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Documentos de Profesional
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No: 01
QUALITY MANUAL
Page 1 of 51
QUALITY MANUAL
(Complies with ISO 9001:2008)
Issue Date
Revision
15/04/2013
Identification
First Revision
Prepared by
Management
Representative
(MR)
Reviewed
Approved by
by
Production
Manager
Managing
Director
Rev. No: 01
Issue Date: 15th April, 2013
QUALITY MANUAL
Page 2 of 51
Change/Amendment No.
Date
Page
Description of Change/Amendment
Rev. No: 01
QUALITY MANUAL
II
TITLE PAGE
QUALITY MANUAL
FOR
Rev. No.
01
Issue Date
15/04/2013
Controlled
Copy No.
Holder
Master Copy
Rev. No: 01
III
CONTENTS
SECTION
TITLE
PAGE
I
II
III
IV
V
CHANGE(S)/AMENDMENT(S)
TITLE PAGE
CONTENTS
SCOPE
ESCL VISION STATEMENT
2
3
4
7
8
VI
VII
VIII
IX
1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
2.0
3.0
4.0
4.1
4.2
4.2.1
4.2.2
4.2.3
4.2.4
12
13
13
14
14
15
15
15
15
16
16
16
17
18
23
23
24
24
25
25
25
5.0
MANAGEMENT RESPONSIBILITY
26
5.1
Management Commitment
26
5.2
Customer Focus
26
5.3
Quality Policy
27
5.4
Planning
27
5.4.1
Quality Objectives -
27
QUALITY MANUAL
Ref. No. ESCL-QM-001
10
11
Rev. No: 01
Issue Date: 15th April, 2013
Page 5 of 51
5.4.2
5.5
27
28
5.5.1
28
5.5.2
Management Representative
30
5.5.3
Internal Communication
31
5.6
Management Review
31
5.6.1
General
31
5.6.2
Review Input
32
5.6.3
Review Output
32
6.0
RESOURCE MANAGEMENT
33
6.1
Provision of Resources
33
6.2
Human Resources
33
6.2.1
General
33
6.2.2
33
6.3
Infrastructure
34
6.4
Work Environment -
34
7.0
PRODUCT REALIZATION
35
7.1
35
7.2
Customer-Related Processes
35
7.2.1
35
7.2.2
36
7.2.3
Customer Communication
36
7.3
36
7.4
Purchasing
37
7.4.1
Purchasing Process
37
7.4.2
Purchasing Information
37
7.4.3
37
7.5
38
7.5.1
38
7.5.2
38
39
39
39
40
7.5.3
7.5.4
7.5.5
7.6
QUALITY MANUAL
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Page 6 of 51
8.0
8.1
8.2
8.2.1
8.2.2
8.2.3
8.2.4
8.3
8.4
8.5
8.5.1
8.5.2
8.5.3
APPENDIX A:
APPENDIX B:
APPENDIX C:
APPENDIX D:
Rev. No: 01
Issue Date: 15th April, 2013
QUALITY MANUAL
Page 7 of 51
IV
SCOPE
Egba Split Clamps Limited (ESCL) is an indigenous (Nigerian) company engaged
in the manufacture of a variety of split-sleeve clamps and provision of pipe
clamping services to the oil and gas industries in Nigeria and the West Coast of
Africa.
ESCL Quality Management System is established and implemented to ensure
customer satisfaction in the products and services provided by the company as well
as comply with applicable statutory and regulatory requirements.
This Quality Manual is the apex (Level 1) Quality Management System document
of ESCL Quality Management System.
The sub-clause 7.3 Design and Development as contained in NIS ISO
9001:2008 is not addressed in this Quality Manual since the manufacture of splitsleeve clamps and provision of pipe clamping services by ESCL are applicable to
already made designs.
All the Quality Management system processes as contained in NIS ISO 9001:2008
are addressed and applicable to ESCL Quality Management System. There are no
exclusions.
