Assessment Materials

BSBREL401A Establish networks

To achieve competency in this unit you must complete
the following assessment items. All tasks must be
submitted together. Tick the boxes to show that each
task is attached.

Task 1. Theory exam

Task 2. Report

NOTE: If this is a group assignment, each member of your group

must individually submit a separate and complete copy.
Student ID

Student Name

40784

Javier Puente Bermejo

The other members of my group are:

1. Name: Giacomo Student ID#: Click here to enter text.
2. Name:Click here to enter text. Student ID#: Click here to enter text.
3. Name:Click here to enter text. Student ID#: Click here to enter text.

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PLEASE NOTE: SECTIONS HIGHLIGHTED IN THIS COLOUR ARE FOR TRAINER

USE

TASK 1 MARKING SHEET

Performance indicators
Satisfacto
ry
Yes

Did the candidate

Answer all questions and address all of the requirements specified in the
Assessment Task?

TASK 2 MARKING SHEET

Performance indicators
Satisfacto
ry

Did the candidate:

Yes
1. Develop and maintain business networks
1.

The learner explained the networks they or their organisation

currently belong to and how these contacts were developed
2.
The learner listed the network strategies or channels that exist for
them to develop new networks and contacts.
3.
The learner explained how networking through these strategies helps
promote the organisation
4.
The learner listed the interpersonal skills required to effectively
develop network contacts

5.

The learner explained how information regarding new networks is

shared, recorded and communicated with others in their organisation

6.

The learner explained why it is important to share and communicate

information on new contacts to others in the organisation

7.

The student has identified a minimum of 3 networking events that

they can participate in to obtain personal knowledge, skills and expertise

2. Establish and maintain business relationships

1.

The learner listed the kinds of business relationships they have and
categorised the most important ones

2.

The learner explained why each of these relationships is important and

described how they manage them

3.

The learner described any challenges they have recently had and how
they overcame the problems

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4.

The student created an action plan that will enable them to do maintain
relationships and resolve conflict

3. Promote the relationship

1. The

learner should have described the strategies they use to represent

and promote the themselves

2. The

learner described the effect their presentation skills can have when
promoting relationships

3. The

learner listed 2 barriers to communication and explained how they

would overcome the barriers

4. The

learner explained the type of feedback they could obtain to identify

areas for improvement when networking and promoting relationships

5. The

learner explained how they could monitor their effectiveness

6. The

student has attended a networking event, made 3 contacts and

summarised their participation in the event

ASSESSMENT - SUMMARY
Assessors checklist tick when
finalized
Task 1
ASSESSORS GENERAL COMMENTS
(see individual tasks & marking
guides for more detail)
Click here to enter text.

Task 2

Assessor Name

RESULT

ILSC Business College

COMPETENT

NOT YET COMPETENT

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Task 1

Theory exam

Assessment Instructions
Answer the questions below. Click in the space provided and type your answer.
Q1. List 5 strategies to establish and maintain business networks (1.1, 1.2,
RK2)
1. public relation
1. costumers database
2. review current networks
3. meet new people and building mutually beneficial relationships .
4. Social network . Marketing
Q2. How does networking benefit a business and its business objectives?
List 3 benefits of networking. (1.3, RK3)
1. expanding your markets
1. benefit from economies of scale via joint skills development
2. raising your business profile and getting your face and the business known
Q3. List 5 networking opportunities you could use to make new business
contacts and maintain your knowledge and skills. (1.3, RK2, 3)
1. marketing
1. social network various websites
2. public relations
3. meetup of networking
4. maintain contact creating a database
Q4. When developing networks its essential to develop networks consistent
with your companys requirements. List 2 typical requirements an
organisation requires for business networks. (2.1, RK1)
1. Industry knowledge
1. Increase profitability: discounts, mates rates
Q5. List 3 policies and procedures which often govern networking activities
in a business (2.1, RK1)
1. Privacy Policy
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1. Professional Development Policy

