Command Center IG 78 8129 3760 1b

Command Center
3M
Installation and Upgrade Guide
3M 2011. All rights reserved.2010

3M Command Center Installation and Upgrade Guide 78-8129-3760-1b
3M and SelfCheck are trademarks of 3M.
Microsoft, Windows, Windows Server, Windows Vista, and SQL Server are registered trademarks of Microsoft
Corporation in the United States and other countries. All other trademarks are the property of their respective
owners.
Contents
Introduction and setup overview .................................................................................................... 1
About this guide ............................................................................................................................ 1
Chapter 1 Pre-installation checklist............................................................................................ 3
Chapter 2 Server installation requirements ................................................................................ 5
3M Command Center server requirements .................................................................................. 5
Operating system....................................................................................................................... 5
Processor ................................................................................................................................. 5
Memory..................................................................................................................................... 5
Disk space................................................................................................................................. 5
Database server requirements .................................................................................................... 5
Application server prerequisites .................................................................................................. 7
Installation security requirements ................................................................................................ 12
Networking requirements............................................................................................................ 12
Node requirements........................................................................................................................ 13
Node version requirements......................................................................................................... 13
3M SelfCheck System and 3M Intelligent Return and Sorter System Node
Requirements .......................................................................................................................... 14
Chapter 3 Installation Procedure ................................................................................................ 15
Chapter 4 Application quick start guide .................................................................................... 19
Chapter 5 Upgrading your Command Center installation ........................................................... 27
Appendix A Troubleshooting...................................................................................................... 31
Node registration failures ............................................................................................................... 31
Node Disconnected Status ............................................................................................................ 31
Web application is not responding ................................................................................................. 31
SQL server is not responding ......................................................................................................... 32
Statistics are not updating.............................................................................................................. 32
Appendix B Installing SQL server ................................................................................................ 33
Appendix C Backing up your Command Center database ........................................................... 37
3M-CIMS database backup best practices ...................................................................................... 37
Appendix D Command Center migration ..................................................................................... 39
Move Command Center database to a different SQL server ............................................................. 39
Move Command Center to a different server ................................................................................... 39
Appendix E Re-registering, archiving and moving nodes............................................................ 41
Re-Register nodes ........................................................................................................................ 41
Archive and move nodes ............................................................................................................... 42
Appendix F Command Center configuration utility...................................................................... 45
Database ...................................................................................................................................... 45
User accounts ............................................................................................................................... 46
Server .......................................................................................................................................... 47
Update server name/address ...................................................................................................... 48
Warranty ......................................................................................................................................... 51
3M Service ...................................................................................................................................... 53
3M 2011. All rights reserved.
Contents
Information to gather ..................................................................................................................... 53

3M Service phone numbers ........................................................................................................... 53
3M Library Systems Web Site ........................................................................................................ 53
ii
Introduction and setup overview

About this guide
This guide provides the necessary instructions to install a new instance of the 3M Command Center Software or upgrade a
previous installation of the Command Center Software (previously referred to as Central Information Management System (CIMS)
or Centralized Stats, Status and Configuration Software for 3M SelfCheck Systems).
If upgrading an existing installation, please begin with Chapter 5 Upgrading your Command Center installation.
Introduction and setup overview
Chapter 1 Pre-installation checklist

Complete each item on the following checklist prior to beginning the installation.
Pre-Installation check list

Item
Server Name
Description
Complete
(x)
Important: Establish the name of the server before you register any nodes
(e.g. SelfCheck systems).
The default registration process passes the name of the server to the node.
The node uses this name for all future communications with the server. For
easier installation, ensure that all nodes can ping the name (or IP Address
if you are not using DNS resolution) of the server prior to installation. You
may need to enable ping (ICMP) on your server.
To use a static IP address instead of a resolvable name, refer to Appendix F,
which explains how to make this change after installation of the software,
but prior to registration of any nodes.
Domain
If the domain needs to be changed, do so before registering any nodes. The

nodes must be able to contact the server on this domain.
TCP port 9090 and 80 opened in

firewall
Use of port 9090 is required for nodes to be able to communicate with the
server.
Opening of Http port 80 is required for users to launch the web application.
If you access the application over Https, open port 443.
System prerequisites are

installed/enabled
Complete the list of prerequisites presented in Chapter 2 Server

installation requirements.
Enable Command Center on all

nodes
Ensure that port 8080 (not 9090) is open for communication on the nodes
you intend to register with the Command Center server. Also ensure the
functionality on each node you intend to register with the Command Center
server is enabled.
Example: Enable Command Center on the SelfCheck and restart the
SelfCheck System before you register the node. Please refer to the nodes
user guide for more details.
Chapter 1 Pre-installation checklist
Chapter 2 Server installation requirements

This section lists the installation requirements and prerequisites for the 3M Command Center application.
Command Center server requirements

