1.

Bonafide & forwarding certificate

2.

Faculty guides certificate

3.

Declaration

4.

Acknowledgement

5.

Contents

6.

Executive summary

7.

Introduction

10-15

8.

Company Profile

16-26

9.

Product Profile

27-40

10.

Dealer Profile

41-48

11.

Swot analysis

49-50

12.

Research Methodology

51-57

13.

Finding

14.

Data Analysis

15.

Recommendation

69

16.

Limitations of Survey

70

17.

Conclusion

71

18.

Annexure

72-74

19.

Bibliography

7-9

58
59-68

75

CONTENTS

EXECUTIVE SUMMARY
Introduction: A success of the firm largely depends upon how effectively and it serves the
existing and prospective customers. Because it is only the sales which bring revenue to the firm the

management of the firm can be efficient when there will be proper planning and control the present
and future actions of the firm.
In the present competitive scenario it is very essential to predict the needs of
the customers in hand and see to it that no stone is left unturned. Customer satisfaction is the main
things, which contribute to expansion and progress in any business. Study of customers attitude
towards the product in hand is also one of the main things which contribute to the decision whether
the path selected to progress and create healthy business relationship.

Need for the Study:This study is an attempt to recognize which type of marketing strategies
adopted by the company. How they brought their product into the market. And how they increased
their costumer attitudes, customer preference, sales & brand awareness in their region

Objectives of the study:1) To know the marketing strategies of Mahindra tractors adopted by the corporation around the
Mamandur.
2) To known the awareness of brand around the Mamandur.
3) To known the customer response towards the John Deere tractors.
4) To known the problems faced by the customer.

Research methodology:The data and information needed for the study has been collected from both
primary and secondary sources. The primary sources used for collection of information are
questionnaire, personal interviews with the customer of the Mahindra tractors and official interviews
in the corporation. In addition to this the information is also collected from secondary source through
the net.

Research design:In the study on attempt is made to evaluate the preface of the companys
approach the sales persons about their marketing strategies like advertisement, sales
promotion tools etc. these are making to create a awareness of brand in their region of sales.

I. Data collection:For this study the primary and the secondary data were collected from
conducting survey on that region. The following shows how I collected the primary as well
as secondary data.

A. Primary data:The primary data was obtained through market survey, by personal
interview and questionnaire method at Mamandur region.

B. Secondary data:The secondary data is collected from the company as well as through
some websites (www.mahindra.com)

Findings of the study: According to survey, it was clear that the availability of spare parts was very easy.
Out of 50 respondents it can be seen that 36% i.e. 18 respondents purchases tractors by wall
painting, and 4% .among 54 % of the respondents were purchased from others. The 02 & 03
respondents by T.V. Adds and magazines.
Out of respondents we find that 54%, which of 27 respondents are in a income group of Rs.
71000 to Rs. 100000 and 12%Which are respondents are in an income level of Rs. 41000 to
Rs.71000.
3

 Out of 50 respondents it was found that 30 respondents are influenced by company showroom
during purchase, company sales man and rest of others by advertising friends/ relatives, etc
influence 20 respondents.
Among 100% of respondents 52% of customers were satisfied with the vehicle performance.

Suggestions:

M&M Company needs additional sales promotional activities like organizing exhibitions,
fairs issuing catalogues and broaches, display and demonstration, contests etc.

Company should give advertisement in magazines and news papers to make them aware
and to attract customers

Dealer should attract customers by giving special reduction in prices at the time of
festivals

Conclusion:After doing my in-plant project in Mahindra & Mahindra tractors I come to know that
how marketing strategies help to boost the sales, how and when they applied and executed.

Limitation of the study:1. The study was restricted to the surrounding areas of the Mamandur only. Therefore the result
of the study cannot be generalized to other parts of the country.
2. Due to time constraints, the extensive research could not be undertaken. Therefore the sample
size was restricted to 50 customers only.
3. Analysis of data collected from questionnaire was done on the assumption. It is a relevant
data.
4. Preferences & response of the customers would change over a period of time.

CHAPTER-I
COMPANY PROFILE
Overview of the Mahindra Company.
Profile of the Mahindra Company.
Profile of Aishwarya Tractors Pvt ltd.

COMPANY PROFILE
I. HISTORY OF THE COMPANY:Mahindra and Mahindra Limited is the flagship company of the
Mahindra group, which has been a significant presence in key sectors of the Indian economy. A

consistently high performance, M&M has been ranked among the top private sector companies in
the country for several years.
Mahindra brothers (R.K. Mahindra & S.K Mahindra) make
general purpose utility vehicles for Indian market started the company way back in 1945, the was
setup at Nasik. The first four wheeler of their company was Willys Jeep with petrol version engine.
This engine was manufactured at France.

But after 1965 they started to produce their own engines DI & DP.

DI--------->Direct Injection--------->Which can be started without battery.

