A

PROJECT REPORT
ON
Study Of Employee Relations And Its Effect On Employee Productivity At Imasion
Sotware Solutions Pune
Submitted to the
SavitribaiPhule Pune University
In partial fulfillment of the requirement for the award of the degree of
Master of Business Administration (MBA)
Under the guidance of
Dr Sunil Ujagare
Submitted by
Akshata A. Wadkar
THROUGH

NBN SINHGAD SCHOOL OF MANAGEMENT STUDIES, PUNE-4110047.

2014-2016

DECLARTION

I the undersigned, hereby declare that the project title Study Of Employee
Relations And Its Effect On Employee Productivity At Imasion Sotware
Solutions Pune is an original piece of research work carried out by me under the
guidance and supervision of Dr Sunil Ujagare.

The information has been

collected from genuine and authentic sources. The work has been submitted in
partial fulfillment of the requirement of MBA toSavitribaiPhule Pune University.

Signature

Date:

(Akshata Wadkar)

Place: PUNE

(Annexure D)
2

ACKNOWLEDGEMENT

This project report could not have been completed without the guidance of our
Hon. Director(STIC) Dr.S.D.Markande and Hon. Dean(NBNSSOMS) and my
Project Guide Dr. Sunil Ujagare.
Class coordinator Prof. Meetali More and company CEO Mr.Nitin Bandekar and
Manager Mr.Santosh Machkar I express my sincere thanks and gratitude to the
above stated persons who have helped me directly and also who have indirectly
helped me.
Once again I express my gratitude to Imasion Software Solutions for kind Cooperation.

Signature
(Akshata Wadkar)

INDEX
Sr.
No.
1.

DESCRIPTION
Executive Summary

PAGE
NO.
05

2.

Chapter1-Business Enviorment

08

3.

Chapter2-Organization Profile

12

4.

20

5.

Chapter3-Outline of The Problem/Task

Undertaken
Chapter4-Research Methodology

6.

Chapter5-Data Analysis And Interpretation

28

7.

Chapter6-Learning of The Student Through

The Project
Chapter7-Contribution To The Host
Organization

44

9.

References

51

10.

Annexure

53

8.

22

47

EXECUTIVE SUMMARY

EXECUTIVE SUMMARY

One of the most pressing issues facing most organizations today is the need to raise
employee productivity. There is a widespread belief that productivity
improvements can only be achieved through a fundamental reform in the area of
employee relations. Changes are thought to be necessary both in the organization
and structure of work and in the way in which employees are trained, remunerated
and motivated.
A healthy relation among employees promotes a positive ambience at the work
place and employees feel happy and satisfied at work. They look forward to going
to office daily and also work hard to realize their teams as well as organizations
goals.
It is important that employees share a healthy relation with each other at the work
place in order to have smooth running of organization with the most important
asset for its development.
The objective of my study was to observe
1.

To identify various employee relations practices, and its effect on the

productivity of an organization.

2. To identify the challenges faced by employees at work places.

3. To identify ways of enhancing healthy relationship between employees and
employers in an organization.
To achieve the objectives mentioned above, I have to collect data from the
organization and analyze them to receive information.

With regards to the research methodology of this study, the purposive sampling is
also known as Judgmental sampling or selective sampling or subjective
sampling was chosen as most appropriate research design for study. In this
sampling method the researcher chooses the sample based on who they think
would be appropriate for the study. This is used primarily when there is a limited
number of people that have expertise in the area being researched.
Data was gathered from both primary and secondary sources of information.
Responses from questionnaires and interviews with management of the
organization formed the basis for the primary data, while books, articles and
journals on employee relations acted as the secondary data. Findings from this
study revealed that employee relations practices affect productivity through
employee morale, quality and quantity of output/product. Other findings include
various challenges that employees face at workplace and various ways to enhance
healthy relationship between employees and their employers in an organization.
The most valuable recommendation given is to treat employees with great care.

