Beep Codes and PSA Diagnostic Chart

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Table of Contents
DESKTOP WIKI
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Article
A faster video card for an OptiPlex

system.
Wikis - Page
A more powerful graphics card for a Dell

Optiplex 760
Desktop Audio FAQ
Dimension 4550: Maximum memory 2GB,

not 1GB
DESKTOP WIKI
Extremely Long PSA Code Chart

Article Summary:
Instructions on how to run the PSA Diagnostics, and an Error

Code list with possible solutions.
Finally fixed my noisy Vostro 400!

Installing 3 Hard Drives in a Dell XPS 8300
is Absolutely Possible (and easily done)
Optiplex USFF, DVI, Dual Monitors and
Why You Can't Connect 2 VGA Monitors in
Extended Desktop Mode
Table of Contents:
There is a big black border around my

desktop! Help!
1. Start the PSA Diagnostics

2. Error Code List
Step 1:
Unofficial or Retrieved Driver Sets for

Selected Dell Desktops
Start the PSA Diagnostics
WINDOWS 8 Genuine Microsoft Label
1. Restart the system.

2. At the Dell logo screen, press <F12>.
Note:
Options
Some systems do not have an F12 key, to access the boot options you have to press the
<0> (zero) key at the Dell logo screen. (Inspiron 910/Mini 9)
Share this
3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter>
to begin PSA.
4. Write down any error codes listed.
5. Use the list provided in the next section to see what the error code means.
First published by
Back to Top
Step 2:
Page Details
SpeedStep
2 May 2012 12:36 PM
Error Code List
Last revision by
If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error
SpeedStep
3 May 2012 10:29 AM
Revisions:
11
Error Code
Error Message
Link to Possible
Fix
PSA 1000-0111 (Name of Exception) exception occurred at selector
http://en.community.dell.com/support-forums/desktop/w/desktop/3624.beep-codes-and-psa-diagnostic-chart.aspx[9/3/2014 4:40:44 PM]
Comments:
0
Contact Us
PSA+ 2000-0111 XXh offset XXh.
PSA+ 2000-0112 CPU (x): Processor machine check exception error.
Contact Us
PSA+ 2000-0113 Processor machine check error detected.
Contact Us
PSA 1000-0122 Memory test initialization failure.
Link to Fix
PSA 1000-0123 Memory integrity test failed.

PSA+ 2000-0123
Link to Fix
PSA 1000-0141 No drive detected.

PSA+ 2000-0141
Link to Fix
PSA 1000-0142 Drive Self Test failed. Status byte = XXh.

PSA+ 2000-0142
Link to Fix
PSA 1000-0143 Drive Smart read command failed.

PSA+ 2000-0143
Link to Fix
PSA 1000-0144 No support for Drive Self Test.

PSA+ 2000-0144
Link to Fix
PSA 1000-0145
Timeout waiting for Drive Self Test to complete.
PSA+ 2000-0145
Link to Fix
PSA 1000-0146 DST Log contains previous error(s).

PSA+ 2000-0146
Link to Fix
Unit (x): IDE status failed. Status byte = (x) Control

PSA 1000-0147 Code = (x) Msg = (s).
PSA+ 2000-0147
Unit (d): Optical drive BIST (s).
Link to Fix
PSA 1000-0148 IDE ERROR: status (x) (s)

PSA+ 2000-0148
Link to Fix
PSA+ 2000-0149 No optical drive detected
Link to Fix
PSA 1000-0212 CMOS failed the pattern test.

PSA+ 2000-0212
Link to Fix
PSA 1000-0213 The CMOS battery failed

PSA+ 2000-0213
Link to Fix
PSA 1000-0214 Failure in DMA %s Port: XXh.
Contact Us
PSA 1000-0221 Interval Timer Channel 0 (mode 0) is not generating

PSA+ 2000-0221 interrupts
Link to Fix
PSA 1000-0222 Interval Timer Channel 0 (mode 3) is generating the

wrong interrupt count per second.
Link to Fix
Error Code
Error Message
Link to Possible
Fix
PSA 1000-0223 Interval Timer initial clock output level in mode XX

is incorrect.
Link to Fix
PSA 1000-0224 Interval Timer had wrong time period in mode XX
Link to Fix
PSA 1000-0231 Failure in Interval Timer in mode XX.
PSA+ 2000-0231
Link to Fix
PSA 1000-0232 The RTC did not generate periodic ticks.