This Quality Manual makes references to procedures and other documentation
needed for the full implementation of ESCL Quality Management System.
Certain technical terms and usage in this Quality Manual, although only apparently
reflecting the masculine gender, should be interpreted to apply equally to both
sexes.
QUALITY MANUAL
Ref. No. ESCL-QM-001
V.
Rev. No: 01
Issue Date: 15th April, 2013
Page 8 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 9 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 10 of 51
Our Employees
A dynamic, skilled, innovative, creative and empowered workforce
constitutes our most important asset.
ii)
Our Clients
To deliver client value, ESCL will focus on the clients ever-changing needs. To
be known as an indispensable business partner.
iii)
Technology Focus
To acquire, adapt, develop, improve and utilize appropriate and upto-date technologies to sustain competitive advantage and client
satisfaction.
iv)
Community
To be progressive and supportive business associate to the needs and
aspirations of our operating communities.
v)
HSE
To ensure sustainable development, environmental protection, good health
and safety of the people and equipment is our top-most priority.
vi)
Continual Improvement
We will continually improve our processes, to provide higher quality services
and products.
vii)
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 11 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
VII.
Rev. No: 01
Issue Date: 15th April, 2013
Page 12 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
1.0
INTRODUCTION
1.1
Company Background
Rev. No: 01
Issue Date: 15th April, 2013
Page 13 of 51
subsequent
repairs
require
use
of
mechanical clamps for urgent arrest of the leakages. There are presently
no indigenous manufacturers of pressure-containing clamps in Nigeria.
This means, contractors must procure imported clamps. This is the gap
that ESCL was established fill.
ESCL split-sleeve clamps are designed to be installed with the most common tools
available and are readily field repairable, including full seal replacement. They are
designed utilizing the latest technology allowing optimization of design techniques
and materials, resulting in lower weight, reduced bending tendencies and a more
economical product.
ESCL has on hand, a team of qualified, dedicated and experienced personnel who
understand the demands of the industry and use their combined talents to ensure
the provision of fast, responsive and dependable services to clients. ESCL can
offer custom-designed solutions to clients in specific needs in the production of the
split-sleeve clamps.
ESCL was incorporated in Nigeria in 2012 but have many years experience in
the construction and maintenance of hydrocarbon flow lines and
pipelines for SPDC-West and other multinational Oil & Gas Companies
through its founding partners.
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 14 of 51
1.3
Facilities
The following facilities among others are maintained by ESCL for its services
1 pc TOS TRENCIN MAX250 Lathe Machine SN55B-71B, 8.3kVA, Max Cap
Load 24.
1 pc TOS OLOMOUC Milling Machine FA3A-U, 4kVA, Table Movement- H=24,
V=36
1 pc Radial Drilling Machine, 4.4kVA, Drill- 60mm, R=1m
1pc ELKO Pedestal Grinding Machine
4 pcs Hand Grinding Machine dia-300mm
2 pcs Lincoln Welding Machine
3 pcs Kaierda Arc Welding Machine BX1-500-1
1 pc Kaierda Arc Welding Machine BX1-300-5
1 pc 5Ton power crane.
1 pc 80kVA Generator (Deutz Product)
Furthermore, ESCL has a working relationship with National Inland Waterways
Authority Dockyard, (opp. Deco Junction, Warri. and Delta Steel Company
Limited (DSC) Ovwian Aladja, for the use of their Machine Shops in our
operations when the volume of work is high.
QUALITY MANUAL
1.4
Rev. No: 01
Medium of Communication
The
official
medium
of
communication
in
ESCL
is
English
language.
Communication facilities like telephone and e-mail are employed for easy access to
personnel, clients and suppliers as applicable. Every quality management system
document is written in English Language.
1.5
1.6
1.7
Distribution
The Management Representative (MR) controls the distribution of the Quality
Manual and procedures. He maintains the master copies and distribution records of
the Quality Manual, procedures, and other relevant documentation of ESCL Quality
Management System. All ESCL personnel are issued or have access to ESCL
Quality Manual, procedures and other complementary Quality Management System
documentation.