DP--------->Diesel Peugeot
M&M soon branched out into manufacturing agricultural tractors and light commercial

vehicles; the company later expended its operation from automobile and tractors to secure a
significant presence in many more important sectors.
Two plants were set up at Khandiveli and Zahirabad Khandiveli and
Nasik plant used to manufacture feeps, utility vehicles and engines. At Zahirabad plant LCVS
(Light Commercial Vehicles) were manufactured. FJ mini bus and goods vehicle with capacity of
2.5 ton and 4 tons were manufactured at this plant. This was the first diversification of M&M from
jeeps to LCVS.
They soon diversified towards Mahindra tractors. It was tilejiont venture
with International Harvester Company, USA. An organizational restricting exercise in 1994 arising
from a business process re-engineering program resulted in core activities of manufacturing utility
and light commercial vehicle and agricultural tractors remaining with the Flagship Company.
All other activities spun off into separate entities and organized under
business groups, each headed by a president. These groups are in the areas of hospitability, trade and
financial services, automatic components, information technology, telecom and infrastructure
development.
They have diversified into financial service; Kotak Mahindra was the
collaboration with Kotak. It was started 5 years back & another by name MMFSL (Mahindra
&Mahindra Financial Services Ltd.) were formed in order to serve public to purchase four wheelers
through installments and financial schemes.
6

 Today M&M has two main operating divisions:-

The automotive division manufactures utility and light commercial vehicles.

The farm equipment division makes agricultural tractors and other farm equipments.
M&M employees more than 25000 peoples and has 6 states of an art
manufacturing facilities spread over 500000 sq. meters, it has over 30 sales offices supported by a
network of over 500 dealers, 500 authorized service points and 600 stock points across the country,
this network is connected to companys plants by an extensive IT infrastructure.
M&M outstanding manufacturing and engineering skills allow it to constantly
innovate and new products for the Indian market. Proof of this expertise is the launch of Bolero, a
new generation utility vehicle and tile Arjun, a sophisticated agricultural tractor.
The companys commitment to technology-driven innovation is reflected in
the setting up of the Mahindra research valley, a 100 acre facility that will house, less than one roof,
the companys engineering research and product development wings.
The M&M philosophy of growth is centered on a belief in people . As a
result the company has put in place initiatives that seek to reward and retain the best talent in the
industry. M&M are also known for its progressive labour management practices.
In the community development sphere, the company has implemented
several programs that have benefited the people and institutions will its areas of measurements.

Overview of the Mahindra company:The US $6.7 billion Mahindra Group is among the top 10

industrial houses in India. Mahindra is the market leader in multi-utility vehicles in India It made a
milestone entry into the passenger car segment with the Logan. Mahindra & Mahindra is

the only

Indian company among the top tractor brands in the world.

The Group has a leading presence in key sectors of the Indian

economy, including the financial services, trade, retail and logistics, automotive components, aftermarket, information technology and infrastructure development. Mahindra has recently made an
entry in the two-wheeler segment which will see the company emerge as a full-range player with a
presence in almost every segment of the automobile industry.

Mahindra's Farm Equipment Sector is the proud recipient of the Japan Quality
Medal, the only tractor company worldwide to be bestowed this honor. It also holds the distinction of
being the only tractor company worldwide to win the Deming Prize. The US based Reputation
Institute recently ranked Mahindra among the top 10 Indian companies in its Global 200: The
World's Best Corporate Reputations list.

Mahindra is also one of the few Indian companies to receive an A+ GRI checked
rating for its first Sustainability Report for the year 2010-11.

Ranks & ratings of Mahindra company:-

2003
8

Auto Sector was the proud recipient of the prestigious National Award for R&D 2003 in
recognition of its pioneering R&D efforts, which culminated in the indigenously engineered

and highly successful vehicle, the Scorpio.

M&M Tractors wins prestigious Deming Prize for excellence in Quality; the first tractor firm

in the world to receive the award

M&M Tractors wins prestigious Deming Prize for excellence in Quality; the first tractor firm
in the world to receive the award.

2004

Automotive Divisions International Operations received the regional highest exports trophy
2000-01 from the Engineering Exports Promotion Council.

2005

Mahindra & Mahindra received the highest Governance & Value Creation rating CRISIL
GVC Level I from CRISIL ratings for its ability to create value for all its stakeholders while

adopting sound corporate governance practices.

Mahindra & Mahindra has been rated as the leading Indian company in the Automobile Tractors sector for the Dun & Bradstreet American Express Corporate Awards 2006. The
Automobile Sector comprises of three categories Passenger Vehicles, Commercial Vehicles

and Tractors.
Mahindra Life spaces were named Indias fastest growing construction company by
Construction World-National Institute of Construction Management & Research (NICMAR)

study.
Auto Sector received Commendation for Significant Achievement in Human Resource from

CII (WR).
M&M was successfully certified as compliant with BS: 7799 Part 2:2002 Information

Security Management System.