2. Work/Life Balance Policy
Q6. Below is a list of 3 common business contacts. Explain why these
contacts are important and how to manage them to maintain their trust.
(2.1, 2.2, RS1)
1. Clients
e mail or web contact to be always in touch with costumer
1. Your manager
contact number or e mail
2. Colleagues
contact number or e mail or facebook
Q7. List 4 interpersonal skills required to gain and maintain the trust of
business contacts. (2.2, RS1, 3)
1. .be onest
1. be polite and availeble
2. keep the contacts with costumers
3. be a good communicator
Q8. Occasionally, problems can arise with business contacts. For example, a
valued client may move to a competitor. List a difficult contact situation.
Briefly describe the steps you would take to resolve the problem. (2.3, 2.4,
2.5, RS1)
Contact problem:contact the costumer and trying to get good offer
Problem-solving techniques: be onest always to keep the right contact with
costumers
Q9. List 3 strategies you should use to represent your company and promote
a good relationship with business contacts (3.1, RS3)
1. developing and sharing ideas, innovation and knowledge of best practice.
1. establish overseas partnerships, through international exhibitions and conferences
2. costumers database updated
Q10. Explain how the following written and spoken communication skills can
help promote the relationship and its goals and objectives (3.2, RS1)
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The way you speak

communicate clearly most of the time
Actively listening to client
good listener most of the time
Your written communication is clear
we can have good feedback
Q11. List 3 common barriers to communication and how to overcome them
(3.3, RS1, 2, 3, 4)
Barrier 1:
Personal barrier
Solution to Barrier 1:
preventing inherent attitudes preventing the individual
Barrier 2:
pratical barrier
Solution to Barrier 2:
preventing physical and tangible hindrances to networking.
Q12. List 3 ways you can collect feedback to develop and improve
communications. (3.4, RS1)
1. Questionnaires and Surveys.
1. Usage Statistics
2. Focus Groups.
Q13. Explain how the feedback you listed in question 12 could help you
improve your performance networking and promoting the business. (3.4,
RS3)
The more information you have from your customers, the better. When you have accurate, balanced and
worthwhile information from your customers, you put yourself ahead of your competition in the marketing stakes.

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Task 2

Report

Assessment Description and Requirements

Your overall assignment is to:
1. reflect on and respond to the assignment questions on business networks
1. research and participate in a networking event
You will then write a detailed report with your responses to the assignment questions
and an analysis of the networking event. This report must discuss the points listed
below, and you will need to provide documentation of the event and contacts made.

Procedure
1. Develop and maintain business networks (1.1, 1.2, 1.3, RS1, 5, RK2)
In this part, you will identify the skills required to identify networks that will
benefit you and help develop and maintain your skills and knowledge.
1. Think about business networks available to you. What networks do you and/or
your organisation currently belong to? How were these contacts developed?
1. List the network strategies that you could use to develop new networks and
contacts
2. For each of the networking strategies listed above, explain how they help
promote an organisation and its objectives.
3. List the interpersonal skills required to effectively develop network contacts.
4. Describe how information on new contacts should be shared, recorded and
communicated with other people in your company.
5. Explain why it is important to share new contact information with people in your
company. What are the benefits to the company?
6. List a minimum of 3 networks in which you could participate to build and
maintain personal knowledge and skills. In your report, summarise the networks
you found in a table, including the network name, date, cost and a brief
summary of its purpose and objectives.
1. Establish and maintain business relationships (2.1, 2.2, 2.3, 2.4, 2.5,
RS1, 3, 4, 5)
In this part, you will analyse the ways to maintain and develop healthy business
relationships through effective communication skills.
1. What kinds of professional contacts / relationships do you have? They may be
educational, business or related to personal interests and skills. List your most
important contacts.
1. Explain why each of these relationships is important. Describe how you manage
them to develop and maintain the relationship and build trust.
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2. Describe a challenge you have experienced in keeping a professional

relationship healthy. How did you overcome the problem? Describe how you
managed the conflict.
3. Communication breakdowns may occur in any business relationship. Create an
action plan for managing business relationships more effectively. What steps
can you take to help build healthy business relationships and resolve conflicts?
1. Promote the relationship (1.4, 3.1, 3.2, 3.3, 3.4, RS1, 2, 3, 4, 5, RK2, 3)
In this part, you will identify and participate in a networking event. You will also
develop a strategy for how to effectively promote yourself (and your company)
and how to receive and use feedback effectively.
You will participate in a networking event. Before the event, you must establish
your communication strategy.
1. At the networking event, how will you represent and promote yourself? How will
you present your interests?
1. At the networking event, you will be presenting yourself as well as representing
ILSC. How can you use your presentation skills, personal appearance and body
language to effectively promote yourself and ILSC?
2. At the networking event, you may experience communication barriers. Describe
2 barriers you may experience and explain how you will overcome these barriers
to promote yourself effectively.
Barriers to communication How can you come the barrier to
ensure the relationship is promoted
effectively?

