS (Infrastructure as a service)
IAAS (Infrastructure as a service)
Based on deployment or access model
Public Cloud
Private Cloud
Hybrid Cloud
CRM Concepts
What is CRM?
Common business issues faced by companies today
How CRM can help?
What CRM brings to business?
Evolution of CRM
Business value of CRM
What CRM means to you as a user?
How Customers benefiting from CRM
A view of available of CRM products from IT industry
Sales cloud overview
Service cloud overview
Salesforce.com Overview
Overview of products
Sales Cloud
Service cloud
Collaboration cloud
Force.com
Database.com
Data.com
Editions and Pricing
Personal edition
Contact manager edition
Group Edition
Professional edition
Enterprise edition
Unlimited & performance edition
Developer edition
 Partners of Salesforce.com
Developerforce.com
Dreamforce.com
Appexchange.com
Environmens in Salesforce
Sandbox
Types of sandboxes and purposes Production
Force.com Build Apps
Basics of Force.com Apps, Tabs, Objects, Forms, Links etc
Benefits of Force.com platform
Technologies behind Force.com Platform, Multitenant Architecture, Meta data
driven model, Web services APIs, Apex, Visual Force, Sites and App exchange
Database, Security, Sites, Mobile, App Distribution and Integration
Create an application to demonstrate force.com
Create an application
Creating s-objects
Creating tabs
Creating fields
Adding Relationships
Creating reports and dashboards
Using Formulas and validation rules
Using workflow and approvals
Adding business logic with Apex Triggers
Adding tests to your application
Building a custom user interface using Visualforce
Creating a App with Force.com
Apex Cloud Computing Language
Introduction to Apex Code
Types of statements with syntax as well as perfect examples
Memory statement
athematic statement
control statement types skipping, iterative, jump
input statement
output statement
Exception handling
Collections
Annotations
Assertions
Database statements like DML, SOQL/SOSL
Language Constructs
Invoking Apex
Classes, Objects and Interfaces
Apex Design Patterns
Triggers
Testing Apex
Dynamic Apex
Batch Apex
 Schedule apex
Debugging Apex
Exposing Apex Methods as web services
Invoking call outs using Apex
Deploying Apex
Methods types
Integration
WEBSERVICES concept with following Apis
SOAP API
REST API
Visualforce Custom user interfaces
Introduction
Styling VF pages
Standard Controllers and Standard List Controllers
Custom Controllers
Extensions usage and purpose
MVC architecture explanation and implementation
Advanced examples
Overriding buttons, links and tabs with VF
Using static resources and custom components
Dynamic VF Bindings and Components
Integrating e-mail with VF
Rendering with VF
Templating with VF
Using JavaScript in VF Pages
Best Practices
Other Features
APIs, Tools, Documentation, Releases, Code Samples, Best practices, Deployment
guide, Data Migration and Cheat sheets etc.
Admin Concepts
Creation of users and monitoring users
Providing Schema level security
Profile creation
Purpose of profile & how it is restricting users
Permission sets creation
Purpose of permission sets
Providing Record Level Security
Roles and sub ordinates creation and what is their purpose
Public groups
Queues
Providing security to users data
Organization wide defaults
Sharing Rules types
Manual sharing
Condition based automatic sharing of records between users
Data migration
Different ways data enters into Salesforce org
 Data loader, Import wizard
Automations
Workflows
Approval Process
Process builder
Differences between workflows/approval process/process builder/triggers
Analytical items
Reports
Dashboards