3M
Operating system
The following operating systems are supported:
Windows Server 2008 and Windows Server 2008 R2 32/64 bit Operating System
Windows Server 2003 R2 32 bit Operating System
Windows 7 Professional/Ultimate 32/64 bit Operating System
Windows 7 is limited to 10 web connections, so 3M does not recommended it for installations that span more than five locations.
Windows Vista Business (SP2) 32 bit Operating System
Windows Vista is limited to 10 web connections, so 3M does not recommended it for installations that span more than five
locations.
Processor
A dual core or better processor is required.
Memory
2 GB RAM or better is required.
Disk space
20 GB or more available hard disk space is required.
Note that this amount is used for the application and application logging. It does not include space required for database storage.
Database server requirements

The following database systems are supported:
Microsoft SQL Server 2005 (Express, Standard and Enterprise editions) with service pack 2 and above.
Microsoft SQL Server 2008 (Express, Standard and Enterprise editions) with or without Service Packs.
Microsoft SQL Server 2008 R2 (Express, Standard and Enterprise editions).
Disk size
Disk size varies based on the number and type of nodes connected, how long data is stored, and the interval between database
backups.
If you do not perform backups, transaction logs grow indefinitely on non-Express SQL databases. If you do not backup your
database, you will eventually run out of disk space.
Limitations
While planning for your installation, observe the following limitations.
SQL Express 2005/2008 is limited to 4GB disk usage, 1GB RAM and 1 Physical Processor
RAM and Processor limitations effect performance when compared to non-Express installations
SQL Express 2008R2 is limited to 10GB disk usage, 1GB RAM and 1 Physical Processor
RAM and Processor limitations effect performance when compared to non-Express installations
SQL Express is not recommended for long term (2 years or more) use on sites with 25 or more nodes connected.
Security
Mixed mode authentication (Windows authentication and SQL Server authentication mode) must be available.
If an SQL Server is already installed that utilizes only Windows authentication, follow the instructions provided in the following
link to switch to mixed mode authentication.
http://msdn.microsoft.com/en-us/library/ms188670.aspx
Connectivity
If your SQL Server (2005, 2008 or 2008 R2) resides on a server other than your Command Center application (the recommended
configuration) server, ensure that it is configured to allow incoming TCP/IP (or TCP/IP and named pipes) connections. The
following example illustrates the configuration for SQL Server 2005.
Application server prerequisites
General
These prerequisites apply to all Command Center application server installations. The first two are installed by the installation
wizard and require no user action.
1.
Microsoft .Net 4.0 Framework (installed by the installation wizard if not already present).
2.
Microsoft Report Viewer control 10.0 (installed by the installation wizard if not already present).
3.
Distributed Transaction Coordinator (DTC) service must not be disabled. The service need not be started, but is required to
temporarily start the DTC for IIS Virtual directory creation/rollback. The DTC service can be stopped after installation is
complete, since it is not required by Command Center.
4.
Set CPU, disk and network sleep times to never.
Windows operating system prerequisites

These prerequisites apply to the server you wish to install Command Center on. The Command Center installation wizard will not
proceed until all conditions are met on your server. Once enabled, do not disable these on the Command Center application server.
1.
Web Server Role has to be installed (via Server manager, Add Roles) with the following role services (via Server manager,
Web Server, Add Role services)
Web Server
Application Development
.Net Extensibility
ASP.NET
ISAPI Filters
ISAP Extensions
Common HTTP Features
Static Content
Default Document
Health Diagnostics
Http Logging
Security
Windows Authentication
Request Filtering
URL Authorization
Management Tools
ILS Management Compatibility
ILS Metabase Compatibility
2.
The following features must be present (via Server Manager, Add Features).
.NET Framework 3.0 features
WCF Activation
HTTP Activation
Windows 2008 R2 prerequisites

Web Server Role must be installed (via Server manager, Add Roles) with the following role services (via Server manager, Web
Server, Add Role Services).
Web Server
Application Development
.Net Extensibility
ASP.NET
ISAPI Filters
ISAP Extensions
Static Content
Default Document
Health Diagnostics
Http Logging
Security
Request Filtering
URL Authorization
Management Tools
IIS Management Compatibility
IIS Metabase Compatibility
The following features must be present (via Server Manager, Add Features)
Microsoft .NET Framework 3.5.1 features
WCF Activation
HTTP Activation
Windows 2003 R2 prerequisites

IIS and Net 2.0 must be installed. Also, the following windows components must be enabled/installed (via Control Panel, Add
and remove programs, Add/Remove windows components).
Application Server
ASPNet
Internet information services (IIS)
World Wide Web service
Windows 7 prerequisites
IIS must be installed. Also, the following windows features must be enabled/installed (via Control Panel, Programs, Programs
and Features, Turn Windows Features On/Off).
Internet Information Services
.Web Management Tools
IIS 6 Management Compatibility
IIS Metabase and IIS6 Configuration Compatibility
World Wide Web Services
Application Development Features
.Net Extensibility
ASP.NET
ISAPI Filters
ISAP Extensions
Static Content
Default Document
Health Diagnostics
Http Logging
Security
Request Filtering
URL Authorization
Microsoft .NET Framework 3.5.1
Windows Communication Foundation HTTP Activation
10
Windows Vista prerequisites

