Kishore Kumar

Mobile: +91 8861057368

E-mail: me_kishore3@yahoo.com

Summary :

Secured 8.7 Years of Experience out of which 3.1 yrs as a SAP CRM
Functional Consultant and 5.6 yrs in Domain Experience.

Currently working as a CRM Functional Consultant for InfoX Systems

and Technologies, Bangalore from Oct 2009 to till date.

Previously worked as a SAP CRM Functional Consultant for NIIT

Technologies from Sep 2007 to Sep 2009.

Worked on CRM Modules Base Customization, CIC (Web UI, IC Web) Sales and
Marketing.

Good Knowledge on CRM Middleware Concept (Data Replication From R/3 to

CRM)

Worked for 2.6 yrs as a Sales Supervisor for Coffee day from Jan 2005 to Jul
2007.

Worked for 3.0 yrs as a Sales Executive in Coco-Cola Beverages pvt ltd Jul
1999 to Jul 2002.

IT Skills:

SAP Skills : CRM,SD

CRM : SAP CRM 4.0, 5.0, CRM 2007(6.0), CRM 7.0
ERP : R/3 4.6 c, ECC6.0

Academic Details:

MBA (Regular) from J N T U(2002- 2004) with Specialization In the areas of

Systems& Marketing
B.Com from Sri Krishnadevaraya University, Anantapur.

SAP AWARENESS

SAP CRM:
Base Customization, Sales Marketing (Campaign Automation, Leads,),
Sales, CIC (Web UI, IC Web) and Middleware.
Sales&Distribution (SD):
 o Enterprise Structure, MasterData,Pricing,Sales
Transactions,CreditMemo,Debit memo, Incompletion procedure,
Cross selling, Credit management,Schduling agreements and
contracts, Free goods Material Listing and Exclusion, BOM Concept,
Consignment Sales,Variant Configaration etc

SAP Work EXPERIENCE

#1: InfoX Systems and Technologies

Client Thompson Publishing Group

Designation Functional Consultant
Duration Oct 2009 to Till date

Description:
Since 1972, thousands of professionals in business, government, law and
academia have relied on Thompson Publishing Group for the most authoritative,
timely and practical guidance available. Throughout the years, these
professionals have to come to rely on us for help in tracking, and complying
with, the dynamic regulatory mandates facing their organizations in a variety of
areas

ROLES AND RESPONSIBILITIES

Worked on Action profiles created new action conditions related to start

conditions and schedule conditions and Date related conditions for
Different scenarios based on client requirements.
Worked on Marketing Planning and Campaign Management(Campaign
Automation)
Configured Opportunity Management, Territory Management and Lead
Management
Configured workspace profile, Action box settings
Maintained Interactive scripting structure
Configured Interactive scripting and remainder scripting
Configured Application and navigation area
Configured visible and hidden components
 Configured Marketing Planning, Campaign Management, Lead and
Opportunity management
Worked on segmentation of business partners using segment builder by
creating attributes.
Configured new accesses, access sequences, partner functions and
partner determination procedures for different transaction types.
Maintained data sources, attribute lists and created target groups in
segment builder
Created mapping format for External List Management (ELM)
Configured Personalized Forms by using Business Partner and Marketing
attributes for various customer Scenarios.
Created various transaction type business activities, Leads and
Opportunities and assigned the Determination Procedures such as
Organization Determination, Partner Determination and Other Procedures
as per the business requirements.
#3: NIIT Technologies

Client IGL
Designation Software Engineer
Duration Oct 2008 to Sep 2009

Description:

IGL Incorporated in 1998, IGL took over Delhi City Gas Distribution Project in
1999 from GAIL (India) Limited (Formerly Gas Authority of India Limited).
The project was started to lay the network for the distribution of natural gas in
the National Capital Territory of Delhi to consumers in the domestic, transport,
and commercial sectors. With the backing of strong promoters GAIL (India)
Ltd. and Bharat Petroleum Corporation Ltd. (BPCL) IGL plans to provide natural
gas in the entire capital region

