Edexcel Level 5

BTEC Higher National Certificate/Diploma in Hospitality Management

Assignment front sheet:

Qualification

Unit number and title

Pearson BTEC Level 5 HNC in Hospitality

Unit 9: Human Resource Management for service

Management

industry

Student name

Assessor name

Blerton Hyseni
Date issued
th

30

Completion date

Learni
ng

HRM for service industries

Assess

Learning outcome

ment

Outco

Criteri

me

Understand
human resource
management
LO1

LO3

Understand the
effect of
employee
relations and
employment law
on service
industries
businesses
Understand the
recruitment and
selection process

Understand
training and
development in
service industries
businesses

Learner declaration

In this assessment you will have the

opportunity to present evidence that
shows you are able to:

1.1

analyse the role and purpose of

human resource management in a
selected service industry

1.2

justify a human resources plan based

on an analysis of supply and demand
for a selected service industry
business
assess the current state of
employment relations in a selected
service industry

2.1
2.2

3.1
3.2

LO4

Re-assessment

of April 2016

Assignment title

LO2

Submitted on

4.1

discuss how employment law affects

the management of human resources
in a selected service industry business
discuss a job description and person
specification for a selected service
industry job
compare the selection process of
different service industries businesses
assess the contribution of training and
development activities to the effective
operation of a selected service
industry business

Task

Evidence

no.

(Page
no)

3
3

I certify that the work submitted for this assignment is my own and research sources are fully
acknowledged.
Student signature:

Date:

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to ach
and DISTINCTION grades
Grade Descriptor
M1 Identify and find
appropriate solutions

M2 Select / design and

apply appropriate methods
/ techniques

Indicative characteristic/s
An
effective
approach to
study and
research has
been applied
Appropriate
learning
methods/techniques
have been applied

Contextualisation

An effective approach to study and research ha

and its importance on planning taking into considerat

planning. Careful consideration has been given to the

Appropriate learning methods/techniques have

relations and the current legislations that might have

relations and good examples have been given suppor

Relevant
theories and
techniques have been
evaluated
M3 Present and

are from the sector of hospitality and the role of empl

assessed. (Task 2)

Communication

communicate appropriate

is appropriate for

findings

familiar and unfamiliar

audiences and
appropriate media
have been used

The appropriate structure and approach has b

development of training techniques and its importanc

A range of methods for presentation and the

used and technical language has been accurately use

development can be useful for the Duke Hotel (Task 4

Distinction Assessment Criteria

D1 Use critical reflection to
evaluate own and your
peer work and justify valid
conclusions

Conclusions

have been arrived at

through synthesis of
ideas and have been
justified
Self-criticism of
approach has taken

Conclusions have been arrived at through

justified. Realistic improvements to the HR departme

range of recommendations of good practices used aro

There is clear independent thinking and evidence o

theories of best practices and well applied to the task

Ideas

D2 Take responsibility for

managing and organising

have

activities

generated

been
and

decisions taken
Converge
nt

and

lateral

thinking

have

There is good evidence of independent thinkin

good analysis have been given in comparing the two v
Substantial information has been offered in highlightin

The main areas specified in the assignment ha

theory and practical application supported by appropr

been applied
D3 Demonstrate

Converge

convergent /lateral /

nt

and

lateral

creative thinking

thinking

have

been applied

There is substantial level of information presented in ter

creativity and innovation is evident.

The two days training plan for the hotel is clear, consisten

been included in the plan contributing to a highly effective progra

for the case study given. (Task4)

Assignment brief
Unit number and title

Unit 9: Human Resource Management for service Industries

Qualification

Pearson BTEC Level 5 HNC in Hospitality Management

Start date

Deadline/hand-in

Task 1, 2 and 3 submission date: 22nd of July 2016

Task 4, Presentation date 7th of July 2016

Assessor

Blerton Hyseni

Assignment title

Human Resource Management for service industries.