Chapter 1
Business Environment

Chapter 1

Business Environment
India is the topmost off shoring destination for IT companies across the world.
Having proven its capabilities in delivering both on-shore and off-shore services to
global clients, emerging technologies now offer an entire new gamut of
opportunities for top IT firms in India. Social, mobility, analytics and cloud
(SMAC) are collectively expected to offer a US$ 1 trillion opportunity. Cloud
represents the largest opportunity under SMAC, increasing at a CAGR of
approximately 30 per cent to around US$ 650-700 billion by 2020. The social
media is the second most lucrative segment for IT firms, offering a US$ 250 billion
market opportunity by 2020. The Indian e-commerce segment is US$ 12 billion in
size and is witnessing strong growth and thereby offers another attractive avenue
for IT companies to develop products and services to cater to the high growth
consumer segment.
India is the world's largest sourcing destination for the information technology (IT)
industry, accounting for approximately 67 per cent of the US$ 124-130 billion
market. The industry employs about 10 million workforce. More importantly, the
industry has led the economic transformation of the country and altered the
perception of India in the global economy. India's cost competitiveness in
providing IT services, which is approximately 3-4 times cheaper than the US,
continues to be the mainstay of its unique selling proposition (USP) in the global
sourcing market. However, India is also gaining prominence in terms of intellectual
capital with several global IT firms setting up their innovation centres in India.
The IT industry has also created significant demand in the Indian education sector,
especially for engineering and computer science. The Indian IT and ITeS industry
9

is divided into four major segments IT services, business process management

(BPM), software products and engineering services, and hardware.
The IT-BPM sector in India grew at a Compound Annual Growth rate (CAGR) of
15 per cent over 2010-15, which is 3-4 times higher than the global IT-BPM spend,
and is estimated to expand at a CAGR of 9.5 per cent to US$ 300 billion by 2020.

SWOT Analysis of IT Sector

Strengths

Highly skilled human resource

Low wage structure
Quality of work
Initiatives taken by the Government (setting up Hi-Tech Parks and

implementation of e-governance projects)

Many global players have set-up operations in India like Microsoft, Oracle,

Adobe, etc.
Following Quality Standards such as ISO 9000, SEI CMM etc.
English-speaking professionals
Cost competitiveness
Quality telecommunications infrastructure
Indian time zone (24 x 7 services to the global customers). Time difference
between India and America is approximately 12 hours, which is beneficial
for outsourcing of work.

Weaknesses
Absence of practical knowledge
Dearth of suitable candidates
Less Research and Development
10

 Contribution of IT sector to India s GDP is still rather small.

Employee salaries in IT sector are increasing tremendously. Low wages
benefit will soon come to an end.

Opportunities

High quality IT education market

Increasing number of working age people
India s well developed soft infrastructure
Upcoming International Players in the market

Threats
Lack of data security systems Countries like China and Philippines with
qualified workforce making efforts to overcome the English language barrier
Countries like China and Philippines with qualified workforce making
efforts to overcome the English language barrier
IT development concentrated in a few cities only

11

Chapter 2
Organization Profile

Chapter 2

Organization Profile
About History of Imasion

12

IMASION Software Solutions is solution provider for offshore and onshore

technological solutions to business enterprises around the world. Established in
1997, the Company has been promoted by experienced professionals in
Information Technology. It possesses the latest technology gadgets and also offer
most user friendly customized solutions as per requirement.
Since its foundation, An IMASION Software solutions had delivered hundreds of
cost effective and high-quality software solutions for a wide range of industries
and domains. These solutions have included consumer and business software
development, web hosting, retail manufacturing, real estate, community services
and many others.

Current Status Of Company

It is Company's official commitment to conduct business through quality services.
With an attention to detail, the focus is on a process of continuous review,
improvement and innovation to ensure that the product and service is not just one
of QUALITY but "EXCEPTIONAL QUALITY". The core strength of IMASION
Software Solutions is built upon the knowledge, skills and hard work of its Young
and Enthusiastic Engineers.

Companys head office is in Illinois, USA and their offshore programming

department is located in Pune (INDIA)
IMASION Software Solutions is a leading Company in ready to use off the
shelf product development, customized software development and
Outsourcing Company in its field. Some of the World's most successful
Independent Software Vendors (ISVs) have relied on our unique software
13

outsourcing experience to get their projects done on time and within budget.
IMASION Software Solutions has consistently demonstrated its commitment to
developing cost-effective, quality applications by adhering to strict time-lines.
Their competence and experience ensures that they deliver excellent services
and products to our customers. We employ only experienced professionals with a
wide spectrum of knowledge and skills.
At IMASION Software Solutions we are proud of our high quality standards.
These standards allow us to provide our customers with reliable and error-free
software applications, regardless of complexity. Our top-notch developers use the
latest software methodologies and technologies. This means that they can
concentrate on our clients business goals and keep them involved in every stage
through the entire project. Our meticulous approach has helped us build
our excellent track record with no failed or aborted projects.
Today, IMASION Software products are currently in use by people from all the
segments of the industry.

