_ INFORMATION TECHNOLOGY CAREER CLUSTER DESIGN Gardner Edgerton High School ‘Approved Pathway: 2) Includes minimum of three secondary-level credits. Includes a work-based clement. Consists of a sequence: Introductory level, Technica-evel and ‘Application-evel courses/ Supporting documentation Includes Articulation ‘Agreement(s), Certification, Program Improvement Plan and a Program of Study. ‘Technical-level and Application level courses ‘ecelve. 5 state-weighted funding in an approved CTE pathway. Information Support & Services Pathway — CIP Code 11.0301 INTRODUCTORY LEVEL State Local Computer Applications (1 semester course) 10004412100 credit TECHNICAL LEVEL Info. Support & Services 10253 4122001 1 credit APPLICATION LEVEL Educational Trainer 10260 41240011 credit Project Mgmt. & Resource Scheduling 21205 4123001 I creditKANSAS STATE CAREER CLUSTER COMPETENCY PROFILE INFORMATION TECHNOLOGY CLUSTER INFORMATION SUPPORT & SERVICES PATHWAY (C.LP. 11.0301), ong Se SSSR 0 enodertnseciver wang aren nid. 2g Achiemmant Inara Sire 4 “tnadoguieAcovreot Irdrctor Sipaiee ocho Eeponre tor ipaere COMMON CAREER TECHNICAL CORE~ sing cural/slobal competence 17. Perform standard computer backup (CAREER READY STANDARDS. and restore procedures to protect FT COMMON CAREER TECHNICAL CORE — Information 1. Actata responsible and contributing INFORMATION TECHNOLOGY CLUSTER, 18. Recognize and analyze potential IF ‘tien and employee STANDARDS secu treats to develop and 2 Apply appropiate academic and Inaitainseurty requirements technical hil 1. Demonstrate effective profesional 9, Describe quality sssurance practices 2. Attend to personal heath and ‘communication sil and peacties and methods employed in producing financial wellbeing that enable postive customer ‘and prouding quality IT products and 4. Communicate cea, effectively and ‘elatonships meee wth reaton 2. Use product or service desion 10, Deseribe the use of computer 5. Consider the environmental, soca procezes and guidelines to produce a Maus pea ae and economic impacts of decsions {ua information vecnelony Information technology crimes and 6. Demonstrate ereativty and product or service. security breaches. 3. Demonstrate the use of ss innovation 11, Demonstrate knowledge ofthe 17. Emly wali and lable research funcional teamsin achieving tardware components state mt ning to mak rhe cer ctany with information systems. ie etal thinking to make Sense 4, Demonstrate postive cyber cite 12, Compare key functions and ‘of problems and persevere in solving bby applying industry accepted ethical ‘erleationg of software and them, Dratces and behaviors determine maintenance strategies for 9, Mode integrity, ethical leadership 5. Explain theimpiations of Ton ee and effective management business development 20, Plan edveston and career path 6. Describe tends in emerging and aligned to personal goals ‘volving computer technologies and 1. Use technology to enhance thelr influence on practies prouctiviy 12, Work productively in teams while amoslanaois 110253 Information Support & Services 2101. Appt information and data ahs tectaes 312102 Deine x98 of work to meet estomer reed 22103, Evaite present data ad syste ‘oniguration. 21104, Formulates support plan/coniem plan with ‘lent. 32105. identity resources, 132.106 ldenbfy sil level needs and avasble 32107-idety support needs. 132108. Communiate and document tecnica ‘suppor proved. 32109, hagnose problems within system. 1321010. ploy appropiate hardware and ‘software tol to perform askin the most cost effecve manner. 321031. Maintain tmelines and professionalism uring interaction. 32:1032 Pectorm tecnica functions required by somerset 321013. Provide woubleshooting for hardware/sohware- 321014. Respond to usr questions. 321015. Empoys evaluative tools (Goftware/recordings) to check work. 321016 Understands steps to tate to create Improvement plan when needed. 321017. When appropriate follows up support ‘sesion for evaluation,10260 Educational Trainer 3210 1 identity support needs. 3210 2 Identity sil level needs and avaiable 3210 3. Define cope of work to meet customer needs, 3210 4 Identity resources. 52.105. Formulate a suppor plan/confim plan with cent. 32106. Respond to user questions. ramos 32.107. Maintain tneliness nd professionalism “duieginteacton 32.108. When appropiate, flows up support seston for evan 32109. Understands steps to take to create improvement plan when needed. 321030. Promde troubleshooting or hardware/sftware. 321011. Diagnose problems within system 32.10 12 Pertorm techni functions eared by eustomer/ser 321033. Employ appropriate hardware and software tools to perform tskin the mort ost: fective manner 321014 Communieate and document tenia support provides. 3210 15. Operate help desk 32:10:16 employ desktop productivity tools 321017.support computer users 32:0 18. Tran computer uses 3210 19 Determine customers individual needs. 3210 20. rojct a professional business image (eg appearance, woes, grammar, word usage, enunciation, nonverbal ‘communieation). 3210 21 Interact with customers and colleagues ina prfessional manner {e8, promt, friendly, courteous, ‘respect hebful nowledgeabe, ‘understandable. 3210 22 Ensure that your assistance promotes the best inteest ofthe company. 3210 23. create calendars / schedules. 3210 24. Maintain appointment calendars. 321025. Process requess fr appointments 321026. Verify appointments. 321027. Notify customers of changesin. schedule 321028. Manage scheduling confi '321029-Document resus “be 3211030. Define/riontize communication 321031. spect prec objectives. 321032. Determune the ste and species of the ‘work tobe completed 321033. state time, materia and ‘capable needed to complete 321034 evaluate strengths and weaknesses of completed project. 321035, Demonstrates abityo work and ‘communateelectively wih verse 3210 36.3, Eerises ent and wlingness te be helpful n making necessary compromises to accomplish common oa 3210 37. Assumes share responsi for ‘colaborative work 3210 38, Works appropriately and productively with others 3210 39, Leverages the collective iteligence of ‘sroups when appropriate; and 3210 40. Bridges cura diference and uses, fering perspective to increase Innovation and the quality of work. 321.041, Demonstrates integrity nd ethical ear. 3210 42. Acts responsibly withthe interests of ‘the larger community in mind cic awareness & responsibly) 3210043, Uses interpersonal and problem ‘soling sls 0 infloence and guide others toward goal 321044. Leverages strengths of thersto ‘ecomplsh 2common gal21205 Project Management and Resource Scheduling 3210 1. Recognize different resource types (Work, Material Cost, Budget, PersonneV/Skils, Genel, ete) 3210 2. Understand the concept of scope and demonstrate in context of assessing the size of projec. 3210 3. Develop plans for project. ‘management and resource seheduling 3210.4 identity key personnel and responblties for project. 3210 5. Develop SWOT analysis strengths, Weaknesses, Opportunities, and Threats for project. amos 3210 3210 3210 3210 3210 3210 3210 10. a 13 ‘Anais worlond of task and projec. Determine required personnel roups and management hierarchy. Determine resources necessary for project completion, Determine essential tasks necessary for project completion, Design potenti timlines fr assignments Explore appropriate technologies foc project management and resource schedng Create and presenta project management and resource Scheduling plan. Ceeat Gant charts ne 3210 3210 3210 3210 3210 3210 Evaluate and asign recoures to tasks, Implement project management skills to design and complete a collaborative projet. Lear various survey strategies to ‘rack project progress. Develop strategies for monitoring Interconnected assignments. Survey strates for critical path scheduling Create strategies to manage project, budgets Bull survey analysis for customer satisfaction