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TIME: 9:06
L I S R E L
8.80
BY
Karl G. Jreskog and Dag Srbom
C:\Users\Andrewan\Desktop\full
Reliabil Empathy = SQ
STCourte STReliab STSecuri STTangib STUnders =
WOM = CL
215
Covariance Matrix
STAccess
STCommun
STCompet
STCourte
STReliab
STAccess
0.39
0.18
0.19
0.10
0.16
STCommun
STCompet
STCourte
STReliab
0.36
0.27
0.21
0.21
0.41
0.22
0.25
0.40
0.23
0.37
STSecuri
STSecuri
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
WOM
Tangible
Responsi
Assuranc
Reliabil
Empathy
0.18
0.15
0.15
0.18
0.13
0.15
0.17
0.14
0.13
0.16
0.17
0.19
0.19
0.17
0.19
0.15
0.13
0.16
0.13
0.15
0.16
0.16
0.20
0.18
0.20
0.23
0.21
0.14
0.12
0.14
0.14
0.14
0.16
0.18
0.25
0.18
0.20
0.22
0.17
0.09
0.12
0.12
0.08
0.15
0.14
0.14
0.18
0.18
0.18
0.23
0.22
0.11
0.14
0.14
0.12
0.14
0.15
0.14
0.25
0.18
0.35
0.19
0.17
0.15
0.12
0.13
0.13
0.14
0.09
0.19
0.17
0.19
STUnders
Commitme
Repurcha
Cross_Bu
WOM
0.30
0.12
0.12
0.13
0.12
0.10
0.10
0.12
0.18
0.16
0.48
0.26
0.24
0.25
0.13
0.09
0.16
0.12
0.10
0.39
0.25
0.22
0.11
0.10
0.14
0.15
0.12
0.38
0.24
0.13
0.09
0.12
0.16
0.14
0.46
0.15
0.09
0.13
0.13
0.11
Responsi
Assuranc
Reliabil
Empathy
0.36
0.11
0.18
0.15
0.31
0.20
0.19
0.53
0.23
0.38
STTangib
0.39
0.20
0.13
0.12
0.11
0.16
0.19
0.11
0.16
0.21
0.16
Tangible
0.32
0.16
0.15
0.16
0.15
Number of Iterations = 17
, R = 0.34
, R = 0.60
, R = 0.64
, R = 0.48
, R = 0.61
, R = 0.50
, R = 0.52
, R = 0.56
, R = 0.53
, R = 0.63
, R = 0.65
, R = 0.49
, R = 0.41
, R = 0.31
, R = 0.52
, R = 0.48
, R = 0.52
, R = 0.78
Errorvar.=
=
(0.085)
7.38
0.22, R =
0.63*SQ,
Errorvar.=
CS
1.00
0.59
0.89
CL
SQ
1.00
0.63
1.00
from
Decrease in Chi-Square
9.9 0.16
New Estimate
and
STCommun
STAccess
STCommun
STTangib
STUnders
STSecuri
STReliab
STSecuri
STReliab
Decrease in Chi-Square
10.4
18.9
13.3
18.2
8.1
7.9
9.8
18.3
10.7
Standardized Solution
LAMBDA-Y
STAccess
STCommun
STCompet
STCourte
STReliab
STSecuri
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
WOM
CS
0.37
0.46
0.51
0.44
0.48
0.42
0.45
0.41
-----
CL
--------0.51
0.49
0.50
0.47
New Estimate
0.04
-0.07
-0.05
0.06
-0.03
-0.04
-0.04
0.05
0.05
LAMBDA-X
SQ
0.36
0.34
0.40
0.51
0.44
Tangible
Responsi
Assuranc
Reliabil
Empathy
BETA
CS
-0.14
CS
CL
CL
---
GAMMA
SQ
0.89
0.50
CS
CL
CS
CL
SQ
CL
SQ
1.00
0.63
1.00
PSI
Note: This matrix is diagonal.
CS
0.22 0.60
CL
SQ
0.89
0.63
CS
0.59
0.77
0.80
0.69
0.78
CL
------
STSecuri
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
WOM
0.71
0.72
0.75
-----
---0.73
0.79
0.81
0.70
LAMBDA-X
SQ
0.64
0.56
0.72
0.69
0.72
Tangible
Responsi
Assuranc
Reliabil
Empathy
BETA
CS
-0.14
CS
CL
CL
---
GAMMA
SQ
0.89
0.50
CS
CL
CS
CL
SQ
CL
SQ
1.00
0.63
1.00
PSI
Note: This matrix is diagonal.