IIS must be installed. Also, the following windows features must be enabled/installed (via Control Panel, Programs and Features,
Turn Windows Features On/Off).
Internet Information Services
.Web Management Tools
IIS 6 Management Compatibility
IIS Metabase and IIS6 Configuration Compatibility
World Wide Web Services
Application Development Features
.Net Extensibility
ASP.NET
ISAPI Filters
ISAP Extensions
Static Content
Default Document
Health Diagnostics
Http Logging
Security
Request Filtering
URL Authorization
Microsoft .NET Framework 3.0
Windows Communication Foundation HTTP Activation
11
Installation security requirements

The user installing the Command Center application must have the following privileges:
Administrative privileges on the Command Center server.
One of the following for the SQL Server Installation
Administrative privileges to the SQL Server for the Windows account used to install the software.
An SQL Server User ID and password with administrator rights.
This is required to create a database on the specified SQL Server during installation.
Networking requirements
Prior to installing the Command Center software, ensure that each of the following items has been addressed. This should minimize
post installation issues you may encounter while attempting to register nodes or obtain status calls from nodes.
Server network information (e.g. DNS, WINS, static IP) established at each node that will be connected.
Network connectivity at each node has been tested.
Use a ping test to ensure network connectivity at the nodes.
Ping (called ICMP in most firewall applications) must be enabled on the Command Center server. In most cases, testing
a ping from each physical location is adequate to ensure that nodes can be registered with the server. Some examples are
shown below:
Static IP test ping 192.168.1.100
Hostname DNS test ping ServerName
Fully qualified DNS test ping ServerName.yourlibrary.org
12
Command Center application server network requirements

The following requirements apply to the server used to run the Command Center application.
Must use a fixed addressing mechanism. One option is to assign the server a fixed IP address. A better option is to establish a
DNS server name.
Note that using dynamic IP addresses for the Command Center server is not permitted.
If the server uses the Windows Firewall, ports 9090 and 80 (and 443 if using HTTPS) must be open to incoming traffic. An
example of opening port 9090 TCP communication on the default windows firewall is shown below.
Note that the installation attempts to open these ports, but opening them prior to installation is required if a firewall other than
the default Windows Firewall is used.
Node requirements
Enabling a node to communicate with the Command Center server varies based on node type. The following is a list of supported
nodes and instructions for establishing communication with the Command Center server.
Node version requirements

3M SelfCheck System version 4.10 or higher is required for Command Center connectivity.
3M SelfCheck System version 4.50 or higher is required for full access to all licensable Command Center features for 3M
SelfCheck Systems.
Instructions for connecting a 3M SelfCheck system are provided later in this guide.
3M Intelligent Return and Sorter System version 2.0 or higher is required for Command Center connectivity.
Instructions for connecting a 3M Intelligent Return and Sorter System are provided later in this guide.
3M Detection System Model 9100 version 1.0 or higher is required for Command Center connectivity.
Please refer to the 3M Detection System Model 9100 product documentation for details on connecting to the Command
Center server. Note that Command Center software must be installed prior to installation of the 3M Detection System Model
9100 software.
13
SelfCheck
System and 3M
Intelligent Return and Sorter System
3M
Node Requirements
Refer to the most recent documentation for the node to resolve any discrepancies with information provided in this guide.
1.
If the node uses a firewall, ensure that port 8080 is open.

Port 8080 is used for incoming TCP communication requests from the 3M Command Center server.
2.
Use a web browser to open the administration software application for the node, then access the Network tab.
e.g. 3M SelfCheck System Manager http://<IPaddress or PCName>/SelfCheck
3.
Scroll down to the following setting and check the Enabled box. Save the change by clicking Save Changes.
4.
Restart the node application.

After the system restart, the node will be ready for communications with a 3M Command Center server.
14
Chapter 3 Installation Procedure

If you are performing an upgrade, refer to Chapter 5 Upgrading your Command Center installation.
Complete the following procedure to install the 3M Command Center software.
1.
Run Setup.exe from the installation disk.

If you do not have .NET 4.0 and/or Microsoft Report Viewer installed, the InstallShield Wizard window appears.
Click Install to begin installation of the prerequisites.

If other prerequisites have not yet been installed or not running on your system, warning messages may appear. You must
resolve each prerequisite prior to installation of the 3M Command Center software.
Record the indicated required settings (or keep the display active while you establish the required settings), then click OK to
abort the installation so you can address any prerequisites. For more information on Command Center server prerequisites,
refer to Chapter 2 Server installation requirements in this guide.
15
2.
If all prerequisites have been met, the 3M Command Center InstallShield Wizard Welcome window appears.
Click Next.
3.
The license agreement appears.
You must accept the license agreement to continue. Select the appropriate option, then click Next.
16
4.
The Customer Information window appears.
Enter your User Name and Company Name, then click Next.
17
5.
The Database Server window appears.
This information is used by the installer to create the 3M-CIMS database, and to run SQL scripts. The installer must have the
proper rights (Windows Authentication) on the SQL Server, or should use an SQL server authentication Login ID that has
appropriate rights, to create the database and run the SQL scripts.
Note that even though the image shows Windows authentication as the choice, you can use SQL Server authentication if
you have an SQL Server user id that has administrator rights. If you experience issues with the installation or connection to
the SQL Server, please ensure you have selected the correct database server and have the appropriate permissions entered.
If these are correct and you still have issues, please review the Minimum Database Server Requirements in Chapter 1, or
contact your Database Administrator.
Enter the SQL Server information, then click Next.
6.
The Ready to Install the Program window appears.

