PROJECT REVISION

GLOS83 – Global Initiative to Fight Human

Project Number and Title Trafficking (UN.GIFT)
Approved duration April 2007 - 31 December 2010
Revised duration No change in duration.
Location Vienna
Theme 1: Rule of law
1.1: Ratification and implementation of conventions
and protocols
1.2: International cooperation in criminal justice
matters
1.3: Criminal justice systems: more accessible,
accountable and effective
Strategic Theme, Result Area, Result*
Theme 2: Policy and trend analysis
2.1: Threat and risk analysis

Theme 3: Prevention, treatment and

reintegration, and alternative development
3.1: Community-centered prevention
3.8: Assistance to victims
Executing Agency/ Office United Nations Office on Drugs and Crime
Overall budget (previously approved): US$15,783,475 (no change)
In-Kind Contributions*
* As they appear in UNODC Strategy.

Brief Reason for Project Revision

The purpose of the project revision is to reflect changes in the project’s staff structure to
improve the overall management of UN.GIFT and for the development of UN.GIFT’s
virtual knowledge hub.

There is no substantive change to the project’s overall or immediate objectives, overall

budget nor in the project’s duration.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010.
Page 1 of 17
1. Change in project Objective (if any)

The project objectives remain the same, namely:

Objective 1: To foster awareness, global commitment and action to counter human trafficking
in partnership with different stakeholders including governments, the international
community, non-governmental organizations and other elements of civil society and the
media; and

Objective 2: To create and strengthen support structures for victims of trafficking.

2. Change in problem condition (if any)

N/A

3. Change in project Outcomes

N/A

4. Change in assumptions (if any)

N/A

5. Change in project management mechanisms and structures (if any)

5.1 Project execution

The current project revision includes one additional position for project management in order
to improve the management and financial oversight of the project and to address the change
in project staff with the reassignment of the Project Officer to the position of Executive
Officer within the ODG/OED.

The project revision also foresees additional short-term staff with background on information
technology who will be supervised by the Information Technology Service (ITS) and
temporarily assigned for the development of the UN.GIFT virtual knowledge hub (Output
1.2). The related costs for the additional positions were reflected in budget lines 1100 and
1300 of the overall budget.

5.2 Day-to-day Implementation

As per existing arrangements, the project will continue to be managed under the overall
guidance and supervision of the Senior Manager to whom all project staff report. The Senior
Manager holds full management responsibility for UN.GIFT and is responsible for the
achievement of project objectives of headquarters and field-led activities. The Senior
Manager provides strategic direction to the overall work plan of UN.GIFT and oversees day-
to-day operations to assure the programmatic and financial delivery of UN.GIFT objectives.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
Page 2 of 15
5.3 Project Steering Committee
The project will continue to be managed by UNODC in cooperation with the UN.GIFT
Steering Committee members, namely, the International Labour Organization (ILO), the
International Organizations for Migration (IOM), the Office of the High Commissioner for
Human Rights (OHCHR), the Organization for Security and Cooperation in Europe (OSCE)
and the United Nations Children’s Fund (UNICEF).

6. Changes in Project Monitoring, Reporting and Evaluation (if any)

N/A

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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 7. Revised Project Budget for GLOS83

Calendar Calendar Calendar Total approved

Budget Calendar year year year budget (modular Additional
Description
line year <2009 2009 2010 2011 budget) funding needed Overall budget

a b c d (1)=sum (a thru e) (2)= (3)-(1) (3)