M&Ms Auto Sector awarded the 2nd prize for Excellence in Supply Chain Management,
organized by S.P. Jain Institute of Management & Research, Mumbai.

2006
9

Forbes has ranked the Mahindra Group in its Top 200 list of the Worlds Most Reputable

Companies and in the Top 10 list of Most Reputable Indian companies

Mahindra United adjudged among the top clubs in the world
M&M wins Overdrive Car Maker of the Year Award

2007

The Logan ranks first in the J.D Power Asia Pacific 2007 India Initial Quality StudySM
(IQS) in the Entry Mid-size segment with a score of 65 PP10O. Released in December 2007,
this study serves as the industry benchmark for new-vehicle quality measured at two to six
months of ownership. Overall quality performance is based on both design quality and

production quality problems per 100 vehicles (PP100).

Mahindra Logan Diesel ranks first in the TNS Automotive TCS Study in the segment-

Midxsize Diesel with exceptional score of 96 as per a study released in December 2007.
Scorpio ranks first in the TNS Automotive TCS Study in the MPV/SUV segment with a
segment leading score of 91 (joint first with Innova) as per a study released in December

2007.
Mr. Anand Mahindra has been ranked among the top 15 in the Mint Influencers Index in the
publication 'Mint' dated August 28, 2007. The Mint Influencers Index is a monthly, objective

measure that tracks 20 high-profile Indian business and policy leaders across the print media.
Mr. Anand Mahindra features in the top 20 in the list of 50 Most Influential Indians in
Business Weeks edition dated August 13, 2007. It goes on to say ".the dapper Harvard
Business School-educated Mahindra has positioned his company to compete with India's
other automakers, such as Tatas thanks to a new venture with Nissan and Renault to make

the Logan."
Mahindra & Mahindra is ranked 37th in the B & E Power 100 while it ranks 4th in the
Transport Equipment Sector as per the Business & Economy magazine issue dated 28 June
2007. Net profits have been taken as the parameter for these exclusive 100 most profitable

companies of India list.

IMRB International ranks Scorpio as an Olympic brand. Only 4 wheeler brand to reach this

position in the UV segment in India

Mahindra & Mahindra was ranked second in the prestigious Most Trusted Car Company in
India in a study conducted by TNS.
10

Mahindra was ranked 22nd in Business India's annual survey of the country top companies -

Super 100
Mahindra was ranked 31st in Business Today's annual survey of India's most valuable
companies.

II. Profile of the Mahindra company:Mr. Mahindra is the co-founder of the Harvard Business School Association of India, an
association dedicated to the promotion of professional management in India. The association has
grown substantially over the years.
He is Past President 2003-04 of the Confederation of Indian
Industry and has also been President of the Automotive Research Association of India (ARAI).
Mr. Mahindra is a Director of the National Stock Exchange of
India Limited appointed under the "Public Representatives" category.
He takes a keen interest in matters related to education and apart
from being a Trustee of the K.C. Mahindra Education Trust, which provides scholarships to students;
he is also on the Board of Governors of the Mahindra United World College of India.

11

Mr. Mahindra is the Founder Chairman of the Mumbai Festival,

which was launched in January 2005. The event was the first comprehensive festival to celebrate the
rich cultural diversity of the city.
He is the Co-Chairman of the International Council of the Asia
Society, New York and Co-President of The Euro India Centre.

Mr. Mahindra is a Member of the following organizations:1.

2.
3.
4.
5.
6.
7.
8.
9.

Harvard Business School - Asia-Pacific Advisory Board.

Harvard Business School - Member of the Board of Dean's Advisors.
Harvard University Asia Centre - Advisory Committee.
Harvard Business School - Advisory Council of the Initiative on Corporate Governance.
Harvard Business School India Research Centre Society - Founder Member.
Asia Business Council.
International Enterprise Singapore - 2nd India Advisory Panel.
Microsoft India - Advisory Board.
National Sports Development Fund (NSDF), Government of India - Council and

Executive Committee.
10. The Nehru Centre, Mumbai - Executive Committee.
11. National Council of Applied Economic Research.
12. National Institute of Bank Management, Pune - Governing Board.