Click Install to begin the installation process.
18
Chapter 4 Application quick start guide

Access the web application using the following URL.
http://server-name/CIMSWeb
Note: If local on the 3M Command Center computer, you can access the web application at http:\\localhost\CIMSWeb.
If using a static IP to identify the server, replace server-name with the IP address. If using DNS, depending on you network
configuration, you may be able to use the server name (e.g. 3MCommandCenter), or you may need a fully qualified DNS name
(e.g. 3MCommandCenter.yourlibrary.org) to connect.
Note that all screens include context sensitive help. Click Help
(in the upper right hand corner of the window) to access help.
Complete the following steps.

1.
Logon to the system using the following user ID and password.

User id: superadmin
Password: 3msuper#
Note: The superadmin user has the capability to modify other system user's sensitive information, such as passwords. This
profile should only be used by a system administrator. Please take steps to secure the superadmin login information.
2.
Once logged in, you will be prompted to change your password. You can type the same password as the new password if
desired.
Default length for passwords is 6 characters, which must include at least one non-alphanumeric character (e.g., ! @ #
$ % ^ & *).
3.
When prompted, apply your 3M Command Center software license.

a.
Select Administration, then Server configuration, then Server license.
b.
Locate your license file on the installation disk you received from 3M. If you do not have a 3M Command Center
software license, please contact 3M.
19
c.
Click Apply License.
After the information is successfully saved, the licensed features and nodes appear.
20
4.
Configure the e-mail server. Configuring the e-mail server enables Command Center to send password resets to users.
a.
Select Administration, then Server configuration.

The Server Configuration window appears.
b.
Update the Mail Server Settings as appropriate for your location.

Use Email Sleep Time to prevent the system from sending status e-mails during scheduled system downtime (i.e.,
systems are turned off after library closes, daily ILS downtime, etc.).
c.
Under Web UI Settings, if desired, you may upload a new image to create a custom header for each page.
21
5.
6.
22
Configure the e-mail address for the superadmin user. This is the address a password reset will be sent to.
a.
Select Administration, then Manage Users, then Edit user.
b.
Under User Name, select superadmin.
c.
Change the e-mail address to your own e-mail address, then click Save.
Add locations. Locations establish the layout of your library network.

a.
Select Administration, then Manage locations.
b.
Select 3M CIMS Customer, then change the Location Name and Description for the top parent level of your library
system.
c.
Click Save.
d.
Select Add a new location.
e.
Add a location by entering a Parent location, Location Name and an optional Description for each location, then
click Add.
f.
7.
Add additional locations to build an appropriate hierarchy for the library network by clicking Click Here after each
location is added.
Register nodes (new devices). Nodes consist of SelfChecks, IRSs, Model 9100 Detection Systems, or a network device.
a.
Select Administration, then Manage nodes, then Register new node.
b.
Enter the Node name, Network address, Location and Node type, then click Register.
Note: After registering a new system node, it may take a few minutes to a few days to copy all the statistics, depending
on the amount of statistical history on your system.
Note: If you prefer not to wait for automated synchronization of a node, synchronize the node manually. Select
Statistics, then Statistics collection status, then Manual statistics sync. The Request Statistics Data
Synchronization window appears.
.
Select a location/node, Node type, and Sync Start Date are required fields. Specify appropriate values for the
synchronization, then click Send Sync Request.
c.
Add nodes until all devices are registered in the software.
23
8.
Create required roles.

Roles allow a system administrator to control user access to software features.
9.
a.
Select Administration, then Manage roles.
b.
Enter a new role under Add a new role, then click Add.
c.
Once a role appears on the role list, click on the role to access a list of features available for the role and to configure
the role.
d.
When you have finished configuring each role, click Save.
Add users.
a.
24
Select Administration, then Manage users, then Add new user.
b.
10.
Enter the appropriate information for a new user, then click Save.
Set up links on the Home page.

a.
Select My Profile, then My links.
b.
The My Links window appears.
Click Add a new link.

c.
Enter a Name and Url for the new line, then click Add link.
25
26
Chapter 5 Upgrading your Command

Center installation
Prepare for your upgrade by creating a backup of the 3M-CIMS SQL server database. See Appendix C of this guide for more
information on Database backups.
WARNING Failure to back up the 3M-CIMS database prior to an upgrade can result in a loss of data if the installation
is unexpectedly disrupted (loss of power, connectivity, OS restart, etc.). It is highly recommended that you first back up your
current 3M-CIMS database prior to proceeding with the installation of the Command Center software.
Complete the following steps to upgrade the 3M Command Center software.
1.
Run Setup.exe from the installation disk.