Mission
To provide the best IT service and solutions that enables business to excel.

Vision
To be the most preferred and trusted IT service provider.
14

Services
Business Applications
They provide clients with the exact tailor-made software solutions that will meet
their specific business requirements. Their team of experienced and technical
engineers will integrate application development with your line of business. They
have a standardized software development methodology which helps to provide
cost-effective and efficient software solutions to virtually any industry. This
ensures to get a robust and error-free product to serve better and provide with the
edge client deserve, over clients competitors.
They believe in increasing competitiveness in the global scenario by offering:

Experienced, skilled, highly qualified and technically proficient staff

dedicated to your project

Full cycle software development process, right from product design

Cutting down and integration of multiple process initiatives

Unparalleled speed of execution

Reduction of development costs

Compression of development time

E- Commerce Solutions
IMASION Software Solutions has comprehensive experience and expertise in
developing and deploying e-commerce solutions. IMASION Software Solutions
can develop specialized e-commerce solutions including latest shopping cart
solutions for clients, addressing there unique requirement and thus market and sell
15

your product in a competitive marketplace. E-commerce development solutions ASP e-commerce shopping carts and e-commerce web solutions can be easily
customized as per client's requirements, enabling optimization of web site for
specific customer base and benefit from e-commerce solutions.
Web Designing
Along with the development of software applications and e-commerce systems,
IMASION Software solutions, provides client with web design services. They
provide end-to-end web development and web-marketing solutions that help client
reach a wide target market and meet goals of client. Regardless of whether you are
building an e-commerce site, an online magazine, a portal or a simple content site,
at IMASION Software Solutions They provide with a wide range of solutions.
Web Services

Web portal Design

E-commerce Website Design

Dynamic Website Design

Flash Web Design

Static Website Design

Flash Web Design

Website Redesign

Intellectual Property Registration

We provide Intellectual Property Right (IPR) registration and IPR infringement
prosecution services in India. Our solicitors have valuable knowledge and
experience in providing legal remedies related to intellectual property right, which

16

may include patents, trademarks, copyright, geographical indications, industrial

designs, layout-designs of integrated circuits, etc.
Registering IPR in India involves complex legalities and requires extensive
expertise for ensuring fast and effective registration. Through a network of
attorneys across India, we can assist clients in registering intellectual property as
per:

Copyright Act, 1957 as amended till date.

The Patents Act, 1970 as amended till date.

The Designs Act, 2000 as amended till date.

The Trade Marks Act, 1999 as amended till date.

The Geographical Indications of Goods (Registration & Protection) Act,

1999 as amended till date.

We also provide consultation to clients for owning, buying, bequeathing and
selling intellectual property as IP in India is protected through law and
consequently liable for legal remedies. We also provide legal representation of our
clients in Intellectual Property Appellate Board (IPAB) to context/file a lawsuit
regarding counterfeiting or to appeal against the decisions of government
authorities

Organizational Structure
Mr.Nitin Bandekar
(CEO)
17

Santosh Machkar
(MANAGER)

Mr.Santosh
(TEAM LEADER)

Mr.Nitin
Karkare

Mis.

Mrs.

Mr.

Hema

Sonali

Anirudh

Line Organisational Structure:

The above organizational structure is line organisation which has only direct,
vertical relationships between different levels in the firm. There are only line
18

departments-departments directly involved in accomplishing the primary goal of

the organisation. For example, in a typical firm, line departments include
production and marketing. In a line organisation authority follows the chain of
command.
Features:
Has only direct vertical relationships between different levels in the firm.
Advantages to the organization:
1. Line organozational structure tends to simplify and clarify authority,
responsibility and accountability relationships
2. The line organizational strucrure promotes fast decision making
3. This line organization structure is simple to understand.

19

Chapter 3
Outline of The Problem/Task Undertaken

Chapter 3

20

Outline of The Problem/Task Undertaken

In recent times, while most workers are on job, they do not produce more simply
because of the un-healthy relationship they have with their fellow colleagues and
employers.
A recent study conducted by Blyton (2008) revealed that employees do not put up
their best performances at workplaces when they are un-happy with management,
government, or even their fellow colleagues. Bad employee-employer relationship
results in strike actions and lockouts. All these actions taken by employees to
display their grievances only do the organization harm than good as productivity
will be reduced drastically.
By many accounts, employee relations today are in crisis. In academia, its
traditional positions are threatened on one side by the dominance of mainstream
economics and organizational behaviour, and on the other by postmodernism. In
policy-making circles, the industrial relations emphasis on institutional
intervention is trumped by a neo-liberal emphasis on the laissez faire promotion of
free markets.