CS
0.22 0.60
CL
THETA-EPS
STAccess
STCommun
STCompet
STCourte
STReliab
STSecuri
0.66 0.40
0.36
0.52
0.39
0.50
THETA-EPS (continued)
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
0.48 0.44
0.47
0.37
0.35
0.51
WOM
THETA-DELTA
Tangible
Responsi
Assuranc
Reliabil
Empathy
0.59 0.69
0.48
0.52
0.48
Regression Matrix ETA on KSI (Standardized)
SQ
0.89
0.63
CS
CL
CS
CL
CS
CL
CS
CL
CL
---
STCompet
CS
0.37
0.46
(0.05)
8.67
0.51
(0.06)
8.87
CL
---
--
0.020
STCourte
STReliab
STSecuri
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
WOM
0.44
(0.05)
8.05
0.48
(0.05)
8.73
0.42
(0.05)
8.20
0.45
(0.05)
8.27
0.41
(0.05)
8.52
0.07
(0.11)
0.68
0.07
(0.10)
0.68
0.07
(0.10)
0.68
0.07
(0.10)
0.68
--
--
--
--
--
0.51
0.49
(0.05)
10.52
0.50
(0.05)
10.67
0.47
(0.05)
9.39
Repurcha
Cross_Bu
WOM
CS
--------0.07
(0.11)
0.68
0.07
(0.10)
0.68
0.07
(0.10)
0.68
0.07
(0.10)
0.68
SQ
0.33
(0.04)
CL
----------
--
--
--
STCommun
STCompet
STCourte
STReliab
STSecuri
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
WOM
8.42
0.41
(0.04)
11.28
0.46
(0.04)
11.74
0.39
(0.04)
10.00
0.42
(0.04)
11.42
0.37
(0.04)
10.31
0.40
(0.04)
10.43
0.37
(0.03)
10.96
0.32
(0.04)
7.38
0.31
(0.04)
7.72
0.31
(0.04)
7.80
0.29
(0.04)
7.21
SQ
0.89
0.63
SQ
-0.13
CS
--
CL
--
CL
0.14
--
CS
0.37
0.46
0.51
0.44
0.48
0.42
0.45
0.41
0.07
0.07
0.07
0.07
CL
--------0.51
0.49
0.50
0.47
CS
0.59
0.77
0.80
0.69
0.78
0.71
0.72
0.75
0.10
0.11
0.12
0.10
CL
--------0.73
0.79
0.81
0.70
CS
--------0.07
0.07
0.07
0.07
CL
-------------
CS
------
CL
------
STSecuri
STTangib
STUnders
Commitme
Repurcha
Cross_Bu
WOM
---0.10
0.11
0.12
0.10
--------
SQ
0.33
0.41
0.46
0.39
0.42
0.37
0.40
0.37
0.32
0.31
0.31
0.29
SQ
0.52
0.68
0.71
0.61
0.69
0.63
0.64
0.67
0.45
0.49
0.50
0.44
Time used:
0.047 Seconds
Jenis Kelamin
Uber
Grab
Total
Jumlah Responden
82
133
215
Presentase (%)
38.1%
61.9 %
100%
Jenis Kelamin
Jumlah Responden
Presentase (%)
Pria
Wanita
Total
74
141
215
34.4 %
65.6 %
100%
Usia
18 Tahun
19-29 Tahun
30-39 Tahun
40-49 Tahun
50 Tahun
Total
Jumlah Responden
29
181
3
1
1
215
Presentase (%)
13.5%
84.2%
1.4%
0.5%
0.5%
100%
Usia
Utara
Selatan
Barat
Timur
Pusat
Total
Jumlah Responden
102
18
29
35
31
215
Presentase (%)
47.4%
8.4%
13.5%
16.3%
14.4%
100%
Pekerjaan
Pelajar/Mahasiswa
Karyawan
Wiraswasta
Ibu Rumah Tangga
Lainnya
Total
Jumlah Responden
168
39
2
0
6
215
Presentase (%)
78.1%
18.1%
0.9%
0%
2.8%
100%
Frekuensi Kunjungan
1-2 kali/minggu
3-4 kali/minggu
5-6 kali/minggu
7-8 kali/minggu
>8 kali/minggu
Total
Jumlah Responden
166
28
7
6
8
215
Presentase (%)
77.2%
13.0%
3.3%
2.8%
3.7%
100%