12

 BOARD OF DIRECTORS
The Group Management Board comprises the Vice Chairman &
Managing Director, Presidents of the Business Sectors as well as heads of certain key corporate
functions. The Board provides strategic direction and enterprise leadership, facilitates synergistic and
symbiotic relationships and creates a shared vision and value-system, across the various Business
Units and Companies that make up the Mahindra Group. The membership of the Group
Management Board is as follows:

Anand G. Mahindra
Vice Chairman & Managing Director

13

Bharat Doshi
Executive Director & Group Chief Financial Officer (Group CFO)

A.K. Nanda
Executive Director

Mr. Anjanikumar Choudhari

President - Farm Equipment Sector and Member of the Group
Management Board

Rajeev Dubey
President (HR, After-Market & Corporate Services) Board & Member
of the Group Management Board

14

Dr. Pawan Goenka

President (Automotive Sector) and Member of the Group Management
Board

Hemant Luthra
President Systech Sector and Member of the Group Management
Board

Mr. Raghu Murti

President - Trade, Retail and Logistics Sector and Member of the
Group Management Board

15

Mr. Uday Phadke

President - Finance, Legal and Financial Services Sector and Member
of the Group Management Board

Mr. Ulhas N. Yargop

President - ITS Sector and Member of the Group Management Board
III.

DEALERS PROFILE:-

Aishwarya Tractors Pvt ltd

Managing Director:

Departments

Mr. Ramesh Rao

Sales Section, Service Section & Spare Parts

Section

Office staff:
Sales Section

: Mr. Selvi (Accountant).

Mr. Sriram (Sales Manager)
Mr. Anand & Mrs. Parvathi (MSS Co-ordinate &
Computer Operator)
Miss. Sumathi (Sales CRO)
Mr. Raja (Salesman)
Mr. Senthil (Helper)

16

Sales Man: Pranesh, Basavaraj, Nagraj, Shiva kumar, Nageshwar Rao,

Ramakrishna.Naresh
Service Section: Mr.Arun kumar (Works Manager)
Mr. Mahesh (FLA & Installer)
Mr. Veera (Service CRO)
Mechanics

: Shiva & Pasha (Head mechanic)

Basha, Iliyaz, Akbar, Yousuf, Sayyed.

Spares Section : Mr. Hemangouda (Cashier & Supervisor)

Mr. Govindraj (Helper)

Strength of the Showroom:

Experienced salesmans with market knowledge

Well furnished office with different departments

Large spare section with different all type of Mahindra spare parts

Quality service for customer satisfaction

Qualified employees and skilled technicians

They were authorized to sell class parts

Separate workshop with skilled workers with several equipments and different types
lathes

17

ORGANISATION STRUCTURE OF AISHWARYA TRACTORS PVT LTD

MANAGING DIRECTORS

FINANCE MANAGER

SERVICE MANAGER

SALES MANAGER

FLA

SALES

SERVICE

SALES MAN

TELEMARKETER

OTHER
SUPERVISOR

CASHIER
CASHIER

CRO

INSTALLER

TYPIST

TYPIST
MECHANICS

LATHE OPERATOR

HELPER
HELPER

WATER SERVICE
18

Financial Institutions Providing Credit Facility in Purchasing Mahindra

Tractors:

State Bank of India(SBI)

Mahindra Finance Ltd.

Indian Bank

Syndicate Bank

Other Banks

19

DEALING PROCEDURE OF AISHWARYA TRACTORS PVT LTD:

SHOWROOM SALES

: WHERE CUSTOMERS APPROACH SALES

MANAGER/SHOW ROOM

Sales-mans approach: Where customers make direct contact/

Approach to village customers in field

Through Marketing : Where dealer has to compute with

Competitors with different promotional
Activities like advertisement demonstration,
Display, road show and test drive.
To increase the sales Managing Director (MD) has appointed separate sales force
to meet the challenge of competition. This force has spread all over the area of mamandur,
which make direct
Contact with the customer, which resulted the greater sales of Mahindra tractor.

20

SALES TRENDS
PERIOD

QUANTITY
(IN TRACTORS)

2012-2013 (3-MONTHS)

30

2013-2014

315

2014-2015

280

TOTAL

625

315

350

280

300
250
200

2012-2013

2013-2014

2014-2015

150
100

30

50
0
QUANTITY

21

CHAPTER-II
MARKETING STRATEGIES OF MAHINDRA
TRACTORS
Advertising strategies.

Sales promotion tools.

Sales trends.

22

2.1 Marketing strategy, Sales Promotion & Selling Process carried out by
Aishwarya tractors pvt ltd:Before going to promotion strategy the company must take decisions on the
total promotion budget and choice of the promotional tools to be used one of the most difficult
marketing decisions facing companies is to work out on how much to spend on promotion.

ADVERTISEMENT TOOLS: Banners and Posters.

Printing and calendars.
Catalogue advertising.
Window display.
Pomplents advertising.
Construction of circles.
Gift bags/ carry bags.
Anniversary functions.
News Papers.
Wall Paintings.

SALES PROMOTION:23

 Good communication system and customer relations service.

Gifts to loyal customers.
Offering gift with the product (LIVE).
Participation in marketing fair in mamandur.
Free service coupon warranty.
Fuel check up camp.

SELLING PROCESS:The selling process is an important aspect of ever organization. Sales

operations carried by Mahindra tractors.
Telephonic Enquiry.
Walk in customer.
Sales experience.
Showroom demonstration.
Test drive.
Vehicle delivery.