21

Chapter 4
RESEARCH METHODOLOGY

Chapter 4

22

RESEARCH METHODOLOGY
In order to do research successfully and fulfill the objectives of research I studied
the Employee Relations at Imasion Software Solutions. I have done the research by
interacting with the executive, managers of the HR Department and understood
how the process is executed in the organization.
After that, I designed a questionnaire which had various questions related to
Employee Relations. The questionnaire was distributed to the employees and filled
up by them.
DETERMINING SAMPLE SIZE
POPULATION:
All the items under consideration in any field of enquiry constitute a population.
In my study, the population of the employees is 30.
SAMPLE SIZE
The sample size is 20 employees of Imasion Software Solutions.
SAMPLING METHOD
The purposive sampling is also known as Judgmental sampling or selective
sampling or subjective sampling was chosen as most appropriate research design
for study. In this sampling method the researcher chooses the sample based on who
they think would be appropriate for the study. This is used primarily when there is
a limited number of people that have expertise in the area being researched.

TOOLS OF DATA COLLECTION

23

Primary and Secondary data were used.

In Primary Data
Standardized Questionnaire is used for data collection. A Questionnaire consists of
a number of questions printed or typed in a definite order on a form or set of forms.
The respondent has to answer the question on their own. Apart from this
observations and interview has also been used as a source for primary data
collection.
Interviews
Questionnaires
Observations

In Secondary Data
Secondary data means data that are already available i.e. they refer to the data
which have already been collected and analyzed by someone else. Secondary data
may either be published data or unpublished. It is collected from:
Journals
Magazines
Websites
INTRODUCTION TO PROJECT TOPIC
Every individual shares a certain relationship with his colleagues at the workplace.
The relationship is either warm, so-so or bad. The relationship can be between
anyone in the organization - between co workers, between an employee and his
superior, between two members in the management and so on. It is important that
the employees share a healthy relationship with each other to deliver their best
performances.
24

An individual spends his maximum time at the workplace and his fellow workers
are the ones with whom he spends the maximum hours in a day. No way can he
afford to fight with his colleagues. Conflicts and misunderstandings only add to
tensions and in turn decrease the productivity of the individual. One needs to
discuss so many things at work and needs the advice and suggestions of all to reach
to a solution which would benefit the individual as well as the organization.
No individual can work alone. He needs the support and guidance of his fellow
workers to come out with a brilliant idea and deliver his level best
Happy employees are productive employees. Successful businesses know how to
manage relationships to build lasting employee satisfaction.
The most important part of any business is its people. No business can run
effectively without them. they need to communicate and work with others to get
their jobs done. Employers need to manage relationships in the workplace to keep
the business functioning smoothly, avoid problems, and make sure employees are
performing at their best.
Importance of Employee Relations - Why Employee Relations at Workplace?
There are several issues on which an individual cannot take decisions
alone.
He needs the guidance and advice of others as well. Sometimes we might
miss out on important points, but our fellow workers may come out with a
brilliant idea which would help us to achieve our targets at a much faster
rate. Before implementing any plan, the pros and cons must be evaluated on
an open forum where every employee has the right to express his opinions
freely. On your own, you will never come to know where you are going
wrong, you need people who can act as critic and correct you wherever you
are wrong. If you do not enjoy a good relation with others no one will ever
come to help you.
Work becomes easy if it is shared among all.
A healthy relation with your fellow workers would ease the work load on
you and in turn increases your productivity. One cannot do everything on his
own. Responsibilities must be divided among team members to accomplish
the assigned tasks within the stipulated time frame. If you have a good
25