PSA+ 2000-0232
Link to Fix
PSA 1000-0233
The RTC 'Seconds' register is not updating.
PSA+ 2000-0233
Link to Fix
PSA 1000-0234 Timeout waiting for RTC update flag to set.

PSA+ 2000-0234
Link to Fix
PSA 1000-0235 PM timer 1 had wrong time period. Expected (d),

Actual (d).
Link to Fix
PSA 1000-0241 Error enabling A20 gate.

PSA+ 2000-0241
Link to Fix
PSA 1000-0242 No interrupt detected for IRQ XX - (Name of

PSA+ 2000-0242 Interrupt).
Link to Fix
PSA 1000-0312
Keyboard test timed out waiting for keyboard

response.
Link to Fix
PSA+ 2000-0313 Error detecting internal touchpad or pointing stick.
Contact Us
PSA 1000-0321 Unable to detect LCD.

PSA+ 2000-0321
Contact Us
PSA 1000-0322
Error accessing the LCD inverter.
PSA+ 2000-0322
Link to Fix
PSA 1000-0326 LCD inverter error, unable to turn lamp ON/OFF.

PSA+ 2000-0326
Contact Us
PSA+ 1000-0331 No video adapter found.
Contact Us
PSA 1000-0332 Video memory failed.
Link to Fix
PSA 1000-0333 Graphics test timed out waiting for keyboard

PSA+ 2000-0333 response.
Link to Fix
PSA 1000-0334 User reported that graphics patterns were not

PSA+ 2000-0334 displayed correctly.
Link to Fix
PSA+ 1000-0411 Hardware Detect Error - (s) not detected.
Contact Us
Error Code
Error Message
Link to Possible
Fix
PSA+ 1000-0412 Hardware Detect Error - Auxiliary LCD cable not

detected.
Contact Us
PSA+ 1000-0413 Detect Error - LCD cable not detected.
Contact Us
PSA+ 1000-0414 Hardware Detect Error - Inverter cable not

detected.
Contact Us
PSA+ 2000-0151 Hard Drive (d): - Incorrect status: (x) (s)
Link to Fix
PSA+ 2000-0152 Optical Drive (d): - Incorrect status: (x) (s)
Caution:
Link to Fix
Before performing any of the procedures in this section, read and follow
the safety instructions inDell Knowledge Base Article: "Precautionary
Measures for Personal Safety" ArticleID: 339031.
Caution:
Remove any and all power sources Including but not limited to: AC
Adapter, Battery, or Desktop Power Cord, before you remove or
reinstall an item in your system.
Memory
Remove and reinstall the memory for the error codes:
1000-0122
1000-0123
2000-0123
Please see the Service manual for instructions on how to remove and replace the memory.
After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us.
Hard Drive
Remove and reinstall the Hard Drive for the error codes:
1000-0141
2000-0141
1000-0142
2000-0142
1000-0143
2000-0143
1000-0144
2000-0144
1000-0145
2000-0145
1000-0146
2000-0146
2000-0151
Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be
sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact
Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to
determine if the previous error has been corrected. If the DST from the Utility Partition does not
indicate a failure of the drive, we consider the error to have been corrected and the drive does not
need to be replaced.
1000-0146
2000-0146
For instructions on how to run the Dell 32 bit diagnostics click here.
CD/DVD Drive
Remove and reinstall the CD/DVD Drive for the error codes:
1000-0147
2000-0147
1000-0148
2000-0148
2000-0149
2000-0152
Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be
sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.
After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code
Contact Us.
BIOS/Motherboard
Download and Update the BIOS for error codes:
1000-0212
2000-0212
1000-0213
2000-0213
1000-0221
2000-0221
1000-0222
2000-0222
1000-0223
2000-0223
1000-0224
2000-0224
1000-0231
2000-0231
1000-0232
2000-0232
1000-0233
2000-0233
1000-0234
2000-0234
1000-0235
2000-0235
1000-0241
2000-0241
1000-0242
2000-0242
An out of date BIOS can cause any of these error codes.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to
your computer.
If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation
Instructions
Click Here to Launch the Dell Drivers and Downloads Website
After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us.
User Interaction
The Diagnostics runs tests that need to have user interaction, error codes below are because of no
user interaction:
1000-0312
2000-0333
Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.
Video Card/Graphics Card
Remove and reinstall the video card on a Desktop Computer for error codes:
1000-0332
2000-0332
1000-0333
2000-0333
1000-0334
2000-0334
Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be
sure to remove and reinstall the monitor cables.
After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact
Us.
Computer Beep Codes

