Documentos de Académico
Documentos de Profesional
Documentos de Cultura
3.
a.
b.
c.
d.
4.
a.
b.
c.
d.
The two major segments of the hospitality industry are lodging and
Food and beverage
All-suite hotels
Resorts
Entertainment
5.
a.
b.
c.
d.
Lodging includes
Hotels
Conference centers
Bed and breakfasts
All of the above
6.
a.
b.
c.
d.
The term travel and tourism includes the hospitality industry as well as
Travel agencies and tour operators
Related entertainment and recreation businesses
Related transportation businesses
All of the above
a.
b.
c.
d.
Transportation
Entertainment
Money
Clothing
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
1.
a.
b.
c.
d.
2.
a.
b.
c.
d.
3. Although most Roman inns were dreadful, excellent accommodations were available
to
a. The army
b. Women
c. High government officials
d. None of the above
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
6.
a.
b.
c.
d.
7. The man credited with making many contributions to the improvement of cuisine and
service is
a. Auguste Escoffier
b. Cesar Ritz
c. Henry Flagler
3
d. Boulanger
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
6.
a.
b.
c.
d.
7. The first restaurant chain that employed the assembly-line method to produce a
limited menu is
a. McDonalds
b. A&W
c. Hot Shoppes
d. Burger King
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
10. Because of their standard physical features of orange roofs, excellent ice cream, and
consistent quality, which chain of restaurants became a model organization for
others?
a. White Castle
b. Hot Shoppes
c. A&W
d. Howard Johnson
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
6.
a.
b.
c.
d.
a.
b.
c.
d.
Diner
Fine-dining restaurant
Family restaurant
Business and industry cafeteria
10. The majority of food and beverage establishment fall into which National Restaurant
Association classification?
a. Group I
b. Group II
c. Group III
d. Group IV
Short Questions
11. What are the five most important characteristics of a foodservice operation?
Menu items
Food quality
Menu prices
Service
Ambience
2.
a.
b.
c.
d.
3.
a.
b.
c.
d.
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
6. Which of the following activities takes place in the food area of a food and beverage
facility?
a. Purchasing
b. Receiving
c. Storage and issuing
d. All of the above are correct
a.
b.
c.
d.
Under bar
Service bar
Back bar
Special-purpose bar
8.
a.
b.
c.
d.
A bar at which a bartender prepared drinks but does not serve them is called a
Front bar
Service bar
Special-purpose bar
Temporary bar
9. A bar that is open for business on a regularly scheduled basis and directly accessible
to customers is called a
a. Front bar
b. Service bar
c. Special-purpose bar
d. Temporary bar
10. The most common type of bar is a(n)
a. Under bar
b. Front bar
c. Service bar
d. Back bar
True / False Questions
11. In planning a food and beverage facility, a feasibility study is conducted and then a
concept is chosen. ( )
12. Product line for a restaurant includes only the items on the menu offered at a
particular time. ( )
13. Examples of the product line of food and beverage operations include food, drinks,
and valet parking. ( )
14. One example of a restaurant concept is a family restaurant. ( )
15. Storage facilities for a restaurant include dry storage and wet storage. ( )
16. One lumen per square foot is equal to one foot-candle. ( )
17. Working aisles and traffic aisles are the same thing. ( )
18. Two of the considerations that determine which equipment is to be purchased are
product line and preparation methods. ( )
19. The air pressure in the dining room and other rooms should be lower than that in the
kitchen. ( )
20. A back bar is a storage area located in a separate room from the front bar. ( )
10
2.
a.
b.
c.
d.
3.
a.
b.
c.
d.
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
6.
a.
b.
c.
d.
7.
a.
b.
c.
d.
8.
a.
b.
c.
d.
9. Which of the following styles of service is characterized by food coming from the
kitchen on decorated platters and served on plates put in front of the guest?
a. American service
b. Russian service
c. French service
d. English service
10. Which of the following styles of service is characterized by food coming to the dining
room on a gueridon, then carved and served?
a. American service
b. Russian service
c. French service
d. English service
Match each of the following service descriptions on the left with the service style on
the right.
American service, Russian service, French service, English service, Cafeteria service,
Buffet service
11. Customer views foods and places selection on tray. (Cafeteria service )
12. Host carves and plates entre, then server places a plate in front of each guest.
(English service )
13. Food is portioned and plated in the kitchen and carried to diners by server (American
Service)
14. Customers take plates and select and place food on their plates from a selection of
displayed foods. (Buffet service)
15. Food is arranged on serving platters in the kitchen and then plated at the table by
server. (Russian service )
16. Cooking of the food is completed at tableside. It is then plated and served. (French
service)
12
2.
a.
b.
c.
d.
3.
a.
b.
c.
d.
13
9.
a.
b.
c.
d.
Match each type of meal plan on the left with its lettered description on the right
14
American plan, Modified American plan, Breakfast plan, Continental breakfast plan,
European plan
1.
2.
3.
4.
5.
Many hotels offer this plan to attract business travelers. (Continental breakfast plan)
Popular at resort operations. (Modified American plan)
Standard in most American transient hotels. (European plan)
Standard in most American bed-and-breakfast properties. (Breakfast plan)
Includes three meals a day. (American plan)
15
2.
a.
b.
c.
d.