rapport with your colleagues, he will always be eager to assist you in your
assignments making your work easier.
The organization becomes a happy place to work if the employees work
together as a family.
An individual tends to lose focus and concentration if his mind is always
clouded with unnecessary tensions and stress. It has been observed that if
people talk and discuss things with each other, tensions automatically
evaporate and one feels better. Learn to trust others, you will feel relaxed.
One doesnt feel like going to office if he is not in talking terms with the
person sitting next to him. An individual spends around 8-9 hours in a day at
his workplace and practically it is not possible that one works non stop
without a break. You should have people with whom you can share your
lunch, discuss movies or go out for a stroll once in a while. If you fight with
everyone, no one will speak to you and you will be left all alone. It is
important to respect others to expect the same from them.
An individual feels motivated in the company of others whom he can
trust and fall back on whenever needed.
One feels secure and confident and thus delivers his best. It is okay if you
share your secrets with your colleagues but you should know where to draw
the line. A sense of trust is important.
Healthy employee relations also discourage conflicts and fights among
individuals.
People tend to adjust more and stop finding faults in each other. Individuals
dont waste their time in meaningless conflicts and disputes, rather
concentrate on their work and strive hard to perform better. They start
treating each other as friends and try their level best to compromise and
make everyone happy.
A healthy employee relation reduces the problem of absenteeism at the
work place.
Individuals are more serious towards their work and feel like coming to
office daily. They do not take frequent leaves and start enjoying their work.
Employees stop complaining against each other and give their best
26

 It is wise to share a warm relation with your fellow workers, because

you never know when you need them.
You may need them any time. They would come to your help only when
you are nice to them. You might need leaves for some personal reasons; you
must have a trusted colleague who can handle the work on your behalf.
Moreover healthy employee relations also spread positivity around.
It is essential that employees are comfortable with each other for better focus and
concentration, lesser conflicts and increased productivity.
SCOPE OF THE STUDY
The scope of the research of Employee Relations and Its Effect on
Employee Productivity will be limited to Imasion Software Solutions at the
Bhagyashree Apts, 1692, Sadashiv Peth, Near Grahak Peth, Tilak Road,
Pune. The research will rely on the organization for vital information as well
as information from secondary source. The Study will based on various
employee relation practices.
LIMITATION OF THE STUDY
The researcher encountered a limitation in regards to availability of
information. Thus due to the organizations working ethics, the researcher
could not get access to vital information since it was treated as confidential
and the targeted respondents number was not attained since some
employees were on leave and availability of time also became a limitation.

27

Chapter 5
DATA ANALYSIS

Chapter 5

DATA ANALYSIS
1. Rate your level of satisfaction with the working culture of the organization?
28

a.Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly Dissatisfied

TableNo: 5.1
TableTitle: Working Culture.
Sr. No Attributes
1.
2.
3.
4.
5.
TOTA
L

No. of
Respondents
01
18
01
00
00
20

Highly Satisfied
Satisfied
Average
Dissatisfied
Highly Dissatisfied
-

Percentag
e
05%
90%
05%
00%
00%
100%

1 1

18

a) Highly Satisfied

b) Satisfied

d) Dissatisfied

e) Highly Dissatisfied

c) Average

Interpretation:
As graph shows almost all the employees are satisfied with the working culture of
the Organization.This says that the work culture of organization is good and
satisfying according to employees opinion.
2. Are you satisfied with your relations with your coworkers?

a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied

e. Highly Dissatisfied
TableNo: 5.2
Table title: Relations with coworkers
29

Sr. No

Attributes

1.
2.
3.
4.
5.
TOTAL

Highly Satisfied
Satisfied
Average
Dissatisfied
Highly Dissatisfied
-

No. of
Respondents
01
18
00
01
00
20

Percentag
e
05%
90%
00%
05%
00%
100%

1 1

18

a) Highly Satisfied

b) Satisfied

c) Average

d) Dissatisfied

e) Highly Dissatisfied

Interpretation:
According to graph almost all the employees are satisfied with their relations with
their coworkers.
But there are very few employees who is not satisfied with the relations with their
coworkers.

30

3. Do you get Support from manager/supervisor for your work?

a. Yes b. No c. Not Applicable To Me
Table No: 5.3
Table Title: Suport from manager.
Sr. No. Attributes
No. Of
Respondents
1.
Yes
19
2.
No
01
3.
Not Applicable To Me
00
TOTA
20
L

Percentag
e
95%
05%
00%
100%

No. Of Respondents
5%

a) Yes
b) No
c) Not Applicable To
Me

95%

Interpretation:
The interpretation from this graph is that the managers or supervisors of the
organization are supportive for employees. But there is employees who are feeling
neglected or not getting support from managers or supervisors of the organization.

31

4. To what extent do you agree with the following statement: I would

recommend this company as a Great Place to Work?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
TableNo: 5.4
Table Title: Opinion About Organization
Sr. No Attributes
No. of
Respondents
1.
Highly Satisfied
02
2.
Satisfied
15
3.
Average
03
4.
Dissatisfied
00
5.
Highly Dissatisfied
00
TOTAL
20

Percentag
e
10%
75%
15%
00%
00%
100%

15

a) Highly Satisfied

b) Satisfied

c) Average

d) Dissatisfied

e) Highly Dissatisfied

Interpretation:
The interpretation from this graph is that almost all the employees are happy with
the work culture of the organization and they recommend this organization as the
great place to work.

