Peter Hoef Kens

Streamlining your Baggage Handling Process
Peter Hoefkens
Business Development Baggage Handling
Vanderlande Industries
17 April 2008
Slide 1/19, PTE 2008, 17.04.2008 | Peter Hoefkens
CONTENT
Need for Change
Solutions
Practical Experiences
Conclusions
Goal : Overcome Industry Challenges

1. Substantial increase number of bags handled per operator
2. Improving ergonomics
3. Improving performance and service level
Need for Change
Solutions
Conclusions
Background - Necessity
1. Substantial increase number of bags handled per operator
Scarcity of space
Shortage of right people (like in Western Europe)
Efficiency, cost savings
2. Improving ergonomics
Less drop outs by injuries
Less injury related costs
3. Improving performance and service level
Mishandled bag rate (IRRATE) too high. Especially Transfer
Demand for better tracking & tracing (e.g. security, A380 arrival)
Less non-performance related costs
Need for Change
Solutions
Conclusions
Generic Solutions Holistic View

Use operators more efficiently with better working conditions
Apply process and system innovations where profitable
Need for Change
Solutions
Conclusions
Pre-requisites for successful innovations

Business Case clear
Technology ready
Users ready : Airline, Airport & Handlers working together
Need for Change
Solutions
Conclusions
Some examples of industry efforts

A. Mechanised (un)loading of carts and containers
B. Handling baggage according priority
C. RFID applications to improve tracking & tracing
Holistic view of overall BH process should be leading
Need for Change
Solutions
Conclusions
A: Mechanised (un)loading example AMS
Robotized loading trials as part of 70MB Program

1. Reduction of handling costs
2. Improve employee working conditions
3. Improve process quality
Six integrated Robots will handle 50% of baggage

volume new South terminal
Mechanized unloading of carts/containers

prototyped
Need for Change
Solutions
Conclusions
A: Results Robotized Loading at AMS

Method
1. Store individual bags in crane/racking
2. Plan batches and pull baggage on request
3. Load by robots into carts/ULDs
BAGSTORE
Tireless continuous loading. From push to pull !

Operators for supervision and exception handling
Operation tested in existing BHS by AAS/KLM
BAGLOAD
Need for Change
Solutions
Conclusions
A: Results Robotized Loading at AMS

Facts
Production / efficiency by peak shaving:
- Increased capacity / m2
- Increased capacity / operator
Filling rates:
- Carts 100%
- ULDs up to 90%
Ergonomics: Improved working conditions (NIOSH < 2)
Need for Change
Solutions
Conclusions
B: Handling bags according priority

Priority
Time (STD, late check-in, late inbound)
Passenger Class (Economy, Crew, Business, Premium)
Appearance/size (OOG, difficult to handle, manual)
Differentiated product
Differentiated process
Need for Change
Solutions
Conclusions
B: Results - Handling bags according priority

More systems with dedicated handling for time priority bags
-
Fast Drop check-in

Dedicated Quick Transfer Units
High Speed inter-terminal connections
Exception handling for time-critical baggage
Routing and sorting bags based on Class, Status e.g.

Authorised To Load
Better use of system capacity by buffering non-priority bags
e.g. in Early Bag System
Less system down-time by preventing difficult bags creating
problems
Need for Change
Solutions
Conclusions
B: Example Peak shaving by early build
Need for Change
Solutions
Conclusions
C: RFID Applications
Applications for bags
-
Identification
Routing & Sorting
Reconciliation
Tracking & Tracing
Writing security status
Resulting in:
- Elimination of scanner misreads less risk on delay and inconvenience
- Better tracking and tracing improved Baggage System efficiency
- Improved Security and Customer Service
World-Wide implementation of IATA RP 1740c standard by industry
partners i.e. airlines, airports, handlers and suppliers
Need for Change
Solutions
Conclusions
C: Results RFID trials at AMS

Method
Additional to barcode reading
No need for curtains through smart tunnel design
No special changes to existing baggage lines
Facts
GEN2 tags used for read (no write)

Compact tunnel for easy integration LWH = 1000 x 1259 x 900 mm
Read-rate target 99.5%
Line capacity up to 3600 bph
Need for Change
Solutions
Conclusions
Automation vs Operator dependency

Operators remain essential
Face-to-Face service (certain groups of PAX)
Flexibility at exceptions/emergencies (handling queues)
Supervising automation
Challenge
Finding the right operators, role will change
Creating satisfied passengers
Need for Change
Solutions
Conclusions
Conclusions
1. Integrated innovative Technology and Systems will be
essential to handle growth in volumes and peaks
- Efficient
- Reliable
- Predictable
While meeting ergonomic needs of operators
2. Staff will make the difference for the passenger experience.

Their role will change from executing to supervising
Innovations are being pushed by leading companies:

seeing the holistic view (airline-handler-airport process)
willing to invest, take risks and profit from the spin-off !
Need for Change
Solutions
Conclusions
Pre-view of future
Thanks for your attention !
See you at our booth Hall 8 - Stand 0335

Peter Hoef Kens

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Peter Hoef Kens

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Streamlining your Baggage Handling Process

Slide 1/19, PTE 2008, 17.04.2008 | Peter Hoefkens

Slide 2/19, PTE 2008, 17.04.2008 | Peter Hoefkens

Goal : Overcome Industry Challenges

Need for Change

Generic Solutions Holistic View

Need for Change

Pre-requisites for successful innovations

Users ready : Airline, Airport & Handlers working together

Need for Change

Some examples of industry efforts

Holistic view of overall BH process should be leading

Need for Change

A: Mechanised (un)loading example AMS

Robotized loading trials as part of 70MB Program

Six integrated Robots will handle 50% of baggage

Mechanized unloading of carts/containers

Need for Change

A: Results Robotized Loading at AMS

Tireless continuous loading. From push to pull !

A: Results Robotized Loading at AMS

Ergonomics: Improved working conditions (NIOSH < 2)

Need for Change

B: Handling bags according priority

B: Results - Handling bags according priority

Fast Drop check-in

Routing and sorting bags based on Class, Status e.g.

B: Example Peak shaving by early build

Need for Change

C: Results RFID trials at AMS

GEN2 tags used for read (no write)

Need for Change

Automation vs Operator dependency

Need for Change

2. Staff will make the difference for the passenger experience.

Innovations are being pushed by leading companies:

Slide 18/19, PTE 2008, 17.04.2008 | Peter Hoefkens

Thanks for your attention !

See you at our booth Hall 8 - Stand 0335

Slide 19/19, PTE 2008, 17.04.2008 | Peter Hoefkens

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