1500 Travel in projects 414,815 187,400 143,400 100,000 845,615 - 845,615
15-99 Total Travel 414,815 187,400 143,400 100,000 845,615 - 845,615
1100 International Experts 792,125 747,100 897,500 690,500 3,127,225 - 3,127,225
1150 Short-term Intern. Consultants 975,841 261,200 250,000 100,000 1,587,041 - 1,587,041
1300 Admin. Support Personnel 277,047 42,100 82,400 70,000 471,547 - 471,547
1400 UN Volunteers - - - - - - -
1600 Other Personnel Costs 53,717 215,400 121,200 10,000 400,317 - 400,317
1700 National proj. staff and cons. 471,231 - - - 471,231 - 471,231
19-99 Total Personnel 2,569,960 1,265,800 1,351,100 870,500 6,057,360 - 6,057,360
2100 Sub-Contracts 1,929,446 73,800 162,000 213,860 2,379,106 - 63,860 2,315,246
2200 Grants to institutions 16,667 140,000 500,000 100,000 756,667 - 756,667
29-99 Total Subcontracts 1,946,113 213,800 662,000 313,860 3,135,773 - 63,860 3,071,913
3100 Individual fellowships/Training 51,082 10,700 - - 61,782 - 61,782
3200 Study Tours - - - - - -
3300 In-service training - - - - - -
3400 Group Training - - 200,000 - 200,000 88,225 288,225
3500 Meetings 3,228,852 168,100 300,000 66,600 3,763,552 236,448 4,000,000
39-99 Total Training 3,279,934 178,800 500,000 66,600 4,025,334 324,673 4,350,007
4100 Expendable equipment 5,984 2,000 25,000 - 32,984 - 32,984
4200 Non-expendable equipment 30,470 2,100 20,000 - 52,570 - 52,570
4300 Premises 26,117 14,000 6,700 - 46,817 - 46,817
4500 Equipment - Local procurement 8,692 - - - 8,692 - 8,692
49-99 Total Equipments 71,263 18,100 51,700 - 141,063 - 141,063
5100 Operation and maint. of equip. 17,459 24,300 50,000 - 91,759 - 91,759
5200 Reporting costs 9,583 5,000 27,900 - 42,483 - 42,483
5300 Sundries 116,215 18,600 25,000 27,430 187,245 - 187,245

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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5400 General Operating Expenses 77,427 26,100 120,000 - 223,527 - 223,527
59-99 Total Miscellaneous 220,685 74,000 222,900 27,430 545,015 - 545,015
90-99 Project Subtotal 8,502,770 1,937,900 2,931,100 1,378,390 14,750,160 260,813 15,010,973
5601 PSC to Reporting Agency 9,258 - - - 9,258 - 0 9,258
5602 PSC to UNODC - UNODC impl.proj 427,871 81,400 142,100 64,800 716,171 20,000 736,171
5603 PSC to UNODC on shared proj. 4,873 17,200 5,000 - 27,073 - 27,073
56-99 Project Support Costs 442,003 98,600 147,100 64,800 752,503 19,999 772,502

99-99 Project Total 8,944,773 2,036,500 3,078,200 1,443,190 15,502,663 280,812 15,783,475

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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 8. Revised Work and Monitoring Plan 2008-2010
N/A.

9. Composition of project team for 2010

Level Title Duty station Comments

D1 Senior Manager Vienna

P4 Programme Officer Vienna

P3 Programme Officer (Strategy and Partnerships Vienna

Specialist)

P3 Executive Officer (ODG/OED) Vienna 2.5 w/m from

UN.GIFT, up to USD
25,000 per annum.
Temporary Knoweledge Management Specialist Vienna
Appointment (P3)

UNOPS-ICA Civil Society and Victim Support Focal Point Vienna

UNOPS-ICA ITS/OPS Contractor Vienna USD 29,600 allotted

in the OPS segment

P2 Information System Assistant Vienna 3 w/m, USD 36,000

allotted in the
ITS/UNOV budget
segment
G6 Computer System Assistant Vienna 2 w/m, USD14,400
allotted in the
ITS/UNOV budget
segment
Consultant Joint Programes and Private Sector Associations Vienna

Consultant Private Sector Focal Point Vienna

G5 Programme Assistant Vienna

L4 Crime Prevention Expert Panama Cost-shared with the

container programme.

L3 Crime Prevention Expert Addis Ababa Under recruitment.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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11. Annex I. Terms of Reference

Programme Officer/Programme Coordinator - P4

Organizational Setting and Reporting Relationships: The position is located in the United
Nations Global Initiative to Fight Human Trafficking (UN.GIFT), Division of Operations, at
UNODC, Vienna. The Programme Officer will report to the UNODC/UN.GIFT Senior
Manager. The focus of the job is to lead the implementation, monitoring and evaluation of
programmes, operations and other activities in an assigned functional area.