32

5. Are you satisfied with your relation with your immediate supervisor?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
Table No: 5.5
Table Title: Relation With Supervsor
No. of
Sr. No Attributes
1.
2.
3.
4.
5.

TOTAL

Respondents
03
14
02
01
00
20

Highly Satisfied
Satisfied
Average
Dissatisfied
Highly Dissatisfied

Percentag
e
15%
70%
10%
05%
00%
100%

14

a) Highly Satisfied

b) Satisfied

c) Average

d) Dissatisfied

e) Highly Dissatisfied

Interpretation:
The interpretation from the graph is that the employees relation with their
immediate supervisor is good. But there are some of employees who are not
satisfied with the relation with their immediate supervisor of the organizatin.

33

6. Do you know how you are part of companys vision and your role for
that?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
TableNo: 5.6
Table Title: Awareness About Vision
Sr. No Attributes
No. of
Respondents
1.
Highly Satisfied
00
2.
Satisfied
14
3.
Average
05
4.
Dissatisfied
01
5.
Highly Dissatisfied
00
TOTAL
20

Percentag
e
00%
70%
25%
05%
00%
100%

1
5

14

a) Highly Satisfied

b) Satisfied

c) Average

d) Dissatisfied

e) Highly Dissatisfied

Interpretation:
There are employees who know how they are part of companys vision and their
role for that.
But it can be observed that the some of the employees dont have any clear idea
about organization vision and their role for that.
34

7. Is there good communication from managers to employees in The

Company?
a. Yes b. No c. To some extent.
TableNo: 5.7
Table Title: Communication.
Sr. No
Attributes
1.
2.
3.
TOTAL

No. Of
Respondents
15
01
04
20

Yes
No
To some extent.
-

Percentage
20%
05%
20%
100%

No. Of Respondents
20%

a) Yes
b) No

5%

c) To some extent.
75%

Interpretation:
Here the some of employees think that there is not proper communication between
the managers and employees in organization.
But more than 70% employees are satified with Comminication between employee
and employer

35

8. People in your department communicate sufficiently with one another?

a. Yes b. No c. To some extent.
TableNo: 5.8
Table Title: Communication Between Colleagues.
Sr. No
Attributes
No. Of
Respondents
1.
a) Yes
14
2.
b) No
00
3.
c) To some extent.
06
TOTAL
20

Percentage
70%
00%
30%
100%

No. Of Respondents

a) Yes

30%

b) No
c) To some extent.
70%

Interpretation:
70% employees are confident that department communicates sufficiently with one
another.
But 30% employees think that the department communicates sufficiently with one
another up to some extent only.

36

9. Does your supervisor actively listens to your suggestions and enables

you to perform at your best?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
TableNo: 5.9
Table Title: Suggetions From Supervisor.
Sr. No Attributes
No. of
Respondents
1.
Highly Satisfied
04
2.
Satisfied
13
3.
Average
02
4.
Dissatisfied
01
5.
Highly Dissatisfied
00
TOTAL
20

Percentage
20%
65%
10%
05%
00%
100%

13

a) Highly Satisfied

b) Satisfied

c) Average

d) Dissatisfied

e) Highly Dissatisfied

Interpretation:
Here we can interpret that the supervisor is active listener as in everyone is
satisfied but some of them are averagely satisfied.

37

10. Overall, how satisfied are you working for the Company?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
TableNo: 5.10
Table Title: Satisfaction Of Employees.
Sr. No
Attributes
No. of
Respondents
1.
Highly Satisfied
02
2.
Satisfied
15
3.
Average
03
4.
Dissatisfied
00
5.
Highly Dissatisfied
00
TOTAL
20

Percentage
10%
75%
15%
00%
00%
100%

15

a) Highly Satisfied

b) Satisfied

c) Average

d) Dissatisfied

e) Highly Dissatisfied

Interpretation:
Here we can interpret that almost everyone is satisfied by overall working of the
Organization.
Which means that overall working of organization is satifing for the employees.

