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Technical Skills

* Developing VBA automated reports/dashboards & Macros using MS Office based

on Client Requirement for easy analysis of reports related to the respective projects
in organization for reviews with higher management
* Strong knowledge in MS office , especially MS Excel [Hyper link, Pivot table,
macros, Excel formulas and pivot chart etc ], VBA, Power Point Presentation and
familiarity with computers and basic applications, confident attitude, aggressive on
meeting deadlines and targets.
* Creating MIS/ Dashboard report and presenting it to the concern Department.
* Preparation of monthly Performance Status Reports to Senior ManagementCollate,
Analyze and Present company performance details quarterly and half yearlyProvide
information to management and meet weekly to ensure consistency in data and
information across the company
* Design reporting formats to provide accurate information in a clear and concise
manner. Produce and support existing reports and processes
* MS Excel / Word / PowerPoint / Access /PeopleSoft/Oracle/ Sales force
* Successfully deployed applications on time and under budget
* Experience in third party tools and solutions like PeopleSoft ,Oracle etc
* Exceptional communication, analytical, and project management skills.
Work Experience

Job Profile:
* Monitor implementation of MIS processes and evaluate their
effectiveness.Standardize similar reports across clients, departments and teams
* Understand requirements, design formats, deploy formats, follow up with Business
development Team, Client Services Department, and Quality team and validate data
* Make company performance reports and analyzing them from company prospect
* Design and establish a Daily, Weekly & Monthly SLA Reports, and published in
respective team rooms.
* Assisted with automation of different department's manual processes by writing
VBA code and using macros and formulas to speed processes and maximize
* Handling multiple Accounts & Projects in the pooling environment.
* Create VBA programs to automatically update Excel workbooks
* Ensuring timely (SLA) coordination with queue managers.
* Developing Power point and PDF presentations for clients to show the technology
trends,benchmarks,industry trends, vendor/partner business trends for

* Assigning the work to the team and ensuring that all the reports were delivered on
time without any SLA misses.
* Ensuring requests and escalated as per the guidelines provided by the client.
* Escalating high priority requests to the respective Line of Services, Service
Delivery Managers to avoid SLA failure. Initiating and coordinating Service
Restoration Teams through Chats or calls where applicable.
* Responsible for ensuring all incidents and outages are opened in the timely
manner, properly documented, tracked, and resolved.
* Attending Daily and Weekly review calls in order to keep pace with the changes
being implemented in the process.
* Publish SLA Reports across all the categories for monitoring performance by the
stake holders.
* Worked as a Dispatcher, by actively monitoring the queues in every status,
scheduled works and outages in all areas.
* Analyzed, modified, and revised procedures to incorporate changes in user needs
and to maintain efficiency in data processing procedures.
* Process documentation on SLA & SOW (statement of work document), when it
* Simulate and finalize results after examining exceptions.
* Maintain and produce data quality and completeness report for each client for
both internal and client reporting globally.
* Publish account review deck with all metrics and exceptions reports.
* Deliver Information for security & audit processes
* IT professional effective at working with management in achieving operational
excellence, fostering open communication, and problem solving. Background
includes formal Infrastructure Support methodologies, managing relationships,
Client service
* Strong communication & interpersonal skills with proven abilities in client
Relationship Management & rendering Value IT services for Incident Management.
* Ensure that key Service Management/Delivery criteria are met to ensure
acceptable levels of service can be maintained e.g. training, support
documentation, security compliance.
* Preparing the KPI Reports as per the account requirement under pooling
* Extensively working on SLA Reports Metrics and deliver to project management
team across globally to review status on daily basis.
* Expertise in presenting the reports in various formats by using Microsoft Office
Suite (Excel, Word, PowerPoint & Access).
* Maintaining the Monthly Account & HR Forecasting reports.
* Can understand client requirements.
* Excellent ability to interface with clients, good team player.
* Have excellent communication and presentation skills.
* Ability to multitask and get the job done.
* Can analyze Problems and Formulate appropriate Solutions.

* Inclination to Hardworking and ability to adjust with changing Environments

* Undertake Trend Analysis of Data and Automation of reports.Day-to-Day Analysis
of MIS Reports.


* Maintains department office area in an organized and professional manner
including supplies and equipment.
* Status Reporting - Daily, Weekly and Monthly
* Meeting up the SLA subsequently keeping quality levels even during spike in the
* Sending the report (weekly, Monthly and Half yearly report).
* Coordinates activities, information meetings, and various training programs.
* Provides administrative support in the preparation of correspondence, reports,
schedules, confidential materials and various employee issues.
* Maintains a daily log of important information to share with the department.
* Support the department implementing training and development programs to
ensure optimal company-wide performance.
* Pull the data from SAP, Automobile, and Hire craft software.
Advance Excel (MIS ):
* MIS Report (VLookup, Hlookup, Pivot Table, Match, Conditional Formatting, date
functions, Network days, and weekly, Monthly, Yearly include daily
Attendance Report,
Dash board, Trend Analysis and Business Analysis, Sales report, Location coordination
* GOOD in PPT and Analysis report showing in PPT.
* Knowledge about US Recruitment Report ( Report, Client wise reports, TAT, Dash
Wise Report, Recruiter wise report, End Client wise reports and
Resume Format.
* Working on individual performance report.
* Co-ordinate with Business Development Managers to get the forecasts/projections
out with Resourcing Plan.
* Excellent understanding of data Management area from Project Perspective
* Good in Pipe line candidate wise report, Yet to Join Report, Verification Report, and
report ( Performance Wise Report) Dashboard, Charts, Bar
Chart, and Pie Chart
including Typing
Speed 60 WPM.
* Gained good & strong knowledge on Data Management, Resource management,
Analysis, Team MIS Reports, HR Report, HR Back End, Head Count,

Performance Report

and Networking & Analysis Skill. And worked on Hirecraft

2. Name of the Organisation: Hinduja Global Solutions

Designation: Data Process Associate
* Handled daily, Weekly, Bi-weekly, monthly, quarterly and yearly reports.
* Created Client reports using Advanced Excel functions like IF, Vlookup, Hlookup,
Sum if, Sum Product, Concatenate, text, Right, left Functions, Pivot Tables and
charts etc
* Created and maintained reports in Excel that allows the company to get
information for business activities
* Preparation of monthly Performance Status Reports to Senior Management
* Design reporting formats to provide accurate information in a clear and concise
* Understand requirements, design formats, deploy formats, follow up with Business
development Team, Client Services Department, and Quality team and validate data
* Working on MS-Office and other financial software to process the data.
* Creating macros, formats and layout for report.
* Proactively interacting with customers and stake holders to resolve issues with
data and reports
* Analyzing the issues and resolve the same by recreating the reports to maintain
standards of quality