Responsibilities: Within delegated authority, the Programme Officer will be responsible for
the following duties:

• Develops, implements and monitors UNODC/UN.GIFT project development and

implementation; reviews relevant documents and reports; identifies problems and issues
to be addressed and initiates corrective actions; liaises with relevant parties; ensures
follow-up actions.
• Performs consulting assignments, in collaboration with UNODC sections and units,
through interactive sessions and meetings and assists in developing the work plans
UNODC/UN.GIFT uses to manage change.
• Researches, analyzes and presents information gathered from diverse sources.
• Coordinates policy development, including the review and analysis of issues and trends,
preparation of evaluations.
• Generates survey initiatives; designs tools; reviews, analyzes and interprets responses,
identify problems/issues and prepares conclusions.
• Organizes and prepares written outputs, e.g. draft background papers, analysis, sections of
reports, inputs to publications, etc.
• Provides substantive backstopping to consultative and other meetings, conferences, etc.,
to include proposing agenda topics, identifying participants, preparation of documents
and presentations, etc.
• Initiates and coordinates outreach activities representing UNODC/UN.GIFT; conducts
training workshops, seminars, etc.; makes presentations on assigned topics/activities.
• Leads and/or participates in large, complex field missions, including provision of
guidance to external consultants, government officials and other parties and drafting
mission summaries, etc.
• Coordinates activities related to budget funding (programme/project preparation and
submissions, progress reports, financial statements, etc.) and prepares related
documents/reports (pledging, work programme, programme budget, etc.).
• Performs other duties as required.

Work implies frequent interaction with the following:

Establish and maintain relationships with counterparts, senior officers and technical staff in
relevant Secretariat units and in UN funds, programs and other UN specialized agencies, in
particular with UN.GIFT Steering Committee partner organizations;
Representatives and officials in national governments, international organizations,
consultants.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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Results Expected:
Develops, implements, monitors and ensures support to effective leadership and management
of UN.GIFT; demonstrates timely delivery of outputs in accordance with overall objectives
and policies. Plays a lead role in identifying significant issues and develops well-reasoned,
innovative approaches to deal with these issues. Serves as an effective spokesperson
internally and externally and forms strong partnerships with relevant parties.

Competencies:
• Professionalism: Knowledge and understanding of theories, concepts and approaches
relevant to trafficking in persons. Ability to identify issues, analyze and participate in the
resolution of issues/problems. Ability to apply judgment in the context of assignments
given, plan own work and manage conflicting priorities. Shows pride in work and in
achievements; demonstrates professional competence and mastery of subject matter; is
conscientious and efficient in meeting commitments, observing deadlines and achieving
results; is motivated by professional rather than personal concerns; shows persistence
when faced with difficult problems or challenges; remains calm in stressful situations.
Takes responsibility for incorporating gender perspectives and ensuring
the equal participation of women and men in all areas of work.
Communication: Speaks and writes clearly and effectively; listens to others, correctly
interprets messages from others and responds appropriately; asks questions to clarify, and
exhibits interest in having two-way communication; tailors language, tone, style and
format to match audience; demonstrates openness in sharing information and keeping
people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational
goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn
from others; places team agenda before personal agenda; supports and acts in accordance
with final group decision, even when such decisions may not entirely reflect own
position; shares credit for team accomplishments and accepts joint responsibility for team
shortcomings.
• Planning& Organizing: Develops clear goals that are consistent with agreed
strategies; identifies priority activities and assignments; adjusts priorities as required;
allocates appropriate amount of time and resources for completing work; foresees risks
and allows for contingencies when planning; monitors and adjusts plans and actions as
necessary; uses time efficiently.
• Accountability: Takes ownership of all responsibilities and honours
commitments; delivers outputs for which one has responsibility within prescribed time,
cost and quality standards; operates in compliance with organizational regulations and
rules; supports subordinates, provides oversight and takes responsibility for delegated
assignments; takes personal responsibility for his/her own shortcomings and those of the
work unit, where applicable.
• Creativity: Actively seeks to improve programmes or services; offers new and
different options to solve problems or meet client needs; promotes and persuades others
to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside
the box”; takes an interest in new ideas and new ways of doing things; is not bound by
current thinking or traditional approaches.
• Client Orientation: Considers all those to whom services are provided to be
“clients” and seeks to see things from clients’ point of view; establishes and maintains
productive partnerships with clients by gaining their trust and respect; identifies clients’
needs and matches them to appropriate solutions; monitors ongoing developments inside
and outside the clients’ environment to keep informed and anticipate problems; keeps

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
Page 8 of 15
clients informed of progress or setbacks in projects; meets timeline for delivery of
products or services to client.
• Commitment to Continuous Learning: Keeps abreast of new developments in
own occupation/profession; actively seeks to develop oneself professionally and
personally; contributes to the learning of colleagues and subordinates; shows willingness
to learn from others; seeks feedback to learn and improve.
• Technological Awareness: Keeps abreast of available technology; understands
applicability and limitation of technology to the work of the office; actively seeks to
apply technology to appropriate tasks; shows willingness to learn new technology.

