Monitoring and maintaining the fixed access and transport network for Vodafone Italy and the access,

transport and core network for TeleTu Italy;

Notify network outages in the agreed KPIs as well as calculating the impact on services when an outage
occurs;
Investigating basic alarms on different equipment and technologies related to Fixed Network or to
transport Networks (SDH, DWDM, ATM, IP);
Using dedicated Trouble Ticketing applications for alarms handling and field personnel dispatching;
Offer onsite support for technicians to configure and troubleshoot faulty equipment;
Investigate to find the root cause of incidents and escalate them to L2 support if necessary;
Perform scheduled procedures to unlock LIV5G devices;
Resolve incidents that occur on interconnections,at the physical level (by loop tests) or at the signalling
level (reconfiguration of semipermanent connection or unblocking of devices is needed);
Interact with other providers (Fastweb, Telecom Italia, Metroweb) in order to solve fiber cuts,
degradations, broken E1 links;
Performing analysis upon traffic trends in order to have a proactive response to problems;
Ensure that planned activities dont affect traffic after their ending.

Investigating alarms on equipment (Nokia, ALU, Ericsson, Huawei) and technologies related to Core and
Transport Networks (SDH, WDM, IP);
Monitoring 24/7 voice and data network for Vodafone Italy, using fault management systems and specific
NMS and performing analysis to identify the issues;
Using dedicated Trouble Ticketing applications for alarms handling and field personnel dispatching
Interacting (by phone) with field engineers and different service providers.
Participating at training sessions in order to permanently improve my technical skills.
Monitoring and troubleshooting the access, transport and core fixed network for Vodafone and TeleTu
Italy. (DSLAM, GPON, FTTx, VoIP, MGW, Routers, Switches, etc):
Notify network outages in the agreed KPIs.
Monitor and investigate 24h/7 IP network elements alarms for various type of vendors (Cisco, Huawei,
Ericsson) and technologies (ATM, DWDM, SDH, PDH).
Escalate network or service issues towards internal / external entities in order to assure a shortest
recovery time and to prevent similar incidents
Calculate the impact on services of a network outage.
Offer support to onsite technicians to configure and troubleshoot defective equipment.
Resolve any incident that occur on interconnections with other operators, at the physical level (by making
loop tests with onsite technicians) or at the signalling level (by reconfiguring semipermanent connections
or resetting blocked devices).
Interact with other providers (Fastweb, Telecom Italia, Metroweb) in order to solve fiber cuts,
degradations, broken E1 links.
Track incidents until issues have been completely resolved.
Assure that finished planned activities does not affect traffic

Escalates complex technical problems to 2nd Line Operations in order to solve

incidents as soon as possible;

Dispatches field engineers and contractors, in case of incidents that need local
support and follow up the issue until it is solved;