Solution Consult Duties

SOLUTION CONSULTING JOB FAMILY DESCRIPTION
Solution Consulting: includes consulting with Business Partners to define requirements and develop solution alternatives and estimates (Business Engagement
Consultants) and translating clients business requirements into specific systems, applications or process designs for large complex IT solutions and integrating
architecture (Solution Consultants) and assuring the integration of corporate business application architectures.
Work Category
1. Integrated
Planning and
Evaluation
Lead
Participates in integrated systems
planning and recommends alternative
technologies that will enhance current
or anticipated information systems that
support overall corporate and business
goals.
Participates and/or Leads review and
design concept work for new systems
and develops and documents technical
design for solution integration and
implementation.
Develops plans for integration of new
systems architecture into current
infrastructure.
Participates in providing logical/physical
input to Operations areas to enable
integration of new systems into current
infrastructure.
Participates in post-live project
activities; including evaluation of
success criteria, identification of best
practices, lessons learned, and
strategies for future releases and
deployments.
Consultant/Specialist
Provides integrated systems planning and
recommends alternative technologies that
will enhance current or anticipated
information systems that support overall
corporate and business goals.
Principal
Provides complex integrated systems
technologies that will enhance current or
anticipated information systems that support
overall corporate and business goals.
Leads the review and design concepts for

new systems and develops and documents
the technical design for the integration and
implementation of the software.
Ensures the review and design concepts for

Ensures the development of plans for

integration of new systems architecture into
current infrastructure.
Oversees the development of plans for

Provides logical/physical input to

Operations areas to enable integration of
new systems into current infrastructure.
Provides complex logical/physical input to

Operations areas to enable integration of new
systems into current infrastructure.
Participates in post-live project activities;

including evaluation of success criteria,
identification of best practices, lessons
learned, and strategies for future releases
and deployments.
Provides technical direction and support for

complex, cross-functional configuration
projects.

complex configuration projects.
Provides technical direction and support

recommendations for complex
configuration projects.
Work Category
2. Supply and
Demand
Management
Solcnsltgduty_r1.doc
Last updated 10/27/04. AO
Lead
Provide input on supply and demand
management
Reviews input on supply and demand
management and feedback as needed.
Principal
Coordinates and influences supply and
demand activities. May make or suggest staff
assignments based on supply and demand
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
Principal
information.

Work Category
1. Integrated
Planning and
Evaluation
Lead
goals.
implementation.
infrastructure.
infrastructure.
deployments.
Principal







and deployments.

projects.


Work Category
2. Supply and
Demand
Management
Lead
management
10
Principal
information.

Work Category
10. Solution
Design, Estimates,
and Alternative
Analysis
Lead
Consults on the identification and
definition of solution alternatives within
the frameworks provided by Enterprise
Architecture.
Works with area and group managers to
finalize solutions. Oversees
implementation of solution
recommendations in business area.
Develops initial estimates for solution

alternatives and makes solution
recommendations to business area.
Develops/plans high level solution design.
Develops high-level solution design, for

application & systems and evaluations.
Participates in Enterprise Architecture
integration, partnering and coordination
activities.
Oversees application & systems solution

development & coordination and
evaluation.
Assures alignment with Enterprise
Architecture Standards Assurance.
Leads impact analysis and input.
Leads Systems Performance & capacity
analysis and input.
Oversees Application and Systems
technology futures tracking.
Plans and coordinates systems technology
refresh.
Identifies sharing and re-use opportunities
for solutions.
11
Principal
Leverages knowledge, expertise and
experience to facilitate the development of
robust client solutions.
Develops strategies and plans to assess
impact and potential risk.
Develops strategies for solution sharing and
re-use solutions.

Work Category
11. Release
Packaging
Lead
Participate in release packaging
decisions, evaluating potential negative
impacts and recommending solutions
for small or less complex projects.
Leads development of release packaging
decisions, evaluating potential negative
impacts and recommending alternative
solutions for large projects or national
initiatives.
Principal
Directs strategy development for release
packaging decisions, risk evaluation, and
alternative solution design for large
projects/programs, national initiatives with
cross portfolio implications.
12. Project
Administration
Participates and/or acts as project lead

in the coordination of solution
development and the implementation of
the final product/service.
Acts as project lead in the coordination of

solution development and the
implementation of the final product/service.
Oversees or acts as project lead in the

coordination of solution development and the
implementation of the final product/service.
Acts as a liaison between business clients

and technical staff and/or with development
staff throughout the development life cycle
on complex projects.
Acts as a liaison between senior and

executive business clients and technical staff
and/or with development staff throughout the
development life cycle on complex projects.
May develop project plans.
May oversee or develop project plans.
Identifies and coordinates with other project

managers and implements schedule
deadlines as appropriate.
Identifies and coordinates with other project

managers and implements schedule
deadlines as appropriate.
Manages common resource demands.
Manages common resource demands.
Provides on-going project management

and status reporting at all levels.
Provides on-going project management and

status reporting at all levels.
Provides advice and input into the project

plan.
Ensures the provision of advice and input into

the project plan.
Acts as a liaison between business

clients and technical staff and/or with
development staff throughout the
development life cycle.
May participate and/or develop project
plans.
Identifies and coordinates with other
project managers and implements
schedule deadlines as appropriate.
Provides on-going project management
and status reporting at all levels.
12

Work Category
13. Client Support
Lead
Provides leadership and direction to
clients in consulting, planning, and
marketing multiple, complex automated
systems.
Consults with senior client sponsors and
other KP leadership to inform and promote
successful project development and
implementation within the organization.
Maintains current knowledge of

application systems, interfaces,
reporting processes, and data capture.
Provides leadership and direction to clients

in consulting, planning, and marketing of
multiple, complex automated systems.
May support a variety of applications.