24

2.2 Mahindra Tractor Models:Farm Equipment Sector produces the widest range of tractors and
tractor implements to suit the varied needs of farmers world over. Different tractor models
cover diversified market segments from 25 HP to 60 HP tractors. Mahindra is recognized as a
powerful symbol of productivity and unparalleled performance. It is the market leader and at the
help of the Indian Tractors Industry.

Mahindra Sarpanch 265 DI

25

Engine Specifications:
Make and Model

: Mahindra MDI-1785

Horse Power

: 30HP Category

Bore and Stroke

: 88.9 x 96mm

No. of Cylinders

:3

Cubic Capacity
Rated Speed

: 1788cc
: 2300 rpm

Clutch:
Heavy duty single dry plate

Transmission:
No. Of Gears: 8 forward, 2 reverse with high and low selector lever. Foot operated differential lock
is provided as a standard fitment

Cooling System:
Water Cooled.

Mahindra 235 DI Airflow

26

Engine specifications:
Make and Model : Mahindra MAC E 1735
Horse Power

: 25 H.P. Categories

Bore and Stroke

: 127 x 137mm

No. of Cylinders

:1

Cubic Capacity

: 1735cc

Rated Speed

: 1650 rpm

Transmission:
No. of Gears: 8 forward, 2 reverse with high and low selector lever. Foot operated
differential lock is provided as a standard fitment.

Electrical starting and Lighting:

12V Battery, Starter motor, Alternator with built in Regulator, Head Lights, Rear Brake
Lights, Parking Lights, Turning Lights, Plough Lamp, Fuse box, Registration Lamp, Tail Lamp and
Hazard warning lamp.

Mahindra 245 DI 2pc

Engine Specifications:27

Make and Model : Mahindra M 1797

Horse Power

: 26 H.P. Categories

Bore and Stroke

: 102 x 110mm

No. of Cylinders

:2

Cubic Category

: 1797cc

Rated Speed

: 2000rpm

Transmission:No. of Gears: 8 forward, 2 reverse with high and low selector lever. Foot operated
differential lock is provided as a standard fitment. Optional CRPTO with clutch

Hydraulic System:Independent fully live hydraulic pumps, 2 lever control. CAT II, three point
linkage with adjustable outside check chains.

Mahindra Sarpanch 575 DI

Engine Specifications:Make and Model : Mahindra MDI-3000 B

28

Horse Power

: 50 H.P. Categories

Bore and Stroke

: 88.9 x 101.6mm

No. of Cylinders

:4

Cubic Capacity

: 2523cc

Rated Speed

: 2600rpm

Transmission:No. of Gears: 8 forward, 2 reverse with high and low selector lever. Foot operated
differential lock is provided as a standard fitment.

Electrical Starting Lighting:12V Battery, Starter motor, Alternator with in-built regulator,
Headlamp, Rear Brake Lights, Parking Lights, Turning Lights, Plough Lamp, Registration Lamp.

Other Models:
1. Mahindra -Arjun 445DI

29

2. Mahindra-Sarpanch 475DI

3.Mahindra-Sarpanch 275DI TU

4.Mahindra-Bhoomiputra 475DI

30

5.Mahindra-Bhoomiputra 275DI TU

31

6.Mahindra-Arjun 555DI

7.Mahindra-Sarpanch 595DI (super turbo)

32

8. Mahindra-Arjun 605DI

9. Mahindra-Bhoomiputra 265DI

33

Tractors logo:-

CHAPTER-III

34

CUSTOMER ATTITUDE & DATA ANALYSIS

3.1 Evaluation of the Study:-

A detailed analysis of the study is necessary and is to be considered in

order to compare the actual theory with that practical the variants of which may form the basis for
improvements. Keeping this point in view and to fulfill the Evaluation variants of which may form
the basis for objectives of the studies an attempt has been made to segment the various respondents
on the basis of some aspects collected from them through questionnaire. There are depicted through
tables and graphs.

The copy of questionnaire administered is enclosed and the sample size

was 50 respondents are enclosed at the end of this project. All the calculations and numerical
interpretations are for 100%.
35

DATA ANALYSIS AND INTERPRETATION:

Table-1
Awareness level in compression of others Brands
Particulars

Mahindr Tafe

No. of

a
30

03

Swaraj Eicher Escort John

05

02

02

Total

Deere
08
50

Respondents

36

60%

No. of respopondents

06% 10%

04%

04%

Brand awareness of above table

16%

100%

35
30
25
20
15
10
5
0
Mahindra

Tafe

Swaraj

Eicher

Escort John Jeera

Brands

Percentage
Interpretation:
Source: - Field survey data
The above table shows that among 50 respondents 60% of them are
in the group of Mahindra, 06% of them are in group of Tafe, 10% are in the group of Swaraj, 04% of
them are in the group of Eicher, 04% of them Escort and L&T is 16%. Therefore we come to know
that most of people are aware of Mahindra tractors.