QUALITY MANUAL
Ref. No. ESCL-QM-001
1.8
Rev. No: 01
Issue Date: 15th April, 2013
Page 16 of 51
Implementation
The overall responsibility for establishing the Quality Policy and ensuring that an
organization with the necessary resources is in place to implement the policy lies
with the top management of ESCL. All personnel within ESCL have a day-to-day
responsibility for ensuring compliance to the requirements stated in this Quality
Manual. Continual improvement of the different processes is an objective for every
process owner.
1.9
Contract/Project Execution
Each contract/project is carefully considered to suit the circumstances and needs of
the client. The type and extent of the service delivery is carefully analysed and
relevant specifications complied with. The scope of work as agreed with the client is
carried out and only by mutual consent are any deviations allowed from the
agreement or format.
We are committed to honesty. If from our experience and knowledge it is felt that a
course of action is inappropriate, the client is informed. We will not settle for a substandard result. From the first contact discussion to the final event of the product
release and service delivery, every process is overseen and carefully controlled.
Work procedures for the various activities of ESCL operations are prepared to meet
applicable local and international standards. Particular attention is paid to ensuring
the environment is not adversely impacted due to the companys activities.
Qualified engineers and technicians are engaged for effective and efficient delivery
of our services.
1.10
Restriction
ESCL Quality Manual and procedures are controlled documents. They shall
therefore, not be reproduced in whole or part or disclosed to other parties without a
prior written permission of the Managing Director.
QUALITY MANUAL
2.0
Rev. No: 01
STANDARDS
ISO/TR
10013:2001,
Guidelines
for
Quality
Management
System
Documentation
B.
PROCEDURES
ESCL-QSP-001
ESCL-QSP-002
ESCL-QSP-003
ESCL-QSP-004
ESCL-QSP-005
ESCL-QSP-006
ESCL-SOP-007
Accounts Procedure
ESCL-SOP-008
Admin/HR Procedure
ESCL-SOP-009
Maintenance Procedure
ESCL-SOP-010
Sales/Marketing Procedure
ESCL-SOP-012
ESCL-SOP-013
Outsourcing Procedure
ESCL-SOP-014
ESCL-SOP-015
ESCL-SOP-016
ESCL-SOP-017
ESCL-SOP-018
ESCL-SOP-019
ESCL-SOP-020
QUALITY MANUAL
Ref. No. ESCL-QM-001
3.0
Rev. No: 01
Issue Date: 15th April, 2013
Page 18 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 19 of 51
Continual improvement
Recurring activity to increase the ability to fulfil requirements.
Customer satisfaction
Customers perception of the degree to which the customers requirements have
been fulfilled.
Competence
Demonstrated ability to apply knowledge and skills.
Design and Development
Set of processes that transform requirements into specified characteristics or into
the specification of a product, process or system.
Dependability
Collective term used to describe the availability performance and its influencing
factors: reliability performance, maintainability performance and maintenance
support performance.
Document
Information and its supporting medium.
Documentation
A set of documents, for example specification and records.
ESCL
Egba Split Clamps Limited
Effectiveness
Extent to which planned activities are realized and planned results achieved
Efficiency
Relationship between the result achieved and the resources used
Hold point
Step of production sequence, beyond which the work cannot proceed without
preventive authorization of the designated authority who established it. This is also
called intervention point.
Infrastructure
System of facilities, equipment and services needed for the operation of an
organization.
ISO
International Organization for Standardization.
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 20 of 51
Inspection
Conformity evaluation by observation and judgement accompanied as appropriate
by measurement, testing or gauging.
MR.
Management Representative.
Management System
System to establish policy and objectives, and to achieve those objectives.
Nonconformity
Non-fulfillment of a requirement. It may also be called deficiency, discrepancy, nonconformance, or non-compliance.
