MARK L.

BALDUS
San Diego, CA 92129
Cell: 858.449.7725 | mark.baldus@gmail.com
http://www.linkedin.com/in/markbaldus
INFORMATION TECHNOLOGY MANAGER | SERVICE DELIVERY
Results oriented Information Technology Manager/Business Partner with 18 years of experience. Proven
ability to manage large scale corporate cross-functional teams and projects. Strong leadership, communication
and organizational skills to meet deadlines and deliver customer satisfaction. Excellent problem solving skills
with ability to effectively communicate complex technical information to all levels of audiences.
AREAS OF EXPERTISE

Leadership / Managerial Skills

Budgeting and Cost Controls
Business Analysis/Project Management
Customer Relations Management
Strategy/Planning

Desktop and Infrastructure Management

Data Center Management
ITIL Certified
Root Cause Analysis
Software Life Cycle Management

EDUCATION
Bachelor of Science, Information Technology, (Honors)
University of Phoenix, San Diego, CA
PROFESSIONAL EXPERIENCE
Kaiser Permanente
1/2014 - 2/2016
IT Service Area Manager - Service and Delivery, Business Information Office
Managed a team of business consultants to provide analysis of hospital staff requests, project delivery, and
escalate issues as required. Provide monthly metrics and reports to business partners and IT executives.
Defined goals for regional IT Staff, using Conditions of Success method resulting in better comprehension
by team.
Directed all customer responses for team and maintained 95% customer satisfaction rating.
Delivered projects on time because I am at my best when working under pressure and take pride on being
someone you can rely on.
CareFusion, San Diego, CA
1/2013 - 8/2013
Integration Engineering Support Supervisor
Managed a team of Senior Integration Engineers using SAP/CRM and Axeda remote access, connecting
hospital Information systems to the CareFusion/Pyxis medical and supply dispensing stations.
Directed all customer responses for team and maintained 89% customer satisfaction rating.
PFIZER GLOBAL R&D, La Jolla, CA
2004 2012
IT Operations Delivery Manager, Business Technology Infrastructure
2010 2012
Spearheaded vendor outsourcing contracts with HP, Xerox, and CompuCom to reduce Pfizer spend on
infrastructure services by 10% from 2010-2011, while retaining a 98% customer satisfaction rate.
Chaired bi-weekly Partner Advisory Boards to update executive management on metrics, upcoming IT
initiatives, and gather needs and requirements for business teams, leading to new project plans.
Saved Pfizer $1 million during consolidation of data centers by identifying the need to build a local
computer center to house servers. Partnered with global operations team to design and build campus
server room. Completed migration on time and on budget to provide instant access for vital research.

MARK L. BALDUS
PFIZER GLOBAL R&D, (Continued)

Spearheaded the business analysis to identify the opportunity to consolidate our fleet of network printers.
Led the survey, design and deployment teams and replaced 95% of existing printer fleet in one week new
HP printers, reducing overall fleet by 20% and reducing the type of printer from 98 printer models to 12
common models.

IT Business Partner/Customer Engagement Manager, Development Informatics

2009 2010
Managed multiple upgrades in a validated environment and performed business analysis with customer
leads to conceptualize and garner business support for projects.
Interfaced with regulatory publishing team, recognized need for tool to render immediate OCR renditions.
Developed tool within two months at no cost, using existing re-purposed servers.
Established team to re-architect existing file shares for teams to better access data and increase accuracy
of reporting and filing.
Application Support Manager
2007 2009
Migrated over 30 document management systems in 90 countries with over 14,000 users to one
documentum-based system, resulting in financial savings.
Created Document Management Support SharePoint site for problem reporting, FAQs, SME interaction
and communications.
Designed and implemented a global support model which embraced Pfizers Shared Services model for
end user support.
Application Administrator/CEM, Research and Development Informatics
2004 2007
Controlled all content management application support teams, partnering with regulatory and quality
analysis teams to publish Pfizers first NDA filing.
Served as customer engagement manager for Regulatory, Clinical Pharmacology, and Clinical Trials teams.
Completed Titian Mosaic production rollout with Sample Logistics group, which automated all chemistry
and biology sample ordering and storage.
Led data migration project for La Jolla SAS environment to New London, CT global SAS system, which
saved company $25K per year in license fees.
AQUENT, LCC, Boston, MA
2001 2004
Consultant to Pfizer Global R&D, La Jolla, CA
CoreDossier Global Technical Lead, Advanced Desk-side Support Group
Managed clinical trials data management systems, trained new users on software use.
Evaluated New Drug Application (NDA) submission toolsets and acted as technical liaison for World Wide
Regulatory team.
TECHNICAL SKILLS

Languages:

Java, C++, SQL, XML, HTTP

Tools:

Lotus Notes, SAP/CRM, SAP BI, Documentum, Livelink, Unix, Business

Objects, MS Office (Incl. SharePoint, OneNote, Project) Spotfire, Mind
Manager
ASSOCIATIONS & CERTIFICATIONS

IT Infrastructure Library (ITIL v3) Foundation, Buckinghamshire, UK

Business Analysis Boston University Corp. Education Center, Boston MA
Project Management Institute, (San Diego Programs Committee Facilities Director) Newtown Square, PA