If you do not have .NET 4.0 and/or Microsoft Report Viewer installed, the InstallShield Wizard window appears with a
list of requirements.
2.
Click Install to begin the installation of any prerequisites.

For more information on Command Center server prerequisites, refer to Chapter 2 Server installation requirements
in this guide.
27
Chapter 5 Upgrading your Command Center installation
If all prerequisites are met, the InstallShield Wizard welcome window appears.
3.
If you have created a backup of your 3M-CIMS SQL Server database, click Yes.
The 3M Command Center InstallShield Wizard Welcome window appears.
4.
Click Next.
The license agreement appears.
28
5.
You must accept the license agreement to continue. Select the appropriate option, then click Next.
The Customer Information window appears.
6.
Enter your User Name and Company Name, then click Next.
The Choose Destination Location window appears.
29
7.
To change the location of the installation, click Change. When you are satisfied with the location for the installation,
click Next.
The Database Server window appears.
This information is used by the installer to run SQL upgrade scripts. The installer must have the proper rights (Windows
Authentication) on the SQL Server, or should use a SQL server authentication Login ID that has appropriate rights to
run the SQL scripts.
Note that even though the image shows Windows authentication as the choice, you can use SQL Server authentication if
you have an SQL Server user id with administrator rights.
WARNING Ensure that you specify the same instance of SQL Server that contains the 3M-CIMS database
you wish to upgrade.
If you experience issues with the installation or connection to the SQL Server, please ensure you have selected the correct
database server and have the appropriate permissions entered. If these are correct and you still have issues, contact your
Database Administrator.
8.
Enter the SQL Server information, then click Next.

The Ready to Install the Program window appears.
9.
30
Click Install to begin the installation process.
Appendix A Troubleshooting
Node registration failures
If you receive an Unable/Failed To Register The Node error while registering a node, complete the following steps.
1.
Review the Networking Requirements in this guide (see Chapter 2 Server installation requirements).
2.
Review the Node Requirements in this guide (see Chapter 2 Server installation requirements).
3.
Ping the server from the node (the server must allow pinging for this test to work).
4.
Restart the nodes application and attempt to register the node again.
Node Disconnected Status

If a node is disconnected, check the following.
1.
Ensure that the node is powered on and the node application (e.g. SelfCheck system) is running.
2.
Ensure that TCP port 9090 is open for network traffic on the 3M Command Center server.
3.
Ping the server from the node (the server must allow pinging for this test to work).
4.
If the node is on a different subnet and not in the same domain as the 3M Command Center server, ensure that the WINS
setting on the node has a WINS server name (this is located in the same directory as your route table). This allows the node to
perform name resolution for the 3M Command Center server using the WINS server.
Note that this is not an issue if all nodes exist on the same domain as the server, or if you are using static IP addresses.
5.
Restart the nodes application (not the PC) to see if this resolves the communication issue.
6.
If the nodes IP address has changed, or the nodes host PC has been replaced, see Appendix E Re-registering, archiving
and moving nodes.
Web application is not responding

If the web application fails to respond, complete the following steps.
1.
Ensure that IIS is running on the Command Center server.
2.
Ensure that TCP Port 80 or 443 (if you are using SSL) is open and not being blocked by a firewall on the Command
Center server.
3.
Review the Application Server Prerequisites in this guide and ensure that each has been met (see Chapter 2 Server
installation requirements.
31
Appendix A Troubleshooting
SQL server is not responding

If the SQL Server is not responding, complete the following steps.
1.
Ensure the SQL Server Service is started on the database server.
2.
Review the Minimum Database Server Requirements (see Chapter 2 Server installation requirements) and ensure that
each has been met.
3.
If this is a new SQL Server installation, review the steps for Installing an SQL Server (Appendix B Installing SQL server).
4.
Ensure the transaction log is not full.

The transaction log can be full on SQL Server installations where regular backups are not being performed. For more
information, refer to Appendix C Backing up your Command Center database.
Statistics are not updating

If statistics are not updating, complete the following steps.
1.
Check the status of the Statistics collection in the Command Center application. If the collection status is green, it may be
behind in statistics collection (usually the case when a new node with a significant amount of historical data is first added).
2.
Check the connectivity between the node and the server. Ping the node from the server (the node must allow ICMP traffic for
this to work).
3.
Ping the server from the node (the server must allow ICMP traffic for this test to work).
32
Appendix B Installing SQL server

For small installations (25 SelfCheck nodes or less) you can use SQL Express as your database server. Currently, SQL Express
2008 R2 is located on your Command Center server installation disc.
Complete the following procedure to install SQL Express for use with Command Center. These instructions are also useful as
reference material if installing other supported versions of SQL Server.
1.
Run SQL Server Express 2008 R2 .exe from the Command Center installation disk. The name of the .exe file is shown below.
SQLEXPRWT_x86_ENU.exe
If you do not have an installation disk, download the software from the Microsoft website.
2.
Select the first option of New SQL Server stand-alone installation.
33
3.
Enable the features outlined in the example. If you wish to change the installation directory, click ....
4.
Specify a Named instance and Instance ID for the SQL Server.
34
5.
Specify Service Accounts as shown in the example.