NIS
Nigerian Industrial Standard.
Objective Evidence
Data supporting the existence or verity of something.
Process
Set of interrelated or interacting activities which transform inputs into outputs.
Product
Result of a process.
Project
Unique process, consisting of a set of coordinated and controlled activities with
start and finish dates, undertaken to achieve an objective conforming to specific
requirements, including the constraints of time, cost, and resources.
QHSE
Quality, Health, Safety and Environmental.
QM
Quality Manual
QPS
Quality Policy Statement
QSP
Quality System Procedure
Qualification Process
Process to demonstrate the ability to fulfil specified requirements.
Quality
Degree to which a set of inherent characteristics fulfils requirements.
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 21 of 51
Quality Assurance
Part of quality management focused on providing confidence that quality
requirements will be fulfilled.
Quality Control
Part of quality management focused on fulfilling quality requirements.
Quality Manual
Document specifying the quality management system of an organization.
Quality Management
Coordinated activities to direct and control an organization with regard to quality.
Quality Management System (QMS)
Management system to direct and control an organization with regard to quality.
Quality Policy
Overall intentions and directions of an organization related to quality as formally
expressed by top management.
Quality Objectives
Something sought, or aimed for, relating to quality.
Quality Planning
Part of quality management focused on setting quality objectives and specifying
necessary operational processes and related resources to fulfil the quality
objectives.
Quality Plan
Document specifying which procedures and associated resources shall be applied
by whom and when to a specific project, product, process or contract.
Reliability
The ability of an item to perform a required function under stated conditions for a
stated period of time.
Requirement
Need or expectation that is stated, generally implied or obligatory.
Repair
Action on a non-conforming product to make it acceptable for the intended use.
Rework
Action on a non-conforming product to make it conform to the requirements.
SON
Standards Organisation of Nigeria
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 22 of 51
SOP
Standard Operating Procedure
Specification
Document stating requirements.
Supplier
Organization or person that provides a product or service
Tender
Offer made by a supplier in response to an invitation to satisfy a contract award to
provide product or service.
Test
Determination of one or more characteristics according to a procedure.
Top Management
Person or group of people who direct and control an organization at the highest
level.
Traceability
Ability to trace the history, application or location of that which is under
consideration.
Validation
Confirmation, through the provision of objective evidence, that the requirements for
a specific intended use or application have been fulfilled.
Work Environment
Set of conditions under which work is performed.
QUALITY MANUAL
Ref. No. ESCL-QM-001
4.0
4.1
General Requirements
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Issue Date: 15th April, 2013
Page 23 of 51
The processes needed for the Quality Management System have been
determined and they include processes for management activities, provision
of resources, product realization, measurement, analysis and improvement.
See Appendix A for departments in ESCL and the corresponding
responsibility and applicability of NIS ISO 9001:2008 requirements.
(b)
Appendix B gives an
(d)
Top management ensures that adequate resources (see section 6.0 of this
Manual) and information necessary to support the operation and monitoring
of the Quality Management System processes are provided.
QUALITY MANUAL
Ref. No. ESCL-QM-001
(e)
Rev. No: 01
Issue Date: 15th April, 2013
Page 24 of 51
(f)
Documentation Requirements
4.2.1 General
ESCL Quality Management System documentation includes the following:
(a)
ESCL Quality Policy Statement (see Document Ref. No. ESCL-QPS- 01)
and Corporate Quality Objectives (see Document Ref. No. ESCL-CQO- 01);
(b)
This Quality Manual, which is the level 1 (see Appendix C to this Quality
Manual) Quality Management System document of ESCL Quality
Management System;
(c)
9001:2008.
QUALITY MANUAL
Rev. No: 01
Issue Date: 15th April, 2013
Page 25 of 51
The form or type of medium used for the Quality Management System
documentation include but is not limited to
hard copies in prints;
soft copies;
diagrams; and
symbols and signs.