This unit enables learners to gain understanding of human resource management, employee
relations and employment law, recruitment and selection, and training and development in
service industries.
Summary of Learning Outcomes
1.
Understand human resource management
2.
Understand the effect of employee relations and employment law on service
industries businesses
3.
Understand the recruitment and selection process
4.
Understand training and development in service industries businesses
Scenario
Since the middle of the twentieth century, in spite of many economic ups and downs, the leading
developed nations of the world have seen many fundamental and far-reaching changes within society.
The major one, with little doubt, must be a vast improvement in economic wealth, which, in turn, has led
to considerable improvements in standards of living for the majority of the people living and working in
these countries. These changes have involved improved productivity and a redistribution of the
workforce away from the primary and secondary sectors into service industries and, increasingly
symbolic of the twenty-first century, into knowledge (information) industries and occupations. From the
hospitality industrys perspective, there are many accompanying societal changes with great

significance for the industrys operators. These include increased disposable incomes, more time for
leisure although it is reported that this trend is reversing in some countries, easier and cheaper travel
and, as a consequence of improved lifestyles and medical services, increased longevity, resulting in
increasing populations and demographic restructuring. Alongside this, the media in their many different
forms are informing and shaping peoples behaviour as never before. The UK hospitality industry, with
its ever-developing range of products and services, has seen vast growth in recent years. The high
streets of towns are now as much a forum of branded restaurants and coffee houses as they are for
general retailers. Admittedly at the top of the scale, some highly skilled workers such as chefs, who are
in short supply, can command very high incomes, but at the other end of the scale, kitchen porters and
cleaners, for example, would earn considerably higher wages for broadly similar work in other
employment sectors. This is in spite of efforts being made by some of the larger companies in the
industry to improve conditions.

Adopted from Boella and Turner (2005) Human Resource Mangement in the Hospitality
Industry

Task 1
As you can see from the scenario, the hospitality industry does suffer from poor conditions and
lack of planning in this sector. Therefore, analyse the role of HRM in hospitality industry in
reducing some of the issues that the industry is facing. Also, justify the importance of HRM
planning based on supply and demand and discuss the factors that might impact HRM planning
such as government legislation, economic trends, demographic changes and technological
developments (AC 1.1 and 1.2)

Task 2
Employee relations in hotels and catering is about the management of employment and work
relationships between managers and workers and, sometimes, customers, it also covers
contemporary employment and work practices.
Assess the current state of Employment Relations in Hospitality industry and support your
research by academic references. Consider the role of unionisation eg collective bargaining,
negotiation, consultation; employee participation, involvement and conflict management,
grievance procedures, disciplinary procedures etc. Covering (AC 2.1)
Discuss how employment law affects the management of HR in the hospitality industry. You are
required for this task to take current examples and provide references. Consider relating to
latest employment Acts and think about elements such as Retirements, maternity and paternity
rights, redundancies, terminations etc. (Covering AC 2.2)
Task 3
The Lensbury is a four-star Hotel and Conference Centre and private members club, set within
25 acres of landscaped grounds by the banks of the River Thames at Teddington Lock. The
Lensbury has full leisure and sports facilities including a gym, 25 metre heated pool, 19 tennis
courts and a Water sports centre. They are looking for a pro-active, experienced Hotel
Receptionist to offer exceptional customer service to their members and guests.

Create and discuss a job description and a person specification for the Lensbury Hotel.
(AC3.1)
Now compare the selection process of different service businesses in hospitality industry
(hotel and leisure & sports facility manager ) using the above job description for the Lensbury
Hotel and highlight some of the obstacles in selecting the right candidates for both hotel and
leisure & sports facility (Covering AC 3.2)

