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CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector HEALTH AND WELLNESS SERVICES/COMPLEMENTARY THERAPY


Job Area SPA THERAPY
Competency Unit Title FACE TREATMENT
This competency unit describes the skill, knowledge and attitude requirements in face treatment works. A spa face treatment is not just
cleansing the skin, it softens the skin and the massage will help with tension as well. A spa facial gives relief from the tension felt on forehead,
around eyes and mouth which can have a relaxing effect on whole body. Spa facials generally include no less than five steps: Cleansing,
Exfoliating, Massage, Mask and Moisturizing.
Competency Unit Descriptor
The person who is competent in face treatment shall be able to prepare face treatment work area, products, furniture, fitting, materials, tools
and equipment, prepare client for face treatment, perform face treatment activities, monitor face treatment procedure, evaluate face treatment
services, records face treatment services and perform post face treatment procedure.
Training Credit
Competency Unit ID Level 3 178 Hours
Duration Hours
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
1. Identify guests i. Guest reception and consultation. 12 Lecture i. Guest reception and
face treatment ii. Types of skin such as consultation
requirement Dry demonstrated.
Normal ii. Guests types of skin
Sensitive analysed.
iii. Benefit of face treatment
Oily
determined.
Acne iv. Verbal and non verbal
Combination communication
Mature determined.
iii. Benefit of face treatment such as v. Health condition and
Firming & Lifting lifestyle determined.
Refreshing vi. Guest medical history,
Relaxing indication and contra-
Rejuvenating indication determined.
vii. Face treatment method
Brightening
determined.
iv. Verbal and non verbal viii. Face treatment technique
communication.
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Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
v. Health condition and lifestyle. determined.
vi. Guest medical history, indication ix. Face treatment medium
and contra-indication. identified.
vii. Face analysis method such as x. Usage of face treatment
Magnifying glass tools determined.
Manual
viii. Type of face treatment technique
such as
Pre cleansing
Skin analysis
Deep cleansing
Hot/cold compress
Massage
Mask
Toning
Moisturising
ix. Types of face treatment material
and aranggement such as
Oil
Powder
Cream
Lotion
Gel
Water
Steam
x. Types and usage of face
treatment tools and
arrangement such as
Spatula
Bowl
Linen
Brush

120
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
PPE
Cotton bud/wool
Gauze
Towel
Facial products
Magnifying lamp
Furniture and fitting
i. Demonstrate guest reception 26 Demonstration
and consultation. &
ii. Analyse guests types of skin. Observation
iii. Determine benefit of face
treatment.
iv. Determine verbal and non verbal
communication.
v. Determine health condition and
lifestyle.
vi. Determine guest medical history,
indication and contra-
indication.
vii. Determine type of face treatment
method and technique.
viii. Identify types of face treatment
material, tools and
equipments.
ix. Determine types and usage of
face treatment tools.

Attitude:
i. Analytical,
meticulous,
proactive and
alert in
identifying face

121
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
treatment
requirement.
Safety:
Adhere to all safety and
hygiene procedure.
Environment:
Ergonomic and ventilated
work place.

2. Prepare face i. Fire safety and basic first 4 Lecture Face treatment tools,
treatment work aid procedure. material and
area, products, ii. Body deportment and equipment arranged.
furniture, fitting, posture. Face treatment medium
materials, tools iii. Work area ergonomics. selected.
and equipment iv. Personal grooming iii. Fire safety procedure
practices and ethic. applied.
v. Work place and Deportment and posture
treatment area practised.
cleanliness and hygiene Work area ergonomics
requirement and organised.
legislation vi. Basic first aid procedure
applied.
i. Arrange of face treatment 10 vii. Personal grooming
Demonstration
tools, material and & practices and ethic
equipment. Observation applied.
ii. Select face treatment medium. viii. Work place cleanliness and
iii. Apply fire safety and first aid hygiene upkeep.
procedure. ix. Organise treatment area
iv. Practise deportment and cleanliness and
posture. hygiene organised.
v. Organise work area ergonomics.
vi. Apply personal grooming
practices and ethic.
vii. Organise work place and
treatment area cleanliness

122
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
and hygiene.

Attitude:
i. Analytical, meticulous,
proactive and alert in
preparing face treatment
work area.
Safety:
ii. Adhere to all safety and
hygiene procedure.
Environment:
i. Ergonomic and
ventilated work
place.