3. Feedback on your presentation skills is very important for improving your

communication skills. How can you get feedback on your communication and
networking skills? List 2 ways.
4. At the networking event, describe how you can monitor your effectiveness at
promoting yourself. How can this feedback help you improve your performance
in networking?
5. Now its time to participate in a networking event and establish communication
channels with new contacts. It may be one from your research or one your
trainer assigns. At the event, you must:

Gain information from attendees to build your knowledge of the market

Establish face-to-face connections and communication channels (exchange
business cards or contact info) with a minimum of 3 contacts
Summarise your participation in the event in your report. Describe how you
made contacts, developed rapport and established trust with the new
contacts:

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PLEASE PASTE YOUR ASSESSMENT TASK 2

(Report)

BELOW THIS LINE

1.1.
o Job: Mobile phone, email, meeting supervisor, Services, face to face.
o Ilsc: Class, Online, Face to face, friends.
Personal relationships, which are the basis of all networking, can have many different
benefits. For a person engaged in business it primarily provides support and the
opportunity for business generation. Those who do engage in business networking
speak of the improved performance, products, knowledge and skills that the
opportunity affords.
Networking also provides the opportunity to:
participate in benchmarking
establish staff exchanges and secondments
benefit from economies of scale via joint skills development
boost your reputation and gather new leads, by:
o raising your business profile and getting your face and the business
known
o meet new people and building mutually beneficial relationships
o expanding your markets
o generating new business contacts with potential customers, suppliers and
partners establish overseas partnerships, through international
exhibitions and conferences
become a key source of information and support, by:
o comparing and discussing issues of common interest
o developing and sharing ideas, innovation and knowledge of best practice.
1.2.

Identify your reasons to network

Work out how many contacts you need
Identify the people you should network with
Review and take action
Connect with social media
Communicate with database

1.3.

Identify your reasons to network

Create a successful networking strategy, you need to be clear about why you
want to network in the first place.

Work out how many contacts you need

Every successful person I know has a contact base of people they have known
for years. Some they do business with, others are specialists, many are friends
and introducers. Whenever you meet a very interesting person, it's worth seeing
them as a potential contact for life.

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Some relationships, however, will have a necessarily short span - it may be that
they are specific stepping-stones towards your medium- and long-term goals.
Estimate the number of contacts you will need to achieve your networking
goals.

Identify the people you should network with

It's critical that you find the right contacts; if you happen to like them, too,
that's a bonus.

Review and take action

Take another look at your networking plan and think about:

Connect with social media.

Social media is the collective of online communications channels dedicated to
community-based input, interaction, content-sharing and collaboration.
Websites and applications dedicated to forums, micro blogging, social
networking, social bookmarking, social duration, and wikis are among the
different types of social media.

Communicate with database

Maintain regular and consistent contact with the people in your database. One
of my most successful communication tactics is to periodically meet with people
in my network face to face. Its much more personal and much more fun too.
When you cant meet in person then a phone call or personal note works well
too.

1.4.
We are polite, available, good communicator, being clear, listen attentively and also:
Verbal Communication - What we say and how we say it.
Non-Verbal Communication - What we communicate without words, body
language is an example.
Listening Skills - How we interpret both the verbal and non-verbal messages
sent by others.
Negotiation - Working with others to find a mutually agreeable outcome.
Problem Solving - Working with others to identify, define and solve problems.
Decision Making Exploring and analysing options to make sound decisions.
Assertiveness Communicating our values, ideas, beliefs, opinions, needs and
wants freely.
1.5.

Upload information in Database.

Weekly Meeting.
Meeting on to one.
Emails, calls.
Use Presentations

We have many different ways for shared, recorded and communicated in our
company.
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1.6.
Its really important share our contact in the company to let know everyone's to have
a wide business contacts and obviously like this we are improving the business as
well.

Provides fast solution and improves response time.

Increases Co-ordination.
Generate new ideas.
More security and Awareness in the group.
Improve the relationship.