Table-2
Profession of Respondents:
Particulars

No. of Respondents

Percentage

Agriculture

26

52%

Business

08

16%

Others

16

32%

Total

50

100%
37

Graphical representation of the above table

30
25
20
15
10
5
0
Agriculture

Business

Others

Professions

Interpretation:
Source:- Field survey data
The field survey clearly in dictatres that the profession of the customer lies an important role
on the purchase of tractors. The above table shows that out of 50 respondents, 52% are from as
agriclulture, 16% are from business purpose and 32% respondents are from other purpose. As from
table many respondent purchased this tractors for their related purpose.

Table-3
Respondents Incomes
Incomes
Below 40000
41000-70000
71000-100000
101000 and above

No. of respondents
08
06
27
09

Percentage
16%
12%
54%
18%

38

50

Respondents Income

100%

30
25
20

No. of respondents

15
10
5
0
Below 40000

41000-70000 71000-100000
101000 and above

Income

Total
Interpretation:
Source: - Field survey data
The study clearly states that the income is also an important parameter in purchasing the
tractors. It was noticed that among 27 respondents 54% are in the income group of rupees 71000 to
100000, 12% are in below Rs. 41000-70000 and 16% are in below Rs. 40000-income group

Table-4
Classification of respondents according to tractors
Influencing in buying the tractors
Particulars
No. of respondents
Company showroom
30
Advertisement
04
Colleagues
04
Friends
06
Self
04

Percentage
60%
08%
08%
12%
08%
39

Relatives

02
50

04%
100%

Graphical representation of the above table

100
90
80
70
60
50
40
30
20
10
0

Total
Interpretation:
Source:-Field survey data
It was found that among 50 respondents 60% of them were in group of company showroom,
8% of them each were in group of colleagues & advertisement, rest of them were friends, self and
relatives. Most of the people are buying the tractors in the showroom.

Table-5
Mode of purchase
Particulars

No. of respondents

Percentage

Cash

15

30%

Credit

35

70%

Total

50

100%

40

Graphical representation of the above table

No. of respondents

35
30
25
20
15
10
5
0
1

2
Mode of purchase

Interpretation:
Source: Field survey data
It was found that among 50 respondents 70% of them were in the group
of credit. All most of all customers are buying the tractors on the basis. And 30% of them were in the
group of cash.

Table-6
Source of credit purchase
Particulars
Mahindra finance
SBH
SBI
TGB
Others

No. of respondents
19
09
04
05
13

Percentage
38%
18%
08%
10%
26%

41

50

100%

Graphical representation of the above table

4
Mahindra finance
9

13
SBH

SBI

TGB

Others

19

Total
Interpretation:
Source: - Field survey data
It is clear that among 50 respondents 38% of them are in the group of
Mahindra finance, 18% of them are in the group of SBH, 08% of them are group of SBI, 10% if
them are in the group of TGB and 26% of them are others.

Table-7
Satisfaction with the financier
Particulars
Fully satisfied
Partially satisfied
Dissatisfied

No. of respondents
28
13
09

Percentage
56%
26%
18%

42

50

100%

Graphical representation of the above table

30
25
20
No. of respondents

15
10
5
0
Fully satisfied

Partially satisfied

Dissatisfied

Satisfaction

Total
Interpretation:
Source: - Field survey data
The above table explain that among 50 respondents 56% of them are in
the group of fully satisfied, 26% of them are in the group of satisfied and 18% of them are in the
group of dissatisfied. Highest percentage of consumer is satisfied with the financiers providing the
company.

Table-8
Sources of Awareness
Particulars
T.V.Adds
Wall painting
Magazines
Others
Total

No. of respondents
02
18
03
27
50

Percentage
04%
36%
06%
54%
100%

43

Sources of awareness

T.V.Adds ; 4%

wall painting; 36%

Others; 54%

Magazines; 6%

Interpretation:
Source: Field survey data
The field survey clearly shows that among 50 respondents, 54% of them
are in the group of others, 36% of them are in group of wall painting, 06% of them are in the group
of magazines, 04% of them are in the group of T.V.Adds.

Table-9
Vehicle Performance
Particulars
Excellent
Good
Average
Poor
Total

No. of respondents
26
08
12
04
50

Percentage
52%
16%
24%
08%
100%

44

Vehicle Performance
30
25
20
No. of respondents

15
10
5
0
Excellent

Good

Average

Poor

Performance

Interpretation:
Source: Field survey data
It was noticed that among 50 respondents, 52% of them are in the
group of excellent and 16% of them are in the group of good, 24% of them are in the group of
average, and 8% of them are in the group poor. Most of the consumers are satisfied with the vehicle
performance.

