Assertive Communication

For the expression and development of the Esteem Team Trainers. Piura
Have you encountered any of
the following situations?

A friend has betrayed him by revealing a secret. A person makes fun of you const
antly. You are talking with someone who suddenly interrupts the conversation to
turn to a third party A person who respects you express opinions contrary to the
irs When asked a few reasonable things and you want to say no
REPLIES
What do you do and say when you
are in a tense situation as the previous ones?.
On a card write your answer.
CLASSIFICATION OF RESPONSES
SUMISA COMMUNICATION COMMUNICATION PASSIVE AGGRESSIVE or assertive communica
tion
PASSIVE COMMUNICATION / SUMISA
No
direct their thoughts, feelings, desires and beliefs, allowing others violate or
disregard our rights. rights to please others.
expresses
The person gives up its
PASSIVE COMMUNICATION / SUMISA
Self-esteem: I feel inferior to others
my rights have not underestimate their own opinions and needs and provide superi
or value to others.
Conduct flight or permissive. generally accept criticism,
feel guilty and apologize even if the criticism is unfair.
AGGRESSIVE COMMUNICATION
expression of thoughts,
feelings and beliefs in a hostile and domineering, violating the rights of other
s. often behave outrageously, using sarcasm and intimidation to dominate other
s.
AGGRESSIVE COMMUNICATION
Self-esteem: I am more than
others and impose my rights, I am more important. Conduct combat, is character
ized by overvaluation of the views and feelings, ignoring or neglecting others.
Assertive Communication
expression of thoughts,
feelings and beliefs in direct and appropriate way, without violating the rights
 of others. Working from an inner state of self-confidence
Assertive Communication
Self-esteem: I feel equal to others, all
are important
Conduct of cooperation and negotiation The main goal is to improve self
image and increase the effectiveness in social and professional situations
Assertive Communication
Background:
Self-knowledge Self-confidence Self-esteem Self-acceptance
Assertive Communication
EXPRESS FEELINGS
Giving and receiving compliments Make requests express love and affection
Initiate and sustain conversations express justified anger and discontent asse
rt themselves express legitimate rights Saying "No" To express personal op
inions

IMPLICATIONS
Answers Answers
passive and submissive
Guilt Dissatisfaction Courage Frustration Low self-esteem Others decid
e

aggressive

Humiliation Guilt Poor Violence Threat relations Rights Violation

IMPLICATIONS
Assertive responses Improved self esteem Satisfaction Good relations
Increased understanding Decision Making Critical Thinking own To know and f
eel in control and command of the situation
ADVANTAGES of assertiveness
Mental health Improved self-esteem reduces anxiety relationships Increas
e
intimate and meaningful. Improving the acceptance and respect for self and oth
ers.
WHY IS SO HARD Being assertive?
Deficit
learning of assertiveness: lack of adequate models in critical periods of life.
Reinforcing Modeling passive behavior of passive or aggressive behavior er
roneous beliefs
RECOGNIZES YOUR RIGHTS
1. To have and to change their minds. 2. Make their own decisions. 3. To make mi
stakes, and therefore
decide, even at the cost of being wrong. 4. To be treated with respect. 5. To sa
y no and not feel guilty about it. 6. To do less than they are humanly capable o
f doing.
RECOGNIZES YOUR RIGHTS
1. To take time to calm down 2. 3. 4. 5.
and think. To have and express one's feelings. To ask for information. A feel go
od about yourself. In order to claim their own rights.
OTHER RECOMMENDATIONS
Identifies, recognizes, accepts and evaluates
you think, think and feel. Wait for the right time: control, relaxation and pr
udence. Listen and express understanding. speaks specifically and without pr
ejudice to the intentions of the other person.
ADJOURNMENT ASSERTIVE
Postponing
the answer that we will give the person who has criticized us, until we feel mor
e relaxed and able to respond correctly.
IGNORE
Do not pay attention when the other
person is angry and fear that their criticism ending in insults. Take care and s
tay away
QUESTION ASSERTIVE
"think well" of the other person we
criticism and take it for granted that their criticism is well-intentioned (what
ever that really is). Then, ask clarification: information about the arguments
, asking that you be specific.
ASSERTIVE TO EXPRESS ...
What you feel your opinion, ideas, thoughts and opposition Your position o
n a. .. Acknowledgements No Petitions hurt or humiliate firmness and p
atience with being specific and unbiased
CONDUCT "nonverbal" PROPER
Posture: head and body erect,
safe distance. Eye Contact: look ahead to the other person gestures of the b
ody relaxed and moderate Facial Expression: According to what he feels and exp
resses .- seriousness, joy, etc.. Tone and volume of his voice: slow, steady,
according to what he wants to communicate
ALMOST FINAL MESSAGE ....
Never blame others for your situation. You are what you by your own decision. He
works every day to edify yourself, trying to live temperately and without ranco
r, hatred and ambition. Put aside the pessimism, looks up, hold on to God with s
implicity and always walk forward.
COMPLETE
... ... ... ... ... ... was disappointed,
INCOMPETENT and frustrated.
 THE ... ... ... ... ... ... ... ... ARE A SET
BEHAVIOR OF EFFECTIVE INTERPERSONAL RELATIONS.
HAVE ... ... ... ... ... ... ... ... ... ... IF I HAVE
Confidence in myself, in my abilities and my decisions.
FULL
EL ... ... ... ... ... ... ... ... ... I tend to think:
"I AM GOOD, OTHERS ARE NOT GOOD.
Respect, Solidarity,
HONESTY AND RESPONSIBILITY ARE A SET OF ... ... ... ... ... ... ... ... ...