Mary Martinez

5716 N. 38th St. Mc Allen, TX 78504

(956) 776 – 1108
Mtzfam8@aol.com

OBJECTIVE:
I will contribute and lead projects, business and positions to obtain business goals within the business
market. Making customer needs come first parallel with the needs of the company I will support
with a true commitment to a strong work ethic.

EDUCATION:
• American InterContinental University Hoffman Estates, IL
Associates of Arts in Business Administration

San Antonio College of Medical and Dental Assistants

Certified Medical Assistant 1995

EMPLOYMENT:

Convergys Pharr, TX
Associate Trainer (09/2005 – 02/2010)
• Develop and manage trainees to be efficient and intuitive thinkers in order to enable their
problem solving skills and communication skills
• Manage many projects and trainers in order to support training department and production
partners
• Report for the department attendance and adherence of employees in New Hire and Specialty
training
• Chosen by DirecTV to work in partnership with other trainers to give insight on revisions of
the New Hire Training
• Gather information from New Hire and Specialty classes while in training, in order to
establish trends and areas of improvement from a quality stand point

Convergys Administrative Assistant (09/2004 – 09/2005)

• Managed all administrative duties in training department such as daily numbers, attrition
trackers, RIO database password administrator, Class schedule, Room Schedule, Leadership
Reports for the director, ordering of all supplies, and preparation for 10 trainers on a weekly
basis
• Served as Point of Contact in the absence of a manager
• Approved WMS, entered LMS events for each class and audited time keeping punches for
prevention of errors in the department
• Supported and troubleshot of passwords for agents in multiple sites such as Pharr, Common
Wealth, Alabang, Moore, Pocatello and Salt Lake City
• Generated and updated reports for the Training department such as Graduation rates, Quality
averages, and End of the Month reporting
• Served as Attrition Manager for the training department

Convergys Resolution Specialist (01/2002 – 09/2004)

• Assisted customers on supervisor or escalated calls
 • Ensured customer received the best possible customer service experience and left the call
with the perception that we value our customers and appreciate their business
• Shared feedback and ideas on proven methods to resolve issues on the projects at hand

Convergys Customer Service Representative (8/2001-1/2002)

• Assisted customers on every call
• Met all metrics and quality standards

Women’s Diagnostic Center Mission, Texas

Head Medical Assistant (12/1998 – 10/2000)
• Filed billing claims and processed many appeals to insurance companies
• Assisted Physician with in office surgical procedures and managed surgery approvals and
schedules
• Managed a team of three other assistants and assigned shift scheduling to provide equal
coverage during clinical hours
• Took on the position of Public Relations person in marketing and positioning the practice in
positive finical opportunities

Rio Grande Regional Hospital Women’s Clinic McAllen, TX

Chief Medical Assistant (12 /1996 – 11/1998)
• Handled the facility’s laboratory for specimen collection and processing
• Assisted a team of Physicians with in-office surgical procedures
• Managed surgery approvals and schedules
• Supervised a team of two other assistants

CERTIFICATIONS:
• Certified Dialysis Technician
• DirecTV Facilitator certification
• Training 101 & Training with Impact
• Registered and Licensed Medical Assistant
• Business & Administration and or Medical Office Certification
• Certified by Columbia Regional Hospital for Laboratory Testing and Training

SKILLS:
• Experienced with Time Keeping System, Learning Management System and Pivot Table
• Knowledgeable in Windows ME, MS Word, MS Excel and Lotus
• Familiar with 10- Key Calculator and 10 Line Switch Board
• Hold high work standards and work ethics on all deliverables
• Strong Communication skills, both written and verbal
• Multitask oriented, efficient, and a problem solver
• Fluent in Spanish Language
• Ability to type 80 wpm
• Extensive knowledge on medical terminology, surgical procedures, medication and insurance
requirements