Table-10
Purchase of present vehicle
Particulars
No. of respondents
Company showroom
38
Friends
08
Relatives
02
Others
02
Total
50

Percentage
76%
16%
04%
04%
100%

45

Purchase of present vehicle

Relatives

Others

Friends

Company showroom

Interpretation:
Source: Field survey data
From the field survey it was explained that among 50 respondents 76%
of them are in the group of showroom, 16% of them are in the group of friends and rest of the
members are in the group of relatives and others. Most of the consumers are purchased the present
vehicle in the showroom.

Table-11
The life of the tractors
Particulars

Below Since 1

Since 2

Above 2

Total

No. of

1 year
15

Year
18

Year
07

years
10

50

36

14

20

100

respondents
Percentage 30

46

The life of the tractors

No. of re sponde nts

20
18
16
14
12
10
8
6
4
2
0
Below 1 year

Since 1 year

Since 2 year

Above 2 year

Life

Interpretation:
Source: Field survey data
The above table shows that 50 respondents, 36% of them are in the
group of below 1 year, 20% of them are in the group of above 2 year and 14% of them are in the
group of since 2 year. Most of the consumers are using the vehicle since 1 year.

Table-12
after sales and service
Particulars
Excellent
Good
Average
Poor
Total

No. of respondents
30
08
06
06
50

Percentage
60%
16%
12%
12%
100%

47

Graphical representation of the above table

No. of respondents

35

70%

30

60%

25

50%

20

40%

15

30% Percentage of respondents

10

20%

10%

0
0%
ExcellentGoodAveragePoor
satisfaction after sales and services

Interpretation:
Source: Field survey data
It was noticed that 50 respondents, 60% of them are in the group of
excellent, 16% are in the group of good, 12% of them are in the group of average and 12% of them
in the group of poor. Most of the peoples are satisfied with the after sales and services.

Table-13
Suggest the vehicle to others
Particulars
Yes
No
Total

No. of respondents
36
14
50

Percentage
72%
28%
100%

48

Suggest the vehicle to others

3600%
40
35
30

1400%

25

No. of respondents

20
15
10

5
0

72% 28% No
Yes
2

Suggesation

Interpretation:
Source: Field survey data
It can be seen that from the above table, among 50 respondents, 72%of
them are in the group of YES and 28% of them are in the group of NO due to this we can tell the
most of the consumers will suggest others to buy the Mahindra tractors.

Table-14
Satisfaction of the consumers with the Mileage of Mahindra
Tractors
Particulars
Very satisfied
Satisfied
Dissatisfied
Total

No. of respondents
16
31
03
50

Percentage
32%
62%
06%
100%

49

Satisfaction of the customers with the mileage of the Mahindra tractors

35
30
25
No. of respondents

20
15
10
5
0
Very satisfied

Satisfied

Dissatisfied

Range of mileage satisfaction

Interpretation:
Source: - Field survey data
From the above table it is clear that most of the customers are
satisfied with the fuel consumption. But still the company should struggle a lot to satisfy the
customer very much in this regard.

Table-15
Response and behavior of the firm staff with respect of
Sales and services
Particulars
Informative
Co-operative
Communication
Convincing

No. of respondents
11
21
12
06

Percentage
22%
42%
24%
12%

50

50

100%

Response and behaviour of the firm staff with respect of sales and services
25
21
20

15
12

11

No. of respondents
10

6
5

0
Informative

Co-operative

Communication

Convincing

Informative

Total
Interpretation:
Source: Field survey data
From the above table it is clear that they are co-operative 42% as
followed by communications 24%, information 22%, and convincing as 12%.

51

CHAPTER-IV
FINDINGS,SUGGESTION & CONCLUSION

4.1 Findings of the study:The following the derived from the data evaluated and analyzed by survey:
According to the survey it was found that Mahindra tractors have a brand loyalty than other
tractors, because of its advanced features.
Among 50 respondents it was found that 52%, which is of 26 respondents, was aware of
Mahindra tractors and like to purchase Mahindra vehicle only because of its good performance.
52

 Out of 50 respondents it was found that 62% which of 31 respondents purchase tractors for
agricultural purpose, 14% respondents for business and 24% respondents for other purpose
therefore we can say agriculture is the main reason for purchasing of tractors.
According to survey, it was clear that the availability of spare parts was very easy.

Out of 50 respondents it can be seen that 36% i.e. 18 respondents purchases tractors by wall
painting, and 4% .among 54 % of the respondents were purchased from others. The 02 & 03
respondents by T.V. Adds and magazines.
Out of respondents we find that 54%, which of 27 respondents are in a income group of Rs.
71000 to Rs. 100000 and 12%Which are respondents are in an income level of Rs. 41000 to
Rs.71000.
Out of 50 respondents it was found that 30 respondents are influenced by company showroom
during purchase, company sales man and rest of others by advertising friends/ relatives, etc
influence 20 respondents.
Among 100% of respondents 52% of customers were satisfied with the vehicle performance.