The items removed below are not part
of what the CDP says are SD&C roles
and should be removed.
Provides subject mater expertise to crossdivisional, common business areas.
Maintains current knowledge on health

care industry, regulations, and KP and
KP-IT business strategies.
Communicates to others, when

appropriate, current knowledge and best
practices on KP and KP-IT business
strategies.
May provide specialized support to a

specific business area.
Supports a variety of applications
Provides specialized support to one or

more specific business areas.
13
Principal
Leverages considerable influence with senior
and executive client sponsors and KP
leadership to inform and promote successful
project development and implementation
within the organization.
Provides leadership and direction to senior
and executive clients in consulting, planning,
and marketing of multiple, complex
automated systems.
Provides strong partnership with senior and
executive clients on best practices on KP and
KP-IT business strategies and how to best
structure large-scale automation and
business projects.

Level Criteria
Job Scope
Lead
Having a wide-ranging experience uses
professional concepts and company
objectives to resolve complex issues in
creative and effective ways.
Works on complex issues where
analysis of situation or data requires an
in-depth evaluation of variable factors.
Exercises judgement in selecting
methods, techniques and evaluation
criteria for obtaining results. Internal
and external contacts often pertain to
company plans and objectives.
Having broad expertise or unique
knowledge uses skills to contribute to
development of company objectives and
principles and to achieve goals in creative
and effective ways.
Works on significant and unique issues
where analysis of situations or data
requires an evaluation of intangibles.
Exercises independent judgement in
method, techniques and evaluation criteria
for obtaining results. Contacts pertain to
significant matters often involving
coordination among groups.
Principal
As an expert in the field, uses professional
concepts in developing resolution to critical
issues and broad design matters.
Works on issues that impact design/selling
success or address future concepts, products,
or technologies.
Often serves as consultant to management
and external spokesperson for the
organization.
Extent of
Supervision
Determines methods and procedures on

new assignments, and may provide
guidance to other staff.
Acts independently to determine methods.

May supervise the activities of others.
Exercises wide latitude in determining

objectives and approaches to critical
assignments.
Mentoring
Provides organizational information as

a buddy. Provides reviews and
monitors work products of other project
team mates
Coaches as appropriate. Acts as a resource

for lower-level staff. Provides
organizational information as a buddy.
Provides reviews and monitors work
products of lower level resources. Provides
on-the-job training on techniques and
methodologies at lower levels. Provides
knowledge transfer as appropriate.
Coaches as appropriate. Acts as a resource

for lower-level staff. Provides reviews and
monitors work products of lower level
resources. Provides on-the-job training on
techniques and methodologies at lower
levels. Provides knowledge transfer as
appropriate.
Experience
Typically requires minimum of 8 yearsrelated experience. At this level

graduate coursework may be expected.
Typically requires a minimum of 10 years

of related experience. At this level
graduate coursework may be expected.
Typically requires a minimum of 15 years of

related experience. At this level graduate
coursework may be expected.
Suggested Roles and Primary Work Categories

Business Engagement Consultant: 3, 4, 5, 6, 7, 8, 9, 10, 12, 13
Solution Consultant: 1, 2, 8, 9, 10, 11, 12
14

Level Criteria
Lead
Principal
COMPLIANCE & INTEGRITY: Consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the
privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to
applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Kaiser Permanentes policies and procedures.
Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines;
supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through
on commitments.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and
practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the
Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently
demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to
purchasers, contracted providers and vendors.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is
not intended to be an exhaustive list of all the responsibilities, duties and skills required. The time devoted to the activities listed may be changed and other
duties may be assigned.
15

Solution Consult Duties

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Solution Consult Duties

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SOLUTION CONSULTING JOB FAMILY DESCRIPTION

Leads the review and design concepts for

Ensures the review and design concepts for

Ensures the development of plans for

Oversees the development of plans for

Provides logical/physical input to

Provides complex logical/physical input to

Participates in post-live project activities;

Provides technical direction and support for

Provides technical direction and support for

Provides technical direction and support

SOLUTION CONSULTING JOB FAMILY DESCRIPTION

Leads the review and design concepts for

Ensures the review and design concepts for

Ensures the development of plans for

Oversees the development of plans for

Provides logical/physical input to

Provides complex logical/physical input to

Participates in post-live project activities;

Provides technical direction and support for

Provides technical direction and support for

Provides technical direction and support

SOLUTION CONSULTING JOB FAMILY DESCRIPTION

Leads the review and design concepts for

Ensures the review and design concepts for

Ensures the development of plans for

Oversees the development of plans for

Provides logical/physical input to

Provides complex logical/physical input to

Participates in post-live project activities;

Provides technical direction and support for

Provides technical direction and support for

Provides technical direction and support

SOLUTION CONSULTING JOB FAMILY DESCRIPTION

Leads the review and design concepts for

Ensures the review and design concepts for

Ensures the development of plans for

Oversees the development of plans for

Provides logical/physical input to

Provides complex logical/physical input to

Participates in post-live project activities;

Provides technical direction and support for

Provides technical direction and support for

Provides technical direction and support

SOLUTION CONSULTING JOB FAMILY DESCRIPTION

Leads the review and design concepts for

Ensures the review and design concepts for

Ensures the development of plans for

Oversees the development of plans for

Provides logical/physical input to

Provides complex logical/physical input to

Participates in post-live project activities;

Provides technical direction and support for

Provides technical direction and support for

Provides technical direction and support

SOLUTION CONSULTING JOB FAMILY DESCRIPTION

Leads the review and design concepts for

Ensures the review and design concepts for

Ensures the development of plans for

Oversees the development of plans for

Provides logical/physical input to

Provides complex logical/physical input to

Participates in post-live project activities;