If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep
code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed
by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to
read the data in NVRAM. Some issues are caused by component failure or loose cables, others require
hardware replacement.
If a beep code is emitted, write it down on a copy of the Diagnostics Checklist and look it up in the
following table. If you are unable to resolve the problem by looking up the meaning of the beep code, use
the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem,
contact Dell for technical assistance.
Code
Cause
1-1-2
Microprocessor register failure
1-1-3
NVRAM read/write failure
1-1-4
ROM BIOS checksum failure
1-2-1
Programmable interval timer
1-2-2
DMA initialization failure
1-2-3
DMA page register read/write failure
1-3
Video memory failure
1-3-1
throug
h
2-4-4
Memory modules not being properly identified or used
3-1-1
Slave DMA register failure
3-1-2
Master DMA register failure
3-1-3
Master interrupt mask register failure
3-1-4
Slave interrupt mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard controller failure
3-3-1
NVRAM power loss
3-3-2
NVRAM configuration
3-3-3
Real-time clock (RTC) or keyboard controller not found
3-3-4
Video memory failure
3-4-1
Video initialization failure
3-4-2
Video retrace failure
3-4-3
Search for video ROM failure
4-2-1
Timer tick failure
4-2-2
Shutdown failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
4-3-1
Memory failure above address 0FFFFh
4-3-3
Timer-chip channel 2 failure
4-3-4
Time-of-day clock stopped
4-4-1
Serial or parallel connector failure
5-1-2-3
Memory read/write failure
5-2-2-1
Mismatch or unsupported memory modules
5-2-2-2
Mismatch memory module pair
5-2-2-3
Unable to initialize memory modules
Newer Systems have fewer Beep Codes.
The following table illustrates the Beep Codes and the possible problem:
Beep Codes
Beep
Code
Description
Failure Coverage
System Board: BIOS ROM failure
System Board, covers BIOS

corruption or ROM error
Memory
No Memory / RAM detected
Chipset Error (North and South Bridge Chipset DMA/IMR/ Timer

Error for Intel platform); Chipset Error
Time-Of-Day Clock test failure.
3
Gate A20 failure
System Board Chipset Failure
Super I/O chip failure

Keyboard controller test failure.
4
RAM Read/Write failure
Memory failure
RTC Power Fail.
CMOS battery failure
Video BIOS Test Failure
Video card / chip failure
CPU Cache Test Failure
CPU failure
LCD
LCD failure
Identifying Dell Computer Models Using the Model Code

On Sept 26, 2005 the System Setup program on certain Dell Dimension, Inspiron, and XPS computers was
changed to display a model code instead of the computer model name. The Resource and Driver CD also
lists the computer by this code. This may cause confusion when identifying which device drivers to install.
If you are unable to identify your computer using the model code, refer to Table 1 below to determine the
model name of your computer.
Model Name
Model Code
Dimension 1100
DE051
Dimension 3100
DV051
Dimension 3100c
DC051
Dimension 5150
DM051
Dimension 5150c
DXC051
Dimension 9150
DXP051
Dimension 9200
DXP061
Dimension 9200c
DXC061
Dimension B110
DE051
Dimension C521
DMC521
Dimension E310
DV051
Dimension E510
DM051
Dimension E520
DM061
Dimension E521
DME521
Model Name
Model Code
Inspiron 1300
ME051
Inspiron 630m
MXC051
Inspiron 640m
MXC061
Inspiron 6400
MM061
Inspiron 9400
MP061
Inspiron B120
ME051
Inspiron B130
ME051
Inspiron E1405
MC061
Inspiron E1505
MM061
Inspiron E1705
MP061
Model Name
Model Code
Inspiron XPS Gen 2 MXG051

