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Section II
Full name and address of the company, producer or adjuster your complaint is against
If your complaint is against another persons insurance company, that persons name,
contact information
The date on which the claim or loss was incurred Section III
What happened, who was involved, and why you think the company/producer is wrong
Correspondence between you, the company, producer, adjuster and any others involved in
the case such as doctors or lawyers
Your policy or the excerpt from your benefits handbook that covers the situation
Typically, within a week of receiving your complaint the LDI will send you an
acknowledgement letter noting:
The LDI will also send a copy of your complaint to the company or other appropriate party
and ask for an explanation of its position.
Your examiner will review all responses received to assure the problem has been properly
addressed.
Your examiner will send you a letter containing the results of the investigation:
If no evidence of a violation is found, the examiner will so advise and explain why the
investigation is being closed
If your examiner is not satisfied with the companys response, the investigation will
continue
If we feel that the law has been violated, the department will pursue administrative action
emember:
We must be able to read and photocopy what you provide, so PLEASE type or write legibly using
black or blue ink.
The average complaint usually takes 45 days to fully investigate, depending on the
complexity of the case
You will be provided with periodic status reports throughout the investigation to keep you
informed
Once you receive a file number for your complaint, you can check the status on the LDI
website, www.ldi.la.gov
If you have any new information, send it to your examiner, and include your file nu
Where complaints are handled properly, a good system can improve the reputation
of the Company and