38

11.Do you think that if employees have healthy relationships the

organization will be more effective and successful?
a. Yes b. No c. To some extent.
Table No: 5.11
Table Title: Opinion Of Employees.
Sr. No Attributes
No. Of
Respondents
1.
Yes
16
2.
No
00
3.
To some extent.
04
TOTAL
20

Percentag
e
80%
00%
20%
100%

No. Of Respondents
20%

a) Yes
b) No
c) To some extent.

80%

Interpretation:
Here the 80% employees are saying yes and 20% employees are saying to some
extent it indicates that organiztion have a healthy relationship bt still some
imrovements are needed.

39

12 Do you generally feel you are able to balance your work and personal
relationships (such as marriage, partners, and friends)?
a. Yes b. No c. To some extent.
TableNo: 5.12
TableTitle: Balance In Personal&Proffesional Life.
Sr. No Attributes
No. Of
Respondents
1.
Yes
09
2.
No
03
3.
To some extent.
08
TOTAL
20

Percentag
e
45%
15%
40%
100%

No. Of Respondents

a) Yes
40%

45%

b) No
c) To some extent.

15%

Interpretation:
Here the 40% employees are saying to some extent 45% are saying yes and 15%
are saying no.
We can predict that some of the employees are not able to balance personal and
professional life.

40

13.The people here are pleasant and co-operative to work with.

a. Yes b. No c. To some extent.
TableNo: 5.13
Table Title: Nature Of Colligues.
Sr. No
Attributes
1.
2.
3.
TOTAL

No. Of
Respondents
16
01
03
20

Yes
No
To some extent.
-

Percentage
80%
5%
15%
100%

No. Of Respondents
15%

a) Yes

5%

b) No
c) To some extent.

80%

Interpretation:
Here the 80% employees are saying yes 15% are saying to some extent and 5% are
saying no.

41

14.There is someone at work who encourages my development.

a. Yes b. No c. To some extent.
TableNo: 5.14
Table Title: Encouragement By Colligues.
Sr. No
Attributes
No. Of
Respondents
1.
Yes
13
2.
No
03
3.
To some extent.
04
TOTAL
20

Percentage
65%
15%
20%
100%

No. Of Respondents
20%

a) Yes
b) No
c) To some extent.

15%
65%

Interpretation:
Here the 65% employees are saying yes 20% are saying to some extent and 15%
are saying no.

42

15.Even if I had the opportunity to get a similar job with

another organization, I would stay with my present company.
a. Yes b. No c. To some extent.
TableNo: 5.15
Table Title: Job Switch Opportunity.
Sr. No Attributes
1.
2.
3.
TOTA
L

Yes
No
To some extent.
-

No. Of
Respondents
07
01
12
20

Percentag
e
35%
5%
60%
100%

No. Of Respondents

35%

a) Yes
b) No
c) To some extent.

60%
5%

Interpretation:
Here the 60% employees are saying to some extent 35% are saying yes and 5% are
saying no.

43

Chapter 6
Learning Of Student Through Project

44

Chapter 6

Learning Of Student Through Project

Week 1: I studied about the organization structure and profile of the Imasion
Software Solutions Pune. By which I studied & learned about various
organizational structures.
Week 2: The project topic, Objectives of project and the format for the report
was discussed. I learned about formats of the project.
Week 3: Study of what is Employee relation s and how its effect on
employee productivity was done in the 3rd week.In this week I learned about
what is employee relations and why it is important for organization.
Week 4: Study on Employee relation practices within the Imasion Software
Solutions Pune was done in this week. I learned about Employee relation
practices in this week.
Week 5: Study of the various employee relation practices was studied in this
week to improve the employee relations at organization.In this week I
learned about different employee relation practices.

45

 Week 6: Questionnaire was prepared according to the topic that is employee

relations and its effect on employee productivity. In this week I learned
about how to prepare quetionnaires focusing on the research topic.
Week 7: Survey was conducted in the 7th week.In this week I have learned
about how to conduct the survey for the project.
Week 8: Data Analysis and Interpretation was done, Project report on
employee relation and its effect on employee productivity was Submitted to
the organization.

46

Chapter 7
Contribution To The Host Organization.

47

Chapter 7
Contribution To The Host Organization.
Findings
1. It is observed that the employees are happy with the work culture of the
organization. But some employees are facing problem in communication with
managers or immediate supervisors.
2. It is observed that some of employees are facing problems in balancing personal
and professional life to some extent. This was affecting their productivity.
3. There are some employees who are dissatisfied with the relationship with their
managers or immediate supervisor. So the productivity of the employees getting
affected.
4. Attrition rate is on higher side when the IT industry is performing well overall.
5. Employees are not clear about the vision of the organization and their role to
achieve it.