If you are unsure of any values, use the defaults Microsoft provides and ensure the services startup type is set to Automatic.
35
6.
It is important that you:

Select Mixed Mode authentication.
Enter a password for the server administrator account.
Specify any additional users that may need administrative access to the database.
If you are the current user and you will be installing Command Center, you may want to select Add Current User.
36
Appendix C Backing up your Command

Center database
The Command Center server does not automatically back up your database. Backing up your database prevents the loss of
information, and also potentially a time consuming reconfiguration.
All node, location, user management and user preference information is stored in the database. In addition, all statistical information
collected from nodes is stored in the database. Although you may be able to recover historical data from some of the nodes, you
may not be able to recover all of the data from the nodes. Backing up the Command Center database regularly helps minimize
potential loss due to hardware failure, software failure, or mistakes that may inadvertently delete or change information.
Follow this list of best practices when backing up your Command Center database. (If you already have a database backup strategy
that is working for you, we encourage you to continue following it and use this information to supplement that strategy.)
3M-CIMS database backup best practices

If the 3M-CIMS database resides on an SQL Server where other databases exist, these best practices should be viewed as minimum
recommendations used in conjunction with what you may already be doing.
Perform full backups daily

Full backups of the 3MCIMS database take the longest. Schedule these backups when the system is not in use. As your database
grows, the time required to fully backup your database will also grow. Monitor the amount of time backups take to ensure that your
backup schedule does not encroach on periods of time when the application needs to be available.
The process for backing up the databases varies for different versions of SQL Server.
Perform frequent transaction log backups

The transaction log contains the most recent activity. Backing up the transaction log allows for recovery at specific time points.
Backing up the transaction log also truncates the log file and prevents it from becoming full or using large amounts of disk space.
The process for backing up the transaction log file varies for different versions of SQL Server.
Backup system databases regularly

SQL Server system databases (master, model, msdb) contain system configuration information. This information is required if
a full system recovery situation is necessary.
Practice your recovery

Practice your recovery to help you identify and resolve potential issues with your database backup strategy. It also helps optimize
the amount of time it may take to recover your system.
Do not store backups on the same host OS

Storing database backups (data and transaction log files) on the same system that hosts the database server is not recommended.
Store the backups in an alternate location. The alternate location should also be backed up regularly.
37
Appendix C Backing up your Command Center database
Export and purge statistical data that is no longer actively accessed

Command Center provides the ability to export data (currently in PDF, Excel and Word formats). Export information that is no
longer actively used and store it in a location that is backed up regularly. Consider purging this information from the database
after it has been exported.
Purging statistical information is a Command Center feature (refer to the online help for more information). Purging data reduces
the size of the 3MCIMS database and speeds up database backups.
Note that exported statistics in one of these formats cannot be imported back into the system. Do not use this process as your
database backup process.
Back up your SQL server database

There are many ways to backup Microsoft SQL Server databases. 3M encourages you to research alternatives and find the process or
tool that works best for you and the backup strategy you choose. To help you be successful, we provide example steps to manually
back up the 3M-CIMS database when using SQL Express 2008 R2. 3M highly recommends automating and testing this process.
Useful Links
The following links are provided by Microsoft.
Backing Up and Restoring Databases in SQL Server - http://msdn.microsoft.com/en-us/library/ms187048.aspx.
SQL Server 2008 R2 http://msdn.microsoft.com/en-us/library/ms187048(v=SQL.105).aspx
SQL Server 2008 http://msdn.microsoft.com/en-us/library/ms187048(v=SQL.100).aspx.
How to back up a database using SQL Server Management Studio - http://msdn.microsoft.com/en-us/library/ms187510.aspx.
SQL Server 2008 R2 http://msdn.microsoft.com/en-us/library/ms187510(v=SQL.105).aspx.
How to back up a database using Transact SQL - http://msdn.microsoft.com/en-us/library/ms191304.aspx.
SQL Server 2008 R2 http://msdn.microsoft.com/en-us/library/ms191304(v=SQL.105).aspx.
Manual backup of 3M-CIMS database using SQL Express 2008 R2

Complete the following procedure to manually backup your database.
1.
Open SQL Server Management Studio and connect to the SQL Server Express instance.
2.
Open the Databases node on the tree in the left pane.
3.
Right click the 3M-CIMS database to access the context menu.
4.
Click Tasks, then Backup menu option. Record the backup location and file name.
5.
Click OK to perform the backup.
6.
Copy the backup file to a network location, or to a removable media (ex. flash drive).
38
Appendix D Command Center migration

Move Command Center database to a different SQL
server
Complete the following procedure.
1.
Ensure that mixed mode authentication is enabled on the new SQL server.
2.
Add an SQL Server login with the name 3MCIMSUser and a password of your choice.
3.
Detach the 3M-CIMS database from the old SQL Server.