XPS 200
DXC051
XPS 210
DXC061
XPS 400
DXP051
XPS 410
DXP061
XPS 600
DXG051
XPS 700
DXG061
XPS M140
MXC051
XPS M170
MXG051
XPS M1210
MXC062
XPS M1710
MXG061
XPS M2010
MXP061
PC DOCTOR ERROR CODES
Frequently Asked Questions
The Frequently Asked Questions (FAQ) provide answers to the most common questions our customers
have regarding PC-Doctor products from sales and support to installation and setup. Click on a category
below to expand the list of questions and the corresponding answers.
FAQ
What does PC-Doctor error code "nnn" mean?
Answer: The error codes that appear after a PC-Doctor test are designed to quickly allow PC
manufacturer's technical support team to determine which tests failed. You should contact technical
support to find the meaning of an error code.
A complete error code is six characters long, for example, DOLM32. The first character represents the
user's operating system. The second character is the mode of failure (such as continuous, intermittent,
LED fault, etc.). The third shows the action taken by the service provider. The fourth through sixth
characters represent the failing device type (one of ten categories) and finally, the actual symptom or
failure. In the example above, DOLM32 means:
A Vista system (D) with a Pre-failure Diagnostic result (O) had its hard drive returned
defective (L). The hard drive (M) had given a prefailure notice that a threshold was
exceeded (32).
To make it easy for service providers to implement the error codes, PC-Doctor released the Error Code
Wizard. With a few clicks of the mouse, a service technician can paste the complete error code into his
or her tracking software. No fuss, no muss, and no tattered copies of the codes list. The Error Code
Wizard is free for commercial or personal use and can be downloaded here. It runs on Windows-based
systems (.Net Framework 2.0 is required).
Error codes in PHP

