Introduction

Information

to

Systems

Supporting and Transforming Business

Fifth Edition

R. Kelly Rainer Jr.

Brad Prince
Casey Cegielski

With contributions by
Allna M. Chircu, Bentley University
Marco Marabelli, Bentley University

WlLEY

Contents

[Chapter 1] Introduction to
Information Systems
2
1.1: Why Should I Study Information Systems? 8
1.2: Overview of Computer-Based Information Systems 14
1.3: How Does IT Impact Organization? 21
1.4: Importance of Information Systems to Society 23
[Chapter 2] Organizational Strategy,
Competitive Advantage, and
Information Systems
34
2.1: Business Processes 39
2.2: Business Process Improvement, Business Process
Reengineering, and Business Process Management 44
2.3: Business Pressure;, Organizational Response:, and
Information Technology Support 48
2.4: Competitive Advantage and Strategie Information
Systems 58
2.5: BusinessInformation Technology Alignment 64
[Chapter 3] Ethics and Privacy
3.1: Ethical Issues 77
3.2: Privacy 82

72

[Chapter 4] Information Security

94
4.1: Introduction to Information Security 99
4.2: Unintentional Threats to Information Systems 100
4.3: Deliberate Threats to Information Systems 103
4.4: What Organizations Are Ding to Protect Information
Resources 110
4.5: Information Security Controls 112
[Chapter 5] Data and Knowledge
Management
5.1: Managing Data 137
5.2: Big Data 140
5.3: The Database Approach 144

132

5.4: Database Management Systems 149

5.5: Data Warehouses and Data Maris 155
5.6: Knowledge Management 162
[Chapter 6] Telecommunications
and Networking
6.1: What Is a Computer Network? 177
6.2: Network Fundamentals 179
6.3: The Internet and the World Wide Web 184
6.4: Network Applications 188

172

[Chapter 7] E-Business and

E-Commerce
210
7.1: Overview of E-Business and E-Commerce 215
7.2: Business-to-Consumer (B2C)
Electronic Commerce 222
7.3: Business-to-Business (B2B) Electronic Commerce 231
7.4: Ethical and Legal Issues in E-Business 233
[Chapter 8] Wireless, Mobile Computing,
and Mobile Commerce
242
8.1: Wireless Technologies 247
8.2: Wireless Computer Networks and Internet Access 253
8.3: Mobile Computing and Mobile Commerce 260
8.4: Pervasive Computing 264
8.5: Wireless Security 267
[Chapter 9] Social Computing
274
9.1: Web 2.0 280
9.2: Fundamentals of Social Computing in Business 287
9.3: Social Computing in Business: Shopping 289
9.4: Social Computing in Business: Marketing 295
9.5: Social Computing in Business:
Customer Relationship Management 301
9.6: Social Computing in Business:
Human Resource Management 303

CONTENTS
[Chapter 10] Information Systems
Within the Organization
10.1: Transaction Processing Systems 316
10.2: Functional Aiea Information Systems 318
10.3; Enterprise Resource Flanning Systems 324
10.4: ERP Support for Business Processes 330
10.5: Reports 335

312

[Chapter 11] Customer Relationship

Management and
Supply Chain
Management
342
11.1: Defining Customer Relationship Management 347
11.2: Operations! Customer Relationship Management
Systems 351
11.3: Analytical Customer Relationship Management
Systems 355
11.4: Other Types of Customer Relationship Management
Systems 3 56
11.5: Supply Chains 358
11.6: Supply Chain Management 361
11.7: Information Technology Support for Supply Chain
Management 366
[Chapter 12] Business Analytics
12.1: Managers and Decision Making 382
12.2: What Is Business Intelligence? 385
12.3: Business Intelligence Applications for
Data Analysis 389
12.4: Business Intelligence Applications for
Presenting Results 393
12.5: Business Intelligence in Action: Corporate
Performance Management 399

378

[Chapter 13] Acquiring Information

Systems and Applications 406
13.1: Flanning for and Justifying IT Applications 410
13.2: Strategies for Acquiring IT Applications 413
13.3: The Traditional Systems Development Life Cycle 420
13.4: Alternative Methods and Tools for Systems
Development 426
13.5: Online-Only

[Technology
Guide 1] Hardware
TG 1.1: Introduction to Hardware 439
TG 1.2: Strategie Hardware Issues 440
TG 1.3: Computer Hierarchy 440
TG 1.4: Input and Output Technologies 443
TG 1.5: The Central Processing Unit 446
[Technology
Guide 2] Software
TG 2.1: Introduction to Software 457
TG 2.2: Software Issues 458
TG 2.3: Systems Software 460
TG 2.4: Application Software 461
[Technology
Guide 3] Cloud Computing
TG 3.1: Introduction 467
TG 3.2: What Is Cloud Computing? 469
TG 3.3: Different Types of Clouds 473
TG 3.4: Cloud Computing Services 474
TG 3.5: The Benefits of Cloud Computing 477
TG 3.6: Concerns and Risks with Cloud
Computing 481
TG 3.7: Online-Only
[Technology
Guide 4] Intelligent Systems
TG 4,1: Introduction to Intelligent Systems 489
TG 4.2: Expert Systems 491
TG 4.3: Neural Networks 495
TG 4.4: Fuzzy Logic 496
TG 4.5: Genetic Algorithms 496
TG 4.6: Intelligent Agents 497

XV

438

456

466

488

[Technology
Guide 5] Online-Only
[Index]

502