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Expresamos nuestros ms sinceros agradecimientos a la Doctora Claudia Regina Gonzlez G.,
docente, asesora y consultora en Sistemas de Gestin de Calidad ISO 9000 y Control Interno, por
brindarnos su asesora para la elaboracin de nuestra Monografa de Grado.
Su valiosa ayuda y dedicacin, y sus amplios conocimientos y experiencia en los temas de
calidad y control interno, puestos a nuestro servicio de manera generosa y desinteresada, hicieron
posible la construccin de este trabajo, el cual, estamos seguros, ser de gran utilidad para
aquellas pequeas empresas interesadas en emprender el proyecto de Implementacin de un
Sistema Integrado de Gestin de Calidad.
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http://www.gestiopolis.com/recursos/documentos/fulldocs/ger/meconti.htm .
Mejoramiento Continuo
http://www.gestiopolis.com/recursos/documentos/fulldocs/ger/metgescalidad.htm
Propuesta metodolgica para gestionar la documentacin de calidad
http://www.gestiopolis.com/recursos/documentos/fulldocs/ger1/metisozul.htm
Metodologa para la implementacin de un sistema documental ISO 9000
http://www.gestiopolis.com/recursos2/documentos/fulldocs/ger/stepsci.htm . Pasos para
el mejoramiento continuo
http://www.monografias.com/trabajos24/produccion-y-servicio/produccion-y-servicio.shtml
. Cmo implementar un Sistema de Gestin de Calidad en su empresa
INSTITUTO COLOMBIANO DE NORMAS TCNICAS Y CERTIFICACIN. Gestin de
la calidad en el Sector Pblico. Norma tcnica de calidad en la Gestin Pblica
NTCGP 1000:2004. ICONTEC 2.004
--------. ISO 9000:2000, Gua para las pequeas empresas. Bogot. ICONTEC. 2001.
--------. LPEZ CARRIZOSA, Francisco Jos. ISO 9000 y la Planificacin de la Calidad.
2004
--------. Norma Tcnica Colombiana NTC ISO 9001:2000
--------. Programas Sistemas de Gestin, Capacitacin y Herramientas para la
Excelencia Empresarial. Bogot. ICONTEC. 2004.
LADINO, enrique. Compilacin Control Interno Informe COSO
MARN M., Henry. Transformacin Cultural, Diseo Organizacional y Gestin del
Talento Humano. Impreso en Medelln, Colombia. Abril de 2005
Memorias Diplomado en Aplicacin de las Normas ISO 9000. Universidad EAFIT. 2004.
Memorias Diplomado en Excelencia en la Gestin por Procesos. Mdulo El Sistema de
Calidad incorporado a la infraestructura de procesos. Escuela de Ingeniera de
Antioquia. 2004
Memorias Especializacin en Alta Gerencia con nfasis en Calidad. Universidad de
Antioquia. 2005
SABINO, Carlos A. El Proceso de Investigacin. El Cid Editor
TABLA GUEVARA, Guillermo. Gua para implementar la norma ISO 9000. Mxico.
McGraw Hill. 1998. 387 p.