<?php
/**
* comptia.const.php
* 03.12.2008 filipp@mekanisti.fi
* http://www.comptia.org/sections/services/documents/ErrorCodesFlyer707.pdf
*/
$comptia_codes = array(
'os' => array(
'A' => 'Apple OS Classic',
'B' => 'Apple OSX',
'C' => 'Linux',
'D' => 'MS Vista',
'E' => 'MS Windows 2000',
'F' => 'MS Windows 2003',
'G' => 'MS Windows NT',
'H' => 'MS Windows Other',
'I' => 'MS Windows XP',
'J' => 'Not Applicable',
'K' => 'Novell',
'L' => 'OS/2',
'M' => 'Other',
'N' => 'UNIX-HP-UX',
'O' => 'UNIX-TRU64',
'P' => 'VMS'
),
'modifier' => array(
'A' => 'Beep Code',
'B' => 'Causes System Failures',
'C' => 'Chassis Intrusion Detected',
'D' => 'Conguration',
'E' => 'Continuous',
'F' => 'Customer Induced',
'G' => 'Environmental',
'H' => 'Fails After Warm-up',
'I' => 'Fails Diagnostics/Error Message',
'J' => 'Fails Self Test/Error Message',
'K' => 'Installation Not Possible',
'L' => 'Intermittent/Note Frequency',
'M' => 'LED Fault Indicated',
'N' => 'Not Applicable',
'O' => 'Pre-failure Diagnostic',
'P' => 'Product Recall',
'R' => 'Received DOA',
'R' => 'Repeatable'
),
'action' => array(
'A' => 'Adjust',
'B' => 'Apply Field Svc. Bulletin (FSB)',
'C' => 'BIOS/Firmware Update',
'D' => 'Can Not Duplicate',
'E' => 'Congure',
'F' => 'Customer Replaced',
'G' => 'No Fault Found',
'H' => 'Received From Logistics',
'I' => 'Reload',
'J' => 'Replaced For Upgrade',
'K' => 'Reseat',
'L' => 'Return/Defective',
'M' => 'Return/No Action',
'N' => 'Returned/Advisory',
'O' => 'Returned/Cust Sat'
),
'general' => array(
'G01' => 'Additional Accessories Needed',
'G02' => 'Bad Smell',
'G03' => 'Blue Screen (during processing)',
'G04' => 'Contamination/Corrosion',
'G05' => 'Customer Satisfaction/ Part May Be Good',
'G06' => 'Customer Software Application',
'G07' => 'Delivery Issues (incomplete, missing, wrong part)',
'G08' => 'Good Unused Part',
'G09' => 'Incorrectly Labeled Part',
'G10' => 'Item Missing from Part/Accessory',
'G11' => 'License Issue',
'G12' => 'Over-Temp Environment',
'G13' => 'Password / PIN Forgotten',
'G14' => 'Performance/Speed Issue',
'G15' => 'Physical/Cosmetic (scratched, dirty, etc.)',
'G16' => 'Preinstalled Software Issue',
'G17' => 'Remote Management Software Issue',
'G18' => 'Replaced Multiple Parts (see comments/case number)'
),
'comms' => array(
'C01' => 'BIOS/Firm Ware Revision Level Incorrect',
'C02' => 'BIOS/Firmware Error',
'C03' => 'Bluetooth/WIFI Issue',
'C04' => 'Cable or Cord Bad',
'C05' => 'Cloud/ATM Issue',
'C06' => 'Communication Failure/Issue',
'C07' => 'Connection - Dial Tone Issue',
'C08' => 'Connection - Interruption',
'C09' => 'Connection - Slow/Noise on Line',
'C10' => 'Connection - Will Not Answer/Response',
'C11' => 'Connection - Will Not Dial',
'C12' => 'Convergence Issue',
'C13' => 'Copper Issue',
'C14' => 'Device Driver Issue',
'C15' => 'Device Hangs During Boot/POST',
'C16' => 'Device Hangs/Locks Up (During Processing)',
'C17' => 'Device Not Able to Shut Down',
'C18' => 'Device Shuts Down/Crashes',
'C19' => 'Diagnostics Failed/Error Code in Comments',
'C20' => 'External Loopback Error',
'C21' => 'Fiber Issue',
'C22' => 'Firewire Issue',
'C23' => 'Hibernation/Sleep/Resume Problem',
'C24' => 'Infared Issue',
'C25' => 'Internal Loopback Error',
'C26' => 'IP Address Issue',
'C27' => 'ISDN Issue',
'C28' => 'Network Card Issue',
'C29' => 'Ping Server Issue',
'C30' => 'Pins/Connectors - Bent/Broken',
'C31' => 'Power/Power Light Issue',
'C32' => 'Prefailure Notice (threshold in comments)',
'C33' => 'T1 Issue',
'C34' => 'T3 Issue',
'C35' => 'USB Issue',
'C36' => 'Wireless Cellular Issue',
'C37' => 'Wireless Hub/Repeater Failure/Issue'
),
'display' => array(
'D01' => '2nd Monitor Wont Show',
'D02' => 'Back Light Issues/No Back Light',
'D03' => 'Blank/No Video',
'D04' => 'Burnt Component',
'D05' => 'Cable or Cord Bad',
'D06' => 'Camera Error/Distortion Error',
'D07' => 'Camera Error/No Image',
'D08' => 'Color - Incorrect/Missing',
'D09' => 'Color - Sharpness/Cleanliness',
'D10' => 'Composite Video Issue',
'D11' => 'Conguration Error/Issue',
'D12' => 'Contrast Issue',
'D13' => 'Cracked',
'D14' => 'Device Driver Issue',
'D15' => 'Diagnostics Failed/Error Code in Comments',
'D16' => 'Diagonal/Horzontal/Vertical Issue',
'D17' => 'Focus/Distorted/Blurred/Unsharp',
'D18' => 'Input/Output Issue',
'D19' => 'Intensity - Low or Dim',
'D20' => 'Noise - High Frequency',
'D21' => 'Physical/Cosmetic Damage',
'D22' => 'Pins/Connectors - Bent/Broken',
'D23' => 'Pixels - Bad or Excessive Pixel Count',