ROLES AND RESPONSIBILITIES

 Worked on segmentation of business partners using segment builder
by creating attributes.
Configured new accesses, access sequences, partner functions and
partner determination procedures for different transaction types.
Worked on Marketing planning and Campaign management and
customized user interface settings
Maintained data sources, attribute lists and created target groups in
segment builder
Created mapping format for External List Management (ELM)
Configured Personalized Forms by using Business Partner and
Marketing attributes for various customer Scenarios.
Created questionnaire, qualification levels, groups and origin for Lead
Management
Created Attributes and Set types for Products
Customized Business Partner roles, Relationship categories and screen
Configuration as per the client requirement
Defined groupings and assigned number ranges
Maintained the Categories and Hierarchies for Products.
Defined territory hierarchy levels and assigned to the positions.
Customized territory hierarchies and assigned employees to them.
Configured the sales transactions (business activities, opportunity and
quotation) and leads.
#3: NIIT Technologies Associate
Consultant

Client Pantaloon Retail (India) Limited

Role Functional Consultant
Duration Sep 2007 Sep 2008

Description:

Pantaloon Retail (India) Limited, is Indias leading retailer that operates multiple
retail formats in both the value and lifestyle segment of the Indian consumer
market. Headquartered in Mumbai (Bombay), the company operates over 16
million square feet of retail space, has over 1000 stores across 73 cities in India
and employs over 30,000 people

ROLES AND RESPONSIBILITIES:

Involved in day to day mission critical SAP R/3 and CRM activities.
Configured IC Web client Runtime framework to capture agent
creating interaction record
Designed the navigator bar screen such that agents can have quick
access to commonly used service transactions such as service orders,
complaint, and service conformation.
Customized the web client profile and organization model.
Configured the context area of IC Web client layout containing alerts,
account information, communication information and Scratch pad.
Created questionnaire, qualification levels, groups and origin for Lead
Management
Created Attributes and Set types for Products
Customized Business Partner roles, Relationship categories and screen
Configuration as per the client requirement
Defined groupings and assigned number ranges
Maintained the Categories and Hierarchies for Products.
Defined territory hierarchy levels and assigned to the positions.
Customized territory hierarchies and assigned employees to them.
Configured the sales transactions (business activities, opportunity and
quotation) and leads.
Worked in Creation of IC Web client profile, creating Transaction profile
under IC web client and User-IC Web client profile Assignment
Raising OSS notes based on the civirioty of the incidents for that
preparing the documents with the help of Basis Team.
Resolving the incidents as per the user requirements through Remedy
 tool
Based on SAP Note will provide the solution to users with in the time.
Run through different environments of SAP CRM system to check all
customizing actions performed
Transaction Processing: Quotation, Order, Lead, Opportunity etc and
maintained relevant item category determinations
Sales&Marketing Experience 1

Company Coffee day

Duration Jan 2005 Jul 2007
Role Sales Supervisor

Description:
Fresh 'n Ground has a chain of over 400 exclusive outlets in the States of
Karnataka, Tamil Nadu, Andhra Pradesh and Kerala. Presently Fresh 'n Ground
has over 22 exquisite blends of coffee on offer across all Fresh 'n Ground
outlets, and is one of the fastest growing filter coffee brands in India. These
outlets have been converted into one stop shop for Tea and Coffee beverage,
varieties of coffee and Tea powder, Speciality Coffee, accessories like coffee
filters, mugs, etc. Ambience of these outlets is a delightful experience.

ROLES AND RESPONSIBILITIES:

Conducting campaigns for Identifying New outlets

Franchise Management

Developing&Maintaining CPO&Franchaise outlets.

Clearing account receivables from franchise outlets.

Responsible for achieving monthly targets

Sales promotion and customer handling

Sales&Marketing Experience 2

Company Coco-Cola Beverages pvt ltd

Duration Jul 1999 Jul 2002
Role Sales Executive

Description:
Coca Cola Beverages Pvt. Ltd. Beverages industry, a leading MNC in FMCG
sector, subsidiary of the Coca Cola Company which is the largest manufacturer,
distributor and marketer of nonalcoholic beverage concddentrates, soft drinks
and syrups in the world.

ROLES AND RESPONSIBILITIES:

Managing situation and people in sales and distribution

Product promotional Activities

Achieving the sales target

Coordinating the Sales Team and Channel members

Maintaining the right Product Mix in Depot

Responsible for the Receivables from channels

Achieving monthly targets given by the Company