Qualifications:

Education: Advanced university degree (Master’s degree or equivalent) in business

administration, management, economics or a related field. A first-level
university degree in combination with qualifying experience may be accepted in
lieu of the advanced university degree.

Experience: A minimum of seven years of progressively responsible experience in project

or programme management, administration or related area.

Language: Fluency in one of the working languages of the UN Secretariat, English or

French, (both oral and written) is required; knowledge of the other is desirable.
Knowledge of another UN official language is an advantage.
.
Other: Experience in working with international organizations in the field of
trafficking in persons and with large inter-agency programmes or projects.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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Information Systems Assistant – P2

Organizational Setting and Reporting Relationships: This position is located centrally in

the Department of Management, in the Information Technology Service (ITS). The
Information Systems Assistant will report to the Chief of the ITS/Information Management
Unit (IMU).

Responsibilities: Within delegated authority and depending on location, the Information

Systems Assistant will be responsible for the following duties:
• Participates in preparing user requirements and other technical specifications.
• Assists in the design, development and installation of information systems.
• Undertakes analysis of well-defined modules within the system, develop enhancements
and new features to existing systems; may design and implement small, stand-alone
systems as needed (e.g. to meet individual user requirements).
• Undertakes rigorous testing and proving of applications software.
• Maintains assigned portions of systems, providing operational support for system’s
applications, analyzing and implementing system changes/upgrades, etc.
• Participates in developing and maintaining Information Systems project plans, schedules,
and budgets. Assists in identifying appropriate human and technical resources to complete
the project, assists in assuring that deviations from project schedule are addressed and
communicated, assists in developing timely project status reports, monitoring project risk
factors, escalating project issues, and providing Quality Assurance for all project
deliverables.
• Writes and develops programs to interface with existing systems.
• Ensures data security and integrity.
• Participates in developing disaster recovery plans.
• Prepares, updates and maintains system’s documentation and related technical/procedural
manuals.
• Assists in procurements, including conducting needs assessments and benchmarks,
preparing technical specifications and evaluation criteria.
• Assists in the set-up and monitoring of software performance measures.
• Participates in Helpdesk support services.
• Participates in facilitating communications between ITSD and its clients for good client
relations and be responsible for small to medium client accounts.
• Assists in the development of Service Level Agreements (SLAs) between the client and
ITSD, for either specific IT services or general technology support, including any charge
back mechanisms.
• Advises users on the most suitable hardware and software for different tasks; maintains
and enhances software.
• Drafts training materials and conducts training sessions and demonstrations of systems
for users.
• Participates with senior staff in assessing and testing new technology.
• Performs ad hoc duties as required.
• May provide guidance to new/junior staff.

Work implies frequent interaction with the following:

Systems Officers and other IT specialists throughout the Secretariat.
Technical staff, managers, and user

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
Page 10 of 15
Sales and technical personnel of hardware/software vendors (e.g. to consult/exchange
information on IT issues, innovations, etc.) and IT consultants.

Results Expected: Delivers sound technical support to senior IT staff and users in the
design, development and usage of systems and applications to meet business requirements.
Develops and maintains good knowledge of the business area supported by the system
application. Effectively transfers knowledge through training sessions and development of
documentation, technical and procedural manuals. Effectively and in a timely manner
interacts with colleagues and user groups.