'D24' => 'Power/Power Light Issue',
'D25' => 'Random Characters',
'D26' => 'Size/Alignment/Geometry Issue',
'D27' => 'Unstable (jitter/icker/tremble)'
),
'storage_mass' => array(
'M01' => 'BIOS - Firmware Revision Level Incorrect',
'M02' => 'BIOS - Firmware Error',
'M03' => 'Cable or Cord Bad',
'M04' => 'CACHE Battery Issue',
'M05' => 'CACHE Module Error',
'M06' => 'Conguration Error/Issue',
'M07' => 'Controller - Array Controller Error',
'M08' => 'Controller - Other Error',
'M09' => 'Controller - PCI Error',
'M10' => 'Controller - RAID Error',
'M11' => 'Controller - SCSI Error',
'M12' => 'Controller Interrupt Issue',
'M13' => 'Data Corrupt',
'M14' => 'Device Driver Issue',
'M15' => 'Device Hangs During Boot/POST',
'M16' => 'Device Hangs/Locks Up (During Processing)',
'M17' => 'Device Not Able to Shut Down',
'M18' => 'Device Shuts Down/Drops/Crashes',
'M19' => 'Diagnostics Failed/Error Code in Comments',
'M20' => 'Failed From Array',
'M21' => 'Fomatting Issue',
'M22' => 'ID Error',
'M23' => 'LED - Amber Light On',
'M24' => 'LED - Fault Light On',
'M25' => 'LED - Red Light On',
'M26' => 'Loop Errors',
'M27' => 'Mechanical Problem',
'M28' => 'Multiple Disk Failure',
'M29' => 'Noisy',
'M30' => 'Pins/Connectors - Bent/Broken',
'M31' => 'Power/Power Light Issue',
'M32' => 'Prefailure Notice (threshold in comments)',
'M33' => 'Read/Write Errors',
'M34' => 'Sectors Bad/Defective',
'M35' => 'Will Not Boot - Boot Sector Bad',
'M36' => 'Will Not Mount/Not Recognized/Initialization Fails',
'M37' => 'Will Not Spin'
),
'storage_removable' => array(
'R01' => 'Audio - Input Not Functioning',
'R02' => 'Audio - Output Not Functioning',
'R03' => 'Backup Fails',
'R04' => 'Bar Code - Cant Read',
'R05' => 'BIOS - Firmware Revision Level Incorrect',
'R06' => 'BIOS - Firmware Error',
'R07' => 'BOT/EOT Sensing Problem',
'R08' => 'Cable or Cord Bad',
'R09' => 'Communication Failure/Issue',
'R10' => 'Conguration Error/Issue',
'R11' => 'Consumable/Hardware/Media - Unqualied 3rd Party',
'R12' => 'Corrupting Data',
'R13' => 'Device Driver Issue',
'R14' => 'Device Hangs During Boot/POST',
'R15' => 'Device Hangs/Locks Up (During Processing)',
'R16' => 'Device Not Able to Shut Down',
'R17' => 'Device Shuts Down/Crashes',
'R18' => 'Diagnostics Failed/Error Code in Comments',
'R19' => 'Disk Change Error',
'R20' => 'Flash Memory/Memory Stick Issue',
'R21' => 'Floppy Disk Drive Issue',
'R22' => 'Formatting Issue',
'R23' => 'Head - Gain/Amplitude Issue',
'R24' => 'Head - Tracking/Alignment Issue',
'R25' => 'Mechanical Problem',
'R26' => 'Media - Device Damages',
'R27' => 'Media - Not Recognized/Works In Another Drive',
'R28' => 'Pick/Select Issue',
'R29' => 'Pins/Connectors - Bent/Broken',
'R30' => 'Power/Power Light Issue',
'R31' => 'Prefailure Notice (threshold in comments)',
'R32' => 'Read/Write Data Error',
'R33' => 'Tape Cartridge Dropped',
'R34' => 'Tape Thread Problem',
'R35' => 'Will Not Accept/Eject Media',
'R36' => 'Will Not Mount/Not Recognized',
'R37' => 'Will Not Spin',
'R38' => 'Wont Move Tape',
),
'hid' => array(
'K01' => 'Cable or Cord Bad',
'K02' => 'Card Reader Issue',
'K03' => 'Communication Failure/Issue',
'K04' => 'Cursor Not Tracking Properly (drifts/wanders/jumps)',
'K05' => 'Device Driver Issue',
'K06' => 'Device Hangs During Boot/POST',
'K07' => 'Device Hangs/Locks Up (During Processing)',
'K08' => 'Diagnostics Failed/Error Code in Comments',
'K09' => 'Hibernation/Sleep/Resume Problem',
'K10' => 'Incorrect Key Code',
'K11' => 'Inoperative Key/Not Responding',
'K12' => 'Key Inscriptions Rubbed Off',
'K13' => 'Key Stuck/Sticky Key',
'K14' => 'Mechanical Problem',
'K15' => 'No Response',
'K16' => 'Pins/Connectors - Bent/Broken',
'K17' => 'Stylus/Touch Screen Issue',
'K18' => 'Substance Spilled',
),
'other' => array(
'X01' => 'Audio - Distorted',
'X02' => 'Audio - Front Channel Bad',
'X03' => 'Audio - Input Not Functioning',
'X04' => 'Audio - Left Channel Bad',
'X05' => 'Audio - No Sound from Headphones',
'X06' => 'Audio - No Sound from System Speakers',
'X07' => 'Audio - Output Not Functioning',
'X08' => 'Audio - Rear Channel Bad',
'X09' => 'Audio - Right Channel Bad',
'X10' => 'Audio - Sound /Picture Not Synchronized',
'X11' => 'BIOS - Firmware Error',
'X12' => 'BIOS - Firmware Revision Level Incorrect',
'X13' => 'Camera - Error/Distortion Error',
'X14' => 'Camera - Error/No Image',
'X15' => 'Conguration Error/Issue',
'X16' => 'Device Driver Issue',
'X17' => 'Device Not Recognized',
'X18' => 'Device Shuts Down/Crashes',