3. Prepare guest for i. Spa facilities and amenities. 25 Lecture i. Guest clothing and
face treatment ii. Treatment area for guest privacy. amenities keep in safe
iii. Guest preparation for treatment. place provided
iv. Equipment and consumable advised.
product for face treatment. ii. Guest on the spa facilities
v. Work environment meet all and amenities advised.
hygiene and safety iii. Guest has been prepared
requirement and legislation. for treatment according
vi. Basic verbal and non verbal to SOP.
communication. iv. Availability of equipment
and consumable
product for face
i. Advice guest clothing and 35 Demonstration treatment ensured.
amenities keep in safe place & v. Work environment meet all
provided. Observation hygiene and safety
ii. Advice guest on the spa facilities requirement and

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Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
and amenities. legislation ensured.
iii. Prepare treatment area for guest vi. Basic verbal and non
privacy. verbal communication
iv. Prepare guest for treatment. applied.
v. Ensure availability of equipment
and consumable product for
face treatment.
vi. Ensure work environment meet
all hygiene and safety
requirement and legislation.
vii. Apply basic verbal and non
verbal communication.

Attitude:
Analytical, meticulous,
proactive and alert in
preparing guest face
treatment.
Safety:
Adhere to all safety and
hygiene procedure.
Environment:
i. Ergonomic and
ventilated work
place.

4. Perform face i. Head and shoulder anatomy and 6 Lecture i. Head and shoulder
treatment physiology. anatomy and
ii. Precaution, indication and contra- physiology described.
indication for face treatment. ii. Precaution, indication and

124
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
iii. Effective communication skill contra-indication for
(verbal and non verbal). face treatment
iv. Medium of face treatment. identified.
v. Techniques of face treatment iii. Effective communication
Cleansing, skill (verbal and non
Exfoliating verbal) applied.
Massage iv. Selected medium of face
treatment are applied.
Masking
v. Techniques of face
Moisturizing treatment applied.
vii. Deportment and correct body viii. Deportment and correct
posture. body posture practised.
viii. Safety and health practices.

i. Describe head and shoulder 12 Demonstration


anatomy and physiology. &
ii. Identify precaution, indication Observation
and contra-indication for face
treatment.
iii. Apply effective communication
skill (verbal and non verbal).
iv. Use selected medium of face
treatment.
v. Apply techniques of face
treatment.
ix. Practise deportment and correct
body posture.
x. Adhere to safety and health
practices.

Attitude:
Analytical, meticulous,
proactive and alert in
performing face

125
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
treatment.
Safety:
Adhere to all safety and
hygiene procedure.
Environment:
i. Ergonomic and
ventilated work
place.

5. Monitor face i. Code of ethics. 4 Lecture i. Ethics code conducted.


treatment ii. Guest body reaction and ii. Guest body reaction and
procedure sensations such as sensations monitored.
Pressure iii. Guest preference listed
Verbal and non verbal out.
Discomfort iv. Face treatment
duration/time allocated
Relaxing
monitored.
iii. Guest preference such as
Room temperature
Pressure
Aroma
Music
Lighting
iv. Monitor face treatment
duration/time allocated.

i. Conduct code of ethics. 8 Demonstration


ii. Monitor guest body reaction and &
sensations (if necessary). Observation
iii. Monitor guest preference.
iv. Monitor face treatment
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Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
duration/time allocated.

Attitude:
Analytical, meticulous,
proactive and alert in
monitoring face
treatment procedure.
Safety:
Adhere to all safety and
hygiene procedure.
Environment:
i. Ergonomic and
ventilated work
place.

6. Evaluate face i. Checking method on 4 Lecture i. Effectiveness face


treatment services effectiveness face treatment treatment
such as checked.
Appreciation ii. Post face
Complaint treatment
ii. Post face treatment procedure procedure
such as advised.
Healing response
Aftercare advice
Homecare advice
Spa retail
recommendation

i. Check effectiveness 8 Demonstration


face treatment. &
ii. Advise post face Observation
treatment procedure.

127
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode

Attitude:
Analytical, meticulous,
proactive and alert in
evaluating face
treatment services.
Safety:
Adhere to all safety and
hygiene procedure.
Environment:
i. Ergonomic and
ventilated work
place.

7. Records face i. Documentation procedures. 4 Lecture i. Documentation procedures


treatments ii. Confidentiality in recording. interpreted.
services iii. Recording on product and ii. Confidentiality in recording
services utilised and delivered applied.
such as iii. Product and services
Consultation form utilised and delivered
Update guest file confirmed and
recorded.
iv. Receptionist on additional
changes (if any)
advised.

i. Interpret documentation 8 Demonstration


procedures. &
ii. Apply confidentiality in recording. Observation
iii. Record product and services
utilised and delivered.
iv. Confirm services and treatment
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Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
delivered.
v. Advise receptionist on additional
changes (if any).

