Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.

: Ediciones de la U, . p 102
http://site.ebrary.com/id/10559621?ppg=102
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 103
http://site.ebrary.com/id/10559621?ppg=103
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 104
http://site.ebrary.com/id/10559621?ppg=104
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 105
http://site.ebrary.com/id/10559621?ppg=105
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 106
http://site.ebrary.com/id/10559621?ppg=106
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 107
http://site.ebrary.com/id/10559621?ppg=107
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 108
http://site.ebrary.com/id/10559621?ppg=108
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 109
http://site.ebrary.com/id/10559621?ppg=109
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 110
http://site.ebrary.com/id/10559621?ppg=110
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 111
http://site.ebrary.com/id/10559621?ppg=111
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 112
http://site.ebrary.com/id/10559621?ppg=112
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 113
http://site.ebrary.com/id/10559621?ppg=113
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 114
http://site.ebrary.com/id/10559621?ppg=114
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 115
http://site.ebrary.com/id/10559621?ppg=115
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 116
http://site.ebrary.com/id/10559621?ppg=116
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 117
http://site.ebrary.com/id/10559621?ppg=117
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 118
http://site.ebrary.com/id/10559621?ppg=118
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 119
http://site.ebrary.com/id/10559621?ppg=119
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 120
http://site.ebrary.com/id/10559621?ppg=120
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 121
http://site.ebrary.com/id/10559621?ppg=121
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 122
http://site.ebrary.com/id/10559621?ppg=122
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 123
http://site.ebrary.com/id/10559621?ppg=123
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 124
http://site.ebrary.com/id/10559621?ppg=124
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 125
http://site.ebrary.com/id/10559621?ppg=125
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 126
http://site.ebrary.com/id/10559621?ppg=126
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 127
http://site.ebrary.com/id/10559621?ppg=127
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 128
http://site.ebrary.com/id/10559621?ppg=128
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 129
http://site.ebrary.com/id/10559621?ppg=129
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 130
http://site.ebrary.com/id/10559621?ppg=130
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.

Uribe Macas, Mario Enrique. Gerencia del servicio: alternativa para la competitividad.
: Ediciones de la U, . p 131
http://site.ebrary.com/id/10559621?ppg=131
Copyright Ediciones de la U. . All rights reserved.
May not be reproduced in any form without permission from the publisher,
except fair uses permitted under U.S. or applicable copyright law.