Documentos de Académico
Documentos de Profesional
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Session Three
Margaret Andrews & Dayna Catropa
Harvard University, Division of Continuing Education
Welcome!
Icebreakers/Introductions
Name Game
Emotional
Intelligence
IQ Technical
Skills
Daniel Goleman on Emotional Intelligence
Why EI is important?
http://www.youtube.com/watch?
feature=player_detailpage&v=wJhfKYz
Kc0s
http://www.youtube.com/watch?feature=player_detailpage&v=wJhfKYzKc0s
Setting the EI stage
YOU OTHERS
We judge ourselves by our INTENTIONS.
EMOTIONS BEHAVIORS
Breath:
shortened, rapid, shallow,
Hands:
sweaty, hot, cold, swelled,
Eyes:
intense, red, watery, focused, furrowed brow,
Body:
crossed arms, tense muscles, sitting upright, back straight, increased heart rate, burst of energy, drop of raise of blood
pressure,..
Tone of Voice:
loud, hard, harsh, shortened words, limited vocabulary,
Mind:
racing, focused, pounding headache, scattered,
Amygdala Hijack
Body response
- Increase in heart rate
- Shift in breathing
- Narrowing of focus
HIJACK
- Body in high alert
Decrease in working
memory
- 4 variables to 1
4! to 3! = 75% loss
4x3x2x1 = 24 3x2x1 = 6
- Unaddressed effects last
for 18 minutes
https://www.youtube.com/watch?v=9u3UvXqArqs
Dealing with an Amygdala Hijack: SOSS
SOSS
S STEP BACK
O OXYGENATE
S SEEK INFORMATION
The Institute for Health and Human Potential, EI for Personal Leadership Workbook v12
Non-triggering Questions
What happened?
Relationship
Management
Visionary leadership
Social Awareness Influence
Developing others
Communication
Empathy Change catalyst
Self-Management Organizational awareness Conflict management
Service orientation Building bonds
Teamwork and collaboration
Self-control
Self-Awareness Trustworthiness
Adaptability
Achievement orientation
Emotional self-awareness Initiative
Accurate self-assessment
Self-confidence
Source: Leadership That Gets Results, by Daniel Goleman, Harvard Business Review, March-April 2000
Emotional Intelligence In Practice
SELF SOCIAL
Self-Awareness Social Awareness
Emotional self-awareness Empathy
Accurate self-assessment Organizational Awareness
AWARENESS
Emotional
Intelligence
MANAGEMENT
http://www.psychometric-success.com/emotional-intelligence/emotional-intelligence-in-business.htm
Emotional Intelligence & Leadership Styles
Coercive Authoritative Affiliative
Phrase Do what I tell you. Come with me. People come first.
Works In crisis, turnaround, w/ Clear direction or new vision Heal rifts, motivate people
problem employees needed during stressful circumstances
Climate Negative Most strongly positive Positive
Impact
Democratic Pacesetting Coaching
Phrase What do you think? Do as I do. Now. Try this.
Works Build buy-in or consensus, get Get quick results from highly- Help individual improve
input from valuable employees motivated, competent team performance, develop long-term
Climate Positive Negative Positive
Impact
Source: Leadership That Gets Results, by Daniel Goleman, Harvard
Business Review, March-April 2000
Importance of Impulse Control
Six-Word Memoir
Named Hope. How else to be?
Hope Hall