Introduction

For our coursework, we chose Genting Malaysia Berhad which is an Entertainment and
Hotel Industry. In 1965, Tan Sri Lim Goh Tong successfully acquired the license for
12,000 acres and 2,800 acres in Pahang and Selangor respectively from Tan Sri Haji
Mohammed Noah Bin Omar. Genting Highlands is the only legal gambling casino in
Malaysia. Genting Malaysia Berhad provides leisure and hospitality businesses covering
theme parks, gaming, hotel, concert shows, food and beverage and shopping complex
over 50 years. Resorts World Genting is not only premier integrated family leisure and
entertainment but also attract more than 20 million visitors from around the world.
Genting Group has a workforce of approximately 13,700 employees. Every employee
who works in Genting is focused on their specific job function. Genting Berhad had been
providing employees with such training, compensation, safety and Health produces and
regulations as well as internal and external events and communication. Mission and
vision they make hay while sun shine to be the leading integrated resort, provide the most
delightful and memorable experiences to our customer and to generate sustainable growth
and profits.
Job specifications
First, we select one of the position is Project Executive. The job description for this
position is to ensure planning and monitoring works on site are carried out accordingly to
specs and drawing, quality workmanship and on schedule. Project Executive is in charge
to carry out comprehensive analysis plans, details and identify changes to achieve cost
and time saving because it is concern about organization future. Then, he should plan
works schedule with contractors and consultants and attend site and project meetings
together work as team with various department. Besides that, Project Executive needs to
resolve site issues, and ensure the process goes smoothly.
For the job specifications, the executive must have the Bachelors Degree in civil
Engineering, Interior Design, Building and Constructions Management or any related
constructions field. Therefore, Project Executive should be able to master English both
written and orally and have positive working attitude to accomplish their work. As a

project executive, he should at least possessed 1 year experience or involved with 2-3
years of relevant experience can be consider for senior position. For a project executive,
he must be able to think in a logical structure when to run the project.
Other than that, a Sustainability Manager is also the one of the positions which is
important to Genting Resort World. Sustainability Manager helps Head of Department to
develop implement and evaluate program that support social, environment and objectives
of the company. Therefore, Sustainability Manager is handling all of the relevant
arrangement, reporting and data compilation for annual report, and documentation for
awards submission regulator matter on meeting. And set up all the relevant departments
and ensure that all deliverables meet the set of expectations, Key Performance Indicators
and deadline. The sustainability manager is preparing all sustainability- related
presentations and report and organize suitable training sessions.
This position must have graduated with a Degree in Environmental Studies and
Sustainable. That employee should have related with more than 5 years of the experience
working in Sustainability and Corporate Responsibility Department or a Sustainability
Consultancy. The employee must be high-level of sustainability knowledge and expertise
in the area such as highly proficient with computer, fluency in English, efficient and
strong work ethics.
Recruitment Methods
Recruitment is a method that use for enlisting new faces to join an organization or fill the
vacancy through some announcements.
The recruitment method that used by the Genting Malaysia Berhad is via the internet.
Genting have their own website to let jobseekers to apply jobs. Through internet can
lower the recruitment cost and also it is free to everyone to get the information about
Genting through internet. The organization can save up some advertising cost like
printing fees because it has reduced paper based activities and also the vacancies can be
seen by the jobseekers all over the world with some click to their website. With the online
recruitment it helps organizations to decrease processing time because the recruiter no

need to handle the paper work, information about the applicant will show up once they
submitted online their application.
There are also some disadvantages using internet for recruitment. Jobseekers may provide
fake information in order to get the job perfectly. Besides, the website did not updated
once the position has been filled and the others who interested may keep send their
resume. There are no face-to-face interaction but only sending e-mails so the recruiter do
not know the way of applicants talking.
The second recruitment method that Genting Malaysia Berhad used is internal promotion.
Genting used this methods because it only involve little cost or sometimes no. Promotion
will motivate employees to enhance their performance so that they can also get
promotion. Organization can promote the most potential employee to fill up the position
within the organization and do not increase the number of the employee. Through the
internal promotion, Gentings employees will be learn new skills of their career and it
will help them to decrease boredom.
Not only that, when a person get a promotion, higher pay, they will receive recognition
also so they will stay longer in the company. As a company, you do not need to hire new
worker when your employees satisfy with their own work. The organization can save the
cost of hiring by the way.
There are some advantages too for Genting Malaysia Berhad using the internal promotion
methods. Once get the promotion, the employee may not be skilled or experienced in the
new tasks they're asked to fulfill and it will lower the performance. Internal promotion
can lead to competitiveness among staff members fight for the same position. Besides,
after promotion you will increase the workload and more stressful compare with before.
Selection Methods
Selection method is refers to the method used by an employer who choose the best
applicant to work for their company, so for those poor applicant will not be chosen.
The first selection method that used by Genting Malaysia Berhad is based on the
applicants resume. This method will help Genting Malaysia Berhad to briefly know

