TRAINING & DEVELOPMENT INDUSTRY

TRAINING AND DEVELOPMENT is a subsystem of an organization. It

ensures that randomness is reduced and learning or behavioral change
takes place in a structured format.
It is concerned with the structure and delivery of acquisition of
knowledge to improve the efficiency and effectiveness of organization.
It is concerned with improving the existing skills and exploring the
potential skills of the individual i.e. upgrading the employees skills and
extending their knowledge. Therefore, training is a key to optimizing
utilization human intellectual technological and entrepreneurial skills.
Training and Development referred to as:
Acquisition and sharpening of employees capabilities that is
required to perform various obligations, tasks and functions.
Developing the employees capabilities so that they may be able
to discover their potential and exploit them to full their own and
organizational development purpose.
With the world-wide expansion of companies and changing
technologies, Indian Organizations have realized the importance of
corporate training. Training is considered as more of retention tool
than a cost.
Today, human resource is now a source of competitive advantage for
all organizations. Therefore, the training system in Indian industry has
been changed to create a smarter workforce and yield the best results.
With increase in competition, every company wants to optimize the
utilization of its resources to yield the maximum possible results.
Training is required in every field be it Sales, Marketing, Human
Resource, Relationship building, Logistics, Production, Engineering, etc.
It is now a business effective tool and is linked with the business
outcome.
With increase in awareness of corporate training in Indian Industry, a
gradual shift from general to specific approach has been realized.
In Indian market, 50% of the training companys revenue comes from
the retail raining and rest from other segments.
On the other hand, in many organizations training is regarded as nonessential or a need based activity. Some organizations start a training
department in order to look modern. In fact, some organizations are
headed by unwanted employees rather than employees of outstanding

merit. While some organizations do not have a separate budget to hire

highly qualified trainers for training and development.

UNDERSTANDING OF THE INDUSTRY

Training & Development is a function of the human resource
management concerned with the organizational activities aimed at
bettering the performance of the individuals or groups. It has been
known with several names, human resource development and
learning & development.
Training &development industry is still a fledgling industry in India.
Market is quite fragmented. India has gradually evolved as knowledge
based economy due to the abundance of capable, flexible, and
qualified human capital. With the rising opportunities, there is a need
to further develop and empower the human capital to ensure the
nations global competitiveness.
The government has dedicatedly striving to initiate and achieve
formal/informal skill development of the working population via
education/vocational education/skill training and other upcoming
learning methods. Skill development for the working population is a
priority for the government. In addition, the private sector has also
recognized the importance of skill development, which is of major
concern to enhance the companies.
For any organization, business, society or country to grow and fulfill its
potential, training and development is a vital and important tool
towards achieving this goal. This field has become more important
because employees need to learn new skills, advance their knowledge,
and meet the challenges of technology in achieving high performance
for their organization. Despite the potential drawbacks, training and
development provides both the company as a whole and the individual
employees with benefits that make the cost and time a worthwhile
investment.
A training & development vendor should have - Physical assets, Human
assets, Knowledge assets, financial assets, Intellectual property assets.

UNDERSTANDING OF THE COMPETITION

Competition in the training and development industry is quite intense.
There are various levels of competition in the market:
Global players: Dale Carnegie Training, Impact International, Achieve
Global, eCornell, etc.
National players: Centum Learning, HCL Technologies, GE Capital India,
Accenture, NIIT, Jetking Infotrain Ltd, Aptech, etc.
Local players: The Bodhi Tree, Aptech,7 Boats Infosystem Pvt. Ltd, etc
Freelancers:Shrabonee Paul (Industrial Psychologist, Organizational
Behavioral Analyst, Corporate Behavioral Trainer);

COMPANY PROFILE
Institute for Quality Skill Training (IQST) is the brand name of the vocational
training institute promoted by Best First Step Education Pvt. Ltd. (BFSE).
IQST was launched in May 2009 with its headquarters situated in Kolkata,
India. IQST is a social enterprise that aims to create livelihoods by providing
employment-linked training at reasonable cost and through short-term,
Industry-oriented skill training. Over the last 4 years IQST has trained and
placed over 10000 youth. IQST has tie-ups with over 200 reputed companies
all over India for providing jobs with all statutory compliances for its
students.
IQST offers innovative corporate training solutions to companies engaged in
various fields. Additionally, IQST also boasts of an exciting portfolio of
training programmes aimed towards companies that put a lot of focus and
value on training their employees on critical aspects like soft skills, career
skills, leadership, motivation, stress management, time management, etc.
The training programmes combine contemporary theory with a practical and
highly interactive delivery methodology enabling participants to take an
active part in their learning experience. Role plays, business games and
facilitated group exercises are used to make the courses fun, challenging and
enjoyable. The programmes are continually updated by our distinguished
team of programme designers who make use of internal research, on-going
interactions with people in various industries and also the experience gained
from course feedback received from our clients to keep the training courses
fresh, vibrant and relevant.
As an emerging company IQST has also won the Sankalp Social Enterprise
Awards in 2013 (Educational and Vocational Training) for its contribution
towards the society.
It also offers innovative corporate training solutions to companies engaged in
various fields.
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Additionally, IQST also boasts of an exciting portfolio of training programs

aimed towards companies that put in a lot of focus and value on training
their employees on critical aspects like soft skills, career skills, leadership,
motivation, stress management, time management etc.