You may encounter difficulty detaching the database when the application is still connected to the 3M-CIMS database. In this
case, stop the Command Center service and IIS service on your server, then try the detach operation again. Make sure you
start the IIS service once you are done detaching the database.
4.
Copy the 3M-CIMS.mdf file over to the data folder of the new SQL server.
5.
Attach the 3M-CIMS.mdf file as the 3M-CIMS database on the new SQL server.
6.
Delete the 3MCIMSUser under the 3M-CIMS database users (not the one that you created in Step 2).
7.
Open up the user mapping dialog (right click Properties, then User mapping) for the 3MCIMSUser you created, and map it
to 3M-CIMS database and the 3MCIMSAppRole database role.
8.
Access the Command Center configuration utility (see Appendix F) and change the database connection information (server
and user id/password), then save the changes. Restart the service when you are asked for a confirmation during the save (or
you will have to do it manually).
Move Command Center to a different server

Complete the following procedure.
1.
If needed, record the SQL server instance name using the Command Center configuration utility (see Appendix F).
2.
Uninstall Command Center on the old server.
3.
Install Command Center on the new server. Ensure that you provide the same SQL server instance for the new installation.
4.
Open the Command Center configuration utility and click the Server tab.
Change the Server name to the new server and save the change. This name is used by the nodes (SelfCheck, IRSS, Detection
System, etc.) to connect to the server and send status information.
5.
Restart the service when asked for a confirmation during the save (or you will have to do it manually).
6.
Click Publish Server address to nodes on the server tab.
7.
Select the Publish Server address option, then click Publish server address. The system attempts to propagate the
name change to all nodes.
39
Appendix D Command Center migration
40
Appendix E Re-registering, archiving and

moving nodes
Re-Register nodes
Re-registration of nodes is typically required for disaster recovery purposes. It can also be required to discover new services hosted
by a node after a software update.
Re-registration of a node sends a registration request to the node. Once the re-registration completes, the node should be online and
any statistics not collected during the outage should start to re-synchronize with the Command Center database.
Complete the following procedure to re-register a node.
1.
Log into Command Center with the appropriate mode management access level.
2.
Locate the node in Node Management Explorer.
3.
Update node registration information as appropriate.
4.
Click Update Node Registration.
41
Appendix E Re-registering, archiving and moving nodes
Archive and move nodes

Archiving a node saves its history in the Command Center database. When nodes are archived, they retain their statistics history in
the database, but cease to collect or update additional information.
Once a node is archived it is no longer visible on any system interface, except for report selection and Node Management
interfaces.
Archived nodes can be deleted, enabled or renamed.
Archiving a node is a prerequisite to moving a node.
Permanently moving a node from one location to another requires archiving the nodes information in its current location,
then reestablishing the node in a new location.
Nodes are typically archived prior to being retired, or permanently moved to a new location if you want to retain the node
usage history.
A node can be moved to transition the node to a new location without removing the nodes local history (statistics).
Archiving/Moving is not recommended for temporarily moving a node.
Note that once a node is moved, it cannot return to its original location unless it is identified differently from its archive at that
location. In order to avoid double counting data, purge the nodes statistical history as well.
Complete the following procedure to archive and move a node.
1.
Log into Command Center with the appropriate node management access level.
2.
Locate the node in Node Management Explorer.
3.
Click Archive.
4.
When prompted, confirm the archive.
If you only want to archive the node, stop here. If you want to now move the archived node, complete the following steps.
5.
Locate the archived node in Node Management Explorer.
6.
Click Move.
42
7.
Complete the registration information for the node at its new location, then click Register.
Once a node has been moved, all new statistics collected by the node are associated with the new location.
43
44
Appendix F Command Center configuration

utility
The Command Center configuration utility is installed locally on the Command Center server. Access the application on your
Command Center server by clicking Start, All Programs, 3M, then Command Center.
The application is arranged into three tabs.
Database
User Accounts
Server
Database
The Database tab is intended for the following tasks.
Migrating the Command Center database to another SQL server instance (see Appendix D for more information).
Updating SQL server login information.
Testing the connection to your SQL server database.
45
Appendix F Command Center configuration utility
User accounts
The User Accounts tab is intended for the following tasks.
If you forget your superadmin account password and do not know the email address for it, use the configuration utility to change
the email address and password of the superadmin account.
To adjust the Password Policy for user accounts.
46
Server
The Server tab is intended for the following administrative tasks.
Updating the Command Center server name and address.
To specify a Load Balance configuration. For more details on Load Balancing considerations and support, please contact 3M.
47
Update server name/address