Attitude:
i. Meticulous in
writing customise
measurement
report.
ii. Accompany
guest to front
office.
iii. Adhere to report
submission
dateline.

8. Perform post face i. Face treatment product inventory 4 Lecture i. Face treatment product
treatment and storage record. inventory and storage
procedure ii. Work area cleaning procedure. recorded.
iii. Safety and health in performing ii. Work area maintained.
post face treatment iii. Work area cleaning
procedure. procedure complied.
iv. Waste disposal procedure. iv. Adhere safety and health
in performing post face
treatment procedure.
v. Waste disposal procedure
followed.

i. Record face treatment product 8 Demonstration


inventory and storage. &
ii. Maintain work area. Observation
iii. Comply to work area cleaning
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Attitude / Safety / Training Delivery
Work Activities Related Knowledge Applied Skills Assessment Criteria
Environmental Hours Mode
procedure.
iv. Adhere safety and health in
performing post face
treatment procedure.
v. Follow waste disposal
procedure.

Attitude:
Analytical, meticulous,
proactive and alert in
post face treatment
procedure.
Safety:
Adhere to all safety and
hygiene procedure.
Environment:
i. Ergonomic and
ventilated work
place.

Employability Skills

130
Core Abilities Social Skills
01.01 Identify and gather information. Communication skills
01.02 Document information procedures or processes. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. Interpersonal skills
02.02 Follow telephone/telecommunication procedures. Multitasking and prioritizing
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. Self-discipline
02.05 Read/Interpret flowcharts and pictorial information. Teamwork
03.01 Apply cultural requirement to the workplace.
03.02 Demonstrate integrity and apply practical practices.
03.03 Accept responsibility for own work and work area.
03.04 Seek and act constructively upon feedback about work performance.
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.10 Apply a variety of mathematical techniques.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.09 Manage and improve performance of individuals.
03.10 Provide consultations and counselling.
03.12 Provide coaching/on-the-job training.
03.13 Develop and maintain team harmony and misresolve conflicts.

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03.14 Facilitate and coordinate teams and ideas.
03.15 Liase to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.06 Allocate work.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
05.02 Inspect and monitor work done and/or in progress.
06.07 Develop and maintain networks.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)


1. Spatula 1:1
2. Bowl As required
3. Linen As required
4. Brush 1:1
5. Cotton bud/wool As required
6. Gauze As required
7. Towel As required
8. Facial products As required
9. Magnifying lamp 1:10
10. Waste bin 1:5
11. Hair cap 1:1
12. Face mask 1:1
13. Toiletries 1:1
14. Sanitation As required
15. Stationeries As required
16. Safety box 1:20

References

132
REFERENCES

1. Woon Joon Lian , Chin Wee Kin , Nawawi bin Mohd Jan, (2005) Persolekan Tingkatan 4 dan 5 , Dewan Bahasa dan Pustaka. ISBN: 983 62 8664 0
2. Dr. Hamdan Mohd Noor, (2004) Panduan Asas Pertolongan Cemas, Penerbitan Pelangi Sdn. Bhd. ISBN: 983 00 1184 4.
3. T-Spa Centre (DrT) (2009/2010), Panduan Asas Spa (Hideoterapi) Dan Perspektif Sains Manidan Profesional (Balneologi)
4. Erica Miller (1996) Day Spa Techniques , Milady Publishing , ISBN: 1-56253 261 8
5. Mo Rosser , (2005) , Body Therapy and Facial Work , Second Edison , ISBN: - 10 : 0 340 74232 1
6. Tan Meng Kwang , Ultrasonic Hydrotherapy What, Why & How It Heals. ISBN: 978 981 08 2309 - 2
7. Hajjah Sharifah Umi Kelesom Syed Mohamed Zin (2009) Urut Tradisional Melayu Warisan Opah Umi , Utusan Publications & Distributor Sdn. Bhd. ISBN: 978 967 61
2273 - 5.
8. Helen Beckmann and Suzanne Le Quesne, (2005), The Essential Guide to Holistic & Complemetary Therapy, Thomson Learning, ISBN: 1-84480-026-1.
9. Joan Scott & Andrea Harrison, (2006), Thomson Learning, SPA, The Offical Guide to Spa Therapy at Level 2 & 3, ISBN-13: 978-1-84480-312-5, ISBN-10: 1-84480-312-0
10. Jane Crebbin Bailey, Dr John Harcup and John Harrington, Thomson learning , ISBN-13 : 978-1-86152-917-6, ISBN-10 : 1-86152-917-1

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