Among 50 respondents 35 are like to purchase vehicle through credit mode and 15 respondents
by cash.

Among 50 respondents, 17 are fully satisfied with the dealers services and 9 are satisfied and 9
respondents were not too much satisfied.
Cost incurred in maintenance of M&M tractors is reasonable and easily affordable.

53

 Compared to the other brand of tractors available in Indian market, study reveals. That M&M
tractors have a longer life.
M&M tractors are more economical in the matter of fuel consumption.

Dealers marketing strategies and sales promotion is good.

4.2 Suggestions:54

During the survey the regular customers of Mahindra tractors come out with organizing
information and suggestions some of them are listed below:

M&M Company needs additional sales promotional activities like organizing exhibitions,
fairs issuing catalogues and broaches, display and demonstration, contests etc.

Company should give advertisement in magazines and news papers to make them aware
and to attract customers

Dealer should attract customers by giving special reduction in prices at the time of
festivals

Mahindra tractors are restricted only to red color, company need to change especially
metallic color.

Dealer/sales manager requires conducting meetings conventions and conferences, and

training their sales force by providing sales target, bonus and other incentives.

Dealer should personally take care of customers share of in small number of customers
are not satisfied by the response given by the service personnel at the time general check
up.

A smaller seat should be provided for better driving comfort and reduction of strain and
safety seat belt.

Increase in pulling power should be induced to ensure greater working efficiency.

55

Sales service and after sales service should increase to the excellent level which will add
to the companys brand image.

ANNEXURE

Bibliography

Questionnaire

56

Bibliography
Marketing Management

Philip Kotler

Marketing Management

Pillai and Bhagvathi

MAGAZINE

AUTO INDIA

Website

: (www.mahendra.com)

57

Questionnaire
Dear Sir / Madam,
I would be thankful if you can spend a couple of minutes to fill this questionnaire the information is
for academic purpose and will be kept confidential.

1. Name

2. Age

3. Educational Status

4. Address

5. Occupation

: a) Farmer

6. Annual Income

: a) Below 40000

[]

b) Other

[]

[]

b) 41000-80000

[]

c) 81000-110000

[]

d) 111000 and above

[]

7. Is this your first tractor?

a) Yes

[]

b) No [ ]

8. Which mode you want to buy:

a) Cash

[]

c) Credit

[]

b) Bank Loan

[]

d) Finance

[]

9What factor influenced you to buy this tractor?

a) Friend [ ]
c) Relatives

b) Advertising [ ]
[]

d) Company goodwill [ ]
58

e) Self

[]

e) Others

[]

10. Motivating factor:

a) Price

[]

b) Model

c) Quality [ ]

[]

d) Good Service

[ ] e) Brand

[]

11. How did you come to know?

a) Pomplents
c) Wall Painting

[]

b) TV Adds

[]

[]

d) Magazines [ ]

12. Purpose of purchasing tractor:

a) Agriculture

[]

b) Business

[]

c) Other purposes [ ]

13. If you purchase on credit basis, then which of these below

Financial institutions
a) SBH

[]

b) ICICI [ ]

c) SBI

[]

d) TBG

e) Mahindra finance [ ]

14. Ownership : a) Single

f) others

[]

[]

[]

b) Duel

[]

15. Have you come across any problem in this tractor?

a) Yes

[]

b) No

[]

16) Are you satisfied with your financier?

a) Yes

[]

b) No

[]

17. Are you satisfied with the after sales and services?
a) Excellent
c) Average [ ]

[]

b) Good

[]

d) Poor[ ]

59

18. Are you aware of different tractor brands?

a) Escort [ ]

b) Tafe [ ]

c) Swaraj [ ]

d) Eicher

[]

19. Sources of awareness:

a) News Papers

[]

b) Magazines [ ]

c) TV Adds

[]

d) Others

[]

[]

b) Good

[]

20. Vehicle performance:

a) Excellent
c) Average

[]

d) Poor

[]

21. About pricing:

a) Very high
c) Reasonable

[]
[]

b) High
d) Less

[]

[]

22. Since how many years you are using this tractor?
a) Below 1 year

[]

b) Since 1 year

[]

c) Since 2 year

[]

d) Above 2 year

[]

23. Would you like recommending this tractor to others?

a) Yes

b) No

[]

24. Are you satisfied with the mileage of Mahindra tractors?

a) Very satisfied

[]

c) Dissatisfied

[]

b) Satisfied

[]

25. Response and Behaviors of firms staff:

a) Information

[]

c) Communicative [ ]

b) Co-operative

[]

d) Convincing [ ]
60

26. Have satisfied this tractor?

a) Yes

[]

b) No

[]

Suggestions:
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Signature
I sincerely thank you for spending your valuable time for giving me the information.

61