Lesson 1

GREETINGS IN BUSINESS

Read aloud these conversations:

Ilan: Id just like to introduce myself. My names Ilan Zagoria

and Im the new export sales co-ordinator.
Tony: Oh, yes. Ive heard of you. Im Tony Watson.
Ilan: Did you have a good journey?
Tony: Yes, thanks, I had a very good flight.

Ms. Smith: Well, Merciaca, Id like you to meet Ms. Jones. Ms.
Jones, this is Paul Merciaca, hes our import manager.
Paul: How do you do.
Ms. Jones: How do you do, Mr. Merciaca.
Paul: Nice to meet you, Ms. Jones. Is this your first visit to
Rome?
Ms. Jones: No, this is my second visit. Ive been here once
before.

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 New words:
export (n) (v)
import (n) (v)
sales co-ordinator (n)
journey (n)
flight (n)

: nhp khu
: xut khu
: iu phi vin thng mi
: chuyn hnh trnh
: chuyn bay

Grammar point: Present Perfect Tense

S+

have/has
+ V (Past Participle)
(vit tt ve/s )

Example: Ive heard of you.

Ive been here once before.
Note: There are some questions that you could ask a new client or
partner if you want to start a talk:
Do you need any help or information?
Is this your first visit to.?
When did you arrive?
Did you have a good journey?
Practice:
Start a conversation with a person meeting you in your company at
the first time.

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 Read this passage:

In business, people have to deal in person with all kinds of
people: colleagues or co-workers, superiors or subordinates,
clients, suppliers, visitors etc. These people may be friends,
acquaintances or strangers, people of your own age, or people who
are younger or older than you. The relationship with a person
determines the kind of language you use. Remember also that your
body language and gestures may tell people more about you than
the words you use.
New words:
colleagues = co-worker (n)
superior (n)
subordinate (n)
client (n)
supplier (n)
acquaintance (n)
determine (v)
gesture (n)

: ng nghip
: cp trn
: cp di
: khch hng
: nh cung cp
: ngi quen
: quyt nh
: iu b, c ch

Discussion:

Name some kinds of people you have to deal in business.

Which kinds of people are inside your company and which
kinds of people are outside your company?

Is it appropriate to say Hi, how are you! when you meet

the Managing Director of a large company?

Can you say Good morning, its a great pleasure to meet

you! when you are introduced to a person who will be your
subordinate?
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 What would you say when you enter an office full of

strangers?

What would you say when you first meet your client?
Pair work: Play a short drama.
Student 1: Play the role of a businessman
Student 2: Play the role of a client
Student 1 meets and starts a conversation with Student 2.

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