Competencies:
• Professionalism: Knowledge of at least two programming languages, basic systems
analysis and design techniques, testing, debugging, and documentation standards,
database design, storage and internal systems. Shows pride in work and in achievements;
demonstrates professional competence and mastery of subject matter; is conscientious and
efficient in meeting commitments, observing deadlines and achieving results; is
motivated by professional rather than personal concerns; shows persistence when faced
with difficult problems or challenges; remains calm in stressful situations. Takes
responsibility for incorporating gender perspectives and ensuring the
equal participation of women and men in all areas of work.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly
interprets messages from others and responds appropriately; asks questions to clarify, and
exhibits interest in having two-way communication; tailors language, tone, style and
format to match audience; demonstrates openness in sharing information and keeping
people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals;
solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from
others; places team agenda before personal agenda; supports and acts in accordance with
final group decision, even when such decisions may not entirely reflect own position;
shares credit for team accomplishments and accepts joint responsibility for team
shortcomings.
• Planning& Organizing: Develops clear goals that are consistent with agreed strategies;
identifies priority activities and assignments; adjusts priorities as required; allocates
appropriate amount of time and resources for completing work; foresees risks and allows
for contingencies when planning; monitors and adjusts plans and actions as necessary;
uses time efficiently.
• Accountability: Takes ownership of all responsibilities and honours commitments;
delivers outputs for which one has responsibility within prescribed time, cost and quality
standards; operates in compliance with organizational regulations and rules; supports
subordinates, provides oversight and takes responsibility for delegated assignments; takes
personal responsibility for his/her own shortcomings and those of the work unit, where
applicable.
• Creativity: Actively seeks to improve programmes or services; offers new and different
options to solve problems or meet client needs; promotes and persuades others to consider
new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”;
takes an interest in new ideas and new ways of doing things; is not bound by current
thinking or traditional approaches.
• Client Orientation: Considers all those to whom services are provided to be “clients”
and seeks to see things from clients’ point of view; establishes and maintains productive

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
Page 11 of 15
 partnerships with clients by gaining their trust and respect; identifies clients’ needs and
matches them to appropriate solutions; monitors ongoing developments inside and outside
the clients’ environment to keep informed and anticipate problems; keeps clients
informed of progress or setbacks in projects; meets timeline for delivery of products or
services to client.
• Commitment to Continuous Learning: Keeps abreast of new developments in own
occupation/profession; actively seeks to develop oneself professionally and personally
contributes to the learning of colleagues and subordinates; show willingness to learn from
others; seeks feedback to learn and improve.

Qualifications:

Education: A first-level university degree in computer science, information systems,

mathematics, statistics or related field.
Experience: A minimum of two years of progressively responsible experience in the
planning, design, development, implementation and maintenance of computer
information systems or related area.
Language: Fluency in one of the working languages of the UN Secretariat, English or
French, (both oral and written) is required; knowledge of the other is desirable.
Knowledge of another UN official language is an advantage.
.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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Computer System Assistant – G6

Organizational Setting and Reporting Relationships: This position is located centrally in

the Department of Management, in the Information Technology Service (ITS). The Computer
System Assistant will report to the Chief of the ITS/Information Management Unit (IMU).

Responsibilities: Within delegated authority, the Computer System Assistant will be

responsible for the following duties:
• Participates in the development, programming, testing, debugging and implementation of
new application systems releases, modules and functionalities.
• Develops, tests and implements simple computer application systems and programs using
UN established standards for IT technologies, programming languages and tools.
• Serves as team member in the planning, specification, design, development,
implementation and support of computer application systems; independently liaises with
users to define and specify requirements.
• Installs computer application systems software and hardware according to specifications;
monitors computer applications systems using appropriate monitoring tools and produces
monitoring reports.
• Prepares technical and user documentation for deployed computer application systems, as
well as training materials and conducts technical presentations.
• Maintains functional specifications for computer application systems, programs and
procedures developed and/or modified.
• Provides support for deployed computer application systems including version
management, data recovery and deployment to users’ offices; performs ongoing reviews
with users and developers and responds to users requests.
• Drafts correspondence and communications, including work plan revisions and other
related issues, as well as prepares unit contributions for a variety of periodic reports.
• Serves as focal point for coordination, monitoring and expedition of computer application
systems development projects, involving extensive liaison with diverse organizational
units to initiate requests; prepares standard terms of reference; processes and follows-up
on administrative actions and resolves issues related to project implementation, e.g.
organization of and participation in training, procurement of equipment and services, etc.
• Keeps abreast of developments in the field; performs benchmarking and proposes new
acquisitions.
• Provides guidance to new/junior staff.
• Performs other duties as assigned.

