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Incident Management
Quick Start User Guide Training Manual
Version 3.0
10
http://www.yorku.ca/remedy)
2. Click on Status* drop-down and select Cancelled
3. Click on Status Reason drop-down and select No Response
4. Click on Save button
Duplicate
1. Click on Status* drop-down and select Cancelled
2. Click on Status Reason drop-down and select Duplicate
3. Relate the duplicate ticket to the original/parent ticket using Relationship
process (Refer to page 9 Duplicate Incident process)
4. Click on Save button
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