Smart Cities focus on Citizen Experience

Srinivasa Raghavan Venkatachari

Pais Digital Summit 2016

1
Copyright © 2014 Tata Consultancy Services Limited

TCS solutions have touched millions of citizens

Numbers are for India 2

Smart Cities focus on the (Digital) Citizen


Social Equity
Financial Equity
Personal Equity


City Wealth
City Values

Daily Living
Livelihood
Right Service At the Right Time
Recreation / Social Space
Access to Urban Resources
Engage with the Government



Skills
Wellness
Other Necessities


Infrastructure
Services
3

TCS Smart City Areas
GOVERNMENT, HEALTH

TRANSPORTATION
Intelligent Transport System

DigiGov Framework

Vehicle and Passengers
monitoring Safety & Security

mKrishi Digital Farming
Smart Citizen
Services
Elderly Citizens
Assisted Living

Distributed
Computing
Cloud, HPC
Computing
Security
& Privacy

WATER

Data Integration
& Visualization

Reduction of Non revenue Water
Distribution Optimization
WaterMan – Campus Water
Management Solution
Aqualyzer

Data Hub
New Sensing
Platforms
Mobility
Big data

TCUP
People Centric
Flows

Driver Behavior Tracking
Driver Assistance
Public Transport Optimization

ENERGY AND UTILITES

Social
Collaboration

Optimization
GIS
algorithms
Communications
& Sensor Informatics

Remote Energy Management
Remote Power Plants Monitoring
Power grid solutions
Demand forecasting
Smart Meters

TCUP – TCS Connected Universe Platform
A high-performance scalable platform for IoT
4

1. Intelligent Transportation (Smart Bus)

5

Smart Bus Solution Overview

Smart Bus Solution
Components
Passenger Mobile
App – Bus Arrival
Timing System
(BATS)

Web based central
Monitoring Portal

Vehicle Mounted

Unit (VMU)

6

Vehicle Mounted Unit - VMU

In-House Engineered

Rugged, Compact Casing

Light Weight

IP 65 Rated Enclosure

Keypad & Graphical LCD Display

Operating Temperature -10 to +70º

Humidity - 95% RH at 40º C

7

Impact of ITS Solution

34,000+ Buses across 4 states
Real time Fleet Tracking and
Digital Signage
Accuracy of +/- 2 minutes for
prediction of Bus ETA
Graphical Map View of Bus
Location at Central Control Station
Passenger Mobile App – Bus
Arrival Timing System (BATS)
Rugged Hardware for Indian
conditions

Speed Violations, Driver
Performance, Missed Trips

Awards for Urban Governance
Initiatives through Digital Inclusion

8

2. Remote Energy Management Solution
ENERGY AND OCCUPANCY DATA
Diverse Vendor Eco-System

Real-time Dashboards

Real-Time Monitoring
Consumption Anomalies

Closed-loop
Self-optimization

Real-Time Alerts

Machine Learning

Operational Efficiencies

Alert
Monitoring
and
Correlation

9

Real-time Analytics




Drill-down
Complex Configurable Rules
Machine Learning for comparisons
Citizen feedback

10

Impact of solution

Economic

Social

Environment

ENERGY

Reduction
Electricity spend flat —

despite its seating
capacity going up
15%”.

200000
for a Year
WITH

60W

As per CERC, for the Indian
power grid

CARBON ABATEMENT

0.75 - 0.78
tCO2e Per Mwh of energy

6 Hours a day

19,500

Employee Comfort
Enhance and Ensure Employee
Comfort, Safety and Health

tCO2e per annum

CO2

11

3. Solutions for Elderly

Sensor-Enabled Homes and Personalised Care for
Senior Singaporeans Living in the HDB Environment
L2NIC Proposal #111 submitted on 9 June 2014

Video

12

Ageing in Place Solution for Elderly

13

Impact of solution

Socio-Economic
• Continuous monitoring of
activity patterns
• Emergency events
attended to – preventing
further costs
• Intangible benefits –
confidence that help is at
hand
• Predict health issues using
Activity Patterns

Citizen
• Minimal disturbance to daily
life
• Respect for citizen values –
no wearables
• Unobtrusive Sensing
leading to Improved
Productivity
• Use Multiple Sensors to
validate events
• Personalized Thresholds
for Alerts
• Continuous Engagement of
the citizen
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Elements of Digital Citizen Experience
 Design the services with citizen in mind
 Hear the voice of the citizen
 Personalize the Services
 Bridge Digital Divide
 Don’t overload citizen with analytics and technology
 Empower Local Communities to solve their problems
 Engage with the citizen life-long, not transactional

15

Need - Citizen Engagement Platforms

Service
Orchestrator

Ontologies

Search

Life Journal

Collaboration

Machine Learning

Identity and
Privacy

Citizen Sensing

NLP

Interfaces
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Summary
 Three sample Smart City use cases

 Opportunities in Smart Cities
– Frugal solutions
– Support for variety – multi-vendor, mix of legacy/modern systems

– Country-specific solutions
– Local innovation
– Power of communities to be a part of the solution

 A case for superior citizen engagement and experience

Ageing in Place Example

Intelligent Agents (Avatars) to help citizens interact with Smart Services
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Thank You

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