Work implies frequent interaction with the following:

Information Systems Officers and other IT specialists throughout the United Nations
Senior administrative staff and focal points in user offices.
Sales and technical personnel of hardware/software vendors and contractors

Results Expected: Provides effective computer application systems support and contributes
to the development, implementation and maintenance of computer application systems.
Processes work and initiates appropriate follow-up actions under minimal supervision.
Demonstrate initiative in the identification and resolution of issues/problems. Is well-
organized and produces accurate reports, records and/or data, completed with only general
guidance. Consistently applies appropriate policies, guidelines and procedures. Effectively

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
Page 13 of 15
and in a timely manner liaises and interacts with colleagues, user groups and other
concerned parties internally and externally.

Competencies:
• Professionalism: Knowledge of organizational information infrastructure,
including hardware, software and application systems. Knowledge of relevant
programming language(s) and ability to use programming skills to develop information
systems. Knowledge of system development workflow and document flow processes,
ability to conduct research and gather information from a wide variety of standard and
non-standard sources. Ability to respond to changing requirements and assignments,
ability to apply good judgment in the context of assignments given. Shows pride in
work and in achievements; demonstrates professional competence and mastery of
subject matter; is conscientious and efficient in meeting commitments, observing
deadlines and achieving results; is motivated by professional rather than personal
concerns; shows persistence when faced with difficult problems or challenges; remains
calm in stressful situations. Commitment to implementing the goal of gender equality
by ensuring the equal participation and full involvement of women and men in all
aspects of work.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly
interprets messages from others and responds appropriately; asks questions to clarify, and
exhibits interest in having two-way communication; tailors language, tone, style and
format to match audience; demonstrates openness in sharing information and keeping
people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals;
solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from
others; places team agenda before personal agenda; supports and acts in accordance with
final group decision, even when such decisions may not entirely reflect own position;
shares credit for team accomplishments and accepts joint responsibility for team
shortcomings.
• Planning& Organizing: Develops clear goals that are consistent with agreed strategies;
identifies priority activities and assignments; adjusts priorities as required; allocates
appropriate amount of time and resources for completing work; foresees risks and allows
for contingencies when planning; monitors and adjusts plans and actions as necessary;
uses time efficiently.
• Accountability: Takes ownership of all responsibilities and honours commitments;
delivers outputs for which one has responsibility within prescribed time, cost and quality
standards; operates in compliance with organizational regulations and rules; supports
subordinates, provides oversight and takes responsibility for delegated assignments; takes
personal responsibility for his/her own shortcomings and those of the work unit, where
applicable.
• Creativity: Actively seeks to improve programmes or services; offers new and different
options to solve problems or meet client needs; promotes and persuades others to consider
new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”;
takes an interest in new ideas and new ways of doing things; is not bound by current
thinking or traditional approaches.
• Client Orientation: Considers all those to whom services are provided to be “clients”
and seeks to see things from clients’ point of view; establishes and maintains productive
partnerships with clients by gaining their trust and respect; identifies clients’ needs and
matches them to appropriate solutions; monitors ongoing developments inside and outside
the clients’ environment to keep informed and anticipate problems; keeps clients

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
Page 14 of 15
 informed of progress or setbacks in projects; meets timeline for delivery of products or
services to client.
• Commitment to Continuous Learning: Keeps abreast of new developments in own
occupation/profession; actively seeks to develop oneself professionally and personally;
contributes to the learning of colleagues and subordinates; shows willingness to learn
from others; seeks feedback to learn and improve.
• Technological Awareness: Keeps abreast of available technology; understands
applicability and limitation of technology to the work of the office; actively seeks to
apply technology to appropriate tasks; shows willingness to learn new technology.

Qualifications:

Education: High school diploma or equivalent. Must have passed the United Nations
Administrative Support Assessment Test (ASAT) at Headquarters or an
equivalent locally-administered test at Offices Away.

Experience: Several years of experience in information systems analysis and

Programming, systems administration and maintenance, software
development, technical writing or related area.

Language: English and French are the working languages of the United Nations Secretariat.
For the post advertised, fluency in oral and written English is required.
Knowledge of another official United Nations language is an advantage.
.

GLOS83 – Global Initiative to Fight Human Trafficking (UN.GIFT), prepared by N. Shiki and Q. Lai, 4 February 2010
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