1.7.
PROFESSIONAL NETWORKING MEETUPS REPORT
Lebanese professional network Sydney
Date 28 December 2015
Open to everyone's
This group is for professionals working with the Lebanese and Arabic speaking
community in Sydney. The aim is to create a network of like minded individuals from
all professions working with the community for inter-referrals as well as sharing
experiences in dealing and serving the community.
Elite Meet Single Entrepreneurs & Professionals Networking
Date 11 January 2016
Open to everyone's
We are an Elite group of high achievers who get together to mastermind and have fun,
and who are looking for our soul mates and party buddies along the way. Come and
talk shop while you show off your assets and as long as you act professional and add
to the fun you're welcome!
Australian Small Business
Date 26 January
Open to everyone's
Our Small Business Management course uses nationally recognised training subjects
and real world interviews with business owners and small business experts.
The purpose of our meet-ups are to network and meet new people, learn something
new to help start, manage and grow your small business and contribute your
experiences to help others in the group.
2.1.
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Social media (Facebook, twiter, instagram,)

Supervisor
Customers
Suppliers

2.2

Social media (Facebook, twiter, instagram,): Keep contact and upload all
information for the futher activities, promotions,
Supervisor: Meeting for activities, works, orientation,
Customers: Send information and create promotions for loyalty.
Suppliers: keep in touch for have the fresh information with new products,
prices, promotions,

2.3.
I think many of the problems that arise due to lack of communication begining, and
then after the other problems come like demotivation, distrust, desoganizacion.

Be Reliable.
good communication
having a defined structure
good attitude
positively value the work

2.4.

Identify objetives and limits

Define the impact of each relationship
Discover the objectives of the other party
Set priorities
Define strategies
Maintain the best relationships possible.

3.1.

Presentation

Create a Website

Create a blog

Create a profile on the organizations website.

Social media (Twitter, Facebook, instragam).

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3.2.

Dress appropriately and makes you feel good.

Body language:
o Posture standing tall with shoulders back.
o Eye contact solid with a "smiling" face.
o Gestures with hands and arms purposeful and deliberate.
o Speech slow and clear.
o Tone of voice moderate to low.
Effective Communication

Hygiene, Look Good, Feel Good

Positive and polite attitude

Arrive early or on time

3.3.

The Noise Barrier

Noise is any disturbance that obscures, reduces, or confuses the clarity or
quality of the message being transmitted.
The noise barrier can't always be overcome but, fortunately, just the awareness
of its existence by either the sender or the receiver of a message can help to
improve the communication flow.

The Problem of Word Selection

Words usually facilitate communication; however, their careless, improper use in
a given situation can create a communication barrier.
The words we use should be selected carefully.

3.4.

Feedback Forms

They offer a medium that your customer is familiar with, and they give you the
chance to ask specific questions that you want answers to.
Surveys
These are an important tool when it comes to collecting customer feedback.

3.5
Your customers are a wealth of information, more than you probably think. They can
help you develop a better product, help you provide a better service, and help you
offer more value.

Better business decisions.

Identify at risk customers.
Stop reoccurring problems.

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Increase customer satisfaction and reduce churn.

Discover potential advocates.

3.6.
NETWORKING EVENT REPORT
In regards of networking event happened 11 /01/16 in Ilsc College. Can I say was great
experience because I met a lot a new people with a different culture and different
working backgrounds. I improved my networking just in simple way, chatting and I
had more new information regards my business and hope I can have new costumers
and my business can be a bit wide than before. In following list I have all the main
contact of the meeting.
Contact 1
Javier
Role: Manager of cleaning Business.
Challenge
Improving his business and try to collaborate with new companies
Report
At begin was quite hard speak with him because he couldn't speak a proper en English
a while we found a right way to speaks bit body language some notes in paper. But
at the end I had his contact we can collaborate soon with our business.
Email: javier@gmail.com
Email follow up:
Thanks so much for the meeting the other day I'll try to keep in contact with you and I
hope to have a great business time together.
Contact 2
Karina
Role: Hr manager brazilbrill
Challenge
Report
We talked about to get right feedback to the employers to get themselves satisfied
and don't have any issues in the future. With her was really easy because we have
quite similar background weekend in touch for the future.
Email: karina@gmail.com
Email follow up:
Thanks so much for the meeting the other day I'll try to keep in contact with you
thanks for all your explanations and I hope to have a great business time together.
Contact 3
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Giacomo
Role:manager of Foot locker
Challenge
Report
She was really nice lady and we discussed about her passion to make coffee in the
right way but faster but getting always an awesome costumer service. We didn't have
any problem to speak each other because she spoke very fluent English.
Email: giacomo@gmail.com
Email follow up:
Thanks so much for the meeting the other day Ill try to keep in contact with you and I
hope to meet you soon to talk about the news ideas we had.

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