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ISSN:2345-3974
Research Paper
A conceptual model of consumer behavior in online shopping, and evaluate it from the perspective
of online shoppers
Reza Minaee1*, Bahman Saeidipour2
1 Department of commercial management, Kermanshah branch Islamic Azad University, Kermanshah, Iran
2 Department of Educational Sciences, Payame Noor University, I. R. of IRAN
Available online at: www.IJSMD.Com
Received 28th March 2014, revised 10th April 2014, accepted 16th April 2014
Abstract
The main objective of the present study, model of consumer behavior in online shopping is. E-commerce is one of the most
important IT-based businesses, and the main activities of Internet users. Its success requires the use of internet marketing methods
is that only a correct understanding of consumer behavior is possible. Purposes of this study, using approaches and marketing
theory Dobbins 3 Cutler, two minor target was set first, determine the components of effective and formulate the basic model of
consumer behavior, and second, to evaluate the model. Collect the required data through questionnaires, and then the face and
content validity, and are using email marketing, and online questionnaire was conducted.The statistical study of internet shoppers.
The number of respondents to the questionnaire, 599 people for its validity, calculating Cronbach's alpha coefficient, 0.928 is.
Based on the findings, component of consumer behavior in online shopping include: 1- social networks, Internet 2- the marketing
mix, 3- Risk, 4 - perceived value, 5- System Electronic Commerce, 6-, and 7 compared with other methods of purchasesatisfaction. These components, together consumer behavior in online shopping, make up, and can eventually lead to the purchase
of continuity. The proposed model is based on these components, and the relationships between them are presented, and after
analyzing the data, the model obtained, confirmed its authenticity.
Keywords: Consumer Behavior, the online shopping, e-commerce, internet marketing, marketing, social networks.
1. Introduction
Consumer behavior and the factors influencing its formation,
including cultural, demographic factors, marketing, reference
groups, family, and environmental issues that have been
discussed more recently. Obviously, the study of consumer
behavior, a wide range of studies to be included. Marketing is
one of the main factors associated with consumer behavior,
because the purpose of responding to something that, from the
consumer's requirements, is in demand. " Companies fail, its
failure in taking advantage of marketing techniques, is derived
" (Roosta et al, 1996)."In a competitive world, today
companies are given customer focus and satisfaction, it is a
major factor in achieving competitive advantage for
organizations. Necessary to satisfy the customers, to satisfy all
its needs, and identify the precise demands, expectations,
intentions, capabilities and limitations, the purchase of goods "
(Salar., 2006). Successful companies depend on an
understanding of consumer behavior as a marketing plan will
be the foundation. "Having sufficient knowledge of consumer
behavior, a reliable guide to the marketing activities of
business organizations, and non -profit institutions are"
(Hawkins et al, 2006). Environmental factors also have an
impact on consumer behavior, including IT, and it is
characteristic of the Internet, which today has led to a
transformation in people's lives. Nearly 2 billion and 300
million Internet users, the total population of nearly 7 billion
humans currently exists, the year 2000 has been a growth of
528 %. The large number of users have been various reasons,
including because of the possibility that technology puts at its
disposal. IT not only affects existing businesses which create
new businesses, such as e-commerce is. " According to the
Center for Communication Policy, 48/9 percent of Internet
users purchase online, and this work, the use of email and the
Web, Internet, known as the third most popular activity is "
Correspondent Author : Reza Minaee1
Manuscript No: IJSMD-KINA-2014-205
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H1
H1
H1
H1
H1
0.004
0.000
0.002
0.000
0.000
Abnormal
H1
Abnormal
H1
Abnormal
H1
Abnormal
H1
According to the results above, none of the variables studied,
the 0.05 = normal, not because of their p-value less than
0.05. Thus, in the regression model, the hypotheses 1 to 6, to
be followed by the conversion of normal.
A-2) to investigate the correlation between variables:
Because data collected in this questionnaire are not normal,
the Spearman correlation coefficient to assess the correlation
between variables can be used. Hypothesis of this test is as
follows:
Sig
0.485
0.000
The second
question
0.290
0.000
-0.258
0.000
0.522
0.000
0.145
0.000
0.297
0.000
Test
Confirmed
Confirmed
Confirmed
Confirmed
Confirmed
Confirmed
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Table4: Calculation of the effective correlation between variables in the model, the Spearman method.
Comparis
The Soial
on with Perceived
Continuing
Marketing
Buy
ECommerc
Risk Network
other
value
to buy
Mix
e System
methods
-0.258
0.29
0.485
0.000
0.000
0.000
H1
H1
H1
0.317
0/522
0.000
0.000
H1
H1
0.221
0.297
0/145
0.000 0.000
0.000
H1
H1
H1
Second research question, is: What can be used to model
consumer behavior in online shopping has to offer? .
According to the findings of the second quarter, including
theoretical and research background, the main elements of
consumer behavior in online shopping, and the relationships
between them are identified. Relationships between variables,
as well as in response to detailed questions 1 to 6, were
Perceived vale
Customer
Satisfaction
Buy
Social Networks
Perceived value
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Buy
Buy
Perceived value
Y5=(((Satisfaction)))
Y6=(((Electronic Systems) )
Y7=(((Perceived Value) )
Y8=((.1*((Buy) ))
Y9=((.4*((Continuig to buy))+5) )
In the above equations, the order of , making first-order
difference is that for a sequence {x1, x2, xn}, the function is
defined as follows:({x_1,..,x_n})={x_2-x_1,,x_n-x_(n-1)}
Difference -making causes, rather than to examine variables,
let's examine the changes in these variables. With this view,
back when the dependent variable changes by changing the
independent variable to be analyzed, it changed its dependent
variable is also dependent on review and interpretation is,
thus, making a difference, can be variables instead of your
review (which was normal), to study the changes (which is
normal), payment. Thus, the interpretations of the model
variables (continuous, shopping, etc.) are established for the
modified variables Y1, Y2, etc., will also be established.
However, using Kolmogorov- Smirnov, normal variables Y1,
Y9
our
review.
Table 5: The overall results of the test Kolmogorov - Smirnov tested for normality conversions
Conclusions
Suppose
p-value (sig)
Variable
approved
Normal
H0
0.347 The marketing mix
Normal
H0
0.058 Risk
Normal
H0
0.229 Network
Normal
H0
0.202 Perceived value
Normal
H0
0.104 Comparison with other methods
Normal
H0
0.06 Electronic Systems
Normal
H0
0.911 Buy
Normal
H0
0.295 Satisfactory method
Normal
H0
0.056 Continuing to buy
International Journal of Scientific Management and Development
Variable
Y1
Y2
Y3
Y4
Y5
Y6
Y7
Y8
Y9
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Become
variable
Y1
Y2
Y3
Y4
Y5
Y6
Y7
Y8
Y9
Variable
The marketing mix
Risk
Network
Perceived value
Comparison with other methods
Electronic Systems
Buy
Satisfactory method
Continuing to buy
P-value
0.000
0.000
0.000
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IFI
0.962
CFI
0.962
RMSEA
0.032
AIC
48.150
identifying and using the results of the general model and the
extracted data, are as follows. General model of path analysis
is as follows:
regression
0.385
0.439
0.354
0.661
0.250
0.211
1.205
0.171
P-value
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
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362
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363