Task 4
Scenario
Five-star boutique, Dukes Hotel is a large hotels employing a large number of staff. However,
they have recently have had problems among staff in terms of diversity and equal opportunities
where some staff have even been called for disciplinary procedures. They have contacted you
to prepare a plan, go to their premises and deliver a two-day training in order to educate their
staff about the importance of diversity and equal opportunities.
In groups of not more than four, prepare a 15 minutes presentation to assess the contribution
of training and development activities to the effective operation of Dukes Hotel and
demonstrate the two days plan or agenda of what the training should cover in the presentation
at the Dukes Hotel. This can be done in bullet points but you need to explain during your
presentation.
The plan can consist a workshop, seminar, presentation, role play or anything that will make
this training effective. You are required to be as creative as possible. Present the Plan in class
on the deadline given to you. (Covering AC 4.1)
Evidence
All the notes and other materials including slides should be presented and submitted in class as
evidence of your presentation preparation. The presentation will be recorded and used as
evidence. Also, you need to submit the group evaluation form as part of evidence. Individual
reflection of ..words must be submitted on the presentation day.
Evidence
checklist

Summary of evidence required by student

Task 1

Use of academic sources

Task 2

Use of academic sources

Task 3

All the notes and other materials including slides should be

presented and submitted in class as evidence of your presentation
preparation. The presentation will be recorded and used as
evidence. Also, you need to submit the group evaluation form as
part of evidence.

Task 4

Photos, documents and any other material used to cover task 4

Evidence
presented

Submission Guidelines:
Your submission should be in essay style for task one and two with approximately 750
800 words for each task (1,2,3) and 15 min presentation for task 4
Excellent Formatting:

 Preferred writing styles Arial, Verdana, and Times New Roman

Line spacing 1.5, Font Size 12
Consistency in Heading Scheme, bullets and numbering
Consistency in top, bottom and left, right margins
Alphabetical Harvard referencing and bibliography

Essay Structure

Cover

Title Page

Contents page.

introduction

Main Body (Tasks)

Conclusion.

References (including weblioreferencing)

Bibliography (including webliography)

Appendices

*For Late Submission policy, please refer to your student course handbook available on
Live Campus.

Plagiarism Rules and Regulations

No plagiarism is accepted in assignments and students are advised to
do the referencing correctly according to the Harvard Referencing System.
o

Students are advised to submit assignments with a similarity in below

10%. Any student submitting an assignment with a percentage of more than 20%
will fail and get an official academic warning.
o

Reduce your plagiarism by not sharing assignments and doing in text

citations of sources used, using the Harvard referencing method
o

Three formal academic warnings will result in your admission being

cancelled with the college - which will mean that you will be reported to the home
office, you will not be refunded and you will have to go back to your home
country.
o

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Plagiarism
Plagiarism is passing off the work of others as your own. This constitutes academic theft
and is a serious matter which is penalised in assignment marking. Plagiarism is the
submission of an item of assessment containing elements of work produced by another
person(s) in such a way that it could be assumed to be the students own work.
Examples of plagiarism are:
the verbatim copying of another persons work without acknowledgement
the close paraphrasing of another persons work by simply changing a few words or
altering the order of presentation without acknowledgement
the unacknowledged quotation of phrases from another persons work and/or the
presentation of another persons idea(s) as ones own.
Copying or close paraphrasing with occasional acknowledgement of the source may also
be deemed to be plagiarism if the absence of quotation marks implies that the
phraseology is the students own.
Plagiarised work may belong to another student or be from a published source such as a
book, report, journal or material available on the internet.
Plagiarism
Plagiarism is passing off the work of others as your own. This constitutes academic theft
and is a serious matter which is penalised in assignment marking.
Plagiarism is the submission of an item of assessment containing elements of work
produced by another person(s) in such a way that it could be assumed to be the
students own work. Examples of plagiarism are:
the verbatim copying of another persons work without acknowledgement
the close paraphrasing of another persons work by simply changing a few words or
altering the order of presentation without acknowledgement
the unacknowledged quotation of phrases from another persons work and/or the
presentation of another persons idea(s) as ones own.
Copying or close paraphrasing with occasional acknowledgement of the source may also
be deemed to be plagiarism if the absence of quotation marks implies that the
phraseology is the students own.
Plagiarised work may belong to another student or be from a published source such as a
book, report, journal or material available on the internet.