Conversation 1

(Taking phone calls)

Reception

: Good morning. Agustin hotel, XXXXX speaking. How can I

help you?

Caller

: Hello. Could I speak to Miss Smith in room 207, please?

Reception

: Certainly. Who is calling, please?

Caller

: Miss XXXXXXXx

Reception

: Just one moment Miss XXXXX, and Ill connect

you Im sorry Miss XXXXX, there isnt answers
from room 207 but Can I take a message for you?

Caller

: Yes please. Tell her theres a meeting tomorrow at the

Country club at noom.

Reception

: Certainly.

Conversation 2

(there is, there are, facilities)

Reception

: Good morning, Agustin Hotel, XXXXXX speaking. How can I

help you?

Guest

: Good morning. Id like to stay in your hotel but I dont have

reservation. I arrive to Lima on December 20th.

Reception

: Certainly. May I have your full name, please?

Guest

: My name is XXXXXXXXXX XXXXXXX.

Reception

: Miss XXXXXX. How long will you be staying?

Guest

: For 3 nights

Reception

: And how many people is the reservation for?

Guest

: Just for me

Reception

: Well, Miss XXXXX. For you our hotel have 2 types of room:
the junior suite and the standart room. Wich would you like?

Guest

: Well, Id like the sunior suite but fisrt Could you explain
what facilities it have?

Reception

: Sure. In the junior suite there is a balcony with sea view, a

small living room, a kitchen, a minibar, air condition and a
complete bathroom.

Guest

: and is there internet access inside the room?

Reception

: Of course, there is.

Guest

: And is there satellite TV?

Reception

: Yes Miss. You can watch of 200 entertainment channels. In

addition you can enjoy all the hotels service.

Guest

: Is there a pool?

Reception

: Yes. There are 2 pools.

Guest

: ok. And how much is it?

Reception

: Its $ 300 per night.

Guest

: Ok. I think it is perfect for me.

Reception

: Ok Miss XXXX your reservation is confirmed. Now all I need

is your phone number

Guest

: Of course!. Its 999 999 999

Reception

: Thank you so much, Miss XXXX . We look forward to seeing

you!