The layout and design of a hotel front office is largely determined by the
Size of the hotel
Location of the front office
Local zoning regulations
Size of the foodservice dining room
3.
a.
b.
c.
d.
4. When comparing the layout and design of the front office in two different operations,
the differences will be related to
a. Size, space allocation, and furnishings
b. Size, space allocation, and equipment
c. Size, location, and furnishings
d. Size, location, and equipment
5.
a.
b.
c.
d.
6. Which of the following engineering systems regulates fresh or recirculated air and
controls the volume of air?
a. Air conditioning
b. Ventilation
c. Energy control
d. Communications
7. Elevators that might be used by room service personnel to deliver meals are called
16
a.
b.
c.
d.
Service elevators
Guest elevators
Dumbwaiters
Escalators
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
10. Which of the following systems might employ a time clock or automatic sensor?
a. Fire safety
b. Ventilation
c. Energy control
d. Communications
17
2.
a.
b.
c.
d.
3.
a.
b.
c.
d.
Which of the following is not a check-out procedure used by hotels and motels?
Guests leave their keys in their rooms and leave without going to the front desk
Guests pay the doorman for their room when re retrieves their cars
Guests stop by the cashier when ready to leave and pay their bill
Guest view their bill on their television set, and review and settle their bill
4.
a.
b.
c.
d.
A no-show is a(n)
Employee who is late to work
Customer who makes a reservation but fails to check-in
Employee who does not show up to work
Skipper
5.
a.
b.
c.
d.
6. Which of the following is not a common means for assigning work quotas to room
attendants in hotels and motels?
a. Room attendants are paid by the hour and expected to complete as many rooms as
possible while on duty
b. Room attendants are assigned a specific number of rooms to clean during their
workday
c. Room attendants have no specific assignments, but clean rooms they find empty
d. Room attendants are paid a stipulated amount for each room they clean
a.
b.
c.
d.
Server
Bellperson
Front desk clerk
Telephone operator
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
10. Which of the following would not be considered part of other personal services in a
lodging property?
a. Towel service
b. Office services
c. Parking
d. Language services
True / False Questions
11. Security is offered by some but not all lodging operations. ( )
12. All hotels take extensive security measures to protect guest and their property. ( )
13. Front service refers to the process of checking a guest into the hotel by the front desk.
()
14. All hotels and motels offer some form of recreation. ( )
15. The housekeeping department is frequently charged with redecorating and
rehabilitating guestrooms. ( )
16. Large city hotels typically have extensive security measures including in-house
television monitoring systems. ( )
17. One of the activities of front service might be the establishment of a concierge
service. ( )
Short Question
1. What advantages do electronic locks have over the traditional lock and key?
19
3. A sign in the elevator of a hotel suggesting that guests try the food in the dining room
is considered
a. Personal selling
b. Advertising
c. Sales promotion
d. Merchandising
4. When a hospitality enterprise invites a well-known celebrity to its establishment and
has the visit written up as an item in the local newspaper at no cost to the
establishment, this action is considered
a. Personal selling
b. Advertising
c. Sales promotion
d. Public relations
5. A sales representative of a hotel calls on a large manufacturing business to try to
obtain convention business. This action is considered
a. Personal selling
b. Advertising
c. Sales promotion
d. Public relations
6.
a.
b.
c.
d.
a.
b.
c.
d.
Food costs
Labor costs
Marketing costs
Rent on the building
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
10. The Holiday Hotel has 200 rooms available for sale. 160 rooms are sold one night.
The percentage of occupancy for that night is
a. 20%
b. 80%
c. 125%
d. 200%
21
At the local level, most cities and communities promote tourism through
The U.S Department of Commerce
Travel agencies
Chambers of commerce
Travel data centers
2.
a.
b.
c.
d.
3.
a.
b.
c.
d.
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
6.
a.
b.
c.
d.
7.
a.
b.
c.
d.
8.
a.
b.
c.
d.
Japan
France
Spain
U.S.
9.
a.
b.
c.
d.
Short Questions
27. List eight social and economic changes that have led to increased travel.
24
Travel agencies can frequently obtain travel and hotel reservations that are
As expensive as if you made your own arrangements
Less expensive than if you made your own arrangements
Slightly more expensive than if you made your own arrangements
Any of the above; it depends on the circumstances
a.
b.
c.
d.
A.R.C.
CI.I.A
I.A.T.A.T
A.R.T.
8.
a.
b.
c.
d.
9.
a.
b.
c.
d.
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2.
a.
b.
c.
d.
3. Which type of camping site contains electricity, bathroom facilities, and recreation
facilities?
a. Primitive campsite
b. Transient campsite
c. Vacation campsite
d. None of the above
4.
a.
b.
c.
d.
5.
a.
b.
c.
d.
A musical event taking place at Carnegie Hall in New York is considered a(n)
Festival
Exposition
Exhibition
Performance
6. A bus tour that includes a seat on a bus, overnight stay at a budget motel, meals but
not admission to attractions is what kind of tour?
a. Economy
b. Standard
c. Luxury
d. Affinity
a.
b.
c.
d.
10
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36
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8.
a.
b.
c.
d.
9. An event where admission is restricted to people who are part of a particular industry
is a(n)
a. Convention
b. Exposition
c. Exhibition
d. Trade show
10. The primary feature of cruises that attract customers is
a. Food
b. Weather
c. Elegance and comfort
d. All of the above
28