4.2.2 Quality Manual
This document, which is ESCL Quality Manual contains:
a)
the scope of the Quality Management System {see page seven (7) of this
Manual};
b)
references
to
documented
procedures
established
for
the
Quality
Management System;
c)
QUALITY MANUAL
Ref. No. ESCL-QM-001
5.0
MANAGEMENT RESPONSIBILITY
5.1
Management Commitment
Rev. No: 01
Issue Date: 15th April, 2013
Page 26 of 51
b)
c)
d)
e)
5.2
Customer Focus
The top management of ESCL ensures that customer requirements are determined
and are met in each contract/project with the aim of enhancing customer
satisfaction.
Key production and service delivery characteristics for each product/service
delivery to a customer is determined as appropriate (see section 7.2.1 of this
Manual).
Customer needs and expectations are clearly understood in each contract/project.
Customer feedback is continually obtained and used for improvement processes
(see section 8.2.1 of this Manual).
Applicable statutory and regulatory requirements, safety and health requirements,
community issues, environmental issues, security and protection of life and
property are identified and met in each contract in order to ensure benefits for the
company, customers, employees and other stakeholders.
QUALITY MANUAL
Ref. No. ESCL-QM-001
5.3
Rev. No: 01
Issue Date: 15th April, 2013
Page 27 of 51
Quality Policy
The Quality Policy of ESCL is as contained in Document- Ref. No.ESCL-QPS-01.
The Quality Policy is appropriate to the purpose of the company. It includes a
commitment to comply with requirements and continually improve the effectiveness
of ESCL Quality Management System. It provides a framework for establishing and
reviewing quality objectives. The Quality Policy is communicated on notice boards
and other strategic locations in the company. We ensure it is understood by
discussing it at awareness sessions. The Quality Policy is reviewed during
management review meetings for continuing suitability.
5.4
Planning
b)
QUALITY MANUAL
Ref. No. ESCL-QM-001
5.5
Rev. No: 01
Issue Date: 15th April, 2013
Page 28 of 51
Managing Director
The Managing Director is responsible for the day-to-day management of the
company and its functional departments/units. He establishes contacts and
manages the external relationship of the company in the business world. He
ensures availability of adequate resources that guarantees timely execution of
ESCL production and service delivery. He ensures that the overall interest of
customers, employees, ESCL and other stakeholders are adequately protected.
He promotes and coordinates the strategies for the achievement of the vision of
growth and development of ESCL to a first choice in the industry for the design
and manufacture of standard and custom made split-sleeve clamps. He has
overall responsibility for ESCL Quality Management System and to its continual
improvement for effectiveness.
5.5.1.2
Production Manager
The Production Manager is responsible for the coordination of the technical
processes in the company to achieve service delivery targets. He facilitates
necessary internal cooperation, cohesion and interaction geared toward
effective and efficient completion of work tasks.
He ensures that the subordinate functions are equipped with the resources
suitable for meeting operating requirements /service delivery targets.
He ensures that customer requirements and relevant operational procedures
and instructions are complied with in the production of the split-sleeve clamps.
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 29 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 30 of 51
ensuring that the processes needed for the companys Quality Management
System are established, implemented and maintained;
b)
c)
d)
liaising with external parties such as the Certification Bodies, customers and
suppliers on matters relating to ESCL Quality Management System.
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 31 of 51
Management Review
5.6.1 General
A Management Review Committee reviews ESCL Quality Management System at
least once annually. The review is to ensure the continuing suitability, adequacy
and effectiveness of the Quality Management System.
assessing opportunities for improvement and the need for changes to the Quality
Policy and Quality Objectives. The management review also serves as a platform
for the exchange of new ideas, with open discussion and evaluation of inputs being
stimulated by the leadership of top management.
The Management Review Committee is chaired by the Managing Director and in
his absence, the Production Manager. Members of the Committee include:
Managing Director
Production Manager
Admin Manager/MR
QHSE Manager
Commercial Manager.
