ALISON VESPER

Derby, KS 67037 vesper.alison@gmail.com

Professional
Personable, enthusiastic, and confident coordinator; passionate about people, professionalism, personal integrity,
and teamwork offering broad-based experience providing exceptional operational competencies with a positive attitude.
Compassionate, mission and results driven, detail oriented, and flexible. Responsible, critical thinker, effective leader,
facilitator, and communicator, exceeding goals and expectations with a practical and analytical perspective. Strong
background in office management, support of leadership and team members, commitment to compliance and proper
protection and handling of confidential information, talented in public speaking, networking, demonstrating problem
solving, and providing outstanding customer service.

C O RE C O M P E T E N CIE S
NACI Security Clearance
Providing Informational Briefings
Providing Assistance & Support to Team

Maintain & Protect Confidential Information

Microsoft Office Suite & General Office Equipment
Excellent, Effective Communication Written & Oral
Members
Enthusiastic, Rapid Learner
Prioritization & Organization Skills
Exemplary Customer Service

Excellent Facilitation & Interpersonal Skills

Record Keeping & Data Entry

E DU CATI O N
Bachelor of Science Degree Southwestern College of Professional Studies (Kansas) Human Resource
Development
Certificate Southwestern College of Professional Studies (Kansas) Change Leadership
Studied Business Management & General Education University of Phoenix (Kansas)

P RO FE S S IO N AL E XP E RIE N CE
Senior VA Benefits Advisor - McConnell AFB, KS
Yorktown Systems Group, Huntsville, AL
Present

March 5, 2014 to

Key point of contact for transitioning Service Members going through transition
Key point of contact for the management team of the Transition Assistance Program at McConnell AFB, KS
Providing high-quality instruction briefings of VA benefits related information to an average of 70 Service
Members/dependents per month
Provide individual assistance sessions to an average of 40 Service Members & their families per month
Ensure enough participant materials are on-hand to facilitate briefings
Provide sign-in sheets to 100% of participants attending the VA Benefits events in order to collect throughput
data & determine performance metrics
Enter event data into the web-based data collection tool & SharePoint within three business days after each
event
Maintain & protect confidential information according to established security protocols
Facilitate Career Technical Training Track class for requesting individuals once per month
Provide VA benefits information & application assistance to requesting individuals
Provide assistance to Service Members & their dependents with navigating the Veterans Employment Center
& eBenefits Web Portal
Maintain minimum Quality Assurance standards in the field
Maintain good standing on the O.T.E.I. project for all standardized curriculum modules
Exhibit positive relationships with all stakeholders
Demonstrate experience with facilitation of adult learning with guided discovery, & learner-centric education,
involving the learners more actively during the learning process
Demonstrate facilitation skills making participants feel comfortable & valued; encourage participation; prevent
& manage conflict; listen & observe
Conduct special Transition Assistance Program events for executive-level stakeholders
Act as an independent contributor in problem solving

Demonstrate critical & creative thinking

Conduct & facilitate outreach activities
Office supply inventory management & ordering; general office upkeep
Computer programsMicrosoft Excel/Word/PowerPoint/Outlook, Internet Explorer.

Coordinate records & manage information & training documents for Scouting members
Maintain & protect confidential information according to established security protocols
Planning & coordinating meetings & events to include logistics, meals, scheduling of guest
speakers/entertainment
Handling incoming calls, properly routing calls, recording details of calls, relaying messages
Handling multiple calendars to schedule meetings & interviews for multiple key management personnel
Assist & facilitate process improvements & integration of new processes
Assist with & complete organization & project management in a variety of capacities
Creation & distribution of quality professional documents, materials, & correspondence
More than ten years of exceptional Customer Service experience in multiple capacities

V O LUN T E E R

AN D

O T H E R E XP E RIE N CE

Employment History
Origami Owl, LLC (Independent Team Leader)
2013-Present
FRAX Fractional Outsourcing Derby, KS (Consultant)
2013-2014
Stay at Home Parent & Student
1996-2013

Volunteer
Chairperson, Assistant Leader, & Mentor Cub Scout Pack 519
2009-Present
Co-Treasurer & Merit Badge Counselor Boy Scout Troop 519
2015-Present
Brownie Leader Girl Scout Troop
2005-2007
Assistant Senior/Cadette Leader Girl Scout Troop
2012-2014
McConnell Enlisted Spouses Club McConnell AFB
2010-2014
Auxiliary Member Browns Mills Emergency Squad
1994-1996
Licensed EMT Browns Mills Emergency Squad
1996-1997