PARTNERS OF IQST:

Direct relationships at community-level:

Panchayats, Municipalities

Schools, Colleges

NGOs, SHGs

Extensive Industry linkages:

200+ companies across India

Placement

Curriculum inputs, human resource parameters and

workshops/ student interactions

Successfully placed 96% of our students

Reputed companies and full statutory compliance

Project with Michael & Susan Dell Foundation:

Skill Training & employment for urban poor job-seekers in West

o
Bengal

Project with Employment Bank, Go WB

Counseling, screening, training and placement of registered job-

o
seekers

PPP model under discussion

HOW DOES IQST FUNCTION

There is an organizational structure in the company where the functions are
uniformly distributed among the heads and there are the verticals which
govern the system.
There are mainly four verticals which are as follows:
EMPLOYABILITY SKILL TRAINING: The soft skills and functional skills of
the individuals are taken care of in this vertical. Employability skills are
general skills that are needed to get most jobs, but they also help you to stay
in a job and work your way to the top.
CORPORATE SKILL TRAINING: The primary role of corporate training is to
ensure that an employee has the knowledge and skills to undertake a
specific operation to enable an organization to continue to operate.
Fundamentally, corporate training is based on knowledge transfer, with an
instructor teaching or demonstrating a particular function and the employees
learning and demonstrating whether they can apply what they have learnt to
a particular operation. The types of corporate training are : On the job
training, Corporate Universities, External learning and E Learning.
PLACEMENT: IQST has placed over 15,000 candidates in the last 5 years.
We do not make false promises of placing 200 students if there are 150
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vacancies. Instead, we take 100 students and help them avail better
oppurtunities so that they get the right job which they deserve. We have tieups with over 200 reputed companies all over India for providing jobs with all
statutory compliances for our students.
NSDC PROJECT: The NATIONAL SKILL DEVELOPMENT CORPORATION (NSDC)
is a scheme of the Government of India and Ministry of Finance. Its main
focus is on developing the skills of the youth and also focuses on the
interests of an individual. The Sector Skill Council is the authority responsible
for designing the curriculum for the individuals after assessing the needs and
demands of the market. IQST is the East and North East partner of NSDC.
When a student passes the exam, he is given two certificates, one which is
NSDC and IQST joint and the other one is of the Sector Skill Council which is
a huge advantage for the student.

OBJECTIVES OF MY S.I.P
The main objective of my S.I.P was to assess the training and development
needs of various organizations. The main motive of the project was to find
out how and what kind of training is done in the corporate houses and in
various other sectors of the industry.
A survey was conducted with the help of questionnaire and visiting various
companies. The purpose was to fill up the questionnaire by the HR of the
visited companies so as to get a clear and a broad idea about the Training &
Development of that particular company.
Corporate Training involves formal or informal education programs designed
to improve the skills of executives or workers. It can take the form of
teaching employees to fit into a new job, or it can be designed to improve
the skills of employees who are already on the job. The benefits they expect
to achieve commonly include increased revenues produced by more highly
trained or motivated employees along with improvements in employee
recruitment and retention.
The quality of employees and their development through training and
education are major factors in determining long-term profitability of a small
business. If good employees are hired and kept, It is good policy to invest in
the development of their skills, so they can increase their productivity.
Training often is considered for new employees only. This is a mistake
because ongoing training for current employees helps them adjust to rapidly
changing job requirements. There are many companies which refer to
corporate training with other terms, including Employee Development,
Human Resource Development, Learning and Development or Training and
Development.
The questionnaire revolved around these areas which the interviewee had to
answer during the assessment of their training and development needs.

LEARNINGS DURING THE PROJECT

Doing my internship from IQST was a great experience. I got a lot of ideas,
techniques to deal with situations and different kinds of people, whether it
was at the work place or the market place.
My job during the S.I.P was to meet the HRs of various companies and
discuss with them regarding their Training and Development needs and what
kind of training do they provide to their employees.
What I learnt during this phase was different companies have different needs
which have to be analyzed so that the employees are benefitted by those
programs. Training and Development are two different things because
training refers to the process of imparting specific skills and Development
refers to the learning opportunities designed to help the employees grow. So
it depends which one is apt for which level of employees in an organization
One thing which I noticed when I asked about the reason for providing
training to the employees is almost all the HRs replied that Training and
Development offer competitive advantage to a firm by removing the
performance deficiencies; making employees stay long ; minimizing
accidents, scrap and damage; and meeting future employee needs. Training
contributes to employee stability in atleast two ways. Employees become
more efficient after undergoing training so in turn they contribute more to
the growth of the firm. Growth renders stability to the work force. Further,
trained employees tend to stay with the company and they seldom leave the
company. Training also makes the employees versatile in operations.
Flexibility is also ensured.
Moreover, it depends upon the company what kind of training would they
prefer. If it is a BPO, they would prefer behavioural training; if it is a
manufacturing company, they would stress upon technical training; if it is a
software company they would prefer Just In Time training and so on and so
forth.
The big companies have their own Training and Development cells and their
own trainers who train the employees as and when required and they usually
do not outsource while the medium companies usually have trainers but they
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also outsource training institutes for training the employees and the small
companies generally do not have any such cells for training the employees
because many do not have sufficient monetary funds while others do not feel
the need of doing any such kinds of programs for the employees. They have
this notion that the employees will learn their job while working and will be
well versed so no additional training is required at all. Some companies do
not even have HR or Administration departments as such so they do not
even know that training is required for the employees.

Thus to summarize what I learnt is:

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The market place is very different from the class room session. The
ground reality is very tough to be in.

Meetings are the best place to discuss various ideas and good
brainstorming session leads to creative and innovative ideas.

Listening is the most important tool for personal and organizational

success.

Adaptability is the most important thing in any organization. We need

to adapt to our surroundings very quickly and efficiently to get optimal
results.

Patience is the key to achieving what one wants. It helps at the end of
the day

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