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 32 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
6.0
RESOURCE MANAGEMENT
6.1
Provision of Resources
Rev. No: 01
Issue Date: 15th April, 2013
Page 33 of 51
b)
The resources include but are not limited to financial, human, infrastructure, work
environment, information, materials and documentation.
6.2
Human Resources
6.2.1 General
Personnel performing work affecting conformity to ESCL product/service delivery
requirements are competent on the basis of appropriate education, training, skills
and experience. The recruitment process ensures that only those personnel that
are competent for specific work tasks are recruited and assigned for the job. ESCL
encourages the involvement and development of its personnel by:
providing required training;
defining their responsibilities and authorities (in job descriptions, procedures);
recognizing and rewarding achievement;
facilitating the open, two-way communication of information;
reviewing the needs of the personnel through staff appraisal; and
ensuring effective teamwork in the production of split-sleeve clamps and related
services.
6.2.2 Competence, Training and Awareness
Competence, training and awareness are addressed in ESCL as follows:
a)
reviewed periodically through the staff appraisal process and when the
individual roles and responsibilities change significantly;
b)
c)
Evaluation of the impact of the action taken is carried out to review progress
and effectiveness (e.g. during internal audit, training report, training
evaluation form);
QUALITY MANUAL
Ref. No. ESCL-QM-001
d)
Rev. No: 01
Issue Date: 15th April, 2013
Page 34 of 51
e)
6.3
Infrastructure
The infrastructure needed to achieve conformity to product/service delivery
requirements in ESCL are determined, provided and maintained. Infrastructure in
ESCL includes as applicable:
a)
b)
c)
Work Environment
The work environment relates to those conditions under which work is performed in
ESCL including physical, environmental and other factors (such as noise,
temperature, humidity, lighting and weather). ESCL determines and manages the
work environment needed to achieve conformity to product/service delivery
requirements in its operations. Consideration is given to the following as
appropriate:
Creative work methods and opportunities for greater involvement to realize the
potential of the personnel in the company;
Safety rules and guidance, including the use of protective equipment;
Adequacy of work area (available space, illumination, safety, security, health
and environmental factors); and
Facilities for use of the personnel.
Rev. No: 01
QUALITY MANUAL
Page 35 of 51
7.0
PRODUCT REALIZATION
7.1
b)
c)
d)
records needed to provide evidence that the realization processes and the
resulting product or service deliverables meet requirements.
The output of such planning is consistent with any agreed customer requirements,
ESCL methods of operation and the complexity of the activities performed. The
output,
subject
to
contractual
requirements
is
presented
as
job
card/drawings/specification as appropriate.
7.2
Customer-Related Processes
a)
b)
c)
d)
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 36 of 51
b)
c)
Records of the results of the review and actions arising from the review are
maintained(e.g. in management meeting minutes, project kick-off meeting minutes).
Any verbal customer contract or order including changes to the contract or order is
confirmed and documented before formal acceptance and execution. Where the
product or service delivery requirements are changed either by the customer or
ESCL, relevant product/contract documents are amended and personnel whose
work are affected by the changed requirements are informed.
7.2.3 Customer Communication
Effective customer communication arrangement is established and implemented in
ESCL in order to ensure that:
the customer is adequately informed on our split-sleeve clamps and related
clamping services (e.g. through meetings, product installation procedure,
product brochure, presentations);
QUALITY MANUAL
Ref. No. ESCL-QM-001
7.4
Rev. No: 01
Issue Date: 15th April, 2013
Page 37 of 51
Purchasing
on
subsequent
product/service
realization
or
the
final
product/service.
The suppliers we use are evaluated and selected and re-evaluated periodically
based on determined criteria (see Procurement Control Procedure - Ref. No.
ESCL-SOP-012). Records of the results of evaluations and any necessary actions
arising from the evaluation are maintained.