'X19' => 'Diagnostics Failed/Error Code in Comments',
'X20' => 'Docking Station/Port Replicator Issue',
'X21' => 'External Device Error',
'X22' => 'Fan/Heatsink/Overheat Issue/Failure',
'X23' => 'Mechanical Problem',
'X24' => 'Microphone Issue ',
'X25' => 'Pins/Connectors - Bent/Broken',
'X26' => 'Power/Power Light Issue',
'X27' => 'Unable to Insert/Extract Device',
'X28' => 'Video File Format Unrecognized',
),
'power' => array(
'E01' => '110/220 V Switch Not Set Properly',
'E02' => '3rd Party Hardware/Consumable - Not to Specs',
'E03' => 'Audible Alarm Issue',
'E04' => 'Battery - Not Charging',
'E05' => 'Battery - Not Holding Charge/Charge Related Issue',
'E06' => 'Battery - UPS Battery Replacement Indicated',
'E07' => 'Cable or Cord Bad',
'E08' => 'Conguration Error/Issue',
'E09' => 'Device Driver Issue',
'E10' => 'Device Not Able to Shut Down',
'E11' => 'Device Shuts Down/Crashes',
'E12' => 'Diagnostics Failed/Error Code in Comments',
'E13' => 'Fan/Heatsink/Overheat Issue/Failure',
'E14' => 'Fuse Issue/Blows Fuses',
'E15' => 'LED Indicated Error/No LED',
'E16' => 'Noise/Vibration/Hum',
'E17' => 'Power - No Power on AC',
'E18' => 'Power - No Power on Battery',
'E19' => 'Prefailure Notice (threshold in comments)',
'E20' => 'Reset Problem/Random Reset',
'E21' => 'Voltage Over/Under Tolerance'
),
'print' => array(
'P01' => 'BIOS -Firmware Error',
'P02' => 'BIOS - Firmware Revision Level Incorrect',
'P03' => 'Cable or Cord Bad',
'P04' => 'Calibration Issue',
'P05' => 'Collation Issue',
'P05' => 'Communication Failure/Issue',
'P07' => 'Conguration Error/Issue',
'P08' => 'Consumable - Ink Cartridge/Toner Issue',
'P09' => 'Consumable/Hardware/Media - Unqualied 3rd Party',
'P10' => 'Control Panel Inoperative',
'P11' => 'Customer Damage',
'P12' => 'Device Causes System Hangs',
'P13' => 'Device Driver/Software Issue',
'P14' => 'Device Not Able to Shut Down',
'P15' => 'Diagnostics Failed/Error Code in Comments',
'P16' => 'Engine Error/Fault',
'P17' => 'External Device Docking Problem (camera etc.)',
'P18' => 'Facsimile/FAX Issue',
'P19' => 'Fan/Heatsink/Overheat Issue/Failure',
'P20' => 'Fuser Issue',
'P21' => 'Hard Drive Failure/Issue',
'P22' => 'Hibernation/Sleep/Resume Problem',
'P23' => 'Image Copy Error',
'P24' => 'Ink/Toner Spillage',
'P25' => 'Internal Memory Error',
'P26' => 'Logic Board or System Board Error',
'P27' => 'Mechanical Wear',
'P28' => 'Memory Card Error/Issue',
'P29' => 'Paper Handling/Transport Issue',
'P30' => 'Paper Stuck/Jammed',
'P31' => 'Pins/Connectors - Bent/Broken',
'P32' => 'Power/Power Light Issue',
'P33' => 'Prefailure Notice (threshold in comments)',
'P34' => 'Print Head Tracking/Alignment Issue',
'P35' => 'Print/Color Quality Issue (sample attached)',
'P36' => 'Prints Blank/Black pages',
'P37' => 'Reset Issue/Random Reset',
'P38' => 'Scan Error/Quality Issue (sample attached)',
'P39' => 'Self (Initialization) Test Failure'
),
'cpu' => array(
'S01' => 'Audio - Front Channel Bad',
'S02' => 'Audio - Input Not Functioning',
'S03' => 'Audio - Left Channel Bad',
'S04' => 'Audio - Output Not Functioning',
'S05' => 'Audio - Rear Channel Bad',
'S06' => 'Audio - Right Channel Bad',
'S07' => 'BIOS - Firmware Error',
'S08' => 'BIOS - Firmware Revision Level Incorrect',
'S09' => 'Check Sum Error',
'S10' => 'Clock/Timer Issue',
'S11' => 'Conguration Error/Issue',
'S12' => 'CPU Error',
'S13' => 'Device Hangs During Boot/POST',
'S14' => 'Device Hangs/Locks Up (During Processing)',
'S15' => 'Device Not Able to Shut Down',
'S16' => 'Device Shuts Down/Crashes',
'S17' => 'Diagnostics Failed/Error Code in Comments',
'S18' => 'Docking Station/Port Replicator Issue',
'S19' => 'Emulation/Communication Error',
'S20' => 'eSata Issue',
'S21' => 'Expansion I/O Slots Bad',
'S22' => 'External Loopback Error',
'S23' => 'Fan/Heatsink/Overheat Issue/Failure',
'S24' => 'Firewire Issue',
'S25' => 'Hibernation/Sleep/Resume Problem',
'S26' => 'Internal Battery (e.g. CMOS) Issue',
'S27' => 'Internal Loopback Error',
'S28' => 'Mechanical Problem',
'S29' => 'Memory Failure/Error',
'S30' => 'Parallel Port Issue',
'S31' => 'PCMCIA Issue',
'S32' => 'Pins/Connectors - Bent/Broken',
'S33' => 'Reset Problem/Random Reset',
'S34' => 'SAS Issue',
'S35' => 'SCSI Issue',
'S36' => 'Serial Port Issue',
'S37' => 'USB Port Issue',
'S38' => 'Video - Input/Output Issue',
)
);
?>
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Beep Codes and PSA Diagnostic Chart - Desktop Wiki - Desktop - Dell Community

