Test I.

1. Management is getting work done through others.

2. Efficiency is getting work done with a minimum of effort, expense, or waste.
3. Managers must also strive for effectiveness, which is accomplishing tasks that help fulfill
organizational objectives, such as customer service and satisfaction.
4. Planning is determining organizational goals and a means for achieving them.
5. Organizing is deciding where decisions will be made, who will do what jobs and tasks, and who will
work for whom in the company.
6. Leading involves inspiring and motivating workers to work hard to achieve organizational goals.
7. Controlling is monitoring progress toward goal achievement and taking corrective action when
progress isnt being made.
8. Top managers hold positions like chief executive officer (CEO), chief operating officer (COO), chief
financial officer (CFO), and chief information officer (CIO), and are responsible for the overall
direction of the organization.
9. Middle managers hold positions like plant manager, regional manager, or divisional manager.
They are responsible for setting objectives consistent with top managements goals and for
planning and implementing subunit strategies for achieving those objectives.
10. First-line managers hold positions like office manager, shift supervisor, or department manager.
The primary responsibility of first-line managers is to manage the performance of entry-level
employees, who are directly responsible for producing a companys goods and services.
11. Team leaders facilitate team activities toward goal accomplishment.
12. In the figurehead role, managers perform ceremonial duties like greeting company visitors,
speaking at the opening of a new facility, or representing the company at a community luncheon to
support local charities.
13. In the leader role, managers motivate and encourage workers to accomplish organizational
objectives.
14. In the liaison role, managers deal with people outside their units.
15. In the monitor role, managers scan their environment for information, actively contact others for
information, and, because of their personal contacts, receive a great deal of unsolicited information.
16. In the disseminator role, managers share the information they have collected with their
subordinates and others in the company.
17. In the spokesperson role, managers share information with people outside their departments and
companies.
18. In the entrepreneur role, managers adapt themselves, their subordinates, and their units to
change.
19. In the disturbance handler role, managers respond to pressures and problems so severe that
they demand immediate attention and action.
20. In the resource allocator role, managers decide who will get what resources and how many
resources they will get.
21.

Test I. CROSSWORD PUZZLE

Across
2. Selecting a course of action from a set of
alternatives. (2 words)
8. Top, middle and first-line managers. (3 words)
12. Monitoring the organizations progress toward its
goals.
13. The managers ability to correctly recognize and
define problems and opportunities and to then
select an appropriate course of action to solve
problems and capitalize on opportunities. (3
words)
14. The managers abilities to perform or
understand relatively concrete tasks that require
specialized knowledge. (2 words)
15. The managers ability to think in the abstract. (2
words)

1.

3.
4.

5.

6.

7.

9.

Down
The managers ability to prioritize work, to work
efficiently, and to delegate appropriately. (3
words)
Determining how to group and coordinate
activities and resources.
A set of activities (including planning and
decision making, organizing, leading and
controlling) directed at an organizations
resources (human, financial, physical and
information) with the aim of achieving
organizational goals in an efficient and effective
manner.
The managers abilities both to effectively
convey ideas and information to others and to
effectively receive ideas and information from
others. (2 words)
Marketing, financial, operations, human
resource, administrative, and other areas. (3
words)
The managers abilities to understand and
relate to both individuals and groups, as well as
to motivate others to perform at their highest
levels. (2 words)
Using resources wisely and in a cost-effective
way. For example, a firm such as Honda, which
produces high quality products at relatively low
costs, is efficient.

10. Making the right decisions and successfully

implementing them.
11. Setting an organizations goals and deciding
how best to achieve them.