7.4.2 Purchasing Information
Every purchasing information (e.g. purchase order, contract document) contains
clear and precise information on the required product or service including, where
appropriate:
(a)
(b)
(c)
QUALITY MANUAL
Ref. No. ESCL-QM-001
7.5
Rev. No: 01
Issue Date: 15th April, 2013
Page 38 of 51
QUALITY MANUAL
Ref. No. ESCL-QM-001
Rev. No: 01
Issue Date: 15th April, 2013
Page 39 of 51
Non-destructive examination;
Pressure testing.
Validation demonstrates the ability of the processes to achieve planned results.
Validation arrangements are established for these processes and include as
applicable:
defined criteria for review and approval of the processes;
method for approval of equipment and qualification of personnel;
use of specific methods and procedures;
the requirements for records; and
revalidation arrangements.
7.5.3 Identification and Traceability
Where appropriate, ESCL split-sleeve clamps are identified by suitable means
throughout product realization.
The product/service delivery status with respect to monitoring and measurement
requirements is identified throughout the realization process (e.g. in Job Card).
Where traceability is a requirement, ESCL controls the unique identification of the
product/service deliverables and maintains records. Each finished split-sleeve
clamp has a unique identification/code that allows for traceability.
7.5.4 Customer Property
Care is exercised in ESCL over customer property while it is under the companys
control or being used by the company personnel.
Customer property provided for use in the ESCL production and service provision
are identified, verified, protected and safeguarded against any misuse.
When lost, damaged or otherwise found to be unsuitable for use, ESCL reports to
the customer and maintain records.
7.5.5 Preservation of Product
ESCL preserves the product/service deliverables during internal processing and
delivery to the intended destination in order to maintain conformity to requirements.
As applicable, preservation includes identification, handling, packaging, storage
and protection. Preservation also applies to constituent parts of the product or
service deliverables.
All work-in-process and finished products are handled properly and appropriately.
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Rev. No: 01
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QUALITY MANUAL
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8.0
8.1
General
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review
meetings
for
continual
improvement
in
our
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Rev. No: 01
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Follow-up activities including verification of the actions taken and reporting the
verification results are carried out (see section 8.5.2 of this Manual).
A summary
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or intended use. This includes but is not limited to visual inspection and pressure
testing as appropriate.
Evidence of conformity with the acceptance criteria in each product/service delivery
is maintained.
Records indicate the person(s) authorizing the release of the product/service
deliverable for delivery to the customer.
The release of product and delivery of service to the customer do not proceed until
the planned arrangements (see section 7.1 of this Manual) has been satisfactorily
completed unless otherwise authorized by top management and, where applicable,
the customer.
See Standard Operating Procedure Ref. No. ESCL-SOP-018 on Inspection and
Test of Split-Sleeve Clamps for details.
8.3
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is established to define the controls and related responsibilities and authorities for
dealing with nonconforming product/service delivery.
Where applicable, ESCL deals with nonconforming product/service delivery by one
or more of the following ways:
by taking action to eliminate the detected nonconformity;
by authoring its use, release or acceptance under concession by a relevant
authority and, where applicable, by the customer;
by taking action to preclude its original use or application;
by taking action appropriate to the effects, or potential effects, of the
nonconformity when nonconforming product/service delivery is detected after
delivery or use has started.
When nonconforming product/service delivery is corrected, it is re-verified to
demonstrate conformity to the requirements.
Analysis of Data
ESCL determines, collects and analyses appropriate data to demonstrate the
suitability and effectiveness of ESCL Quality Management System and to evaluate
where continual improvement of the effectiveness of the Quality Management
System can be made.
Sources of such information and data include:
monitoring and measurement of processes and product/service deliverables;
audits (internal and external);
customer feedback (complaints, compliments);
supplier evaluation and re-evaluation; and
reviews (nonconformity and management).