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Error Code List

PSA 1000-0111 (Name of Exception) exception occurred at selector

http://en.community.dell.com/support-forums/desktop/w/desktop/3624.beep-codes-and-psa-diagnostic-chart.aspx[9/3/2014 4:40:44 PM]

PSA+ 2000-0111 XXh offset XXh.

PSA+ 2000-0112 CPU (x): Processor machine check exception error.

PSA+ 2000-0113 Processor machine check error detected.

PSA 1000-0122 Memory test initialization failure.

PSA 1000-0123 Memory integrity test failed.

PSA 1000-0141 No drive detected.

PSA 1000-0142 Drive Self Test failed. Status byte = XXh.

PSA 1000-0143 Drive Smart read command failed.

PSA 1000-0144 No support for Drive Self Test.

PSA 1000-0146 DST Log contains previous error(s).

Unit (x): IDE status failed. Status byte = (x) Control

PSA 1000-0148 IDE ERROR: status (x) (s)

PSA+ 2000-0149 No optical drive detected

PSA 1000-0212 CMOS failed the pattern test.

PSA 1000-0213 The CMOS battery failed

PSA 1000-0214 Failure in DMA %s Port: XXh.

PSA 1000-0221 Interval Timer Channel 0 (mode 0) is not generating

PSA 1000-0222 Interval Timer Channel 0 (mode 3) is generating the

PSA 1000-0223 Interval Timer initial clock output level in mode XX

PSA 1000-0224 Interval Timer had wrong time period in mode XX

http://en.community.dell.com/support-forums/desktop/w/desktop/3624.beep-codes-and-psa-diagnostic-chart.aspx[9/3/2014 4:40:44 PM]

PSA 1000-0232 The RTC did not generate periodic ticks.

PSA 1000-0234 Timeout waiting for RTC update flag to set.

PSA 1000-0235 PM timer 1 had wrong time period. Expected (d),

PSA 1000-0241 Error enabling A20 gate.

PSA 1000-0242 No interrupt detected for IRQ XX - (Name of

Keyboard test timed out waiting for keyboard

PSA+ 2000-0313 Error detecting internal touchpad or pointing stick.

PSA 1000-0321 Unable to detect LCD.

PSA 1000-0326 LCD inverter error, unable to turn lamp ON/OFF.

PSA+ 1000-0331 No video adapter found.

PSA 1000-0332 Video memory failed.

PSA 1000-0333 Graphics test timed out waiting for keyboard

PSA 1000-0334 User reported that graphics patterns were not

PSA+ 1000-0411 Hardware Detect Error - (s) not detected.

PSA+ 1000-0412 Hardware Detect Error - Auxiliary LCD cable not

PSA+ 1000-0413 Detect Error - LCD cable not detected.

PSA+ 1000-0414 Hardware Detect Error - Inverter cable not

PSA+ 2000-0151 Hard Drive (d): - Incorrect status: (x) (s)

http://en.community.dell.com/support-forums/desktop/w/desktop/3624.beep-codes-and-psa-diagnostic-chart.aspx[9/3/2014 4:40:44 PM]

http://en.community.dell.com/support-forums/desktop/w/desktop/3624.beep-codes-and-psa-diagnostic-chart.aspx[9/3/2014 4:40:44 PM]

Computer Beep Codes

Microprocessor register failure

NVRAM read/write failure