Complete the following procedure to update the Command Center server name and address.
1.
Access the Command Center configuration utility, then click the Server tab.
2.
Change the Server name and save the change. The Server name is the name used by the nodes (SelfCheck, IRSS, Detection
System, etc.) to connect to the server and send status information.
3.
Restart the service when asked for a confirmation during the save (otherwise you will have to do it manually).
4.
Click Publish Server address to nodes (on the Server tab).
5.
Select Publish Server address, then select either Single Node or All active registered nodes.
6.
Click Publish server address. This attempts to propagate the name change to all nodes, or to the single node selected in
the Select node list.
The results are displayed in new window.
48
49
50
Warranty
Effective 12-12-05
One Year Library Systems Product Performance Guarantee: Subject to the Limitation of Liability below, 3M guarantees your
satisfaction with the performance of any 3M Library System Product for 12 months from the date of installation provided that a)
you are the original purchaser: b) you have executed a one (1) year 3M Service Agreement for maintenance of the Library System
product; and c) the product has not been subjected to abuse, misuse, accident or neglect. Performance means the product meets 3M
published product specifications. If you are not completely satisfied with the performance of your Library System Product, you
may return the Library System product for a prompt refund. 3M will pay all reasonable de-installation and shipping charges to
return the product to 3M. Note that all claims under this guarantee must be submitted to 3M within 12 months from the date of
installation of the 3M Library Systems Product. Failure to submit a claim within this time frame will invalidate this guarantee.
IMPORTANT: Consumables and non-3M branded products are excluded from this Guarantee.
Warranty and Limited Remedy for Non-Software Library Systems Products Not Covered by Performance Guarantee: Unless
stated otherwise in 3M product literature or packaging, 3M warrants that each 3M Library Systems Product meets the applicable
specifications for a period of ninety (90) days from the date of shipment (or, in the case of hardware installed by 3M, from the
date of installation). Any warranties related to 3M software are contained in separate 3M software licenses. Consumables and
non-3M branded products are excluded from this Warranty and Limited Remedy.
3M MAKES NO OTHER GUARANTEES, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE
OF DEALING, CUSTOM OR USAGE OF TRADE. You are responsible for determining whether the 3M product is fit for a
particular purpose and suitable for your application. If the 3M product is defective within the warranty period and provided that
a) the product has not been subjected to abuse, misuse, accident or neglect and b) you have notified 3M within thirty (30) days
after the defect was discovered, your exclusive remedy and 3Ms and sellers sole obligation will be, at 3Ms option, to replace
or repair the defective 3M product.
Limitation of Liability: EXCEPT WHERE PROHIBITED BY LAW, 3M AND SELLER WILL NOT BE LIABLE FOR
ANY LOSS OR DAMAGE ARISING FROM 3M LIBRARY SYSTEMs, WHETHER DIRECT, INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING
WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY.
Guarantee and Warranty Claims: For guarantee and warranty claims, and for service, contact our service representatives at
1-800-328-0067
3M Library Systems
3M Center Building 225-4N-14
St. Paul, MN 55144-1000
Ver121205
51
Warranty
52
3M Service
Information to gather
Before you call for service, please have following information available:
The name, address, and telephone number of your facility
A description of the problem or the issue you want addressed
The model number and serial number of the equipment (located on the serial label), if the call is in regard to a system problem
Model Number _________________________
Serial Number _________________________
3M Service phone numbers

For questions regarding your system, call one of the following numbers.
In the United States
In Canada
In other countries
1-800-328-0067
English 1-800-268-6235
Franais 1-800-567-3193
Call your local 3M office.
3M Library Systems Web Site

The 3M Library Systems Web site can be located at http://www.3M.com/library.
For additional information in the United States about 3M Library Systems, go to http://www.3M.com/us/library.
53
3M Library Systems
3M Center, Building 225-4N-14
St. Paul, MN 55144-1000
www.3M.com/library

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Information to gather ..................................................................................................................... 53

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Introduction and setup overview

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Introduction and setup overview

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Chapter 1 Pre-installation checklist

Pre-Installation check list

If the domain needs to be changed, do so before registering any nodes. The

TCP port 9090 and 80 opened in

System prerequisites are

Complete the list of prerequisites presented in Chapter 2 Server

Enable Command Center on all

3M 2011. All rights reserved.

Chapter 1 Pre-installation checklist

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Command Center server requirements

Database server requirements

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Application server prerequisites

Set CPU, disk and network sleep times to never.

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Windows operating system prerequisites

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Windows 2008 R2 prerequisites

Windows 2003 R2 prerequisites

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Windows Vista prerequisites

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Installation security requirements

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

Command Center application server network requirements

Node version requirements

3M 2011. All rights reserved.

Chapter 2 Server installation requirements

If the node uses a firewall, ensure that port 8080 is open.

Restart the node application.

3M 2011. All rights reserved.

Chapter 3 Installation Procedure

Run Setup.exe from the installation disk.

Click Install to begin installation of the prerequisites.

3M 2011. All rights reserved.

Chapter 3 Installation Procedure

The license agreement appears.

3M 2011. All rights reserved.

Chapter 3 Installation Procedure

The Customer Information window appears.

3M 2011. All rights reserved.

Chapter 3 Installation Procedure

The Database Server window appears.