about the personal information of the applicant. Moreover, the employer will refer to the
applicants past working experiences. If the applicant had more than one year working
experience to this job then the employer will think over of employing the applicant if
other details also fulfill their requirement. Employer will also refer back what are the
comments of the applicant from their employer at the previous company if they had
worked before. The other necessary requirement that employer refer to is the applicants
education level. The company will see the level of the applicants educational level to see
whether they are suitable for this job or not.
The second selection method that used by Genting Malaysia Berhad is interviews.
Genting Group will choose this method because via interview, interviewer will see how
the interviewees performances to decide whether they got the ability to do well for their
position in the future. They have three steps in using this method. Firstly, the planning
stage. Employer will inform to the applicant when they can come to their company for
interview session. The second step is during the interview. Interviewer should set up
several questions so that the interviewee and interviewer can have an effective interaction
during the interview. During the interview, interviewee needs to relax and answer
question by interviewer clear and precise. By this way, interviewees are able to leave a
professional impression to the interviewer. The last step is after the interview. During this
step, interviewer will make the last decision to choose which interviewees who are
performed well during the interview. When the decision is made they will informed the
selected interviewees.
The third method is selection tests. Jobseekers who had past the initial interviews are
called for tests. There are different types of tests carry out depending on the job
description and the company. For some example, aptitude tests, personality tests, and
ability tests. These three tests are conducted to determine how well an individual can
perform tasks related to the job. There is also having some other tests such as interest
tests which is activity preferences, graphology test like handwriting, medical tests and
psychometric tests.
Training Method

To increase the performance of a company, the company can start it from training.
Without proper training on employees, a company will become inefficient in doing their
jobs. To become successful, a company will need to train their employees to ensure that
they can become more effective and perform better in doing their jobs.
The training method that suitable to train Project executive is providing case studies to
employees. With this method, Genting can make sure that their employee can learn to
analyze and discuss about real workplace issues and fully understand about how the
company functions and how they handle their previous project in the past. With this,
employee can execute the project with what they learn from the case studies and handle
projects without making mistake easily. Other than that, job mentoring is also a good
method to train employees. Job mentoring involves providing their employees with a
coach who is experienced to watch over them. The mentor or coach gives advice and
instruction but they will not perform the job with the employee. The employee may ask
their mentor or coach at any time for assistant in their firsthand. With this method,
employees get their chance to ask questions and get the answers that they might not learn
in the classroom.
The training method that I will suggest to train the Sustainability Manager is by
providing group discussions & tutorials. In the group discussion or tutorial employees
can ask questions and giving opinion on how to get the program. This method is a better
form than giving lectures, it provide employee a chance to discuss issues that is related or
concerned to them about new project or program that they are facing. It also allow then to
voice out ideas with each other which they can sharpen their communication skills. Other
than that, planned reading is also a good method of training. Planned training is a
preparation to a more complete and formal training. With this training method, the
company can get their employees ready on specific issues before they head into a
classroom or team building session. It also provide employees a concept or idea of what
kind of that certain issues are, giving them the chance to know what question that they
will wanted to ask beforehand.
Compensation and benefits

One of the compensation offered by Genting to their employees is Employees Provident

Fund (EPF), EPF or in Malay (Kumpulan Wang Simpanan Pekerja) is a Malaysian
Government Agency under the Ministry of Finance. It regulates the mandatory savings
plan retirement planning for private sector labor in Malaysia. EPF works by save a part of
their pays every month for their early retirement, illness or unemployment. EPF saving
are made up of 11% of their own salary being saved, while Genting contribute the rest
12%. They are not allowed to withdraw those saving before reaching the specific age, for
example an individual may withdraw 30% of his/her EPF saving at the age of 50 for
reason like purchase of property or supporting their childrens tertiary education tuition
fees.
Next, Genting organization also offers bonus to their employees. This compensation acts
as an incentive for their employees as they had reached the target of the organization. The
bonuses normally being offered to the employees before the Chinese New Year, bonuses
are paid by the addition of their salary. For example the Genting top management set
goals of serving more than 15,000 of Theme Park customer, if they really reached the
target, therefore all the permanent employees will receive their bonus.
Thirdly, Genting do offer sick leave to their employees. Sick leave is number of days
under certain quota set by the management agreed to pay their employees when they
cannot work because of illness. A year of 365 days, the Genting offered their employees
12 days of leave with a condition of they need to present their sick letter issued by the
doctor.
Not only that, the most common known type of compensation, salary. Salary is a
constant amount of compensation paid to an employee by employer on regular basis.
Salary is a return from employer after using employees labor force helping the
organization to reach their target. Employees are paid accordingly to their experiences
and qualifications. Genting pays employees basis range from RM2, 300 RM 4,000.
Lastly, Genting also offered food allowance for those who worked in casino. Genting
understand that the cost of living up there might give a heavy burden to those casino
employees, so they offer allowance for them. Genting provide several benefits to

maximize their employees welfare as well like free clinical and dental treatment, laundry
services for free too.

Conclusion
From the above fact, it can be concluded that Genting Malaysia Berhad had been running
their business for over 50 years and they have their own method for problem solving.
They uses recruitment methods wisely when hiring talent until now. Other than above, I
suggest they can launch campus recruitment because as a student, it's indeed they might
face financial problems like insufficient of allowances, this issue leads majority of
college university students seek for part-time freelance job. The selection method they
used is very systematic as they go through every process precisely like reviewing
applicant's resume, interview and quick test. Besides that, the training programme should
not being neglected in an organization because the untrained employee will reduce the
company's productivity and affecting the overall profit and performance. Genting
Malaysia Berhad is considerably an enormous yet stable company, therefore they are able
to offer pleasant amount of compensation and benefits to the employees, which will
eventually attracted more people to join in their company. Last but not least, we would
like to thank our lecturer and also tutor, Mr Lai Mun Keong who guided us patiently
throughout this whole assignment.

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