The analysis of data provides information relating to:
customer satisfaction (see section 8.2.1 of this Manual);
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Improvement
achieve the objectives and for measuring the results. The basic methodology and
plan is that if the results fail to meet the objects, it is the fault of the system.
Therefore, the system must be improved so that it becomes more effective in
reaching the objectives. When the objectives are achieved, new objectives are set
and the Quality Management System is improved to meet the new challenges.
Identification of continual improvement needs are determined by analyzing
customer satisfaction information, product and process conformance data, internal
audit results, and other data and information relevant to quality performance.
Management review considers all relevant information and defines priorities for
improving the quality management system. The corrective action and/or auditing
processes are used to formally identify, respond to, verify acceptability of actions
and track the corrective action requests or internal audit findings.
8.5.2 Corrective Action
Whenever nonconformity is identified, corrective action appropriate to the effect of
the nonconformity encountered is implemented to eliminate the causes of the
nonconformity and prevent recurrence.
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The process utilized by ESCL for the implementation of corrective action provides
for defining/reviewing nonconformities, determining root causes, evaluating action
to ensure non-recurrence and implementing, recording and reviewing the
effectiveness of actions taken.
For details, see ESCL documented procedure Ref. No. ESCL-QSP-005,
Corrective Action.
8.5.3 Preventive Action
Preventive action appropriate to the effects of the potential problem is undertaken
in ESCL to eliminate the causes of potential nonconformities and prevent their
occurrence. Similar to the corrective action process, the process employed
identifies potential nonconformities, and their causes. Evaluates the need for action
to prevent occurrence of nonconformities. Determines and ensures implementation
of the action needed and records the results of action taken and reviews the
effectiveness of preventive action taken.
For details, see ESCL documented procedure Ref. No. ESCL-QSP-006,
Preventive Action.
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Production &
Services
QHSE
Administration
Commercial
1 Scope
1.1 General
1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system (title only)
4.1 General requirements
4.2 Documentation requirements (title only)
4.2.1 General
4.2.2 Quality Manual
4.2.3 Control of documents
4.2.4 Control of records
5 Management responsibility (title only)
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning (title only)
5.4.1 Quality objectives
5.4.2 Quality management system planning
5.5 Responsibility, authority and
communication (title only)
5.5.1 Responsibility and authority
5.5.2 Management representative
5.5.3 Internal communication
5.6 Management review (title only)
5.6.1 General
5.6.2 Review input
5.6.3 Review output
6 Resource management (title only)
6.1 Provision of resources
6.2 Human resources (title only)
6.2.1 General
6.2.2 Competence, training and awareness
6.3 Infrastructure
6.4 Work environment
7 Product realization (title only)
7.1 Planning of product realization
7.2 Customer-related processes (title only)
7.2.1 Determination of requirements related
to the product
7.2.2 Review of requirements related to the
product
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APPENDIX A CONTINUED
NIS ISO 9001:2008 REQUIREMENTS
Production &
Services
QHSE
Administration
Commercial
Not
Applicable
x
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Customers
Customers
Measurement, Analysis
and Improvement
Resource Management
(B)
Satisfaction
(D)
Requirements
Input
Key
(A)
* Corporate Planning
* Business Development
* Contract Review
* Management Review
Output
Product Realization
(C)
(B)
* Human Resources
* Financial
* Infrastructure
Product
(C)
* Production Planning
* Production
(D)
* Inspection and Tests
* Audits
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Hierarchy
Level 1
Quality Manual
Level 2
Six Mandatory Procedures
Level 3
Department/Process Procedures,
Job Specific Procedures, Work Instructions
Level 4
Records
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Board of
Directors
Managing
Director
QHSE
Manager
*HSE Officer
*QC Inspectors
Production
Manager
*Machinists
*Welders
*Fitters
*Painters
Admin Manager
and MR
*Accounts
Officer
*Security
Officer
*Drivers
*Cleaners
Commercial
Manager
*Storekeeper
*Marketing/Sales
Officer