Suggetion
48

Improve Communication : Sending out a memo or email to inform

employees of important company information is inefficient and impersonal.
Your employees are among the most important resources in your
organization, so you should work to improve communication with the staff.
Have regular company meetings to introduce important information to
employees, and allow employees to ask questions as well.

Career Development: To decrease employee turnover, the company needs to

take an active role in staff career development. Encourage your managers to
work closely with employees on improving staff skills and answering any
questions. Use annual performance appraisals to set up a development plan
for the coming year that will help employees reach their career goals. The
company also should consider a tuition reimbursement program that will
assist employees in furthering their education while working for the
company. It creates a smarter workforce and increases employee morale.

Share the Vision:To make employees feel better about the company, it is
important to share the company's plans with the staff. Hold meetings to
explain the company's plans for growth and expansion, and get the entire
staff to understand and take pride in the company's future. Seek input from
employees on ways to improve company productivity going forward, and
reward employees who offer ideas that make company growth more
efficient. The rewards can be cash or paid time off. When management
makes the effort to keep employees updated on plans and incorporates
employee suggestions to improve those plans, the staff feels more personally

49

invested in the company's success.

Motivate: Employee of the Month programs are great, as are incentives and
rewards. However, they are short term behaviour changers, and you need to
get the fundamentals right. Ensure that each staff member knows what their
boundaries are, what success looks like and the expectations of both their
immediate manager and the team as a whole. The absence of any clear
guidelines or feedback can be detrimental to ensuring positive employee
relations.

50

References

References
Books
51

Sr. Name Of The

No. Book

Author

Publisher

1.

Employee
Relations.

Elizabeth
Aylott

Kindle Cloud
Reader

2.

Research
methodology.

C.R.Kothari

NewAge
Publishers

3.

Employee
Relations.

John Gennard, London :

Graham Judge Chartered
institute of
personnel and
development

Edition Year of
Publicatio
n
1st
2014

2nd

2004

4th

2005

Websites
Sr.

Website Name

Date Of Visit

No.
1.

www.imasion.com

03/06/2015

2.

www.imasionindia.com

05/06/2015

3.

www.managementstudyguide.com

26/06/2015

4.

www.citehr.com

04/07/2015

52

Annexure

Annexure
QUETIONNAIRE
53

I am pursuing MBA from NBNSSOMS, under UNIVERSITY OF PUNE. As a part

of the curriculum, I am doing a SIP on selected topic STUDY OF EMPLOYEE
RELATIONS AND IT EFFECTS ON EMPLOYEE PRODUCTIVITY(study at
Imasion Software Solutions, Pune)
You are requested to fill
survey based on your own perception and judgment. This survey being done purely
for academic purpose and will not be used for any other than for this study. Kindly
spare some time for filling this questionnaire.
Thank you for your cooperation
Akshata Wadkar.
PERSONAL DETAILS (optional)
Name:

DESIGNATION:

WORKING EXPIRIENCE:
1.Rate your level of satisfaction with the working culture of the
organization?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
2.Are you satisfied with your relations with your coworkers?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
3.Do you get Support from manager/supervisor for your work?
a. Yes b. No c. Not Applicable To Me
4.To what extent do you agree with the following statement: I would
recommend this company as a Great Place to Work?
a. Highly Satisfied
b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
5.Are you satisfied with your relation with your immediate supervisor?
a. Highly Satisfied
b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
6.Do you know how you are part of companys vision and your role for that?
54

a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly

Dissatisfied
7.Is there good communication from managers to employees in The
Company?
a. Yes b. No
8.People in your department communicate sufficiently with one another?
a. Yes b. No
9.Does your supervisor actively listens to your suggestions and enables you
to perform at your best?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
10.Overall, how satisfied are you working for The Company?
a. Highly Satisfied b. Satisfied c. Average d. Dissatisfied e. Highly
Dissatisfied
11.Do you think that if employees have healthy relationships the
organization will be more effective and successful?
a. Yes b. No
12. Do you generally feel you are able to balance your work and personal
relationships (such as marriage, partners, and friends)?
a. Yes b. No
13.The people here are pleasant and co-operative to work with.
a. Yes b. No
14.There is someone at work who encourages my development.
a. Yes b. No
15.Even if I had the opportunity to get a similar job with
another organization, I would stay with my present company.
a. Yes b. No

55